Hours listed incorrectly on Yelp, it's: M-F 6am to 6pm;…read moreSat-Sun 6am to 5pm. Very organized, clean, accessible location*. Bring a flashlight (some units don't have interior lighting. Set your mobile phone up to use the bluetooth-access App, saves time & hassle. Yes, the hours may be a little tight for some. For me the security factor wins out on that one. I condidered 4 stars for that & the missing lights...if not for the facility manager, Erica. She was very thorough, thoughtful and professional; so she got it to 5. *Tip: St. Francis HS last class gets out at 3:15pm on school days, which totally jams traffic on Elvas a half hour. If you access the facility from the north, just off of H Street, no problem.

Garbage corporation.... No notification to the customers that they bought the place... Digital…read morepayment only... Gates left open for days n night's... No logical explanation except that I s our policy n well the policy is to screw over customers....

We got a great rate for the first 6 months. After, the price increased 60%. The staff is very lazy…read morehere, they rarely clean the floors. It often smells very bad. I have also encountered people having sex in the storage lockers.

Horrible customer service. Have had unit for a little over four months and the rate doubles. They…read morenoted it's a web rate and as long as they notify us 30 days in advance. They seem to want to argue with you over anything else. Was rudely asked how much longer I would need the unit for my elderly father in law. Like, who the heck says that? Also told by their workers THIS IS A COMMON COMPLAINT. Do yourself a favor. Stay away. Read the other complaints. They bait and switch. Horrible company who will be reported to BBB. Don't even ask me to call you guys. I've done so twice and tried online via email. You are rude and condescending.

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY. * **** ******** ******** ***** ** ****

Garbage corporation... Didn't get a notification about them selling the facility to another storage…read morecorporation n now Storquest corporation office said oh sorry to all its customers n no compensation just sorry...

Highly recommend this facility specifically because of Michelle. She is absolutely wonderful! She…read moremade the whole process easy and enjoyable. Cheaper is not always better because customer service like this is priceless. Thank you Michelle!

I've been using Natomas Self Storage for a year now, and I've never had a better experience…read more Michelle is the absolute best! She's so friendly and always ready to help. She remembers me by face and can solve any problem I have right away. She's patient and kind, and she really goes above and beyond. The storages are also great - they even have climate-controlled units, which was perfect for my husband and I. We love and appreciate you, Michelle! Thank you for keeping our stuff safe and treating us like family. You'll always be our go-to person for self-storage! N she should be yours too Thanks, Moe and Carlos

Lloyd was very helpful. Check-in was such an easy process. I do feel like my things are safe and…read morethis was the best price for the value around my neighborhood.

The office manager is the best but customer service over thr phone forget it they are the most…read morecondescending piece of shit you can ever deal with. Every fking time I call I don't see your account, when I give mine? Mind you i have not spelled it out for her to say that yet? So how the hell can you see or not see my account if I didn't spell my name it's not easy to spell since there are plenty of ways to spell it. So I asked her well how did you spell it if you cant find? She's like well obviously I didn't spell it right if I can't find it! You need to spell it then I can find it. ok now I had to pull myself together because I remember her from the first time I called when I was stuck behind the gate at their so called 24/7 facility i forgot my phone and needed them to open the gate this bitch took 15 min opening a gate because she can't find my acct again because without asking me how to spell it or what's my full name she putting her own shit in the system I was stuck in the facility for 35 min. Also plenty of spiders an roaches. Rent increase almost 300 for a 10x10

Nice, quiet, quiet space great service. Wendy did a…read morewonderful job. Would definitely recommend

Wendy it's totally awesome very helpful very very knowledgeable and helped me get a great deal on a…read morenew storage. I've had storages before, but I've never dealt with anybody so courteous before if the owner of this company is reading this Wendy is a total asset. Thank you Wendy for helping me get it done quickly and efficiently. I really appreciate it if you need storage go to Taylor Street storage!!!

Michele Gonzalez worked very hard with us to get everything done , beginning to end. She was great…read more I would use her refer her everything.

Very good storage company. Units are clean, access is good to load or unload your goods.read more

Super clean, easily picked up the rental truck, and had no issues dropping off the keys…read more The woman at the counter was super friendly and we exchanged some good jokes. We were in and out with a rental truck within 20 minutes. Dropping off was a breeze. We locked the truck and put the keys in a slot. No hassle, no mess. The facility itself was spotless, easy to navigate, and easy to get in/out of. Price was cheap for renting. I will absolutely use this place again.

Looks great at first... they get you in with the 3 half of months or some really good deal. Than…read moreafter the deal every 4 month or so your bill will go up 20$ until it's way way higher than anything else even in the area. This business tactic is extremely disgusting. And I will be looking for a more genuine honest company to work with. On a positive. These facilities tend to be the cleaner storage units. So no rodents atleast.