Great service - everyone we've worked with for furniture and hot tubs has been helpful and friendly.read more

Service guy said he would be here then Cancelled. Then played games about coming out and never…read moreshowed up. This went on for several months. I buy my chemicals online now and had service done from another company. They are terrible.

I was shocked to read some poor reviews. Drake has been totally responsive, competent, and…read moreextremely helpful as I learn about my new hot tub and as small repairs have been required. He is always willing to share his knowledge and give real time walk-through instructions over the phone. In my experience, if he is away, he will say what day he returns... so I don't leave a message, but call him on the return date. I did that today and he called me back within three minutes and walked me through the problems I was having as well as advising me to contact the store. I bought it from in order to initiate a warrantied assessment and repair on a possible small leak. He is SO friendly and so helpful! I heartily recommend Carolina Hot Tub Solutions!!!!!!

Well, they definitely don't answer their phone. They're not good at responding. I sent one of them…read moreJared, which I really don't know that he even works or but he did answer the yesterday as of 25 February 202 but I some pictures as requested and I still haven't got a response about my hot tub as of the 27th I can see why they got a poor rating

I had my pool refurbished by All Pro. It looked ok but wasn't leveled properly. They came back…read moremultiple times and spent many hours but each time it was worse than before. When I asked for another appointment to finish the job, I was told by the owner that they couldn't because the slate was bad! Really?! They had given up on me without finishing the job! I contacted another company in Waynesville who sent in their team and had the table balanced to perfection in less than 2 hours. It seems that the slate wasn't bad after all. After my experience, I couldn't in good conscience recommend them to anybody. Stay away!

Asked a direct question as to energy use of tub, and was told it was an energy saving tub, so I…read morebought it. I was replacing my old 250 gallon tub with another 250 gallon one. My electric bill went up $40 a month, nothing energy savings about it. It ran almost constantly. Also upon installing the tub the electrical was not done properly and a connector pipe was put on with wrong screws and it leaked. I returned the tub and lost almost $2000 in the process. Happy to be done with the lies and poor workmanship. BTW, it was the owner who was not honest with me. Avoid.

Bought a Dynastyspas Hot tub from them 5 years ago. Recently it developed a leak, so I called them,…read moreand they had me fill out a service request. Never heard back, so I would call them weekly only to be told the same thing over and over again. "They would check with maintenance to see when they could come out. After the third week I asked to speak to a manager, or the owner, and they said the owner doesn't communicate with customers. Nothing but the run around out of this place....Save your money and buy somewhere else. Horrible service.

Exceptional service! Dave was my service technician. I had a couple issues going on with my indoor…read morehot tub. He stayed and worked diligently until it was completed. I definitely recommend them!

Kevin at Blue Waters Pool & Spas has been outstanding to work with and has done fantastic work. We…read morebought our home in Bright's Creek in August 2025, and the pool was in rough shape--completely green, equipment failing, and the liner near the end of its life. Kevin and his team turned everything around. They've been consistently reliable with regular service and replaced the heater, pump, lights, and liner. Kevin even went over and above fixing some minor stonework around our jacuzzi at no charge... The pool now looks and operates perfectly. Highly recommend

Would rate zero if possible. Horrible customer service, never returns calls. Do yourself a favor…read moreand avoid if possible.

Precision Pools exceeded our expectations with our pool installation! They are not only trustworthy…read moreand hardworking folks but also creative, helping us design our firepit, patio, and the pool of our dreams. They are diligent people to work with, available anytime a question arose! We highly recommend using Precision Pool Service!

From the owner: Providing efficient, reliable and affordable commercial and residential pool service to Western…read moreNorth Carolina. New Construction-Repair-Service

4 years later still no liner or even showing up to finish. NOT A BUSINESS OR WORK ETHIC ANYWHERE…read more NO LICENSE. Over and over no shows after giving his word.A always yeah we can get to you next week. Says he is a godly man so like a fool I believed and even fed his crew. Project got bigger than we intended but we paid extra and was promised completion. Now he is holding our liner. WE HAVE OVER 1000 TEXT MESSAGES THAT THE ATTORNEY GENERAL IS LOOKING AT CURRENTLY. Found out today that many local pool companies could guess who I was talking about without me saying anyone's name. They say they have cleaned up his mess more than once. Don't give him another thought. Lots of other companies to use that have class. I started with him because he is local.

Have used this company for all my pool care needs, opening and closing it for seasons after they…read moreinstalled a Beautiful Pool for our family home years ago. Our pool is my pride and joy and Chandler Pool and spa has all the credit! Thank you for what u do!