It's highly unusual in today's world to get service that is reliable, friendly, and fairly-priced…read more I damaged my hatchback trunk lid to the extent I expected an expensive replacement would be necessary. Rice was able to repair the extensive dent - a replacement was not necessary. Despite having incurred a major fire to its primary building, they were able to repair my car on the promised schedule. I have a second car that has sustained wear-and-tear body damage. After this initial experience, I will schedule repairs to the second vehicle in the very near future. Professional service from a family-owned local business in Butler County.

Hit a coyote while on vacation in NY. Front fascia damaged, along with the passenger-side wheelwell…read moreliner. Took in in on a Tuesday for the insurance estimate. Brought it in the following Monday for repair. Done Wednesday afternoon. Outstanding service and they used all OEM parts. All this while in the middle of a major construction project. Can't recommend highly enough.

This man cheated and victimized me, and I want the whole world to know it…read more We were out of town when our starter went out in our van, leaving us stranded. They said it would be fixed in one day; it took two. When I questioned why he charged me for five hours of labor for a 2-hour job he got very defensive. Yelling at me, his place is a five-star place. Telling me my check wasn't good. He questioned my honesty and my integrity. He had me shaking and in tears. Yelling at me that it was a five-hour job, and I had no right to question his work. Yet every mechanic I talk to said it no more then a two-hour job. At $90.00 an hour for labor, a total of $180 instead he charged me $450. I feel taken advantage of and victimized.

I know the weather is bad today! But you guys took advantage of the situation. I was told by state…read morepolice that you only charge $150 for a tow and because of the weather you guys charged $350. On top of that driver was rude saying you're just lucky to get a tow today. I'm in a customer driven business and would not that type of rudeness in my company. Hopefully never end up in your area again and need a tow don't know if I could take another screwing like that. Wish I could give a zero but I can't.

Shady , I bought car from a friend of mine as a secondary car. She showed me a stack of receipts…read morefor probably $7000 and all the receipts were from this particular shop, but it started to make a noise I looked. There was no oil in it. I said maybe they forgot to tighten something up. She called and they put it right on the lift , told me the car was excellent and down the road I should fix this particular thing but tightened it up and it's OK. Well it wasn't within 24 hours. All the oil had leaked out of it again so they basically just told us what we wanted to hear to get us out of there after she spent probably 7 or $8000 with them, just be careful when you go here and I can only speak for this one time , I'm not from the area but I seen the look on their face when we all showed up and asked to put it on the lift , he was very uncomfortable. i'm in the car business so I know exactly what goes on there and charge 200 a hour.. but guys like that make it tough for honest guys they tell people what the need to fix there car maybe it was just an off day but this was my 1 experience there

Cost was $300 an hour + parts and took a week to fix a starter. If that's where your standards are…read morethis is the place for you.

Pfefferle quickly got me back in my van after replacing a cv axle shaft. Easy to schedule, and the…read moreprice was right.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

I rolled in today without an appointment and a completely flat tire. Knowing I was out of town and…read morestuck, the staff treated my emergency with urgency and got the car taken care of - juggling 6 other customers.... whew! I appreciate the time, experience and consideration I was give today. Thank you!

Nightmare experience…read more Went to fix low battery charge and air-conditioning problems. When picking up the car after having paid the repair, I noticed that a red warning light on the dashboard was glaringly on. Went back to discuss with the manager. He flatly said that the light was on when they first moved the car into the workshop. He hooked up the car with an electronic device and told me there were a bunch of problems, including a malfunctioning electronic thermostat. Largely the car was not safe to drive. They charged me $42 for checking. Fixing the thermostat would be a $500 plus job. Took the car home. Fining out the battery was still not charging properly a few days later. Went back to ask them to re-fix the problem they should have fixed before. The manager was not there but they could charge the battery overnight. When I picked up the car, they handed me another bill for charging the battery. They were pretty mad after I refused to pay. Got into the car, the red warning light was off. Apparently, the red warning light was triggered during the repair - most likely when the battery became critically low. Went back again to ask them to fix the battery charge problem. They rudely refused. They told me that the battery charge problem was due to the other problems I had and they recommended to go to see a dealer. I let them know there were no other problems. The red warning light was due to low battery charge. The other problems were their misdiagnosis. Days later, the air-conditioner stopped working as well. All in all, I spent about $400 to have loads of headaches and none of the problems fixed.

Was able to quickly get service scheduled and the repair was very reasonable. Good quality service.read more

I used Eric's (now Pohlman's) almost 10 years ago and they really impressed me then. I moved away…read moreand recently came back to the area. After having issues with two different Honda dealerships and another independent shop, I decided to try Pohlman's again even though they are 30 minutes from home. They were able to diagnose the problem immediately and repair it within a couple of hours. I am very happy with the service, the repair and the cost. It is well worth a 30 minute drive and the cost. I would recommend them to anyone in my family, circle of friends and community. I am a retired machine repairman, and although not a specialist in car mechanics, I do know good work when I see it. Kudos to good customer service and quality work.