customer service was great the front desk girl where very helpful the car come out clean and was…read morewarmed up for me on this cold day thanks everyone at Autoworld

I'd stay away from this location. Left a bad taste in my mouth. Back in February 2025 I purchased…read moredifferential fluid for my vehicle. I asked the employee several times if the product they have for my vehicle is correct and they confirmed more than three times. I purchased it and went about my business. Few weeks after, a light for AWD displayed on my dash. I took it to East Cost Honda and they told me Advance did not sell me differential fluid they sold me gear fluid. Honda had to flush out my vehicle and in result of that caused damages few hundred dollars worth. Cameron was not the best to work with and only provided at par service with the situation. Graham Brewer wasn't helpful either. Unfortunately, I had to get my attorney involved because Cameron lied about sending me a check for the damages and other things such as lost time from work ect... If you want to run the risk of this business damaging your vehicle be my guest and give them your business. Corporate made it right by sending me the check but still won't shop at this location.

I'm giving this AutoZone five stars strictly based on the young lady that helped me. She was…read moreknowledgeable, helpful, and polite. She knows cars, and she knows the parts business. I'm really glad I stopped here. AutoZone on the other hand should blow up their IT department and start over. So many pieces of their computer system, their phone system, and even their POS system, really suck.

On January 30, 2024, I asked my daughter to take my 2016 Honda Accord to this location to have the…read morebattery tested since she had experienced a hard/slow start earlier that day. My current battery had been purchased at an AutoZone in Charleston within the last two years. At the time of this battery replacement in Charleston, the Autozone misdiagnosed the low battery as a bad alternator and sold me an expensive alternator. The new alternator was installed only to find the same charge voltage going to the battery as the previous OEM alternator. I had a Honda dealer check the replacement alternator voltage and they said it was normal and the OEM was probably fine. After complaining to AutoZone corporate at the time they agreed to accept the return of one they sold me and they gave me old alternator back. After it was installed on the car, I had the old OEM alternator checked by Honda. Honda confirmed the OEM alternator was operating as it should. I did receive a full refund and an apology from AutoZone for the poor business practices at the Charleston AutoZone. Back to the visit on January 30, 2024. My daughter asked them to check the battery. They used some type of equipment and said the battery was at 100 percent and the alternator was bad. When she returned home I checked the battery with an ohm meter which showed the battery charged to about 12.5 volts at rest. With the car running at idle and under load the voltage was between 13.95-14.5 indicating the alternator was charging as it should. If AutoZone is not properly training its employees nor providing the proper equipment to test alternators they shouldn't be trying to sell patrons a $300+ alternator. Not to mention the female employee was rude, not helpful, and didn't want to help my daughter in this situation. She actually told my daughter "You couldn't have come at a worse time".

We had a great car buying experience here. My daughter had her heart set on a specific color Kia…read moreSportage X-Line, and unfortunately the dealer in Charleston sold it out from under us. Thankfully, I found the exact one she wanted here. I called ahead, and George was incredibly helpful from the start. He even held the keys and sent me a photo to confirm the car was actually on the lot before we made the two-hour drive, which I really appreciated. We arrived with only about an hour and a half before closing, and the entire process was smooth and stress-free. George was friendly, professional, and easy to work with the whole time. I honestly didn't expect to be a Kia fan, but this experience completely changed that. We love the vehicle we chose, and if we're ever in the market again, we would absolutely come back. Big shoutout to George for making it such a positive experience.

I have owned Kia vehicles since 2013. I really haven't needed any warranty work until now. The Kia…read moreof Myrtle Beach service dept is useless. The service writer never answers the phone. I finally got thru to service via the Sales dept and spoke with some woman who was clueless. I explained the issue with our vehicle about one month ago and she made an appt. That appt is now next week and NOW they tell me that my vehicle might be there for a few days to resolve the problem and take care of 8 open recall items. Then they also tell me that they can't promise a courtesy car for that time period. Now they informed me that there will be a $185 "diagnostic fee" even thouigh I already had this issue diagnosed earlier by a certified independent mechanic and was told it should be covered under the KIA powertrain warranty. All this in mind, I cancelled my appt and will simply trade my vehicle soon for a different brand entirely. Kia spends millions of dollars in ads to acquire new customers but will lose a loyal customer over a couple of hundred dollars. Bad business model all around KIA!!!

Service was fast and efficient. Logan and rico were amazing techs to have work on my car. I will…read moremost certainly be back. They actually made me feel like a valued customer. plus they saved me about $40 in all for the service. Beast mode

Extremely expensive. I would shop around before ever going here again. I drive a traverse and it…read morecost me over $90. Just shop around before going here.

Shomari Marriott was a great sales person, I will definitely be buying another Dodge Ram from the…read moredealership again in the near future, and will be telling all my friends to definitely go to Team Dodge, and ask for Shomari Marriott. .

The beginning of August we called and paid to purchase a new key fob for our ram truck. $182…read moredollars upfront so the park could be ordered. Was told it would be in in 3 to 5 days. I called a week later and they said that the part was back ordered and I would probably be in the following Monday or Tuesday called again a week later was told the same thing. so for three weeks, we went roundabout, this whole thing waiting for the part to come in. I finally called and got upset with them and the gentleman that we spoke with said he would have it sent from another dealership and our part would be there on Tuesday. A gentleman name James called us on Tuesday and said our key was in, in a voicemail and that we had to call and schedule an appointment to get it programmed to our truck. So our appointment was set up for that Friday (September 4th) my husband showed up at the appointment to have the key fob programmed and was told that the key was given to somebody else. When I called and spoke with James, he said the part had set on his desk and nobody had showed up to get it(even though we were told by him we had to make an appointment) so he gave it to one of their whole sellers because they needed it. Even though we have waited a month and paid for the part it was given to somebody else. I called and asked to speak with the general manager was sent to a voicemail that was full left my name and phone number to have a call back from the general manager and we still have yet to receive a call. We have bought multiple cars from your dealership and I am appalled at the service that we have received. My question is, is this how you treat everybody? We have referred friends and family to you guys because we assumed it was always going to be amazing service. But that ends. They told my husband that they were going to get a key fob from another dealership on Friday and bring him back in the afternoon to have it done. When I called to get a status, I was told that the dealership didn't have one and that they were hoping that one would arrive on their parts truck on Friday and they would give us a call. Received a call back from James who apologized and said that the part "should be in on Tuesday" I have heard this for a month that it should be on on Tuesday so we will see. I asked why would they call and say our parts paid for pay was there and give it away? He said I hoped one would come in. why didn't that wholesaler have to wait? Instead they were given a purchased item (theft in my eyes) 10/10 Will not recommend the dealership ever again. If I could give a zero star that is what they would get!!

I ordered a part for the mechanic to fix my car. He couldn't get to my car for some time and ended…read moreup not needing the part I ordered. Well, I tried to return it but they are unable to accept anything past 30 days according to their policy. I called and spoke to customer service and was instructed straight from their mouth that " I should have ordered the part from somewhere else!" OK! Good to know! Never order a part from here. Had I ordered from dealer or most other suppliers I would have been able to get my money back. Avoid this company if you can, they do not value you, only your money.

Anytime you call here you're put on hold... And they leave you on hold. I've never actually spoken…read moreto anybody because every time you call you're put on hold. So unprofessional. So ridiculous

Went here on Tuesday July 7th 2026 to stop by and check the place out. Needed this because I had a…read morelittle fender bender and unfortunately got into an accident over the weekend. But I'm here and okay. Also we are from NY, and moved to the area a year ago and haven't used body shops yet. Location is key because this shop is near bjs. Also chose this one because they are in business long, and are certified in all different mechanics. Anyways walked in here with my dad, and both the female and male who was the owner, were very nice and answered my dads questions. The reason why we didn't ultimately bring the car here is because of an insurance issue, as progressive didn't list them after we filed our claim and wanted an estimate which involved a vehicle inspection in which we did for the claim. Despite their website saying that they accept most insurances. But doesn't rule them out completely, maybe well use them for non insurance work if needed or for something else!

I have been a customer of Paramount Auto since moving to Myrtle Beach 3 years ago. From the moment…read moreI arrive, the staff is friendly, professional, and honest about the work that needs to be done. They take the time to explain the repairs and provide a fair estimate. The quality of the work is always outstanding. It's refreshing to find a repair shop that values customer service, integrity, and attention to detail. I highly recommend Paramount Auto to anyone looking for reliable and trustworthy auto repair services. Thank you for always making the entire process stress-free and efficient!

A huge thank you to Archer's Action Auto Service for helping us through a stressful situation…read more My wife was visiting family when the engine in our Suburban started running very badly. She was able to have it towed to Archer's, and they worked it into their schedule and had it looked at the very next day. Ryan and the team did a great job communicating with us throughout the process. They discussed our options, explained the additional testing they could perform, and helped us determine exactly what was going on. Unfortunately, the diagnosis was that the engine needed to be replaced, but they gave us the time and space to figure out what we wanted to do without putting any pressure on us. A special thanks to Ryan and the technicians at Archer's for taking care of my wife and helping her through the entire process. We really appreciated their honesty, communication, and professionalism during a difficult situation. Highly recommend them!

Called for an oil change and they were able to fit me in the same day. Best of all the price was…read morereasonable

Waited thirty minutes at parts desk, pressed service button twice, told two people I was not being…read morehelped, all a waste of time. Left and orders parts online. Very bad 1st and last experience with Sparks

Overpriced. Owner has no business being in the customer service industry. Even with an…read moreappointment, the wait was endless. Bought 4 tires from them and almost immediately, one kept losing air. Every time I brought the car in for them to check, they blew me off. Finally took it to Mavis and they fixed the problem immediately. I've owned Toyotas for 40 years, and I'll drive to NC to get my next one.

I want to send a shout out to Truetts for helping me out today! I accident hit a tree stake while…read moreparking and it pulled the front mud guard partially off the front of my Dodge Ram truck. I stopped to see if they could reattach it and they did at no charge. I really appreciate their help and their generosity!

jimmy trust the owner is a very incompetent appraiser and very rude. His customer service is…read morecompletely intolerable and believes he is above everyone. At any cost, I would avoid this !!