My rate has been increased three times in less than 2 years. The first increase was about $30 a…read moremonth, then it increased over $60 per month, and now it's being increased almost $50 per month. That is insane! They are impossible to get ahold of on the phone, and when you do, it's a receptionist in another state and they can never help you. Emails go unanswered. And, you have to drive past homeless row to get to the units. Also, the doors to the drive-up units pop up a bit when closed and locked, so there is a ton of debris that blows inside (leaves, weird cottony pollen fluff, etc.), that I constantly have to sweep out that gets all over my stuff. Will be looking for a new storage location that doesn't raise rates every six months. Would NOT recommend.

From the owner: FreeUp Storage is a state of the art commercial and residential storage facility in Sandy, OR -…read moregated community, stadium lighting and extensive surveillance cameras through out property. Safety and security our are top priority. We offer accessible exterior drive-up access self storage & indoor heated units. You'll find a clean & well-maintained facility providing outstanding value and customer service along with a variety of unit sizes to fit your needs. Located on 16555 Champion Way, we are the top storage facility for residents & businesses in Kelso, Cherryville, Boring & Sandy, OR. With month-to-month leases and an easy online rental system, our service, client care and facilities can not be beat! Come store your outdoor gear here!

Update: 50% refund…read more Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the phone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. In the end this guy ruined my $2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

If you read one thing from this review, it's this: do not hire All Service Moving unless you're…read morewilling to risk unexpected charges, damaged belongings, and a company that refuses to stand behind its work. We provided a complete inventory of our home and were quoted for one truck. Your team spent an entire day packing our home and never once mentioned there was a capacity issue. It wasn't until the very end of moving day, after everything had already been packed and loaded and we had no meaningful opportunity to make another decision, that we were told we needed to pay for a second truck. As a result, it ultimately required two trucks to remove our belongings from storage, effectively doubling the cost we had been led to expect. Unfortunately, the handling of our belongings was even more concerning. During move-out from All Service Moving's warehouse, numerous damaged items were identified and photographed. We also documented furniture stored directly against other furniture with little or no protection, exposed boxes, and delicate items packed and stored in ways that unnecessarily increased the risk of damage. As we continued unpacking, we found additional examples of improper packing, despite paying All Service Moving to professionally pack our home. Wardrobe boxes were not used for hanging clothing--the hanging bars were never used, and clothing and shoes were piled throughout the boxes. Delicate lamp shades were packed with dirty outdoor items. Clothing was packed alongside a floor cleaner and a greasy kitchen rack. Fragile decorative branches were packed without protection and arrived broken. These were not isolated mistakes. They reflected a consistent pattern in how our belongings were packed, stored, and handled. Despite photographs documenting both the damage and the way our belongings were packed and stored while in All Service Moving's warehouse, the company has never taken responsibility. We spent months trying to resolve this privately before writing this review. During that time, we repeatedly provided documentation, waited through postponed discussions, and requested the documents supporting the company's position. Those documents were never produced, and All Service Moving never took responsibility for the damage. Moving is one of the largest expenses and most stressful experiences many people will go through. When you hire a moving company, you're trusting them with everything you own. We expected our belongings to be handled with care and, if something went wrong, for the company to stand behind its work. Unfortunately, that was not our experience with All Service Moving.

Amazing work and great personalities. Tyler and Ozzy helped me with some unique moving needs. Tyler…read morewas prompt, strategic and thought outside of the box to get my project completed! Highly recommended!

Amazing job, helpful, fast, efficient no hidden costs nothing broken timely…read more Easy communication kind and would definitely recommend this business and would hire them again

I had the most pleasant person drop off and pick up my POD. I live in a cul-de-sac, so there's not…read morea lot of extra room to maneuver. He was kind, friendly and accommodating to bring the POD closer to my garage, as I requested. The process was easy with no complications. I would definitely hire them again.

This seemed ideal, pack, move to a different state and store all for a reasonable price. Day of…read moredelivery got several emails indicating delayed delivery of pod. I checked the app, said it was delivered. Not to me. Called there number. No one could help. No manager on site to assist. I've called multiple times to get this pod delivered. Seems they only care to sign customers and fail on their contracts then provide customer service. Maybe a class action lawsuit needs to be issued. Called again new eta supposedly noon. Got message from a social media team like what will they do? weirdly still no contact from a manager/supervisor. Have contacted my lawyer. I'll have him follow up. Contracts are a binding agreement.

This review is long overdue, but I wanted to make sure Kerb gets the well deserved credit for being…read morean amazing moving company. I moved from Orange County to Portland, and Kerb really came in clutch. I received a moving quote within a few hours. On the day of moving, the movers showed up on time and ready to help get everything packed. I had a feeling all of my stuff would be delivered safely and on time to my new apartment, but was still pretty nervous. The movers from Kerb kept in contact with me so I knew their ETA in case there were any traffic delays. They showed up on time and nothing was broken! I was surprised to see they took extra time to securely wrap fragile items with a blanket so that it would be protected. A + for Kerb!

Needed to move and didn't know who to contact. Was referred and told that this company was quite…read morecompetitive in pricing and they are very professional and respects your property as if it was their own. When I first contacted them they asked a couple questions like asking what I am moving where I am moving etc to be able to provide me with a prompt quote over the phone. I needed my entire placed moved to another state and they were able to come and do basically everything for me. They asked me where and when I wanted my stuff taken and be delivered. They packed all my things for me nice and neatly into boxes and labeled them accordingly. With my valuables they put in wooden crates to keep them safe. I would highly recommend using them as for any more future moves these guys are the ones to call!!