These galz are awesome I've had service from them when they first opened. good prices , good people…read more, good service and thee best place to store all your needs right smack in town. I presently have a unit there now. soo awesome this company is in town yessah

The male employee is very rude and unprofessional. Needs to learn the basics of his job. Almost…read moremissed my flight because of his incompetence

A++++ service! From the planning stages, coordinating with Robert to the actual move of our…read morehousehold items from shipping container to storage was excellent! They took care of everything, leaving us with less stress of moving from the mainland to HI. Robert and Lisa were easy to work with, very responsive and professional. Their rates were very reasonable and the movers moved fast! I definitely recommend them and will use them in the future. Thanks Town & Country Moving & Storage!

We used Town and Country for our container pull from Hilo Port to Keaau. Container pull was…read morecontracted by Conen. The Conen driver was very courteous and helpful when dropping the container. He arrived promptly. TC movers were Jacob, Beano, and Delson. Courteous and professional movers who got things done fast. They had a ramp for the container and dollies. Lisa and Robert handled the behind the scenes. Everything for our experience was smooth as can be and kind on the pockets given the Corona virus situation. Glad they were around. We would recommend them and hope they bring you the same positive experience. Aloha.

Maile & Kyla is truly amazing & very helpful for my self as well as my family during the process of…read moreus needing a storage unit. Above all they're very welcoming anytime we stop by!

10/10 great service would highly recommend. Maile and kyle are super friendly and helpful!!read more

What an easy, upfront and friendly experience this was for me and my partner Taylor…read more Andrew, the office manager, was extremely friendly, helpful, and has excellent communication skills. The facility itself is over 20 years old, but you'd never know that by looking at it. It's so clean, and extremely well kept! Highly recommend this place.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 16-180 Mikahala Pl is no exception. Our Kea'au storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Mamalahoa Hwy and Kipimana St, we're trusted by neighbors in Kurtistown, Hilo, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Affordable. Super friendly and helpful. A handful of options. Makes storage renting easy, fast…read moreservice

Wow, went in last wed to inquire on renting a truck. Made a reservation with my credit card for…read moresaturday and return wed. Went to pick up today and they told me bring it back monday! 3 days early?! Cuz they rented to someone else! And rushed in sat am cuz they failed to tell us they CLOSE 11:30 AM SAT/SUNDAys wtf attitude sucked! Screwed us over and could care less! I would put a zero if i could!

Inconsistent service and a supremely disappointing rat problem…read more Service is hit or miss. What we've experienced is the gal behind the counter is not very helpful, and at times rude. Conversely, the gentleman who works here is awesome! He's one of the few reasons why we have not ditched this place entirely. I always forget his name after asking, but he is always very helpful. We've been storing our items for a short time here. When putting back our christmas items at the beginning of 2015, we returned to a foul smelling storage facility, and unit. Rats had taken up residence, eaten parts of the legs of our dining room chairs, pooped & weed in most of the unit, and made nests out of our bed linens. 8 months later, we're still, slowly, trying to clean up. After returning home from the first time I attempted to clean up, I got sick. Stomach issues, respiratory issues, etc. Now, each time I go in I have to wear gloves and a mask while I sift through what is salvageable and what isn't. When we notified the gal behind the counter she said, "Yeah, we know. That's why there's bait boxes throughout the buildings." When I mentioned the rat problem ruined a bunch of our items she said, "Well, there's nothing we can do about that." No offer of apology, nothing. Truly disappointing, especially after paying $100+ every month for the 10x10 space. The vibe I got; as long as we kept paying the storage fees, everything was fine. On top of that, they recently raised their rates. We've also noticed another infestation; some dodgy folks are "living" out if their storage units. Unmade beds, clothes, groceries, and rubbish. I get that times are tough and people have to do what they have to do. It's just made me feel unsafe. P.S. The unsafe factor for me was upped a notch when I was recently contacted, while at work, after having posted my initial review. I was asked about writing the review, and why did I not speak to her, etc. Unfortunately this gal's tone was very accusatory, coarse, and invasive. Which made the call very unproductive and very off-putting. I thought it very unprofessional for this gal to search her company's database for my name and phone number, then call me to complain about my complaint. Unsure if remorse or damage control has set in; we recently discovered a $5 credit to our bill this month. Luckily we're short-timers, and will be moving soon, and personally will no longer need their services. I would strongly advise you to inspect and re-inspect the building, and where your potential unit will be, before storing your items here. I would also re-evaluate how much personal information you give this company. I've felt neither safe nor clean when here.

Malia and her staff are always helpful. I have been a customer for years and have had very minimum…read moreto zilch issues, all of which were addressed immediately. I have recommended Hilo Power Self Storage to anyone that ask. Mahalo for your top notch service. Cheryl

Rented from Storage Star in Keaau for 5 months now and found it was reasonable but recently made an…read moreexcessive rent increase from $285 to $377 starting Jan 1 2026. That's a $92 increase. Thinking about shopping another storage facility that's more affordable. Not a good way to start the New Year

Britt is amazing! She helped me find the right unit & got me the best deal! Britt walked with me…read moreall over the property to find the best unit to fit my needs. She's always going above and beyond to help me find ways to save on my unit each month. I love this storage unit! Fast service & friendly staff. The unit is perfect, fits everything I have in there comfortably. I definitely would recommend this storage unit to anyone looking to store things.

I can't speak to some of the reviews that are quite old on this site but I hired Big Isle Moving to…read moremove my household contents from a 16 foot PODS container and I was very impressed and grateful for their work. The guys were hard working professionals that were careful with my families possessions. They were also reasonably priced. I highly recommend them!

Movers were slow and talking story even though they knew I was paying by the hour. I feel cheated…read moreby this company and wouldn't recommend them to anyone.

Got a call today not unloaded my shipment in Kona not ready to ship to Hilo. I will get a call. I…read moream still waiting for the call.

They are awesome. They are professional and courteous. Not only did they handle our household…read moregoods with care, they did it pretty fast. I plan on using them when our next 3 pods arrive from Oahu. From start to finish, our overall experience was fantastic!

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.