This Ace sets the standard for customer service. You are never left seaching for someone to help…read moreyou, and when they do help they know exactly what they are doing - or they find someone who does. Had a particularly good interaction today with Jonathan who got the batteries replaced in my watches, while not even having the correct equipment - did so safely and expertly, and got my batteries replaced! This is just one example of the great people at Ace. Wonderful!

Great service and products you need; staff checks & are very responsive... I have not ever been…read moredisappointed plus they support feeding starving children!

(March 21, 2024.) My experience at other Home Depot locations caused me not to expect much in terms…read moreof customer service here. I entered the store and found the shelving units (what I originally came to shop for) but didn't see what I needed. No problem. I then looked at the patio features and saw a glass-topped table with four chairs and an umbrella. A closer inspection revealed a sign on the umbrella that read "$129". (I may be wrong in my memory, it may have read $125, but that's not really the point.) I haven't priced patio furniture lately, but I thought that price was too good to be true, and thought it pertained only to the umbrella. But there were two stacks of boxes behind the display, containing the whole set. A young male associate walked past me, and I asked him if that price was for the umbrella or for the whole set. he said he didn't know; he was from another department, but he would find a garden center associate. It wasn't long before the garden center associate showed up and scanned the boxes and told me the price for the whole set was in fact what was on the umbrella. (In this time I had looked at Walmart dot com and saw a similar set for $380, with free shipping.) I told him that if it would fit in my tiny SUV, I would buy one immediately and take it home. He replied by saying that they deliver. Then, a member of management walked up. He also stated that the set was that price, and in fact they could deliver - but it would be a $35 fee. No complaint from me. He also said that it could possibly arrive tomorrow or the next day. I was then told to go to the service desk and place a delivery order. And I did. The clerk at the service desk was as friendly and helpful as these other three associates, and she guided me through the delivery process. It arrived two days after. TWO DAYS. Everything was as expected. You can bet that I will drive the one hour distance if I need items from Home Depot in the future, even though La Grange is only 30 minutes away and I'm in that town twice a week. STELLAR CUSTOMER SERVICE!!!

The service was horrible. They treated us like morons. We selected a paint choice and they gave us…read morethe wrong color and tried to not give us the correct color.

Items were easy to find. The lady in the garden department was friendly. The prices were extremely…read morehigh for the plants.

3/34/26-Horrible experience-We bought gas stove top 11/21/25.When delivered, installer found a part…read more- gas - regulator missing. Now 100's of phone calls-5 today no resolution. Most often response is let me get you manager , then no one picks up. We have been there in person, no help. I have contacted credit card to contest charge. I can honestly say my worst commercial experience ever. DO NOT BUY APPLIANCES FROM THIS STORE