I have been spoiled by Newport Beach Ducati, so these guys had some lofty expectations to meet;…read morethey have. Wanted to wait for first service so I could give a more thorough review. Overall, best dealership experience I've ever had and I have had a lot. Initially talked with Jeff (owner) when I was shopping for a new bike. He was extremely helpful and absolutely zero pressure. He really just seemed interested in helping me and indifferent to selling me on anything. About a month later I had made my decision, walked in, and said I'll take it on a new matte green streetfighter v2. Jeff handed me over to Marty who drew up paperwork with no bs and no surprises. Was my birthday mid week and I asked if they could deliver it to me then; no problem. Bike showed up perfect in a nice red ducati truck. Props to Roy also for being super easy to work with and communicative. Fast forward to my first service. I called to get it scheduled and they said they were booked out a few weeks, but having bought the bike there they would squeeze me in anyway that saturday. I was expecting to be waiting around, but nope they took the bike right in when I got there and got to work. Though they were clearly very busy, everyone worked smooth and efficient and that seemed to be why they were able to service the bike so quick. They have a window from the nice waiting area / bike museum so you can see them work.. no corners cut. Also they were all very communicative and it felt the most personalized bike service I've ever had. Yes, it was almost $600 (standard for these bikes), but the first time I've ever felt I was getting $600 of service. Great job guys! Shout out for Lily also. I hadn't dealt with her at the shop, but see her regularly at a local meet and ride with her. Very knowledgable and helpful about the bike and parts as well as a great rider and general nice person.

This is my first experience with AMS Ducati. I had been issued a Ducati corporate certificate for…read moresome work that was done on my Multistrada V4S. When I inquired with Ducati Corporate if I could use the credit to purchase nonmechanical Ducati items, they informed me that three retailers in the US accept the certificate. I contacted AMS in Dallas to ask about a helmet I wanted to purchase. Lily, the CS rep told me that they do indeed accept the certificates and guided me through the process. What I found exceptional about Lily is her online and phone demeanor. In this age of less face to face interactions, a phone call rather than a text or chat is so appreciated. Her voice and professionalism are something that stood out to me. In my former life, I trained Playstation CS staff on the technical aspects of the products. So I'm well aware of CS service standards. Neither AMS nor Lily knew that I write for Web Bike World, so her level of service was standard practice for her. Bravo to AMS for how they train their staff. And the same goes for Ducati. A crummy luck of my draw turned into an exceptional experience. https://www.webbikeworld.com/what-happened-when-something-happened-ducati/

Finally got everything sorted out. My new jeep is on the way. Thank you for taking care of this.read more

amazing place. Raymond was awesome. prices are very affordable. we were in and out in less than…read more30 min. they even serviced the ATV onsite. thanks so much highly recommend.

Great place to buy a quality bike and an affordable price. I called Brian, asked about a bike and…read moreasked for a bill of sale. I was sent one within the hour. The next day I drove from Round Rock to Dallas to pickup the bike. It was better than expected and would definitely come back for another bike in the future.

Terrible service. Buy from here if you want to get scammed. I bought a 2004 Yamaha R1 from this…read moreshop and the shop claimed they would fix the throttle issue. I brought the bike back in to have the throttle fixed and when they returned it, it was worse than before. The "mechanic" swapped the R1 ignition coils with R6 ignition coils and put a bad TPS in. After doing this, the bike no longer ran and the store ghosted me. I have now spent $100 on new coils and $500 on repairs. Would never recommend this shop.

Love this place! Good bands, good beer, good food, nice bikes and great people. Used to go to…read moreDallas for the weekend just to go to Strokers Dallas and Strokers Icehouse. Always nice to see Rick and the crew. Check out his custom bikes. Get a t shirt. Then beers at the Icehouse. Listen to the band and meet like minded people.

bought a 2011 Bourget from them. Being i live out of state i was leary, Lena said and promised bike…read morewas in excellent shape and condition. That was not true,10k later I had a rideable bike. I called to ask and all I got was" it was in excellent condition when sold"..I rode the bike 5 miles and realized something wasn't right. The clutch cable had one strand holding it together, front and back bearings were rusted to axle, limiter strap was broke and taped to frame, shocks were leaking and wrong ones for bike, gas was nasty in tank, fluids were thick and old,belts she said were new were not. I could go on.anyone care to see i have lots of pictures of repairs to what was sold by Lena as excellent condition..thanks Strokers for the raw deal. I didn't expect this from you

The worst experience I've ever had and nothing but a complete hassle. First I buy an overpriced…read morebrand new bike without getting shown the features or telling me anything about it.Then it breaks down on me twice on my way home from the dealership. A little over a week later the bike continued to break down on me so I brought it back to get fixed. After three days I finally had to call them back for them to tell me it's ready. When I pick up the bike it dies on me the first light that I get to. The only resolution they gave me was to bring it back again so they can "fix" it again.

I have a 2016 Harley Road Glide. Rear fender taillight went out and stopped by for repair. I was in…read moreand out 40 minutes. Adam and Johnny were very knowledgeable with Accessories as well as Audio/Bagger upgrades. Stop by as you will not be disappointed.

There is great customer service and was very nice over all a great shop all thought it wold be good…read moreif the had more bikes for the little ones

From the owner: We sell all sorts of ATVs, Dirt Bikes, Go-karts, UTVs, Motorcycles, and much more. We have been in…read morebusiness serving the DFW for over 4 years and pride our self's in great customers service.