This is a newly constructed four-story facility that opened in late November with a convenient…read morelocation on 3rd St. between X and Broadway, near downtown and easy freeway access. The manager, Robert, was extremely helpful and spent half an hour with me answering questions and checking the storage unit and gate access to make certain everything was in working order. The facility is pristine and very modern, with a large reception area and motion-activated lights in the corridors and inside the units. Almost all of the units are internal, with none of the dust that is common at storage facilities with direct drive-up access. Robert said there are 1,200 units and I was among the first 10 renters. Initial prices are very competitive, especially for the downtown area. My rent is 15-20% less than I had been paying for a unit the same size at an older facility in an outlying area. The initial rate is guaranteed for the first six months. For now, access is quick and convenient, with no waiting for parking, elevators or carts. It will be interesting to see if that is still the case after it reaches full occupancy.

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY.

Highly recommend this facility specifically because of Michelle. She is absolutely wonderful! She…read moremade the whole process easy and enjoyable. Cheaper is not always better because customer service like this is priceless. Thank you Michelle!

I've been using Natomas Self Storage for a year now, and I've never had a better experience…read more Michelle is the absolute best! She's so friendly and always ready to help. She remembers me by face and can solve any problem I have right away. She's patient and kind, and she really goes above and beyond. The storages are also great - they even have climate-controlled units, which was perfect for my husband and I. We love and appreciate you, Michelle! Thank you for keeping our stuff safe and treating us like family. You'll always be our go-to person for self-storage! N she should be yours too Thanks, Moe and Carlos

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

Cheryl and James were do easy to work with at Public Storage on West Capitol…read more In Sacramento California Safe and clear neighborhood. Closed Circuit Camera Surveillance Affordable price for large 10 by 10 Space Highly Recommend

Way too expensive rent keeps going up with no warning!! Ask for rental reduction but $-50.00…read moredoesn't cut it moving out

The manger is so helpful and kind best experience I've had in West Sacramento I've been there 10…read moreyears and there always clean units and gate code easy access to your unit very professional service.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Ashley, the resident-onsite Manager at Outrig Storage is smart, quickly understands, speaks clearly…read morewhile sharing factual information, pretty darn knowledgeable- she taught me a few tips I didn't know about my batteries (and I was a full-timer in my RV for several years). ATTN: New Owners, Ashley is a high-quality manager and good for business. She saved the day. Thank you. #1009

This used to be a great place, but the owners sold it a few months ago. Rates have gone up 30% and…read moremaintenance is deteriorating. Looking for another storage place.

I've been a customer at 9th and X storage for several years. The staff is very nice and…read moreprofessional. The facility is clean and easy to access. Angela is great and always helpful. The rates are totally competitive.

Very clean, nice space. Secure with very nice employees. Reasonable prices. Not very crowded.read more