Terrible communication. Tried connecting with Matt several times with very limited response. When I did get communication it was in the form If bullying stating I had to show up in person before giving details about there cars so I could prove I was serious. I'd be traveling over 1000 miles to look at a car and even though I offered $1000 deposit if we reached an agreement they refused to give me any details. They would only tell me the car is atill available. They wouldn't even tell me what dealer processing or dealer handling fees were. Lots of other cars on the market so it's easy for me to move on but I felt it was important to share my experience to save others from wasting time. read more

Very nice people , unfortunately their applying the tactics that give used car sales a bad reputation. I went in to buy a car with a sticker price under $8400. The out the door cost was over $12,000. They agreed to remove the 2500 for extended warranty, but not the $1200+ for "environmental fees " (he said it covered 3 month bumper to bumper and a protective coating.) Things used car dealers are notorious for adding that is simply to pad the cost and add no value.I understand taxes and licensing fees , and I had calculated that into my budget, but I refuse to pay above the reasonable amount that is necessary. If the owner reads this , please be up from in your pricing. Simply add the cost you need to the sticker price. Doing this after only makes your company look dishonest. I would have paid more for that car , unfortunately the method applied made me disappointed, integrity is important to me and vital to where I spend my money. Good luck and no Bad will towards you. Just some advice from a consumer. read more

Great service fast and friendly from Robert and Shawn. There prices are better then all of Houston area. Great quality cars for there prices. Highly recommend. read more

If I could give -5 I would, meaning HORRIBLE. Stay away from STRAWBERRY ROAD AUTO SALES. This lot is very dishonest. My son was the porter there and he told me about this really nice truck. My husband and I went to buy it. They took advantage of us, we have good credit and good paying jobs, so they "MADE A HOMERUN"off us, well me. MY SISTER works in the car business and she went over my contract. My sister said that people in car lot business, use these terms when giving each other HIGH_FIVES on how they made money out the "BACK DOOR" and "MADE A HOMERUN", off of me. They had me waiting for 3 hours. They turned down lenders with cash offers, and they SOLD me every warrantee they could possibly sell, WITHOUT asking me if I wanted to purchase them. They just blended the cost in the contract, and I say this because they did not ask me to look over the contract with me to make sure I am a satisfied customer. I truly thought they were looking out for me since my son worked there, gosh they are so good at their rip-off tactics and snares! They said the high payments were normal. I believed them because we hadn't financed a vehicle in 13 years. After I found out what they did, through my sister, I called my bank to get refinanced, and so I had to cancel the warranties they sold me, of course, they did not give the current lender all the money they got paid for the warranties. They literally help themselves to "GET PAID" with my hard-earned money. I also got stuck with warranties that I did not need because they did not refund all the warranties. STAY AWAY, KEEP DRIVING! read more

Nice people till you go to sign the paperwork and they push a mandatory "Accessories" package with each car purchase for $3500. Basically a 1 year windshield and road side service agreement. He refused to sell the car to me without this package, so I walked out. Pretty disappointing considering I drove an hour to buy a specific car after talking to them on the phone. read more

Omg, I had the absolute best experience ever with this company. Brandon was beyond exceptional. He made my car buying experience extremely smooth! Unlike any other car dealership I've been to as they were able to complete the entire process in just 3 hours. So happy with my new car and extremely pleased with the service they provided. I will be recommending this dealership to everyone I know! read more

BAIT AND SWITCH PRICING, SAVE YOUR MONEY AND TIME ELSE WHERE!! They offer competitive online pricing, but that will all change when you go to purchase the vehicle. Case and point I tried purchasing a 2009 Jeep pictured below. The online price was $11.795, so I agreed to run the credit check. Anthony told me hey sorry the guys not getting back with me come back tomorrow and we'll have the numbers. Over that one night they decided to change the price of the same Jeep back up to $12,998 with no warning. They ran my numbers with this new price and I asked why they ran the wrong MSRP. Anthony's response well we have another "customer" willing to pay more even though I had started the process of purchasing the vehicle. I told him I do not agree with this pricing and want the original pricing that we spoke about yesterday and was emailed about the pricing that got me to come to your dealership. He refused to change the pricing. Hence bait and switch pricing. Keep in mind nothing on the car has been added to warrant this price hike. Terrible business ethics, save your money and shop elsewhere. read more

Stay away! I would give this place negative stars if I could. Never have I had a worse experience in my life with any business or person than when I went to Strawberry Auto! I went in February 2020 after a couple sales people, including one man who said he was the owner (Matt?), contacted me a couple times after I looked into the value of selling my car online. I ignored the first call and should have ignored the second one because they literally broke part of my car while "test driving it" in order to justify offering a lower amount of money to buy my car. This was a complete learning experience as it was the first time I have ever sold a car and I now know to never trust a used car salesman. Always go with a dealership! The owner/saleperson Matt acted friendly at first. We naively let him test drive the car without sitting in it with him (I now know this was completely stupid of me!). Everything was fine. He checked the car and sat in the car looking at the dash and writing notes regarding whatever he was looking at for about 30 minutes. Then he asked for my ID just to go into his office and figure out what they were going to offer for my car. I told him that he didn't need to start any paperwork as I already had an offer from a dealership to buy my car for $3,000 (which he knew and said he could beat) and he could just let me know his offer. Then Matt said a mechanic/some other person who worked for him was going to test drive my car. We agreed, not knowing the guy was going to drive my car really hard in order to damage it. As soon as he came back he casually said the check engine light was on. We said that was odd because it was not on before and Matt made no mention of that while sitting in the car for some time and looking over everything. Matt then offered me $2,500 to buy my car stating it was because the check engine light was on for an unknown reason. We politely declined and prepared to leave. As my husband started to drive off in his car, I tried to start my car and as soon as I turned the key, the car started acting up, revving back and forth as if I was abruptly pushing and releasing the gas without me pressing any of the pedals. I freaked out and called my husband to return. Nothing like this had ever happened to me. I had never had any issue with my car in the 15 YEARS I owned the car, since I was 17 years old. It was the only car I've ever owned and I had a great deal of sentimental attachment to it. My attachment and reluctance to sell it was the only reason I didn't let it go to the previous Hyundai dealership that offered to buy it for $3,000 the weekend before. Anyway, I was in a panic and did not think I could safely drive the car. The Strawberry Auto salesman were all just casually standing around their office smoking as if nothing was going on until I asked what happened to my car. Matt was unbelievably rude, argumentative and tried to blame me as if I somehow purposefully did something to my car to sell them a car that had a problem. As if I could have driven it out 45 minutes to their business (which is just a parking lot with a trailer) and perfectly time the issue and check engine light to go on during the 2nd test drive. After his accusation, I was livid. I was highly emotional due to my attachment to my car, pregnancy hormones, and Matt's completely rude and unprofessional response. I could barely hold back the tears knowing that they must have done something to my car on purpose. Another man who worked there acted like he could use a machine (I think it was scanner to check the check engine light?) to check the engine and see what time the error occurred and what was at issue, but even after trying, his machine did not work and he said he'd need his mechanic to look at it with a different machine but he was not there at that day. My husband and I had to call AAA to tow my car to a repair shop. That whole ordeal took over an hour since it was a weekend afternoon and once AAA arrived he asked me what happened and basically told me he thought the car salesman did something to my car. After he drove the car in order to load it on his truck, he said the car salesman must have "driven my car really hard" in order to cause a problem. This was later verified by the repair shop owner who looked at my car. He said they probably pressed the gas really hard/all the way, which is not how you would drive any sedan (my car was an Acura TSX not a Tesla!), let alone a 15 year old sedan. He said this abrupt acceleration caused the flap valve (I believe he said on the actuator but I can't recall specifically as I am not a mechanic) to malfunction. The whole ordeal still upsets me thinking about it. Matt and Strawberry Auto are despicable and shady. I wish I read the other reviews which reveal how they consistently trick people looking to buy their cars and avoided ever going to their business in the first place. They should be ashamed of themselves!!! read more

Just came back from buying the car I've been eyeing for weeks! I called several times before making the hour drive. I was plead say surprised when getting there are seeing the car right there for me. The test drive experience was nice and without pressure. Tj, I think that's his name,started the process and was patient with answering all my questions. I never felt pressured once. While I only went in to test t drive, I left a few hours later with a new 2015 camaro! They worked with me to get a good interest rate and I was very pleased with my overall experience. I would purchase from this establishment again! read more

Only buy here at your own risk. Hate i didn't read the reviews before purchasing a very pricey vehicle. They only seem to get back with you quickly when your in the process of buying. If not expect to not get ahold of them tell them your problem they'll say they will get back with you and wont. Without being to lengthy, I'll conclude with this they aren't good for purchasing a vehicle period on any circumstances. read more

Was looking to purchase a vehicle from them but they wouldn't sell it to me without getting a maintenance/warranty package worth 4k which I believe should be optional to every customer regardless of knowledge about cars..I work on cars for a living and I believe i shouldn't be obligated to get something I clearly don't need. read more

They sold me a lemon. One of the headlights were defective and I could not get my car to pass inspection. I even took it to the original manufacturer and they could not fix the car. read more

I purchased the car last week from them. Overall, I did not enjoy the experience with the, and I would never go back there to give my business. Their small sales office was packed with employees and none of them were wearing face coverings, which made me very uncomfortable. They were just busy chatting among themselves, and none of them even greeted us when we entered the office. I declined the protection plans but I was forced to purchase because they said the protection plans were already installed on the car, which raised the purchase price by $1,500. If it weren't for my daughter who fell in love with the car, I would have walked out without purchasing. I also emailed the general manager of this place, indicating my unpleasant experience, but never heard back from him. Don't believe what they say in their advertisement, either. In their ad, they say they will give $1,000 more than what Car Max offers when you trade-in your car. We stopped by Car Max first and got my car appraised by them. I showed that to them when we were negotiating the purchase price. Of course, they did not give what they promised. That is just their way of luring customers to come and buy cars. read more

Terrible service in every way we waited multiple days for a response about a car. They have vehicles on their website that they have "sold" already. They say they are about customer service yet can't respond to a customer to give a straight forward answer read more

This place is a typical mom & pop shop place preying on ppl with bad or no credit! Came in with a better credit score than prior getting a 2019 GMC Denali and the finance guy (should be a no brainer) tries to hit me with a 7.5 or 7.7 interest rate! To add on they tacked on a 3,900 accessories fee! Just some clowns getting over trying to make a sale! I'll just stick to the dealerships! Every time I try a small lot like this they try some bs! Typical game runners hoping you don't know nothing about vehicles, interest rates, etc! read more

I would give this place zero stars if it was possible. I was looking to buy a used 2019 mustang gt convertible from them for 27k which was in my budget. I had spoken with a sales representative and she had assured me that this was the price and that the car was in great condition. I live in Dallas so I would have to make a 4 hour drive to Houston to get this car. An hour and a half into the drive the sales rep called me to inform me that this car had no Title and also there was a 4k package that was required to purchase with every car on their lot. Needless to say this is false advertising. So whatever the car price is on the website, add 4 grand and thats the true price. Don't let these people fool you. They will bait you into buying a car just to lie to your face and be dishonest about their prices as well as other features on the car. Go anywhere else and do not waste your time here. read more

STAY AWAY! I bought a truck from the dealership, the vehicle was listed on multiple platforms with a price that was a great deal. But once in person the dealership told me that they have $3500 in master tech in each vehicle that is non negotiable and undisclosed in any listing of vehicles. So this is a accessory on top every vehicle in their lot. I asked what is this master tech. They said it's theft prevention and coating to vehicles with vin etching. I promptly told the manager an sale rep that every vehicle talready comes with vin numbers and parts etched with a vin. As for the coating it's a bunch of nonsense basically it's a wax. There is not paint protection or clear bra installed on any of the vehicle. They do everything that gives small dealerships a bad rep. I've had numerous attempts to get issues resolved that were written in the contract for them to fix it's been three months and nothing has been resolved. Promptly after orginally buying the vehicle I was pulled over for faulty tail lamp and third brake light. They did not fix the tail lamp, they took a bulb from the dome lamps an placed it into third brake light slot. Instead of replacing bulb and getting a new one this is repair that was given. I regret my purchase from this dealership. I wish I would have read the reviews before going. It was my mistake for not taking more time to wait for a good deal. Take my advice buy from a reputable dealership not this one. read more

I called to inquire about a car and had my own financing set up and they told me they won't accept my financing and i would have to go through there lenders. Y'all literally just lost a car sale today because of that, good job. read more

This place called my husband to see if we were interested in selling them our used car. The gentleman called us, and told my husband to come in and he would give us $1,000 over the Kelly BlueBook Value. We asked if he meant the dealer or private party value. He said whatever we'd like, he didn't care. This doesn't really make sense because the values vary by a few thousand dollars. He just kept pressuring us to come in, but we did not want to waste our day if we weren't close on numbers. He was aggressive, rude, and it felt like a total scam. read more

Love the new car , good place good prices just make sure you ask about everything the car has been through

I found a Jeep at Strawberry Road Auto Sales, and drove two hours to get there to look at it. I found the Jeep to be very nice, but it needed some front brake pads. I give them two stars because they agreed to change the pads, and even went so far to change the rotors too without me asking! So on that account, I can verify they do have a small smidgen of a conscience. I agreed I wanted to talk business, so we sat down in their shack at the back of the lot, and I had a document handed to me that looked like a standard form for line item costs that I am accustomed to getting at a dealership. Every time I've seen it in the past, it had the value of all of the warranties, TT&L, and overhead costs included and the bottom line was the bottom line. I saw a line item of $4,000 for "accessories", so I asked if this was the extended warranty and if it included gap insurance. I figured we'd negotiate that down. I got a non committal deflection for an answer, but i figured I was ok with the final price, so I put my down payment in. Down payment has to be made with a cashier's check or a credit/debit card! No check you can rip up in front of them when they add their non negotiable fees to your car purchase. While we were sitting there, another couple, who we found out had driven an hour, showed up. They let them test drive the Jeep I was buying. I didn't appreciate that since I was buying it, but then told them it had been sold to me when I signed the form. After all of that, and my down payment on my debit card, I arrive at their finance minister in the back and the numbers on my sale do not add up. The line item sheet has much higher numbers and it's then that the "accessories" line item if fully explained to me to be an environmental charge and a theft charge which are items they did to the Jeep that will not benefit me, and were not advertised in the price. The Jeep is solid, I would be happy with it, but the four thousand additional dollars would have meant that it would have been out of my price range if they had been truthful, and I would not have gone to see it. I proceeded with the sale because I had a substantial amount of money already tied up in it when I found out the real cost. I love the Jeep but my stomach hurts when I think of the screw job they did, and my price ended up being way out of the KBB ballpark for what I got. The bottom line is that these guys have some really nice cars on the lot, but walk in with your eyes wide open and guard way up. Ask them if someone else is buying the car before you drive it, don't sign anything until you understand every line item on any form they put in front of you, and get to the actual final price before putting the money down. read more

I was planing on buying a car but didn't because of my terrible experience, the supposed new lady told me that because I am 16 years old I needed to get someone out there that can "actually make decisions" before I could even check out a car despite having insurance, a license, $10,000 in a checking account, and $1,000 a month in income. They could sell great cars, but that kind of nonsense from some 50 year ago car sales lady is unacceptable, that being said, the cars looked good but nevertheless I left with a bad taste in my mouth. read more

Very unprofessional, rude salesmen and manager. Unwilling to provide basic info or additional pictures for a $35K vehicle. AVOID!

Just spoke to the slimiest used car salesman over the phone regarding a vehicle I liked. He was really indirect with answering questions about the vehicle and when I asked if there was room for negotiation on the price, he said "I've never seen someone get a haircut over the phone." Seriously? Your sales rep lack basic customer service and professional etiquette. Also, the advertisement had an erroneous vehicle description, listing features that this vehicle clearly does not have when looking at the pictures. I'll wouldn't recommend purchasing a vehicle from you guys. I'll also advise all family and friends to steer clear of this place. Start being honest with your customers and good things will happen for y'all. read more

I live in Kyle TX and saw a great deal on a car. I called them and they were very short. I filled out their online credit application and they never got back to me. I get a call a day later saying they never got it and wanted the info over the phone...i'm like, ok, I'm sure I submitted it but I'll give you the info. Then the guy is like "I'll see you Monday" when I clearly explained earlier that since I live in Kyle, I have to make sure everything is completely clarified and finalized before I drive 4 hours to Houston. ....he was perplexed and short...the phone call ended...sheesh, these guys are a trip. Highly UNrecommended. read more

Matt and Sam were fantastic! They made this experience quick and painless. Thank you so much for my new car and amazing car shopping experience! read more

hey everyone my names joshua .im a combat veteran from the united states army -this was the worst car lot ive ever been to in my entire life... they made me and my wife whose medically discharged from the army and my son drive a hour ,to come out and look for cars twice and both times i did not leave with a vehicle.they tried to sell me a all blue dodge charger scat pack that was stolen!!! then tried to up charge me 1,400 per month to leave with the lot with it .the second time i came up to the lot the salesperson mat! said he lost my paper work and does not know who ran my credit !!! i repeat this , this is the worst car lot that ive ever been to , and ive traveled the world.... read more

yes i too got my granddaughter a car from there, after less than 1 day i had to buy 2 tires in which we were told her tires would last for a few years, i wasn't thinking at that time when this young man put air in all 4 tires something didn't set right well anyway long story short 2nd thang air conditioner went out oh wait radio/backup camera not working then service engine light came on. so we were told to return today 5-13-22 to have these items repaired but wasn't told before driving way way out there only to be told to go on highyway 6 now mind you her arm rest came in once again we were told that it could be put on there, which turned out to be a lie. all someone had to do was to contact us on yesterday letting us know not to come there but oh noto too much like right with these gas prices we don't have time to joy ride, so if your plans are to buy a car from them just watch yourself read more

Don't buy here!!!!! This is a warning from someone very young who was wanting to buy their first car . The cars are PRICED 1000 dollars in person than online . I saw this place by accident and had someone very nice name Taylor bait me into ALMOST buying a car . Thankfully I'm not easily pressured into doing this that makes NO SENSE TO ME. I test drove a nice car for a hour and taylor had no problem with smoking in the car . I realized all of this was to try to lure me into buying . I left 3 different times due to their crazy prices and lies . I went on the official Volkswagen site and got priced 250 dollars less that these people and check this out with NO DOWNPAYMENT. These people tried to charge me1.5 k down payment . They give small dealerships a terrible rep . Save the time and actually GO TO A DEALERSHIP. No matter what your situation is ! Uber or something but DO NOT BUY FROM THESE SCAMMERS ! read more

The BIGGEST waste of time you will ever have. Found a car for 14k, called to check the availability. I speak with one of the sales reps he says yeah I'll have it pulled up ready for a test drive when you get here. Mind you this phone call was only two hours before I get there. So as I pull in the parking lot I don't see the car. I ask for the guy that I talked to on the phone, he comes outside and says oh yeah someone just bought it an hour ago. DUDE!! You couldn't call me and tell me someone was in the process of buying it??? So I say Ok let me look in the lot to see if they have anything else seeing as the cars were very fairly priced. So I find something else that I wanted that was priced around the same. I test drove, liked it.... Cool let's talk numbers. As they go and run the numbers they come back with a sheet with limited information, only with the months, payment and asks me to sign. I said so can I have a breakdown of everything because this payment seems kinda high. They come back with this laminated card that has about 4K in up sale charges that was nonnegotiable. I immediately grabbed my keys and walked out the door. They stood firm on the scam and assured me that someone would buy the car within a week. Smh... guys and gals do not, I repeat do not waste your time. read more

Unfortunately I had a terrible experience here. I came looking for a vehicle I saw online for the price of $6,800 and was willing to pay cash, also to trade in my vehicle for the one I wanted to purchase. First they let me test drive the vehicle and then it was on to the negotiating part but midway through they added around $3,500 in "accessories & fees". so once they realized I wouldn't in anyway pay an extra three thousand dollars they told me another customer had already put a down payment on the car... which was a lie because if that's true why let me test drive and negotiate with me ? Oh wait because it's a lie so then they try to sell me a vehicle with almost 200k miles as if I'm supposed to take anything, but it gets worse so i tell them no thank you and go on about my day only to get a call 40 minutes later saying comeback " the customer that had a deposit on the car, his check didn't clear so come on back" as If i would drive another hour to get lied to again. I wouldn't recommend anyone buy a vehicle from here they bait you with the price to get you in to talk and then they add hidden fees hoping you're desperate enough to fall for it.. Don't waste your time. read more

So I came from out of state looking for a good deal on a charger. Spent weeks looking for some. Came upon Strawberry Road Auto Sales and saw they had some amazing deals. Thought it was good to be true so I went ahead and called to verify. They told me a very fair price through the phone. So I made the 9 hour trip the next day and after test driving the car, I decided this was the car I wanted to get. After he assured us we were going to pay the price he had marked on the paper we went ahead and moved forward with the deal. After signing the papers we realized that the total amount well exceeded over the original price and when we asked why they said that we had to buy the car with the protection plan because it's already been installed on the car and if we wanted it than we have to buy it with the warranty. Long story short I ended up getting it and did research on it where it said I had 60 days to cancel the warranty from the original cooperation the warranty was under. After calling to cancel it they said it was something the dealership would have to do because it wasn't in the system yet. After speaking with a to the dealership representative they said that we could of had declined the "road hazard protection" but they were 100 percent insisted that I couldn't leave with the car without the protection plan. So I did, but I could have gotten the same exact car for the same price around here and in way better condition than what I got it for with them with less mileage of course. They sell cars as if they are brand new but are all bought from rental companies. I love the car , but definitely wasn't worth it at all. Will never do business with them again nor will I ever recommend this dealership to someone, or travel out of state for a vehicle ever again. read more