Our entire experience from the call to rent a storage space up until going in person and receiving…read morehelp was 10/10. We wanted to say that the manager kyle was very awesome and attentive with our needs. Glad this was our first choice for renting a storage space ! mahalo

Not too often do you come across a person who is well-versed in the lost art of diplomacy. Someone…read morewhose professional tack has been tried, tested, and completely tampered with the firey furnace of public relations, like Manager Donna Kualii's has. This has been, as on several occasions, her unapologetic position description, thereby validating this customer's approval rating. In her wake, she leaves an indelible impression, a remarkable inprint; one not soon forgotten by the fortunate facing the most unfortunate situations at her well-managed facility in Hilo, Hawaii Her willingness to slay situational dragons for the sake of her tenants, is a refreshing quality that wipes away the bitter aftertast of other managers, who's success is solely based upon numbers and not of public opinion. Perhaps I was an umpire in my previous life; on saying it, exactly the way I saw it. I'll bet dollars to donuts, the news about Donna's noteworthy performance at Extra Space, has already circulated domestically and aboard; notwithstanding, I still give Yahawa-TMH, great praise for clearing the cosmic debris to see this shining star, most clearly. A financial raise would appropriately match her elevated dedication.

What an easy, upfront and friendly experience this was for me and my partner Taylor…read more Andrew, the office manager, was extremely friendly, helpful, and has excellent communication skills. The facility itself is over 20 years old, but you'd never know that by looking at it. It's so clean, and extremely well kept! Highly recommend this place.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 16-180 Mikahala Pl is no exception. Our Kea'au storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Mamalahoa Hwy and Kipimana St, we're trusted by neighbors in Kurtistown, Hilo, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Never rent there My storage was broken into 2 times 3 days…read more Christmas day i went to my storage . door was peeled open like a can . I had to call the office and cops because they are all closed for Christmas And they post it closed holidays. So all thieves know when to rob them. The only reason a manager came because he had to let the cops in for the report. They told me sorry. The very next day yhey called me to say sorry again the thieves came back peeled the new door open again Not just my storage 15 others. 4th st and grand Santa ana Never rent extra space storage the thieves came through a unsecure fence. And i took pictures after we all got robbed they fixed the fence. I have pictures of before we got robbed. The fence and after . DONT RENT THERE OVERPRICED AND NOT SECURE I LOST EVERYTHING ALL MY WORK TOOLS AND PERSONAL PROPERTY .. I WAS PAYING SO MUCH. I thought I had insurance :-(

Donna is the best -- professional, efficient, and most of all understanding and caring to my…read morespecific needs

Affordable. Super friendly and helpful. A handful of options. Makes storage renting easy, fast…read moreservice

Wow, went in last wed to inquire on renting a truck. Made a reservation with my credit card for…read moresaturday and return wed. Went to pick up today and they told me bring it back monday! 3 days early?! Cuz they rented to someone else! And rushed in sat am cuz they failed to tell us they CLOSE 11:30 AM SAT/SUNDAys wtf attitude sucked! Screwed us over and could care less! I would put a zero if i could!

Inconsistent service and a supremely disappointing rat problem…read more Service is hit or miss. What we've experienced is the gal behind the counter is not very helpful, and at times rude. Conversely, the gentleman who works here is awesome! He's one of the few reasons why we have not ditched this place entirely. I always forget his name after asking, but he is always very helpful. We've been storing our items for a short time here. When putting back our christmas items at the beginning of 2015, we returned to a foul smelling storage facility, and unit. Rats had taken up residence, eaten parts of the legs of our dining room chairs, pooped & weed in most of the unit, and made nests out of our bed linens. 8 months later, we're still, slowly, trying to clean up. After returning home from the first time I attempted to clean up, I got sick. Stomach issues, respiratory issues, etc. Now, each time I go in I have to wear gloves and a mask while I sift through what is salvageable and what isn't. When we notified the gal behind the counter she said, "Yeah, we know. That's why there's bait boxes throughout the buildings." When I mentioned the rat problem ruined a bunch of our items she said, "Well, there's nothing we can do about that." No offer of apology, nothing. Truly disappointing, especially after paying $100+ every month for the 10x10 space. The vibe I got; as long as we kept paying the storage fees, everything was fine. On top of that, they recently raised their rates. We've also noticed another infestation; some dodgy folks are "living" out if their storage units. Unmade beds, clothes, groceries, and rubbish. I get that times are tough and people have to do what they have to do. It's just made me feel unsafe. P.S. The unsafe factor for me was upped a notch when I was recently contacted, while at work, after having posted my initial review. I was asked about writing the review, and why did I not speak to her, etc. Unfortunately this gal's tone was very accusatory, coarse, and invasive. Which made the call very unproductive and very off-putting. I thought it very unprofessional for this gal to search her company's database for my name and phone number, then call me to complain about my complaint. Unsure if remorse or damage control has set in; we recently discovered a $5 credit to our bill this month. Luckily we're short-timers, and will be moving soon, and personally will no longer need their services. I would strongly advise you to inspect and re-inspect the building, and where your potential unit will be, before storing your items here. I would also re-evaluate how much personal information you give this company. I've felt neither safe nor clean when here.

Malia and her staff are always helpful. I have been a customer for years and have had very minimum…read moreto zilch issues, all of which were addressed immediately. I have recommended Hilo Power Self Storage to anyone that ask. Mahalo for your top notch service. Cheryl

Rented from Storage Star in Keaau for 5 months now and found it was reasonable but recently made an…read moreexcessive rent increase from $285 to $377 starting Jan 1 2026. That's a $92 increase. Thinking about shopping another storage facility that's more affordable. Not a good way to start the New Year

Britt is amazing! She helped me find the right unit & got me the best deal! Britt walked with me…read moreall over the property to find the best unit to fit my needs. She's always going above and beyond to help me find ways to save on my unit each month. I love this storage unit! Fast service & friendly staff. The unit is perfect, fits everything I have in there comfortably. I definitely would recommend this storage unit to anyone looking to store things.

I can't speak to some of the reviews that are quite old on this site but I hired Big Isle Moving to…read moremove my household contents from a 16 foot PODS container and I was very impressed and grateful for their work. The guys were hard working professionals that were careful with my families possessions. They were also reasonably priced. I highly recommend them!

Movers were slow and talking story even though they knew I was paying by the hour. I feel cheated…read moreby this company and wouldn't recommend them to anyone.