It's highly unusual in today's world to get service that is reliable, friendly, and fairly-priced…read more I damaged my hatchback trunk lid to the extent I expected an expensive replacement would be necessary. Rice was able to repair the extensive dent - a replacement was not necessary. Despite having incurred a major fire to its primary building, they were able to repair my car on the promised schedule. I have a second car that has sustained wear-and-tear body damage. After this initial experience, I will schedule repairs to the second vehicle in the very near future. Professional service from a family-owned local business in Butler County.

Rice auto body did a phenomenal job on my jeep!! They check, recheck, and did a test drive to make…read moresure everything was done perfectly. They were very friendly and professional. Would highly recommend rice auto body to friends and neighbors.

This man cheated and victimized me, and I want the whole world to know it…read more We were out of town when our starter went out in our van, leaving us stranded. They said it would be fixed in one day; it took two. When I questioned why he charged me for five hours of labor for a 2-hour job he got very defensive. Yelling at me, his place is a five-star place. Telling me my check wasn't good. He questioned my honesty and my integrity. He had me shaking and in tears. Yelling at me that it was a five-hour job, and I had no right to question his work. Yet every mechanic I talk to said it no more then a two-hour job. At $90.00 an hour for labor, a total of $180 instead he charged me $450. I feel taken advantage of and victimized.

Had a pretty substantial transmission leak that we made them aware of prior to dropping off the…read morevehicle. We're told to park the car in the parking lot and leave the keys. They looked and said it was too big of a job for them to handle, which we informed them it was a pretty bad leak prior to dropping it off, so it was a wasted trip but that part was fine. However upon pick up, we wanted to top off the transmission fluid before driving, and was screamed at by the owner for not topping off in the gravel.... That being said, they were aware the leak was substantial and THEY parked it in the parking lot KNOWING this. We were just topping it off before leaving, and the owner got in my husband's face, screaming at him to move the car and demanding he lay down litter on the puddle that formed before we even arrived onsite. Will never return, never recommend. Absolute trash service.

Cost was $300 an hour + parts and took a week to fix a starter. If that's where your standards are…read morethis is the place for you.

Amazing service. Unfortunately, had a few car situations this month. They took care of me fast,…read moregood prices and a smile...thanks team at OCC​

Pfefferle quickly got me back in my van after replacing a cv axle shaft. Easy to schedule, and the…read moreprice was right.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

I rolled in today without an appointment and a completely flat tire. Knowing I was out of town and…read morestuck, the staff treated my emergency with urgency and got the car taken care of - juggling 6 other customers.... whew! I appreciate the time, experience and consideration I was give today. Thank you!

Nightmare experience…read more Went to fix low battery charge and air-conditioning problems. When picking up the car after having paid the repair, I noticed that a red warning light on the dashboard was glaringly on. Went back to discuss with the manager. He flatly said that the light was on when they first moved the car into the workshop. He hooked up the car with an electronic device and told me there were a bunch of problems, including a malfunctioning electronic thermostat. Largely the car was not safe to drive. They charged me $42 for checking. Fixing the thermostat would be a $500 plus job. Took the car home. Fining out the battery was still not charging properly a few days later. Went back to ask them to re-fix the problem they should have fixed before. The manager was not there but they could charge the battery overnight. When I picked up the car, they handed me another bill for charging the battery. They were pretty mad after I refused to pay. Got into the car, the red warning light was off. Apparently, the red warning light was triggered during the repair - most likely when the battery became critically low. Went back again to ask them to fix the battery charge problem. They rudely refused. They told me that the battery charge problem was due to the other problems I had and they recommended to go to see a dealer. I let them know there were no other problems. The red warning light was due to low battery charge. The other problems were their misdiagnosis. Days later, the air-conditioner stopped working as well. All in all, I spent about $400 to have loads of headaches and none of the problems fixed.

I had an appointment for all my fluids be changed on my 2012 Lincoln MKZ. I had a great experience…read moreand they even gave me an extra service and didn't charge me for it. I feel confident everything was done properly and I did not see or smell any spillage. Everything under the hood looked clean. I am hoping to get a lot more life out of this car. I recommend Pohlman highly!

Quick diagnosis and repair. Great job. I will take my vehicles to Pohlman's whenever they need work.read more