Great price and great location. We have walked everywhere from here. Everything is very plain, but you can't beat it for value.

Stayed here on my last London gap-weekend after a business trip. Really can't complain about the amenities, location and price. You are as centrally located to all the touristy stuff as it gets and the prices are dirt cheap (for London!) My only caveat is if you get a club single room, the room IS quite tiny and the walls are very thin. Hopefully you're a heavy sleeper, otherwise you better pray your hotel neighbors are quiet and don't slam doors! A note to business travelers: don't even bother with internet access here, it's very expensive and dial-up-modem slow. If you are traveling alone and can swing it, definitely go for the Club single room and not the standard single -- club singles have been renovated and have new bathroom fixtures. You are a 5 minute walk -- max -- from Charing Cross station. So convenient! read more

The location is awesome and the service is good. Good luck with the noise though. The building is old so you basically hear everything from the room next door. Had trouble sleeping in this hotel and hearing people having sex at night is not pleasant especially when you have a kid. I will pursue other hotel next time. read more

Booked through a third party website and didn't realize there is no A/C or bathtubs... The room is about the size of a midsize sedan and bathroom the size of a phone booth. After staying for a few minutes and realizing how uncomfortable the beds were and how hot it was in the room I knew I couldn't stay. When I tried to cancel they wanted to charge me a nights fee plus penalties even though the third party site and the hotel never specified that they don't have A/C. The ONLY reason I give this place 2 stars instead of 1 is because it's in a fabulous location... Also, the staff was rude and flippant and didn't even try to help me. Never ever EVER stay at this hotel.. read more

The rooms are awfully small, almost closet sized, then the staff told me I couldn't be in the lobby with an "outside beverage" of Starbucks. I've never heard of a hotel that doesn't allow its guests to drink a latte. Really disappointing hotel and service. read more

Very Central, Very comfortable. Nothing really bad to say about the place. It's business class so you know it's not too high on luxury, but for where it is, It's ideal. read more

they charged me for an extra night after i checked out and the irresponsible/unprofessional front desk is unable to assist. i have been chasing down the $$$ that i'm owed and it's impossible... ugh! this is not ok. read more

This was my second stay at the Strand Palace. I was very disappointed at the bellman! After completing a 3 day stay of 2 rooms each night, as we waited for our cab we were asked to leave the hotel lobby because we were drinking Starbucks coffee from the shop next door. Extremely disappointed in the lack of hospitality professionalism and common courtesy. Rude and unprofessional behavior was viewed by my family and other guests as inappropriate and not warranted. Would not recommend this hotel to anyone. read more

Large hotels in London can be a bit " hit and miss" with room space at a premium you can sometimes pay top dollars for a shoebox ! We booked for an overnight stay on business and my colleague had the single room ...akin to a dormitory with a corridor space bathroom ...For an extra £14 l was booked into a twin which was three times the size .Reading previous reviews l guess you decide if you want more space or just a bed to lie in , also my room was directly onto The Strand so noisy most of the night, even with windows that dont open. As it name states the hotel is on The Strand which is a perfect location for Covent Garden ,Theatres ..and within walking distance of some of the most amazing architecture through Lincolns Inn and Fleet St . Rooms were clean with crisp bedlinen, complimentary water and a Tea Tray with Scottish Border Biscuits .Free wifi and a great buffet breakfast with a wide choice of Full English or Cold meats and cheeses .. I would choose to stay here again ..on a final note l had to chuckle at the cashpoint machine in the hotel.When asked how much to withdraw l was given an option of £1,000, £700 , £600 ...down to £ 300 ! My local cash point offers a fiver. ..gotta love London read more

Strand Palace - Twin room - Hotels Near Me - London, XGL

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This is a good hotel in the heart of London. My room was not air-conditioned, so I would not stay there again in the summer. The maid opened the door even though it said Do Not Disturb. Otherwise, it was a good hotel. My room was quiet (although rooms by the street might be noisy) and the water was hot and the TV worked. The room was small. The breakfast was excellent, and the concierges were helpful. The bar was grossly overpriced. I would stay there again but probably not in the summer. Retired male here read more

The huge cost is not worth the reward. Spent 3 nights here. Small rooms with thin walls, you can hear your neighbor pooping. Nice. Terrible wifi. Staff are indifferent to helping you. Asked for an iron & board four times in 2 days, never got one. Breakfast was decent. Fitness room was packed and small. Won't be back. read more

Beautiful small clean rooms with windows that open! Very helpful staff. Definitely feels like you're in a London, not American, hotel. My only complaint is the very crowded, central, location, but for many that would be a plus : ) read more

STOLEN ITEMS/REFUSED TO MAKE COMPENSATION DON'T STAY HERE!! Recently my daughter traveled to London for her Senior Class Trip. Their first stop was the Strand. The students left in the morning to tour and when they returned a laundry bag containing new items that were purchased for the trip to London was gone. My daughter reported the missing items immediately and when they returned I followed up to see what to expect from the Strand. They REFUSED TO MAKE COMPENSATION FOR THE MISSING/STOLEN ITMES and this was the response I received... Thank you for your patience while we were proceeding with an investigation. We have investigated this matter thoroughly. Laundry company was contacted with regards to described laundry bag, however no records were find of it. Maid who was cleaning your room was spoken to, and we were informed that no laundry bag was seen in the room. Please note that when we take a laundry, both hotel and laundry company has got records of it, alternatively it is returned to a guest immediately. We certainly understand the upset, however in no way recognize any liability from the hotel; hence any ways of monetary compensation is politely declined. read more

This hotel was a major disappointment. The location is outstanding in Covent Garden. We booked an upgraded room--which was tiny with two double (ie twin) rock hard beds. The bathroom has a prefab shower. The hotel is way overpriced for the quality of rooms and service. The wifi was intermittent and the night manager suggested I come to the lobby at 11 PM if I needed wifi service. I can not recommend this hotel regardless of location--stay elsewhere! read more

Location was great ,the staff was super and the price was reasonable, especially for London. No wifi and hotel computers were down the entire weekend. There was no ventilation or fans provided for the room and no air conditioning. Very stuffy. My mother also woke up to rash on her leg which we were very concerned might be bed bugs. read more

I booked the hotel via Bookings.com last minute, to attend a funeral. However, upon arrival, I was informed that I had no reservation and that the booking was for the following month. The hotel said they could not do anything about the booking and I had to contact bookings.com by myself. The hotel offered no assistance - not even the use of a phone. I left the reception and sat in their lobby wondering what I could do. I then checked the bookings.com app on my mobile and found that the booking was non-refundable and no changes could be made. At this point I was in a panic as I had nowhere to stay that night, so I quickly booked again in the same hotel. After this I contacted the hotel who stated that I could not cancel the booking for next month and there was nothing they could do. Bookings.com even asked the hotel if they could refund the second booking in place of the first booking, but they were adamant that it was non-refundable. I even offered to pay any difference and they could just refund partially as I know in advance I will not be using the mistaken booking. But this is not possible. Now I have a room booked and paid for next month even though I know I am going to be a no-show. read more

This hotel was a pretty sub par hotel experience. Don't stay here unless it is all you can get. The bed was comfy and the shower was fine, but it was small and not a room worth the price. The concierge is in on some scam with a cab company too, so don't let them call you a cab. They messed up our reservation, effectively canceling it before we arrived. And everything needs an update. And the glass doors are hard to open too. read more

Very disappointed. $400 a night for a tiny room no bigger than a closet with incredibly rude, unhelpful staff.

Great hotel for exploring London. Perfect area to use as a base to see all the tourist sites. The rooms are a little small but very clean and the hotel staff are wonderful. The hotel lounge bar and restaurant are good. read more

Stayed on first floor where the window looks into a construction zone with no day light. Throughout the day, you can smell the lovely chemical construction smells. (Is it even legal to rent out these rooms, who knows?) Rooms are small and old. Water was continuously running from the toilet making beautiful soundscapes throughout the night, if you are into that. Carpets are dirty. Hot water in the shower does not have a constant temperature. Overall 1 star experience. read more

Great hotel with lots of food choices (never dined there myself) and a great little bar. Rooms are standard but clean and nice. Great hotel for London. read more

I booked a stay at this hotel for my honeymoon. Because of the current Covid-19 pandemic, I had to cancel my wedding, and subsequently my trip to Europe. I contacted the Strand Palace hotel in hopes of some leniency in the cancellation policy as...you know....there's a global pandemic happening right now. The Strand Palace is unwilling to refund any money citing the fact that there are no travel restrictions for my dates in June. The email I received from Miguel states the following; "We do understand that you have had to make changes to your plans, however, there are currently no travel restrictions in place for your stay dates. In such case, force majeure is not a valid reason for the cancellation of your booking and the cancellation fee will apply". The cancellation fee is the entire cost of the stay, meaning they will just keep the money for the room that was already paid. The unwillingness of the Strand Palace Hotel to take a step back and realize that we are in unprecedented times and act with the slightest bit of compassion is baffling. read more

The hotel lobby and service was great along with the location. Long story short, the room of course is so small my husband and I felt like we did shrooms with Alice and were in Wonderland. There is no ac in most rooms. Heard they are working on this, but come on... it's 2018.. why is AC this new revelation? read more

I went to the carvery here for a Christmas lunch in Dec 2010 with 2 girlfriends. The Christmas decorations were lovely and the staff were very polite. the food was good although I think I had too much! We usually go somewhere else for Christmas but this was so enjoyable that we think we will make it our new Christmas tradition. I have been here previously and eaten in the Johnstons Brasserie and that was equally as good, as was the Christmas dinner in the evening. The staff have always been very polite and eager to make sure your stay is enjoyable. It is in an excellent location - 5 minutes walk along the Strand from Charing Cross station and Traflagar Sq. Waterloo is not too far either - probably a good 20 mins walk or you can get a cab or bus and it would take maybe 5- 10 minutes. If you get a bus, there is a bus stop just outside that goes toward the city, or if you coming from waterloo, ask to get off at the Savoy Hotel as it is opp the Strand Palace hotel. Also, if you want to go shopping in Oxord St or Regent St, the bus will take you there from the Savoy Hotel side. You could walk it though via Piccadilly Circus in about 30 mins. Don't bother with the tube as you will spend more time getting and out of the station than anything! The bus is a much better option as you can jump off when you want. read more

Paid for a room on Saturday night to guarantee the room for early check in Sunday morning. When I arrived the room was not available and they did not refund me. Also the guest relations person, Julia, did not seem to care. She said she would check something and then vanished. Do not recommend this hotel. Makes me wonder if all Forte Group hotels treat people this way. read more

Extraordinarily disappointed, sitting in one of their rooms right now, no ac in this room, it was a 90 degree day today, and it's still hot as hell in here at 1am. the room is near the ground floor with scaffolding right outside that anyone could climb up and the windows open all the way so I don't feel comfortable leaving them unlocked, I've got two fans in this room that they gave me, and the whole room only has three outlets and one doesn't work. So I had to call them up and get an extension cord to give me one extra outlet so I can plug my phone in. That's just great. The "king" bed is two double beds shoved together with a sheet over them. So there is a nice solid crease in the middle of the bed that should help make this hot ass miserable night more miserable. No good cable channels, the best channel was abc reality playing judge Judy. God help me. I'm paying $335 US dollar for this. I'm outraged. Update your crappy hotel, ac isn't a luxury these days it's not the 1950s. read more

It was my first time in London. The places is central of everything . So convenient when it's your first time in London. You don't have to drive or go far to get anywhere. 5 minutes from convent garden where everyone can shop and eat. 5 mins from the jubilee market where everyone re-sell or makes things. 10 mins from Chinatown . 15 minutes from soho. Location is great. Next is the room, I have the lowest of them all. It's a twin bed. Very small. If you choose this one then you need to only have one luggage , maybe a carry on. You will not have room. When I was staying, London weather drop so it was chilly. The room was freezing. I had to wear clothes and layer myself to sleep. Found out the next morning that the heater was broken it many of the rooms. That is why I'm giving them a 4 star. They can at least tell us but they didn't. I had to find out when I was leaving the next day. Price I think is a bit higher than what is expected. read more

Very disappointed. I've done a great deal of traveling so I am aware rooms throughout Europe, many parts of the world really, are much smaller than those in the US, which is fine, however checking in The Strand Palace Hotel I was shocked. The room had a twin bed, no AC (the website advertised AC) and the room was smaller than my daughters college dorm room. There was barely room for one person. Upon learning that half of the rooms had already been renovated and had AC, I asked if I could upgrade. They agreed but said I'd have to wait two days. I patiently waited and was eventually moved. The new room had a double bed and, though still quite small, livable for the next 8 days. The next morning, I woke to the sound of construction, right above my head. It was loud and shook the walls. I left the room, went about my day and came back, still jet lagged, to take a nap. Shortly after I dozed, the construction started back up. Right above my head! I picked up the phone to discuss my options with the manager, the phone in my room did not work. Went down to speak with someone and was told I was not hearing construction because the construction on the floor above me had been completed. Ummm, yes I know the sound of construction, especially over my head. I finally saw a manager and she assured me they were doing construction above me and it would continue for the rest of my stay. The website said newly renovated rooms and advertised AC. But when I arrived I found that to not be true. Most of the hotel is dated with no AC and tiny rooms. It's a great location and has great potential, but don't book solely off the website info. You'll be disappointed if you do. read more

No central AC in a 4 star hotel. Extremely run down too. Only thing keeping up the rating is the friendly staff and great location.

Tiny, but quaint. Beds are small, as are the rooms (door hit the nightstand when I opened it into the room). But it's clean and well situated to Covent Garden. Free Wi-Fi was a nice touch. Would definitely stay here again. read more

Definitely not going to recommend to my friends. I got stuck in the elevator for at least 3 mins. The elevator automatically went down from ground floor to basement like I fell down. I called emergency twice and nobody answered. Out of fear and frustration, I forcefully opened the door and was able to get out. read more

A friendly doorman welcomes you into the 70s era lobby decor. Rooms are clean. We were fortunate to have an executive room which is more of a "normal" size room. Others in our group had rooms with little space off the bed, surprising for a palace! Limited electronic charging points could be solved with a power adapter similar to one in another local London hotel. So a need to modernize a bit would rate a higher star rating, Great Location allows for 3 stars read more

I've had 2 separate stays at the Strand Palace, always my home away from home in London for over 20 years. I booked both stays directly with the hotel, reserving one of the 'executive singles' for both stays. They were also fully prepaid. My first check-in seemed fine, but the room I was assigned was not signed as an executive room, and it was smaller than my last stay a year ago. I questioned the clerk who had checked me in, but his solicitous assurance that he had, indeed, given me an executive room. Size was lacking, amenities now the upgraded toiletries etc. I enjoyed last year. There was no attempt to rectify the situation. I left the hotel after 4 nights for an excursion. Upon returning to the hotel for another 2 nights, I WAS given an executive single, more space, a larger more-recently redecorated bath. I must acknowledge that housekeeping service was wonderful; bellman service was great as well, and they were able to accommodate checking a suitcase in between my stays. Overall the service has consistently improved at this hotel. But I feel prepaying for a stay should result in my getting the type of room I paid for, not something with a lesser tariff. Again, the man at Reception seemed unwilling to listen to my issue. I've heartily recommended this hotel to other family and business associates. I will continue, but with the added proviso they need to be sure they get what they actually paid for, unlike my experience. read more

For our first trip to London, we decided to book this hotel. Location-wise it did not disappoint. Within walking distance are Piccadilly Circus, Leicester Square, the theater district, a host of other landmark places, and 3 tube stations nearby. Rooms are clean, bed is comfortable enough, water pressure in showers very good but the caveat is that standard rooms are not air-conditioned, which to us was not a problem since we were there in November. Think twice when visiting during the summer months. I understand that they are doing some refurbishing though and these will all be air-conditioned rooms. Other cons are: washroom does not have enough counter space or hooks. Thin walls as sounds, though muffled, are audible. Adaptors are not available for use at housekeeping, one has to "buy". The room scrimped on electrical sockets, just found 2 near the vanity table with none near bedside, and this is a standard king room. Bottomline, for a first time visitor where location is of utmost consideration, this is a good enough hotel to stay in. Patrick, their guy at the concierge, is very nice and helpful, that's a big plus for us. read more

Very serviceable hotel, conveniently located and reasonably quiet. Each room is different, but unless you have a club room, you are going to get a smallish bed. This was fine with us, but I know that some people are put off by such things. We had a corner room on the seventh floor that was absolutely perfect for us. The bathroom was large and sunny, and the linens on the bed were extremely comfortable. The only trouble we experienced were some ants on the desk, which we mentioned to management twice (they seemed to be coming in through a hole under the window). The concierge was so-so. Everybody was friendly enough but not necessarily above-and-beyond, service-wise. The breakfast was fine but not exceptional. Had it not been included in our package, we probably would not have bothered with it. But I was glad that there was fruit, since I don't eat most of the other things that were offered (there was too much meat!) read more

Basically, a hotel too kip in , food rubbish , alcohol expensive ,room clean with no air condition , although central for everything I suppose you have got to expect the prices because it's London , oh miserable me read more

We stopped here for 'afternoon tea' and unfortunately we weren't impressed. The Lounge Bar was no more flush than a department store cafe and the staff were at best indifferent and at times downright rude. After being ignored for several minutes we asked a guy at the bar if he had a table for 6 for tea, he told us to take a seat and around 10 minutes later arrived with a tray of tea for 6 - we hadn't even decided what to order! It was a simple mistake but the waiter was clearly annoyed at the misunderstanding and flounced off sending a colleague over to take our order. The food and drink was average and prices cheaper than many other hotels we considered, but it's easy to see why. The final nail in the coffin was my friends being charged £12 each for glasses of champagne that were clearly priced on the menu at £8. Apparently that was the price on top of the afternoon tea if you decided to have it instead of tea but that was far from clear on the menu - still the waitress claimed it had 'never happened before' which not only seemed unlikely but also implied that we were pulling a fast one. Another time we'll go somewhere less 'posh' and more friendly read more

After reading the past reviews, I felt compelled to clear up a few things that had me concerned, and give a general review of my impressions. This is a comfortable, centrally located hotel with reasonable prices. I'll probably come back. The rooms are clean and comfortable, well maintained, with updated baths. The street in front can be VERY noisy. We had a second floor room facing the street and there was continuous noise all night as well as a neon hotel sign outside our window. I recommend requesting a higher floor. the walls were thin and we could hear the people next door, but no problem with people above or below. There is free wifi and free bottled water, tea, and instant coffee in the rooms. We did not watch the TV so I can't address the issue that an earlier reviewer brought up about charges for TV use. The Carvery downstairs has an amazing spread for breakfast. It's worth it to get breakfast included with your room. However, I recommend skipping the "Sunday Supplement" dinner in the same restaurant, especially considering there are so many places to eat in the area. The food was just plain forgettable with overcooked vegetables, and tough, stringy meats. All in all, it wasn't too bad, and I'd recommend it to my friends with a few caveats. read more

We were charged over $100 above our confirmed price; they refused to honor the confirmation. The room was tiny, not the size we chose on their website. They did change our room, still small, but better. Had mechanical trouble getting out of Honolulu so missed our connection in LA. E-mailed the hotel that we were having problems and probably wouldn't be there our first night, but to hold the reservation. Upon checking in, we were told we had to pay for the missed night because we did not definitely say we weren't going to be there. OK, we agreed to that. When we received the credit card bill, they'd charged us a late fee for two additional nights, almost $600. Contacted our credit card co. and they agreed this was not a valid charge and deducted it. Altho satisfied with this hotel previously, we'll never stay there again. And we'll make our hotel reservations thru a 3rd party, to have some protection from over-charging. read more

It's got location, but not much else going for it. For starters, the front desk staff is among the rudest I've ever experienced, and I travel a lot for business. Upon arriving at about 2:00 pm, the very officious clerk said to me, "But check in time's not 'til 3:00, is it?" -- quite snotty -- a simple, "your room's not quite ready" would have sufficed -- while persons after me had no problem checking in before 3:00.. The room was very, very tiny, even by UK standards -- I mean seriously, the small bed was up against the wall, and the door could not completely open. (You'd think this is a fire hazard.) The breakfast room is not large enough to accommodate the number of guests, so either you wait, or they hustle you down to their weird secondary room with fewer food options. One of the concierges gave several of us from my company incorrect information during our stay. Inside-facing rooms, though quieter, look out onto an unkempt roof; and my colleagues report that the outside-facing rooms were exceptionally noisy. For all fo this goodness, you pay premium price because of location, but there's really nothing to back up the price. I'll go back to Charing Cross Hotel next time I'm in London. read more