I was seriously conflicted writing this review since I absolutely adored the trainers:…read moreprofessional, dedicated and hard-working but appalled by the management; making the decision easier to do so. We (my sister, friend and I) bought this deal on Groupon - unlimited 30Xpress classes for $19. Whoa! Considering that it normally costs $280+ for the same classes, what a steal! Like the old saying "If it sounds too good to be true, it is." I agree. The management's communication (lack thereof) was jaw-dropping. We were able to work a deal with Renee, one of the awesome managers, so we can continue after the Groupon deal ended. First week into the newly paid verbal contract, which is considered valid in Texas, Dawn, one of the owners, called to inform that the deal was not valid and that they were not going to "eat the cost" since the deal was undervalued. A management staff member accepted the negotiated pricing and accepted payment for said service, yet she is calling us out implying that we were essentially "taking" sessions not paid for. After, the LOUD and heated conversation she had with my sister on the phone, which can be heard easily by anyone more than a few feet away, was very unprofessional. Why is she arguing and putting the blame on the client? Then, she informed us she would not give us a refund, SERVICES WERE NOT RENDERED, one week after the deal was made. We agreed that we would break the amount paid into weekly portions and pay that portion accordingly; she vehemently disagreed until she talked to her husband. She called a short time later after her husband agreed to offer the full refund and a week free of training. We contemplated going since the ordeal with the management made it uncomfortable but the trainers are awesome. Several days later, we went. Day 1, Boxing trainer, Vincent, was no longer an employee, so we can only work out with the other trainer, Terrence. Management did not inform that the trainer would be let go, so they agreed to bring him back so we can train with him for the week. We greatly appreciated that, especially when an employee called the evening before to ensure our schedule would remain the same as previously taken. Results: Trainers - awesome! Management - fail!

I cannot review on the actual class since I was not actually able to take the class…read more I purchase a 5 session deal from Living Social and today would have been my first class. However, I drive 15 miles only to have the instructor not show up. This class is only an hour long and was supposed to start at 8:30am and there were 5 of us waiting outside until around 9am. There was no note on the door or a response from either of the 2 phone numbers posted on the front of the door. I called the main phone number only to have an answering service take my name and number and tell me that some one will return my call. One of the gentleman waiting with us mentioned that the same thing happened to the Tuesday class and the instructor was a no show and they still have not heard back from the studio as to the reason for it. Their website requires a 24 hour advance notice for any cancelation. How about extending that courtesy to us too?

I love this location! Everyone is so friendly and helpful. If I have any questions or requests,…read morestaff is very attentive and knowledgeable. Facilities are really clean and I enjoy how it is semi-private. You never have to worry about anyone watching you work out like at a big open gym which is nice. I just wish they would upgrade their standard water fountain machine to a filtered refillable water bottle machine. ;)

I really enjoy this studio and concept. It's so flexible and you can visit any location!read more

John West Physical Therapy is a top notch facility. As soon as you walk into the lobby you are…read moregreeted by a wonderful, fun, upbeat lady named Jessica. I honestly believe that Jessica's only goal in life is to make everyone as comfortable as possible & she is VERY good at that. She absolutely sets the tone for what your experience will be like. By the time you meet your physical therapist, your mind is clear... You are alert... And you are ready to get better. And I can promise you that they will make every effort to insure that you are feeling so much better when you leave, than when you arrived. It's what they do & they are VERY good at it. Amber, Rico & Blake offer the perfect combination of professionalism & compassion. And they each bring years of experience to the table. I could actually write 200 pages on how awesome they are. They are outstanding on so many levels. By the way, while you're visiting the facility, if you happen to see a wonderful, happy, energetic ball of sunshine running around, that would be Evelyn. She brings the much needed joy that this world needs. I've been to other physical therapy facilities. None of them can come close to what John West offers. Do yourself a favor and give them a try. They are the best and that's what everyone deserves.

Go due to the warm pool for back traction (weights on legs and hang in deep end). Grew back the…read moreinch I lost and makes chronic spine pain tolerable. In addition, I have learned ways to not aggravate my issues. Strong as a bull all 5'1" and 102 lbs. Stretch minimum 3 to 4 times a day. To get better one MUST put in the work, eat very healthy. Diavetes & being overweinght exacerbate bone and spine conditions. And force joint replacements. Also, most of people that do hands on work with patient are kind, considerate. There are negatives but place keeps me going + social +understand chronic pain. The have a wellness plan which I partake in. Do the work & you will get better. Watch everything including otc, prescriptions drugs, food fats and any other things like sodium, potassium, sugar preservatives and fake sugars. Do ingredients the work and I will be a lifer at John West. My mantra stand tall and tight, never cane, walker or wheelchair. Remember, YOU CAN DO IT!! If I can after 4 spine surgeries plus several birth defects in my spine so can YOU. GO FOR IT at John West.

Great studio, super friendly staff and coach Cameron plays the best music usually. This place…read morestarted me on OTF so can't thank them enough.

Horrible service. (1) First, I was initially not allowed to…read moreattend the first class because my billing address was in Austin, even though I had so many forms of proof that I lived in Houston. (2) I was guilt-tripped into buying a plan because they said "a lot of people like you just take the free class and leave". I ended up buying the elite plan mainly because I felt guilty even though I realized I did not need OT. (3) I was not told about the fact that you have to pay if you take the heart monitor home by mistake. I remembered and came back quickly so I was not charged, but it felt like I was being "cheated" to pay more money to them. (4) I went through the cancellation policy for them several times, but when I said I wanted to cancel they basically didn't allow me to? I just felt very forced to do things I did not want to and lied to, and cheated with.

Staff are nice but half the machines are out of order at this location or missing major components…read morelike keys. Only one is pending repairs and has a notice. The filter has needed a change for over a month and cleaning I use Blink across the city and country and this is a poorly maintained one.

I was at another blink fitness that closed down. My membership transferred here somehow…read moreautomatically without my approval. I have called, I have left voicemails, I have sent emails... and I cannot cancel this place. I would avoid it at all costs.

​"Honestly so impressed with HOTWORX! The short cycling sessions are a total game-changer--maximum…read moreresults in way less time. If you haven't tried it yet, I definitely recommend checking it out!"

I've been really impressed with HOTWORX East River. Angela and Sergio clearly care about the…read morestudio--it's always incredibly clean and well maintained. The East River complex is brand new, so the area feels nice and modern, and parking is super easy. Jay was also very helpful and did a great job explaining the app and all the benefits of the workouts. Highly recommend HOTWORX East River if you're looking for a clean, convenient gym in Houston!

I really didn't want to leave a negative review, but after some reflection, I feel other…read morefirst-timers and newcomers should know about my experience. I initially took a free intro class here and was pleasantly surprised by how much I liked it. Pilates always seemed intimidating, but I found that, while it's a tough workout, it's not as scary as I thought. The sense of camaraderie in class and the challenge of improving my strength was fun! After the intro class, I continued to attend Level 1 classes to get more comfortable with the routine and the machine. My third class was with Laura, and unfortunately, it was a turning point for me. I'm aware that I'm not the fittest person in the room--strength training is new for me, and I've never shied away from acknowledging that. I run half marathons but wanted to try Pilates for overall strength, so I stick to Level 1 classes for now. During that class with Laura, she stood at my machine the entire time, correcting me in front of everyone for nearly every move. While I appreciate correction, especially for hands-on learning, it felt overwhelming and discouraging to be corrected constantly in such a public way. At the end of class, she told me I needed to focus on getting fitter and that I'd "get there" eventually. I tried to brush it off, but it definitely made me hesitant to return. A few weeks later, I joined a friend at another location--much further away--and had a completely different experience. The class was still challenging, but I felt supported and was able to keep up much better. I've even seen physical improvements, like toning in my arms and legs, which is exciting! After a 1.5-month break, I returned to the original location, only to find myself in another class with Laura. I'd forgotten why I typically avoid her classes, but this time, I was determined to show up as my strongest self. I felt confident, especially with my progress. Despite my efforts, Laura again singled me out multiple times for corrections, even when I felt I was keeping pace with the class. During a particularly tough sequence, I couldn't do many reps but pushed myself to do as much as I could. Laura came over, told me I was doing fine, and reassured me not to worry about keeping up with the others. I felt relieved. But when she turned to the other new student, she spent much more time correcting her, and then, in front of the entire class, said, "Sorry, everyone, we have some newbies here, and it's taking a while." At the end of class, Laura complimented the other new student, telling her she just needed to "listen and she'll get the hang of it." When she got to me, she said, "You'll get there, you need to get fitter." In that moment, I felt mortified. I had thought I was keeping up, doing my best, and challenging myself just like everyone else. A few of the other students even stopped me in the parking lot to tell me I did great and weren't sure why Laura said that. That's when I realized it wasn't just in my head. While I'm trying not to let her comments discourage me, I've decided I'll be attending classes elsewhere in the future. It's important to me to feel encouraged and supported in my fitness journey, not singled out in a way that leaves me feeling worse about my efforts.

Nicole's classes have been the best in the city that I've been to so far (I've tried many studios…read moreand instructors with classpass). You won't "sweat" so much but they leave me feeling so sore the next day in a good way, working muscles I didn't even know were there!! She's also great about correcting your form which I really appreciate as someone getting back into it after a long break.

Awesome class with Kendahl. I loved how welcoming the staff was when I walked in the door. The lady…read moreat the front explained everything and showed me the bikes and how to get in and get out of it. (Getting out is a little hard). They wrote my name and bike number on a locker and help me set up my bike inside the class. They provide everything for you: shoes and towels. Even the bathroom has all the essentials. They clean the bikes and place new towels after every class. They have themed rides on various nights. Tonight's theme was Super Bowl party. My favorite part was that they passed these cold wet cloths with lavender essential oils. The smell and feel of that cold compress was amazing. You definitely get 5 star treatment here!

Horrible. The classes are fun but do not ever get a membership. The administrative people do not…read morerespond to your emails or calls and will not let you cancel your membership. They keep charging. Run.