I'm giving this AutoZone five stars strictly based on the young lady that helped me. She was…read moreknowledgeable, helpful, and polite. She knows cars, and she knows the parts business. I'm really glad I stopped here. AutoZone on the other hand should blow up their IT department and start over. So many pieces of their computer system, their phone system, and even their POS system, really suck.

On January 30, 2024, I asked my daughter to take my 2016 Honda Accord to this location to have the…read morebattery tested since she had experienced a hard/slow start earlier that day. My current battery had been purchased at an AutoZone in Charleston within the last two years. At the time of this battery replacement in Charleston, the Autozone misdiagnosed the low battery as a bad alternator and sold me an expensive alternator. The new alternator was installed only to find the same charge voltage going to the battery as the previous OEM alternator. I had a Honda dealer check the replacement alternator voltage and they said it was normal and the OEM was probably fine. After complaining to AutoZone corporate at the time they agreed to accept the return of one they sold me and they gave me old alternator back. After it was installed on the car, I had the old OEM alternator checked by Honda. Honda confirmed the OEM alternator was operating as it should. I did receive a full refund and an apology from AutoZone for the poor business practices at the Charleston AutoZone. Back to the visit on January 30, 2024. My daughter asked them to check the battery. They used some type of equipment and said the battery was at 100 percent and the alternator was bad. When she returned home I checked the battery with an ohm meter which showed the battery charged to about 12.5 volts at rest. With the car running at idle and under load the voltage was between 13.95-14.5 indicating the alternator was charging as it should. If AutoZone is not properly training its employees nor providing the proper equipment to test alternators they shouldn't be trying to sell patrons a $300+ alternator. Not to mention the female employee was rude, not helpful, and didn't want to help my daughter in this situation. She actually told my daughter "You couldn't have come at a worse time".

We had a great car buying experience here. My daughter had her heart set on a specific color Kia…read moreSportage X-Line, and unfortunately the dealer in Charleston sold it out from under us. Thankfully, I found the exact one she wanted here. I called ahead, and George was incredibly helpful from the start. He even held the keys and sent me a photo to confirm the car was actually on the lot before we made the two-hour drive, which I really appreciated. We arrived with only about an hour and a half before closing, and the entire process was smooth and stress-free. George was friendly, professional, and easy to work with the whole time. I honestly didn't expect to be a Kia fan, but this experience completely changed that. We love the vehicle we chose, and if we're ever in the market again, we would absolutely come back. Big shoutout to George for making it such a positive experience.

The cars are terrible and service is worse. My fiancé bought a car and within two months has to pay…read more4,000 for a new engine. Absurd. They were no help at all. They knowingly sell faulty unreliable cars. Now he's stuck paying off a car that won't run and has to pay for a new engine that costs much more than the car is worth. Horrible experience all around. GO ANYWHERE ELSE!!!

did an AMAZING job. was actually really fast! usually whenever i see a sign that says 10 minutes…read morefor an oil change i never trust them. but it was literally 10 minutes. they did a very good job explaining and telling me what i needed done to my car. will always come here

Most of the guys at this location shouldn't be employed....especially the so called manager. I went…read morein for an oil change, took my own synthetic and filter, and I have a car that the oil canister holder is under the hood....you can literally turn the cap with a socket in ur hand. After noticing them wrenching on this very hard, I remarked about it, to find that it was too late and the broke the canister away from the firewall. I made their corporate pay for a new one installed at my dealer for 631 dollars. I'm hoping the ppl that caused this got fired. Lastly, they charged me full price even though I took my oil and filter. STAY AWAY FROM ALL THESE LOCATIONS.

My girlfriend and I were here last week looking at vehicles. Their lot is gated in, and was open…read morewhen we arrived. When we went to leave- we discovered that us, along with our vehicles, were locked in. After exhausting all options, including calling the number provided on the gate, (which was not in service) calling the police, who couldn't really do anything (not their fault), and calling every number listed online, we were forced to abandon our vehicles at the dealership. Unfortunately, this was on a Saturday night, meaning we went all day Sunday without a car. We arrived early Monday morning to try and retrieve our cars (about 30 minutes before opening), and were completely ignored by the service department employees. They looked at me knocking on the door from inside, and walked away. They only came to check on me when they officially opened. So, I was banging on the door for over 30 minutes like an idiot, because the employees couldn't care enough to check on us. When they reluctantly opened the door, I told them about our situation, and they spoke to me like I was dumb, before FINALLY opening the gate, just in time for us to sit in morning rush hour traffic on 501. I cannot stress enough my displeasure, embarrassment, and disgust for this place. The employees and management do not care, and will treat you like you're a moron and an inconvenience. Suffice to say, we will not be buying any vehicles from this dealership, nor any dealerships affiliated with this one.

They were nice when a bought a car a few years ago but then when the bank paid off the loan early I…read morecan't get anyone to call me back in regards to a refund for the GAP insurance I had. I've left several messages over the past month and no return phone call. Customer service after the sale is the worst. Would not recommend.

I ordered a part for the mechanic to fix my car. He couldn't get to my car for some time and ended…read moreup not needing the part I ordered. Well, I tried to return it but they are unable to accept anything past 30 days according to their policy. I called and spoke to customer service and was instructed straight from their mouth that " I should have ordered the part from somewhere else!" OK! Good to know! Never order a part from here. Had I ordered from dealer or most other suppliers I would have been able to get my money back. Avoid this company if you can, they do not value you, only your money.

Anytime you call here you're put on hold... And they leave you on hold. I've never actually spoken…read moreto anybody because every time you call you're put on hold. So unprofessional. So ridiculous

I have been a customer of Paramount Auto since moving to Myrtle Beach 3 years ago. From the moment…read moreI arrive, the staff is friendly, professional, and honest about the work that needs to be done. They take the time to explain the repairs and provide a fair estimate. The quality of the work is always outstanding. It's refreshing to find a repair shop that values customer service, integrity, and attention to detail. I highly recommend Paramount Auto to anyone looking for reliable and trustworthy auto repair services. Thank you for always making the entire process stress-free and efficient!

Nice people. Fair prices. Car repairs done as promised and…read morebeautiful work. Would recommend for sure.

as a former shop owner for years i now take my car to archers when needed my jeep quit running…read more archers came and towed it as a mechanic i told archers what part to install i no longer have access to a lift to make the repairs picked car up on friday at 11.00 had it back at 930 saturday they called and said it also needed another part which being inthe auto repair business for years is recommened i understand this for all you negative review people archers is in business for one reason to provide a life for there family and the people that work for them you have no idea the constant equipment which is constantly needed in this business to repairs cars and trucks and this never ends for those that complain go to your national chain stores get your car repaired there and see how much your a-- hurts when you leave there your the same people that go to a bar and spend 100.00 bucks and dont complain i always said my repair shop was like a garden you need to pick the weeds out i side with archers pick the weeds out of your garden you dont need this small percentage of negative people i always said you cant survive in the auto repair business if you cant fix cars or your dishonest this doe not pertain to archers dont even respond to these people there not worth the response these people complain about everything except the bar bill thanks al miller

I wouldn't even give a star. I don't know where to begin with. they never said a diagnosis would be…read more$135 I called and asked for a free scan just a scope look of what could be wrong if they kindly can and if so and I agree will move forward Ryan said Yupp no problem bring it in. I bring in my car and I told them dont touch my left window it's child proof no problem. also again they never said anything of paying $135 for a look or any signature. I said please call me right away I have a baby can't be without a car no problem. no call in the day and I called to follow up no one called me store closed. next day I call and Ryan answers again I said what's wrong with it etc ok I said I have to get maybe a second opinion since a lot he said no problem can come get your car after you pay $135 my guys don't work for free. I said what? you never told me $135 to just scan a look on what could be the issue and give me a estimate that's what I asked for. no you have to pay. I said sir I'm sorry there's a misunderstand you never told me in person or on the phone. he said it's on the website meanwhile yes I never went on it but they should've told me. on the phone he goes what do you do for work nasty and have you ever worked, have you ever owned a car ?! like degrading and belittling me i never felt so upset this was terrible serious and even the owners son Matt talked nasty back to me mocking me all 5 men there to me about this. I worked in customer service my whole life and this was strange this isn't good business I would never recommend this place especially if a women how they talk to you. they said pay or cops will come real big guys and so we paid and yet my window they touched and messed up and let me drive off like that terrible business of all!

Waited thirty minutes at parts desk, pressed service button twice, told two people I was not being…read morehelped, all a waste of time. Left and orders parts online. Very bad 1st and last experience with Sparks

I bought a 2026 Highlander at Sparks Toyota in December 2025. Within several days, I had decided I…read morewanted to return it. I was told they would not take it back. Four months later , I went back to Sparks to ask if they would buy it back. Per the sales person, I paid 42,000 for it in December 2025. They offered me $ 35,000 initially, then changed it to $38,000. Words were exchanged between the salesman and my significant other ,and we essentially thrown out of the dealership. Two days later, I went to Carmax, and they gave me $46,000 for the vehicle, and gave me a great deal on another vehicle.