To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

I would give this storage facility -10 stars if I could. Located at Storage Facility, this place…read morewas extremely disappointing. The storage doors were broken for three days, which made it impossible for me to access my unit or remove my belongings when I needed them. Because of this inconvenience, I was still charged a prorated rate, which felt unfair given the situation. I also never felt completely safe at this location. There were often random people hanging around, and the overall environment didn't feel secure or well-managed. Overall, this was a very frustrating experience. I would not recommend this storage facility to anyone. I would not even recommend it to my worst enemy. Save yourself the stress and choose a facility that is reliable, safe, and actually cares about its customers.

This review is specifically about Sylvia who works at the West Coast storage facility on Halsey…read more She is outstanding in her knowledge, empathy, and orientation to customer service. She helped me so much as I was moving my stuff out of storage. I have to say nobody else I dealt with at this place during the almost 9 months I had to store my belongings there even comes close. Thank you SO MUCH, Sylvia, for your kindness and humor. You really helped transform what had been a pretty stressful move to one that restored my faith in humanity!! You are totally awesome!

Many thanks to manager Timm, who really went the extra mile to arrange just the right space for us…read more So helpful! The facility looks great, brand-new and conveniently located.

Great place! Kelli is amazing and so is Dimitri. They made the process so easy and are they are…read morethere to help in any way they can. I've been renting a storage unit with them for two years and have never had a single problem. Prices are very reasonable and the units are really clean. I couldn't have found a better place and the location is so convenient.

I'm very happy with this location They have been very…read morehelpful and amazing to work with I highly recommend them for your storage needs

Truly an awful experience. No one gave me the code to the building when I first signed up, so I…read morecouldn't access it the first whole day I was renting it. Then they locked up my (fully paid and up to date) unit with a red "overdue" lock. I went by during office hours three separate times, and not only was no one there, no one answered the phone. I had to call the corporate office to get anyone's attention and in the meantime I had to pay for an entire additional month of storage.

Their complex is Infested with rats. Ruined all my bagged clothes motorcycle equipment etc and put…read morea horrible stench on everything i had inside storage unit. Dead rats left on the floor. Rat droppings and piss no good.

Absolutely wonderful. I was able to take advantage of the 3…read moremonths 1/2 price discount. The manager, Amanda, and her assistants were friendly, helpful and answered all my questions directly. I rented a 10 x 30 outside access with roll-up door. It was clean and easily accessible to moving trucks. All the paperwork was sent via text and email to me. Once I filled everything out, I sent back through their automated system. I got the unit #, the gate code and the paid invoice showing that the auto debit was in place. An excellent experience all around and recently my car battery went dead and I got stuck inside the gates. Amanda was gracious enough not to charge me for not making it out by 9pm... we were able to push car out when she opened the gate...once battery was replaced in key fob I was good to go.

My initial move in I had the pleasure of dealing with Melissa. She has excellent customer service…read moreskills and was able to quickly and easily fix an issue on my behalf dealing with move in and reservation. The rates are considerably lower than I was able to find elsewhere in the area, not to mention, access hours are longer then my previous storage unit. Recently, I dealt with some other employee, some morbidly obese gal who was far from pleasurable, who chewed me out for my 5 lb dog sniffing around the grass outside of the property. There is a fair amount of semi truck traffic next door, as well as tenants who drive wrecklessly leaving the property and the grass was a place my dog, and as well as myself, felt safe without the worry of being ran over. There was also an extremely large homeless encampment , 50+ RV's, cars and tents, all along Marx street recently that has been since Removed. However, there is still a fair amount of trash littering the street. With that said, I was also worried that my dog would find something that would harm her. As of right now, I have spotted half a dozen pieces of foil that were clearly used to smoke drugs. My dog is very small and it wouldn't take anything for her to overdose on fentynol. I don't expect trojan storage to clean up the street of needles, foils and human feces, but a little compassion for something that has absolutely no negative impact on their business would have been much appreciated. The comment about the employees weight wasn't meant to be derogatory, i just didn't know the gals name and didn't know how else to describe her

Well, the facility is clean, at least. That's one thing I can say in its favor…read more And Trojan is probably pretty good if you only plan to use the storage for 2-4 months. If you need long-term storage, though, look elsewhere. Once your initial 3 month term ends, rates will go up as much as 400%; I'm not talking about over the discount, but over the published rate on their website. For example, a 5x10 will be $60 for the first 3-4 months (plus discount), and then Trojan will raise the rate to $140 and dare you to move out, and they'll raise it by $10-$20 every year. So look at those rates on the website, and multiple them all by 250% before you commit, because that's what you'll really pay. This location also has tremendous staff turnover, and as you might expect of folks who work for a horrible company for only 6 months, most of the staff are rude, unhelpful, and often unavailable even during published office hours. Occasionally you get a nice staff member for a few months, but they leave for their own mental health (none of the nice staff mentioned in reviews are still working there). The elevators are regularly broken, as are the sliding doors, the carts are missing, and one of the drive-in gates has been chained permanently shut because they can't keep it in repair. Avoid.

Best storage unit facility I've been to without a doubt. It's kept very clean inside, even the…read morerestroom. The staff at this location are top notch, very helpful & generally just good people that will help in any way they can. If there was anything I had to say that wasn't good it would be that it can get very crowded sometimes with cars making it difficult to get through but it's only been that bad one time that I was there for. On a side note, some of the reviews here are either way before I had a unit here OR just ridiculous. People if your not reading what it says before you sign the agreement that's on you. They are very up front and obvious about prices/fees/late fees so you shouldn't count that against anywhere if you agreed to the terms and then forgot later or lost track of time, that's not any wrong doing on their part. Honestly this place is probably the best in Portland, I've had a few.

beware of this company have account set up with payment info in their system EVERY month get late…read morepayment notice and late payment fee search for an honest company that will not try to chge fees when all they have to do is push a computer button and payment goes through then send an email receipt to me this storage company keeps being bought and sold then the customer gets the shaft when new company tries to up grade system find some where else

I rented their smallest unit for one month. I was out of the unit, I swept, took my lock, took a…read morepic of the clean empty unit and told the two chicks in the office I was all cleared out (I was 2 days earlier than I had to be). Since then, it's now been 5 months since I left and they keep calling to say they are going to auction off my unit (which has been empty and had no lock on it for 5months) and they have recently threatened to send it to collections to ruin my credit. WTF ...auction off what ? over 300 bucks they want for a 5month long unused clean and empty unit they know is empty. What the....what?