1. Stott Pools

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Tryon, NC

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Stott Pools

5.0 (1 review)

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18 days ago

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Premier Pools & Spas

Premier Pools & Spas

3.0
(2 reviews)

So if you are here then you are trying to gauge whether or not you want to use Premier East. It's…read morethe same thing I did earlier this year when we decided to look at installing a pool. About 5 months ago our family started this journey and pulled quotes from 5 companies. All had their opinions about pool locations, pool equipment, size and even other pool companies. After reading reviews like this one for days about all of them, we narrowed it down to 2 companies. Now this was our first pool so I knew very little but had a comfort level with Ralph the salesman we were working with. I have a job where I have to read people for a living and there was no need to bother with Ralph. He was up front about everything. Even down to the small details that my wife and I wouldn't have thought of. The paperwork was signed and off we went. Once our HOA approval was out of the way, and the permit pulled, they started the dig. If you've never put a pool in, like us, there is SO much more involved than I gave it credit. Between Justin and Ralph we never felt like communication was bad. The only hold up was some rainy days, that they couldn't help, but that only lost us about a week. Finished when they said they would and delivered on everything they said they would. We couldn't be happier with the results and EVERYONE that comes over talks about how beautiful of a job they did. If we sold our home today I would be calling Ralph up to put a pool in the next house for sure!!

BUYER BEWARE!!!!!!!!!!!!Terrible service, terrible quality!!!! has been the worst two years of my…read more life. My pool is not level; they have lots of excuses. The making of the fiberglass pool has irregularities and isn't level but the water is. Walking on the surface of the pool you can feel all the problems. They say it's normal that's the way it should be. Grading, rocks, setting the pool, and water was all done in one day. That is not the correct way to do it. My decking concrete has been a nightmare. Chucks left on the bottom floor. Discoloring. Brush strokes. Paint variations. Cracking immediately. Not just normal cracks, huge separating cracks. Grading was done improperly. And poor choice of concrete person so he could save some money. Mark admitted it wasn't great. He promised to build me the pool of my dreams and it's the total opposite. I can't believe they think this is good work. Drypro has been out 3 times to do repairs. They say it's bad concrete the tensile is not correct. It's falling off the coping. From inside the pool it's terrible. My husband standing some of the coping himself to help me feel a little better. Mark said he would come back and look again but then ghosted me. Hasn't returned any calls or messages as of late. I'm completely defeated and have high anxiety anytime I'm out there. It's not my happy oasis place. Do your research and homework and talk to all the people you can.

Stott Pools - poolservice - Updated July 2026

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