Wow! SANDRA is amazing! She is informative, professional, quick, honest and extremely "Extra" helpfully! The unit was safe, clean and easy accessible. The general area were spotless and well lit. As a middle aged women I would even go in the dark, alone without any worries. Highly recommend! read more

Susan and Sandra are the best very good customer service very clean and secured facility read more

Extra Space Storage - Nice size Unit - Self Storage Near Me - Murrieta, California

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Three months later, another rent increase. I'm am now paying almost triple the original advertised rate. PLEASE DO NOT RENT FROM HERE. THEY ARE A SCAM read more

This review is about SANDRA! I feel extremely dissatisfied with Sandra's customer service and lack of tact when dealing with a paying customer. She is short fused, unprofessional and impatient, three things I deem important when working in customer service. As a military family we and others rent space there and I am compelled to let them know we should all move to other storage units in the area. That is how poorly Sandra treated me and I will tell others. This is not OK! read more

Very easy to reserve a space for my fifth wheel RV best price in town so far so good the transaction was great! Place looks to be very secure, and the people that are very nice and helpful and only been there about a week but so far it's been a great experience. read more

It is always a pleasure to have Pleasant welcoming , especially with customer service.I would recommend this place to anyone who asked for recommendations. Now that I have extra space in my garage, my time has come to move out overall. My experience with Extra Space Storage in Marietta Ca. was comfortable and satisfying read more

Extra Space Storage - Extra Space Storage 38370 Winchester Rd, Murrieta, CA 92563 - Self Storage Near Me - Murrieta, California

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I moved out of this facility due to the horrible service. I never even had the chance to go through what the thrives left outside the unit as the management threw everything away. read more

I went in 30 minutes before closing on a Saturday, Sandra was extremely helpful and courteous in answering all the questions we had. She went above and beyond and made it very easy for us to go through the process. The unit and the facility are very clean and professional. Would definitely recommend you give them a chance. Look forward to using their services moving forward. read more

Extra Space Storage - Self Storage Near Me - Murrieta, California

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Outstanding customer service! We appreciate Susan's help in getting us a good unit at a great price! 10 out 10 Thank you Susan! read more

First time having a storage unit and they were very informative, the storage was clean, free of any bugs and I feel like the price was fair.

We have a storage with them in Lake Forest and in Murrieta (we moved) so need to get a storage unit until we figure out where to put everything. The units are clean, and accessible! The one in Murrieta, we've been extremely pleased with Sandra who runs it. She's very accommodating and her customer service is excellent! read more

5 stars! Thank you! They generously helped out our softball team! Sandra you rock! Highly recommend this storage facility for all your storage needs read more

Super pleased with our storage experience. The manager, Sandra, was very accommodating as well. We will definitely be using this storage place again as needed in the future. read more

The customer service by Sandra is awful. The taco truck parked next to us hit our trailer and caused damage. We notified the front office and Susan said she didn't know what to do and would notify Sandra. A week passes by and I have to call again, and this time I spoke to Brian the assistant manager. First off he couldn't find my account which was ridiculous. He said he would figure it out. He assured me that he would leave a sticky note for Sandra to call me back regarding our trailer being damaged by the truck next to us. Another week passes by and still no phone call from Sandra. I call today and Brian answers the phone and says "oh yeah we were going to go out and look at the damage right now." It took two weeks for them to look at the damage to my trailer?!??? He assured me Sandra would call me back in 20-30 minutes. It's been over an hour and still nothing. Also, someone stole our tags off of our license plate on our trailer there at the storage center. When we notified management they said there's nothing they can do. We have filed a police report. I am now filing a report with the Better Business Bureau. This is NOT OK. We pay a lot of money to store our trailer here and they don't care. I'm so disappointed by their behavior and lack of respect for paying customers. Do not store anything here! read more

Susan and Sandra were very helpful every time that I needed assistance or had a question. My move to Murrieta was very seamless and they helped it be stress free! read more

This was the perfect location for me! Office staff is very helpful, and knowledgeable. Mike got me everything I needed!!! Thanks guys!

This place has been my go to for about 10 years. I've moved units very easily several times with no issues, the staff has always been polite and helpful, the property is always very clean, my indoor units always maintained their contents overtime with no issue and my rates have always been fair for the area. No complaints. Only great results from this place. read more

Sandra is incredible! Convenient, clean storage facility. Top-notch customer service. I would HIGHLY recommend!

They have a clean facility. I have rented at three other storage facilities in the past and Extra Space Storage on Winchester Rd is by far the best. The manager was great and she was very helpful. read more

Great clean storage with even better customer service. I would definitely recommend them to anyone looking for storage.

Storing our RV here was quick, efficient, safe, and all around a great experience. Mike delivered excellent customer service!

I came in to pay my storage fees. Older lady at desk was just very rude from the moment I walked in. Just kept making mad faces at me every time I asked her a question. Made me feel as if I was bothering her. This place is far. There's hidden fees, I don't not recommend. I tried several times to make my payment over the phone and they never answer the phone. There's other storage places out there with much friendlier service I went in on 1-30-2020 at 230pm. I was 2 months behind and came in to bring my account up to date Older lady just very very rude, unpleasant. And she sold me a lock I didn't be need and would not refund me the money for the lock. read more

I recommend Extra Space hire a few more folks for the front desk, where their job is just to smile, welcome all questions and get you processed in, because having to "cart escort," and show units is sparking a "hurry up and make a decision demeanor," at the front desk........but questions were answered, units were shown, and access from the street is awesome. The only things holding back that last star are smiles and the sign out front advertising first month free. I don't think I got that. read more

First let me start by saying the guy at the front desk is super nice and so is the girl who first helped me. i didn't need the storage space long but in the future I will go back. The price was better than the others I checked out. Julie G read more

Sasha was very helpful. We received an increase notice which was 100.00 higher than what we ate currently paying. They approved us to keep the unit at our current rate and waived the increase. This was super helpful for my father since he lost his wife and his house a year ago. What he has in storage is all he has and can't afford more than he is already paying. Thank you Extra Space Storage for being understanding and accommodating. read more

Hello all, I have been treated very unfairly by the employees here, I reserved a space on Sept 27th 2023, and was never able to move in, I made the appropriate calls to Sahsa and Mike and advised them I would not be moving in within days of the date I was to move in, I stated I understood there would be charges assuming a month of rent, I put this on my card that I do not use often, and went on with my day to day, now it is January and I am still being charged, I called again and Mike stated he would submit a refund which I did receive 1 months refund, I called now Feb to check status of the balance of my refund and spoke with Mike explaining what happened he stated he submitted it to Corp. office and they denied it because it was not a Corp. error it was a customer error, I requested the number to Corp and he stated he could not give it to me as this was a customer issue not a corporate one. he was very Rude and would not even allow me to speak, it was not my error as one of their employees did not follow thru with systematic notes, How does that become a Customer error? and how is this a Customer error when I did exaclty as I should have a called and spoke to Sahsa!, Funny when I called they knew exactly who I was without even asking my name. I will seek further action!! Very Upset Customer!!! Sad at the medocrity of employees!! read more

great customer service at winchester location. especially, i the associate gentleman assigned jan 15 @5:00 pm. he made the moving out transactio Very easy. he is very efficient and polite. read more

I have had the worst experience with this place. Can't get the manager Shane to call me back. Some how my card got removed from there computer so we fell behind on the rental then they add a 85.00 lien fee for auction on our unit and late fees. Takes to the district manager Zac today and he helped me with absolutely nothing. Have called them three days in a row to talk to manager and didn't get a call back till today. Customer service is horrible. Unacceptable for a business. Then they have a new girl cal me that has been there three weeks and doesn't know anything just so the manger didn't have to call us back. So they could keep adding on more late fees. Wow. Will never do business with them again!!! Don't ever rent from extra space storage. Thanks for nothing extra space storage.. Corey read more

The service was excellent! Shan Manger was awesome!! This storage is opened at 6 AM - 10 pm. They give you one month free!!! Can't go wrong!!!!! read more

The storage was nice and clean and we never had a problem. Every year they increased the price but this last year they o creased our price from $92-$176. I understand they follow real estate but that's way too much for us we just ended up taking our stuff, junk most of it and call it a day. If you could find a more reasonably price storage I'd say go for that one. Use this only if you don't have a choice. read more

Don't rent from these greedy bastards. They raised my unit from $75 to $155 for a 5 x 10 unit in ONE MONTH. I was a good customer for 2 YEARS but this unacceptable. Whoever is in charge of pricing should be sent to live in a hole in Siberia. I got the same size unit for $55 at Public Storage. Don't waste your money on these creeps. read more

The facility is clean and secure but the management is like dealing with a spoiled child in the Checkout line.

Staff is amazing...that's it! This place is a joke Besides the hidden fees longer then your arm, false advertisement. Every 6 months they do a $20. Raise then at 9 months the Corporate office raises it again by $33. Stating that it is their right as they appraise their property against other storage facilities. It's them fleecing their clients thinking we'll take it cause our things are there already. There are so many other storage places go where there prices are stable. read more

Ignore the complaints about rate increases. That's expected and this place is very competitive. Great service. The only reason for 4 stars is its French Valley. read more

Extra space Storage Murrieta. Shane and the staff have always been professional and courteous. Excellent customer service I would highly recommend them!! read more

Elizabeth was super helpful, friendly and honest with me and that deserves 5tars. Property is super clean and well kept. New tenant!

This place should be called "Extra PAYCHECK" since you need one after ALL THE EFFIN' INCREASES PER MONTH THIS COMPANY MAKES! Do NOT go to them; there are plenty others around that don't treat their customers like garbage! I had to submit a star or not post--but the REAL review is NEGATIVE NEGATIVE stars.... read more

One thing you can always count on with Big business, Rate increases! Good job Extra Space ! Keep it up, your helping the smaller Mom and Pop storage facilities survive. One by one your clients are leaving for better rates and service read more

Shane and his assistant were extremely pleasant, very helpful, and got me out of a few jams that I got myself into which I am so very grateful. Thank you guys read more

After only 3 months of having them they rose the rent by $80 due to " the unit being worth that much due to market value". Mind you a little up the road the same unit is going for $100 less. I was paying over $300 for a 8X10 unit. This is ridiculous! I've had other storages in the past and rent was never increased until the year renewal. Don't use this business! read more