I selected this hotel because it was close to an event I was attending on the embankment of the Thames, and that is the best feature this hotel has. It is located within walking distance of at least 5 theaters and many shops, restaurants and pubs. The hotel itself is fairly old with very small rooms, but service is good and you have access to all the basic amenities. One extra benefit is the coffee house located on the lobby level: Sacred. They serve great coffees and snacks. read more

The location is the best part of the property. When we booked the hotel didn't tell us there was active construction taking place daily. We were very disappointed to be woken up promptly at 0800 every day! The temporary entrance required you to drag your bags up a half flight of stairs. Not very friendly. Big shout out to Aaron the bellman. He is awesome. read more

Strand Palace - The grand entrance - Hotels Near Me - London, XGL

Had a great time at the strand palace. Very friendly staff, our room was very clean and location was too perfect. We walked a lot of places since a lot was right there by the hotel. The subways aka the tubes are really close and easy to use if you don't feel like walking. It's an older hotel and they are making renovations but the noise was very minimal where we were on the second floor. I would stay there again, in a heartbeat. read more

Strand Palace - Hotels Near Me - London, XGL

Rooms are too small for international travelers. No place to store your bags. No countertop for your toiletries. Shower does not drain therefore overflowing onto the floor. Entrance has stairs with no one to assist you with bags. Only positive was the breakfast. I would never stay here again. read more

I recently stayed here on a brief visit to London and there's almost no story to tell, which will probably set the tone for this middle of the road 3 star review. It's interesting that the Strand Palace lobby is gives the indication that a stay here would be super-posh experience, considering that the room I spent a few nights in was perhaps only a little better than that of a Travelodge/Premier Inn style room. My room was modest in size, minimal in complimentaries and minus personality. I'm not overly bothered about pizazz but the room was fairly much the bare essentials. The other thing that I noticed was that one did not acquire free wi-fi for the duration of the visit, which is always a disappointment! I had assumed this would come as standard but sadly I stood corrected - only the best hotels allow their guests unlimited wifi. With that all said, there are certainly a few note-worthy plus points that I experienced during my visit. One of these was their fantastic doorman, Miguel, who was ever-so helpful in directing me to where I needed to go and really lovely to chat to, when waiting for cabs and such. He even hailed a few over for me, which was lovely. They also have a really pleasant barman too, who was easy to talk to, and made me feel a lot less like a complete lush when ordering a glass of wine to drink solo! To conclude: The room was comfortable and pretty basic. The staff were all really lovely. The bar and lobby are sparkly. And it's a fair enough place in a pinch - the prices are pretty cheap, and it's a good locale! read more

Oh my Gawd I can't believe I haven't praised this hotel sooner. What is wrong with me!?!? Are you going to London? Do you want a nice hotel that is clean, safe, relatively quite and that won't break the bank!? Then look no further. This hotel has it all - free Wi-Fi, great rooms, great restaurants, great service and best of all GREAT PRICE! I have booked again for a couple of nights coming up, and 2 nights will be .... $440 CDN ... cheaper than downtown Calgary during Stampede week at a 2 star hotel. The Savoy, directly across the street - well let's not even discuss their prices which in my opinion are out to lunch. Yes it is nice to have a view that is not of the HVAC system, but how long are you in your room looking out the window. You want a view of London go to the Shard or the Eye - more fun and cheaper! I messaged ahead for this next trip as my flight from Canada lands and will have me at the hotel (thank you Heathrow Express) by 10.30am. They are happy to do what they can to have a room available for me. If not, as happened my last trip, I can store my luggage at their on site and manned left luggage facility. My luggage was safe and secure, just like me at night in my room. The staff replied to my email almost instantly - it was amazing service. The doormen as well - always opening the door for you and assisting you with your luggage when you are getting in and out of a taxi, as well as hailing one for you. The breakfast - well if you leave the breakfast hungry you have no one to blame but yourself. There are cereals, yoghurts, fruit, breads, pastries, juices, toast, fried bread, eggs, bacon, sausage and so on. You leave hungry - well blame yourself. The room service - friendly and fast. Like all hotels, a bit pricey but really tasty. Location - it is within spitting distance of the famed Covent Garden. Literally, you go out the door turn left, go to the first intersection, turn left and follow the road (half a block) and there you are. If you cross the street - Savoy Theatre; go down the street to the right the Adelphi Theatre and a few others. Walk about 10 mins down the Strand Trafalgar Square, National Gallery, more theatres. Leicester Square same thing, You can walk to Oxford Street and Reagent Street and Chinatown and more theatres. Down the Strand you have Tesco, Sainsbury, McDonald's, Starbucks, Pret, Costa (best coffee in the world) and many others. Covent Garden - choices galore. Price - like I said $220 a night CDN in May for a single room. I went with the cozy room because I am only there to sleep. It is cheap as chips given the location. As a single woman travelling I feel safe in this area at night as well as in this hotel. To sum the Strand Palace up in a single word - PERFECTION. I have stayed in other hotels across North America and Europe and for this kind of location and service, it just cannot be topped. read more

This is the hotel where our tour company picked us up; you are asked to wait in the lobby area (there are sofa chairs!) near the concierge desk and the tour lead will announce their arrival. You get on the bus and off you go to the bus terminal meeting area. You don't even have to stay at this hotel; you can just walk from any nearby hotels to meet up here. read more

Seems like a pretty good London hotel. Stayed here for 4 nights and it is really central, covent garden is 5minute walk, charing cross tube is 5mins walk, lots of theatres near by. There is a 24hr Co-op 5mins away as well. The rooms are nice, clean and comfortable. The staff are very friendly and always say hello when walking past. Warm shower with good water pressure. read more

My beloved surprised me with a trip to London for my 30th birthday - kept it quiet until we were supposed to leave, the sneaky devil - and this was the hotel he booked for us. When you arrive, you can't help but spy the doorman in the especially spiffing top hat! I did so hope to commandeer it for an evening, but alas my fingers were just not nimble enough. :P The lobby and the bar have beautiful art deco interiors, possibly maintained from that era or refurbished to imitate it. Either way, it was major eye candy! Our room was all the way at the top. The hallways up there look a bit dated, but everything is functional. The room was lovely and had a super comfy bed, superb bathing and showering facilities, and all the amenities (shower gel, etc) were fair trade! As it turns out, the hotel maintains a green policy where possible, which I found refreshing. My inner hippie was pleased. Our room also had black-out shutters. Dangerous business, as it seemed pitch black at 9am in the middle of summer. Fantastic for midday napping, though. I feel almost tempted to install some at home. Breakfast was also fantastic. It was all done buffet style one of the hotel's two restaurant areas, where you could have full english, continental, or (in my case) a mixture of both. It was one of those cases where eyes were too big for my stomach. Needless to say, we started our days well-fueled up. I'd never stayed in this part of London before, and was very pleasantly surprised. Can you say 'location, location, location'? This hotel is right in the middle of theatreland, and a mere stone's throw from Leicester Square and Covent Garden. The tube is but a couple minutes' walk down the street, and there are amenities all around (late night sainsburys across the way for your snacking needs). Should you be inclined, the top of the Mall is nearby, just off Trafalgar Square, and a 15 minute walk should take you all the way to Buckingham Palace. It's a fantastic walk on a nice day. The staff were pleasant, courteous, and very hospitable. My only quibble was that the check-in / check-out process could be streamlined somewhat, as there always seemed to be a queue and only half the desks were occupied, but that is my only fault. Definitely a good choice, especially if you're here for a theatre trip or sight-seeing stay. read more

This is my hotel of choice whenever I visit London. My recent stays at the hotel where both excellent. The single room without a view was small but comfortable and clean. The buffet breakfast was one of the best I've experienced at a hotel. I'm a vegetarian, and there were many choices for me. The location cannot be beat. The service at the Strand Palace goes beyond what one would expect at a hotel. A screw, in my carry on bag's handle, had fallen out while traveling to London. I asked at the concierge's desk where I could get the bag fixed. I was told that someone at the hotel would fix the bag. I brought it to the desk the next morning, and it was fixed in about an hour. I had written a comment, about something that happened at the Strand Carvery. I was immediately contacted by Adnan, the duty manager, to discuss my comment. He listened to me and assured me that my comment would be addressed. When he heard that I was a repeat guest and that I would be returning in a few weeks, he offered to upgrade my room for my next stay. I was happily upgraded to a king executive room which was spacious, clean, and extremely comfortable. With the upgrade came access to the executive breakfast dining room which had an even larger selection than the regular breakfast dining room. The people, who work at the Strand Palace, are friendly, attentive, and concerned about the comfort of their guests. I will happily stay there the next time I visit London. Thank you to everyone at the hotel who where so friendly and helpful. read more

LOCATION LOCATION LOCATION Very easy to navigate from this home base only a few blocks from Charing Cross station, Trafalgar Square and the National Gallery. We opted for single rooms which although quite compact, almost dormitory, the amenities and decor were modern and very clean. I would definitely return when revisiting London, and will try a larger suite. *Tip: we booked our room through Agoda.com and saved quite a lot of money. In fact, when the hotels website showed no vacancy, we were still able to book online on Agoda. read more

No free wi-fi...eh lame Pay extra for TV!? The room for one person is smaller than my closet! WTH! USD the cost was nearly $370 for two days. Not a terrible price but the hotel gives the assumption that it is more luxury than it really is. I probably could have been better off staying at the Best Western! At least that place serves something for free. Sheesh. As if London isn't expensive enough this place charges you for EVERYTHING! Hope they didn't charge me to flush! Also, after my 2 night stay I did not receive probably more than about 8 hours of sleep in total...if that. You can hear EVERYTHING and EVERYONE. There is zero sound proofing in this hotel. The bed for a single room is situated against the wall that faces against the hallway. Therefore, you can hear everything that's going on in the hallway. Also, you can hear your neighbors TV as it will sit against the same wall of your headboard. My lovely neighbor would keep their TV on all night long and it literally sounded like people were talking LOUDLY inside my own room. Even ear plugs did not help. So terrible. PS - if you must stay here opt for the larger room. A single sized bed!? Give me a break my dorm room in college was twice as big. Lesson learned! read more

5 stars for location - Very central location for touristy things (walking or tube). Fun area for nightlife but still seemed safe for two women. 3 stars for room - The room was on the smaller side, but since we were out doing stuff most of the day, we only used the room to sleep. It was in the 90s when I was there, and the windows in our room only lifted up about 3 inches. There was no air conditioner, and the table fan could only do so much. I understand having the windows up higher is a safety hazard, but at least put up some screens in or something. The heat was almost unbearable at night! 0 star for hotel not having free Wi-Fi. In this day of modern technology, how is it that the Strand charges for Wi-Fi?! Unbelievable! Plus, Wi-Fi in the lobby is only free for 30 minutes per room for the entire stay. We were there for 5 days! This became uber annoying! Overall, a good place to stay, but I think it is overpriced for what it offers. read more

A decent hotel at an excellent location. We've stayed here in the last few years when watching the NFL games at Wembley. Decent rooms, decent staff, decent breakfast (can be skipped for far better options near by), decent bar. read more

I stayed last weekend for three nights courtesy of my hotels.com loyalty rewards. In my view, the reviews (at least on the other sites) seem to be overly generous, showing spacious rooms and palatial premises. It's not. It's a typically cramped, stuffy and musty English hotel that caters to theatre package tourists. The hallways reminded me of those in the Shining. My room was shockingly small, with a freezing cold washroom (albeit with the strongest and most comfortable water pressure I've experienced in a shower in a long time). Pray that you're not going to be on any floor higher than the third, because the elevators often don't work or were too full. The breakfast, available for an extra $15 or so, is definitely worth it - good selection of food. The hotel is very central, too. Staff was nice. Major caveat: avoid its lounge like the plague....its drinks are jaw-droppingly expensive (around $22 per highball or martini) considering the dreary decor you're immersed in. read more

what a Penny Pinching broom closet ! The rooms have been divided into smaller rooms to make more profit a decade ago. You can't use the TV, the Phone or anything in the room unless you pay extra. I brought down a pair of glasses to the lobby that someone had lost and they wanted to CHARGE ME for holding them in lost and found. LOL the elevators didn't work and the carpets off the stairs had seen better days. we got evil stares from the unfriendly staff the whole week. it was my birthday and they wouldn't put any calls up to my room. What a bunch of neurotic chiselers. We had a lovely week in London but there was a grey cloud every time we returned back to the Strand to be squeezed into our microscopic rooms. read more

I'm really surprised this place is getting such bad feedback. I stayed here about 4 years ago with my mum. She got some deal and we got a swanky room at a good price. I loved it. It was clean, great location, GREAT breakfast and the concierge couldn't help more. I think maybe people don't change normal hotel expectation when they visit London. Rooms will always be more expensive, smaller and charge more for extras. Still, that was 4 years ago. read more

I stayed here in July 2009. I go to London every year, and have stayed in many hotels there. I picked this one because, since I brought my wife along with me on my business trip, I wanted to make sure we were in a centrally located spot near the touristy spots. She gets easily lost, so I really wanted to be central. This place was great. Not only is it very central to key attractions (Westminster, Parliament, Trafalgar Sq., Covent Garden, Leichester Sq., South Bank, etc.), but the hotel itself was very nice. Very cute lobby area, plus a decent bar and a few restaurants. The best part was the generous breakfast buffet that comes with the room. It was ulta convenient, filling, and had pretty decent food. This was a great perk. The actual room was small, but that's par for the course in London. Plus, I picked the cheapest room, so maybe they have larger ones. The room was clean, had good furniture, good bathroom, etc. This is now MY place in London. read more

Convenient location, but noisy and lacking in character with poor service. Arriving after a late dinner, staff were very unfriendly at check-in. The hotel has mis-booked my room for the next night, although my printed confirmation was correct. As the hotel was sold out, it took a great length of time to resolve without any apology. The lobby is very plain and dated. Hotel room was an average size for London, with simple furnishings. With so many other better options, I would not return to this hotel. read more

This hotel needs help. There is no sound barrier and you can hear everything. I mean, everything. We complained about the noise and they said couldn't understand what the problem was. Offered to move us and said room might be smaller. I laughed and said "try me" because our first room was so small it really would've been laughable. Anyway, it was a little bigger but sound wasn't any better. Great location. Terrible everything else. Staff not kind. Don't pick this hotel. (Actually, butter cookies in the room were good) read more

On the note of construction, I came back to my hotel room during the day during my stay. To my surprise, a huge bucket was placed in my bathroom to catch the water leak that had burst from the pipe above and was now in a constant drip into my bathroom. No phone call, email, or note sent to me saying that this was the case and that potentially I'd like to retrieve my things. They moved my room one floor down and told me any more compensation then "moving my room" would be an additional fee. Ignoring the risk to my possessions, the hassle of moving my things, the LUCK that I even came back to retrieve them. read more

My favourite London hotel! Excellent location near Covent Garden, Trafalgar Square and lots of theaters and restaurants. Good clean rooms, not very large, so what? You're in London, right, you don't want to hang around in your hotel room all day. Rooms are not as small as some reviewers here say, at least, I never had one and I stayed here half a dozen times so far, and will certainly come again. Good bathroom, good bed. Very friendly and professional staff. Ask them anything you need to know about trains, tube, bus, theaters, things to do and see. Sure, it's not cheap, but this is central London, and the Strand Palace is the only hotel in this area that is both good, and reasonably priced. Cheaper hotels around here are simply awful! Better pick this one. Check for special offers where you can get free wifi or free travel cards. read more

PRO: Great location CONS: No AC, thin walls, miserable employees I booked here based off some extraordinarily high ratings. I'd wish someone had been a bit more honest. As soon as you struggle up the steps with luggage I'd already hauled up several Underground stairs as well, the lobby assaulted me with the scent of 1987 men's cologne, triggering a migraine. You can sense a kind of malaise and hopelessness that hangs over most employees here. Practically none smile (with the exception of the concierge desk, which I found tremendously helpful). Sweaty and exhausted, I looked forward to my room. A "Club King." This was supposedly an upgrade from the regular king room. However, this room proved to be tiny, tiny, barely fitting the bed and a desk. And forget about being cool. The property had no air conditioning. None. Being that I was placed on the seventh floor and heat rises, the late August warmth simply turned my room into a sauna with an oscillating fan, supplied in the wardrobe. The room's paper-thin walls made matters worse whenever I turned on the television, which was mounted on the wall. That meant the sound reverberated and disturbed the guests next door, resulting in an evening of banging on the wall and visits from hotel security asking to turn down an already low-volume television which had to be turned up a little to get over the sound of the damn fan needed to cool the place off just a touch. Breakfast was run by a maitre d' who seemed more like a dictator, running the poor employees around on the verge of tears. I actually stopped one server after one of his rather abusive scoldings and told her it would be all right. If not for its location -- between Covent Gardens and Trafalgar Square near the West End theaters -- this hotel should be out of business. With sound-proofing, individual room heating & cooling and a few touch-ups, this could be a lovely boutique hotel. For now, it's a lousy hotel in a great location. read more

I went there for my annual Xmas dinner but each year instead of the stipulated Xmas menu of British carvery food you get a' watered down version ' of a luke warm sunday roast. For £35 per head, we got mini cold roast potatoes, the vegetables were cold and slimey, the meats, Turkey, Beef and Ham were ok but not fantastic ,there was a strange soya sauce taste to everything, very peculiar. The mulled wine panacota tasted like 'sweet liver'. All in all not good. So we headed to the bar and ordered food from there which was lovely, good tasting burger and club sandwiches, fresh ingredients, salad, fries, all the condements you wanted and it was actually hot not cold. I personally feel that as time goes by the traditional is becoming less fashionable and standards in the service industry are slipping but wanting more of our money. read more

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Great convenient location amidst restaurants, theaters, and shopping just a few min away; also just a few blocks from trendier spots in Soho. However the rooms were small and fairly old considering the rates. Probably would look into better deals. read more

Had 18 hours in London, came here. Still a gracious welcome, aquariums in the Lobby and bowls of apples at Reception. Marlene was such a pleasure to work with, welcoming, warm and very professional. Such a great start. Executive room this time, perfect right down to the Krup capsule coffee machine, what a treat. Nice bathroom, great bed. Perfect stay. read more

I knew I wanted to stay in the Trafalger Square area for part of my stay in London. That's how I came to book four nights at the Strand Palace Hotel. Yes, it's massively big and yes, it's located in a crowded, busy area, but don't let that scare you away. Choosing the Strand Palace Hotel was a great choice. The hotel prides itself on customer service. It's one thing to say so, but another thing to execute it. The Strand Palace is true to their word, providing excellent customer service, and it started almost immediately. At check-in I was asked if I'd like a street view or not. I preferred something quieter on a higher floor. My seventh floor room toward the back was perfect. I was surprised at how quiet it was. The only noise I heard, ever, were a few doors closing. When I arrived, my room was blazing hot. I wasn't certain how the encased radiator heat worked so picked up the phone to call the front desk. Oops, no dial town. As I made my way to the elevator, I came across Carmen, a housekeeping supervisor, and explained the situation. She immediately took me back to my room, explained the controls and called in my phone issue. It was fixed by the time I returned. Another day, I was carrying a laundry bag to drop off at the concierge desk. A porter saw me before I even made it to the elevator, gave me my paperwork and took care of it. One evening I spied a TripAdvisor commendation hanging with other laudatory certificates in a nook off the lobby. I walked over to take a look and found someone working on their laptop. It was Manish Raware, Guest Relations Manager, and after introducing himself we had a nice chat about my stay. He even gave me his business card and told me to call him direct if I returned for another stay. Perhaps the best service came from the concierge desk. The gentlemen I dealt with, including Raymond, were awesome. I wanted a last minute theatre ticket and they called three different places to find one that satisfied my requirements. They also gave directions and maps to anywhere I wanted to go and let me know about tickets to attractions they could sell for less than the price at the venue. I saved a couple of pounds each on tickets for the Tower of London and my Heathrow Express return, and I didn't have to wait in line at the Tower. They even had a luggage scale I used before leaving for the airport. I could rest easy knowing I squeaked under the 50 pound weight limit by just a pound. From the welcoming doormen, to the bellmen, to the front desk staff, housekeeping, maintenance, the concierge, even management, literally from top to bottom, everyone is accommodating and focused on providing guests with a stellar experience. They get it right. The room itself was fine for me, a single traveler. Like most rooms in London it's on the smaller side but proved more than adequate. The only trouble I had was finding a place for my large suitcase. There was no luggage rack and really no space to put one in the room. I settled for putting my suitcase on the floor at the foot of the bed. The bed was comfortable as were the four pillows and there was a built-in reading light on each side, a nice touch. Another thing I liked were the interior window shutters that blocked all light when they were closed. There is also a safe in the closet, but it's on an upper shelf and difficult to see inside. Be ready to stand on a chair if you're not tall enough. I was pleasantly surprised at the size of the bathroom, including a large shower. It didn't feel cramped and was bigger than ones at similar hotels in large cities. There's also plentiful space to hold toiletries on a ledge above the sink. A traditional English breakfast is available and if you purchase ahead of time it's almost GBP9 cheaper than if you wait until arriving in the dining room. I bought breakfast my first morning. And while there were lots of choices on the buffet, it really didn't stand out to me. That's not surprising given the mass quantities of food they prepare. With so many guests, there's a constant stream of customers being shuttled to tables. As soon as one table was vacant, waitresses swooped in to clear it and set it for the next guest, who arrived almost immediately. With the crowd and the noise it felt like I was eating in a high school cafeteria. A reasonably priced breakfast is available at any number of places close by, but you lose the convenience of eating in the hotel. Another great plus is the hotel's location, close to Trafalgar Square, the theatre district and so many other attractions. You really can't find a more convenient hotel in London. Great service from top to bottom and a great location are reason enough to book the Strand Palace Hotel. You will not be disappointed. read more

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This hotel is pretty central to get to the rest of london, the standard rooms are pretty basic with a bed which isnt to comfterable and your standard tv channels. It does say satellite tv when you book but I wouldn call a couple of extra channels satellite you get more on freeview. It is clean and you get a bath and a shower in the bathroom. The place though is noisy I would only go here is you could sleep through anything They do have a cavery on but there are pubs nearby that do just as nice food for cheaper The bar is pretty pricey This place is your standard overpriced basic hotel for central london. Much better places around. read more

Amazing Location, a block from Covent Garden! Rooms are small but if you are in London to explore this wonderful city then you will spend less that 6 hours in the room.... 3 blocks from the Covent Garden Tube station and from Charing Cross tube station... 3 wonderful blocks indeed ;) Location Location Location read more

Love this hotel dead central for all things from shops to nice walks, Covent Garden just around the corner and the Lyceum theatre is very close by if you want to see the lion king read more

Strand Palace - Hotels Near Me - London, XGL

Amazing location centralized in the downtown London area. We were able to see the London eye and Big Ben within about 15 minutes. Had to wait for the room to get ready but it was really nice. Big room that was nice and clean. No AC lol so just crack the window. Overall great experience! Booked on hotels tonight. read more

Terrible experience from arrival to departure. The staff is irritated you are here and is very transactional. There is no desire to provide an experience. Everything is about getting your money. They have a busy flow of customers who set this low bar. I will not come back. The rooms are awful. There is a nasty chemical odor throughout the property. The attitude is miserable. And the opportunity is to find a hotel that values customers, the earth (healthy cleaning products) and cares about your experience. Stay tuned! read more

This is a great hotel very close to the Big Ben! The staff here is very friendly. Even though we had to check out, they have luggage check to hold your bags while you go out and explore London. We definitely took advantage of this perk. I would def recommend! read more

Definitely expected more for the price I paid per night. When I checked in, I was told I was upgraded to a king sized bed, which was really nice. I get to the room, and it smells like a gym room. Thankfully the window opened, so I was able to air the place out. The bathroom looks very standard. I experienced nicer at the Premier Inn. There was also hair in the sink (wish I had taken a pic of that). The "king sized bed" is actually two twins pushed together. Breakfast at the hotel is exorbitantly priced. The one good thing is the location. Very close to many theaters and the underground. read more

This place only has 1 thing going for it and that's the location. As far as being a 4-5 star hotel, it is not. Don't be fooled by wow, there's a door man because that's where it stops. The list of amenities is short. Bath towels half the size as most. The grab bar in the shower is extremely loose. Worst of all there's no air conditioning!!!! Really, even though it's only 60 dg outside, it's miserable in the room. Our staff encounters were far from helpful and friendly, snooty would best describe them. Yesterday a fire alarm went off about 6pm and the entire building was evacuated. This morning any 8:00 am we get to listen to a jackhammer running somewhere in the building. Room service forgot the water we ordered. Overall $400 a night is a rip off. read more

Great hotel Offers 3 star and overdelivers A good find read more

Stay somewhere else, anywhere else, this place is not worth the price. Our standard room which was pricey, had NO AC. Of course when they advertise that their rooms have air conditioning they conveniently leave out the fact that it is only some rooms with that honor. The standard room is a dump. We had to sleep with the window open and since we were on the first floor and our room backed up to a driveway I was concerned all night about someone coming through the window. Our room had two towels and no washcloths. You'd be better off at a chain hotel. I suspected our cabbie took the long way around from Paddington to the hotel so I asked the clerk how much a cab ride should be from Paddington. He had no clue. He didn't seem to have any clue about anything. How do you have people working at a hotel but they know nothing? Is there any reason whatsoever to stay here? NO! read more

Old-style hotel very centrally located near Convent Garden and the theatres. The interior is a maze with several elevators, stairs and hallways, so that one really needs the floor map to find the own room. The room was perfectly ok in size, interior design and facilities and came with a nice bathroom with bathtub, shower and window (Executive - Single Room). Only breakfast (English Breakfast) was organised a bit in a canteen-like style, which gave the impression that the place is very big and not one of the first-class hotels. The same applies to the staff at the reception, which conveyed the feeling of dealing with one of many customers on a long day. However, for a stay in central London, if you are mainly looking for a centrally located and well-priced accommodation, I would certainly go again for a stay at the Strand Palace Hotel. read more

I stayed at this hotel on NYE 2013-14 and I was very impressed. The location is amazing and the price is very very good. The hotel is very clean and modern. Rooms are comfortable and a very good size also. I would definitely stay there again should my travels take me to London again! read more

Great location, but the regular rooms are crowded and badly designed. Trying to get breakfast in the dining room was a complete madhouse. We almost left because we couldn't get anyone to take our order. Probably will look elsewhere next time for a smaller hotel read more