I had my pool refurbished by All Pro. It looked ok but wasn't leveled properly. They came back…read moremultiple times and spent many hours but each time it was worse than before. When I asked for another appointment to finish the job, I was told by the owner that they couldn't because the slate was bad! Really?! They had given up on me without finishing the job! I contacted another company in Waynesville who sent in their team and had the table balanced to perfection in less than 2 hours. It seems that the slate wasn't bad after all. After my experience, I couldn't in good conscience recommend them to anybody. Stay away!

Asked a direct question as to energy use of tub, and was told it was an energy saving tub, so I…read morebought it. I was replacing my old 250 gallon tub with another 250 gallon one. My electric bill went up $40 a month, nothing energy savings about it. It ran almost constantly. Also upon installing the tub the electrical was not done properly and a connector pipe was put on with wrong screws and it leaked. I returned the tub and lost almost $2000 in the process. Happy to be done with the lies and poor workmanship. BTW, it was the owner who was not honest with me. Avoid.

Hot Springs built our beautiful pool area. I made the mistake of trying other companies for pool…read moremaintenance. It was my worst nightmare. I was taken advantage of financially. I was told that I needed to replace parts that could be repaired. I spent thousands of dollars and still needed more work to be done. Enter Ivan and his Dream Team. My pool was corrected and I trust Ivan and so happy with the customer service. Hot Springs has expert training for their staff. I am so happy that the got my pool in excellent shape.

What a great team!! From Bruce in sales to the great guys on the installation team (sorry, I forgot…read morenames) what wonderful customer service. My first spa, they walked me through the maintenance with lots of patience for a new spa owner. My Hot Springs Beam is great - we use it every day.

Great service - everyone we've worked with for furniture and hot tubs has been helpful and friendly.read more

Service guy said he would be here then Cancelled. Then played games about coming out and never…read moreshowed up. This went on for several months. I buy my chemicals online now and had service done from another company. They are terrible.

Great service. Expedient. Fair and well priced. We reached out on Saturday and had our spa serviced…read moreon Monday. Thank you for helping us out.

They responded promptly to our service request and scheduled time to troubleshoot our issue within…read more2 days. The gentleman who arrived was very informative and diagnosed and repaired the hotub during the visit. They serviced and repaired same day and we highly recommend Spa Doc to others! We couldn't be happier with their service and value!

Truly the best of the best! extremely knowledgable and helpful. Colby really has the expertise…read moreto diagnose and repair any issue. On top of all that, he is punctual in communicating, will not waste your time or money, and is overly personable. Truly a great asset if you have a pool or tub!

In a world where the customer service is becoming almost nonexistent...Waterworks Pool & Spa is NOT…read moreone of them! I called to inquire about Green Mtn. Grill which they carried & had in stock!! YEAH! Knowledgeable & great recommendations for accessories! I worked with Brent via emails & text and he did everything he could to make the purchase & pick up as easy as possible!! I really appreciate all his effort & help...especially since I think they (like most businesses) are short staffed. 100% Customer Satisfaction!!

I was shocked to read some poor reviews. Drake has been totally responsive, competent, and…read moreextremely helpful as I learn about my new hot tub and as small repairs have been required. He is always willing to share his knowledge and give real time walk-through instructions over the phone. In my experience, if he is away, he will say what day he returns... so I don't leave a message, but call him on the return date. I did that today and he called me back within three minutes and walked me through the problems I was having as well as advising me to contact the store. I bought it from in order to initiate a warrantied assessment and repair on a possible small leak. He is SO friendly and so helpful! I heartily recommend Carolina Hot Tub Solutions!!!!!!

Well, they definitely don't answer their phone. They're not good at responding. I sent one of them…read moreJared, which I really don't know that he even works or but he did answer the yesterday as of 25 February 202 but I some pictures as requested and I still haven't got a response about my hot tub as of the 27th I can see why they got a poor rating

My pool was a dark, dark, green with hundreds of frogs, frog eggs, spiders and very large Alien…read moreCreatures living in it. Jamie came out, took a look, gave me a quote and it only took him 3 days to get my pool crystal clear. I couldn't be happier with the service given. I'd recommend Ellenboro Aquatics to anyone who needs servicing. JOB WELL DONE!

From the owner: Ellenboro Aquatics is here to take care of all your aquatics needs. We are cpo certified with alot…read moreexperience in hot tubs and how to maintain and repair them. We specialize in water balance and getting the best quality water your pool or hot tub has to offer.

Appalachian Spa Services failed to respond to multiple requests for a quote - via yell, email, and…read moretext.

Do you have a problem with your spa? Call Nick! He is very knowledgeable, fair, fast to respond and…read moreeasy to communicate with. He figured out what is wrong with our hot tube when another person couldn't. This guy knows what he's doing. He is on my speed dial now for anything hot tub related! Thank you, Nick.