It's highly unusual in today's world to get service that is reliable, friendly, and fairly-priced…read more I damaged my hatchback trunk lid to the extent I expected an expensive replacement would be necessary. Rice was able to repair the extensive dent - a replacement was not necessary. Despite having incurred a major fire to its primary building, they were able to repair my car on the promised schedule. I have a second car that has sustained wear-and-tear body damage. After this initial experience, I will schedule repairs to the second vehicle in the very near future. Professional service from a family-owned local business in Butler County.

Hit a coyote while on vacation in NY. Front fascia damaged, along with the passenger-side wheelwell…read moreliner. Took in in on a Tuesday for the insurance estimate. Brought it in the following Monday for repair. Done Wednesday afternoon. Outstanding service and they used all OEM parts. All this while in the middle of a major construction project. Can't recommend highly enough.

My daughter called from Oxford to tell us that her oil light came on - during Miami finals week,…read moreno less. We live in CA and she is coming home on Friday. I called and left an after hours message for Candace last night asking if she could fit my daughter's car in for an oil change today. She called my daughter at 8am this morning to schedule the appointment. The oil has already been changed as of early afternoon. Candace, thanks for squeezing my daughter's car in for service. She said she overheard you in the waiting room explaining to a caller that you're booked until Monday. You are a lifesaver!!

Jeez. Where do I even start! If I could leave zero stars zero out of 10, don't go I would!!…read more I came in, knowing I needed tires, an alignment and possibly a tire rod replaced. Fast forward I come in. I get all four tires replaced and alignment done brakes rotors all totaled up to 1200. Okay stay with me now a week later I'm having these awful squealing grinding sounds in what seems like my brake pads, I call because I drive a lot. My car is mainly highway miles. I travel for my job. I am driving to Columbus every single weekend!! I call and asked to bring the car in. They tell me to bring it in and they'll check on it. I'm pretty sure whatever dude owner that works there proceeds to hop in my car without me and drive off, he's gone for about every bit of 10 minutes and when he pulls back up, I can smell this awful burning smell almost like a burning metal and I even at one point cracked a joke and said dang did you take the car somewhere and fix it real quick? Everyone there proceeds to make me seem like I'm crazy and act like I'm not hearing anything and whatever he did only got me five minutes down the road before it was 10 times worse than what it sounded like! (pretty sure he sprayed it with some type of break grease or something because he continued to also say we can just spray it with some spray and the squealing will go away) to then to tell me that they are aftermarket brakes and that I should've confirmed if I wanted dealer or aftermarket when that was never even an option! So after me cussing everyone out and pulling back up to show them what I'm hearing, they proceed to make another appointment the next day to then order dealer brakes, and who knows if those even got put on. Fast forward to today I go to get an oil change and they proceeded to tell me that all four tires are excessively overfilled! I definitely will never be going back to this place if I could give the most negative review possible I would! I even seen a few negative reviews about break issues and I still gave them the benefit of doubt && trusted this place and went. The whole Atmosphere is nothing but cheap and money hungry!! 100000000/10 DONT RECOMMEND!!

Pfefferle quickly got me back in my van after replacing a cv axle shaft. Easy to schedule, and the…read moreprice was right.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

The people here go above and beyond. I won't hesitate to recommend them for all your body shop…read morework. I can't find one thing to ding them on. Excellent, excellent and excellen!!!

Great experience from start to finish. They are knowledgeable, friendly, and detail oriented…read more They walked me thru every step and kept me informed along the way. If I hit another deer, I know where to go. Thanks guys!

I rolled in today without an appointment and a completely flat tire. Knowing I was out of town and…read morestuck, the staff treated my emergency with urgency and got the car taken care of - juggling 6 other customers.... whew! I appreciate the time, experience and consideration I was give today. Thank you!

Nightmare experience…read more Went to fix low battery charge and air-conditioning problems. When picking up the car after having paid the repair, I noticed that a red warning light on the dashboard was glaringly on. Went back to discuss with the manager. He flatly said that the light was on when they first moved the car into the workshop. He hooked up the car with an electronic device and told me there were a bunch of problems, including a malfunctioning electronic thermostat. Largely the car was not safe to drive. They charged me $42 for checking. Fixing the thermostat would be a $500 plus job. Took the car home. Fining out the battery was still not charging properly a few days later. Went back to ask them to re-fix the problem they should have fixed before. The manager was not there but they could charge the battery overnight. When I picked up the car, they handed me another bill for charging the battery. They were pretty mad after I refused to pay. Got into the car, the red warning light was off. Apparently, the red warning light was triggered during the repair - most likely when the battery became critically low. Went back again to ask them to fix the battery charge problem. They rudely refused. They told me that the battery charge problem was due to the other problems I had and they recommended to go to see a dealer. I let them know there were no other problems. The red warning light was due to low battery charge. The other problems were their misdiagnosis. Days later, the air-conditioner stopped working as well. All in all, I spent about $400 to have loads of headaches and none of the problems fixed.

Was able to quickly get service scheduled and the repair was very reasonable. Good quality service.read more

I used Eric's (now Pohlman's) almost 10 years ago and they really impressed me then. I moved away…read moreand recently came back to the area. After having issues with two different Honda dealerships and another independent shop, I decided to try Pohlman's again even though they are 30 minutes from home. They were able to diagnose the problem immediately and repair it within a couple of hours. I am very happy with the service, the repair and the cost. It is well worth a 30 minute drive and the cost. I would recommend them to anyone in my family, circle of friends and community. I am a retired machine repairman, and although not a specialist in car mechanics, I do know good work when I see it. Kudos to good customer service and quality work.