Plain and simple, some of the worst office staff I've ever had the displeasure of dealing with…read more From saying the billing is all caught up, to then calling later to say I owe, because "we don't like to talk about billing in front of the children" (when they call me at home, where I am in front of my children). To their "oh, you need to have the bill paid in full before we will remove the braces" to "oh, we won't schedule another appointment until you make another payment." I've listened to them chew people out in their waiting room, just over all extremely rude and inconsiderate. Take your children elsewhere.

I love most of the workers here dr Chen is amazing and so are the rest but there is this one guy he…read morelike cut my gums and then he would hurt me so bad but other than that they are a amazing office.

Dr. Nicole is the best! My daughter has been going to see her since 2022. In that time, Dr. Nicole…read morehas gone above and beyond to make sure that my daughter receives the care that she needs. One evening, a tooth spacer broke in my daughter's mouth so I called the after hours line. Dr. Nicole had me take a picture and text it to her so she could see what was going on. Since there was no pain, she didn't need immediate attention and so she was able to get her in the next morning to fix it. I've always felt like Dr. Nicole actually cares about the well-being of my daughter and I am very glad we found this practice.

Both my kids go here and I also really enjoy the office. They have a very nice snack and drink…read moreselection. The coffee machine is on point for exhausted parents. And they found my one year old son had a tongue and lip tie and that shows the level of care and detail they give to each child because no one else noticed it.

Gentle and very considerate. They explain everything so there's no surprises. I would recommend…read moreto Cornerstone Dental to anyone.....

Very nice people and great care. Great communication with the office and the Doctor is very…read moreattentive. Happy I switched to Cornerstone!

Dr Sachin is the best with our kiddos. Staff is amazing and everyone is super caring.read more

Beware $10 PPE charge per child. Just finished kids appointment and was charged this unnecessary…read morefee. Was not stated anywhere that I would be charges this. Was informed I got an email about it, except I don't get emails from your business. This should be made clear before appointments and not told to you after your child's appointment. Feel very disappointed as my children have been patients for almost 9 years.

I felt more welcomed at by Dr. Lordo and his excellent team than I have at some family get…read moretogethers! This team goes out of their way to roll out the red carpet for their clients, even folks just coming in for a cleaning. I have had lots of trips to the dentist since I was knocking my teeth out as a young kid, and I have moved a lot. As such, I have been to many dentists in many states. I have a dental implant, which also requires additional expertise by whomever is treating me. Although I am not a nervous patient, I go out of my way to research a dentist before I try them. I had been seeing one dentist since I had moved to Columbus in 2014, but was inspired to change after that dentist kept trying to sell me optional cosmetic stuff I didn't want AND began the practice of charging hundreds of dollars to insure their normal work (fillings, etc.). After many hours of Googling, Yelping, and cross referencing some other dental websites, I made the decision to try Dr. Lordo's office. Trish, the care coordinator, took the time to discuss my dental insurance coverage in depth. While I am rather well-versed in dental coverage because of having so many procedures done, I was happy she made a point to emphasize this before I even sat in the chair. I have had times at other dental offices where I have had to stop people from doing things and ask, "Hey, is this even covered by my insurance?" Trish indicated the practice takes pride in being absolutely transparent and I could tell from this initial interaction they meant what they said. Also before the appointment started I was given a formal introduction to Dr. Lordo and Dani, who would be my hygienist. They all listened as a team as I talked about why I was coming to them. They made a point of taking genuine interest in what I did for a living (which is not exciting), which was very sweet of them. Next, Dani did my cleaning. Again, I have sat through dozens and dozens of cleanings, as I have made a point of going to the dentist every six months for a cleaning for many, many years. I drink coffee, tea, and wine-- everything that stains your teeth--so there is always some scraping to be done. I didn't realize quite how rushed the cleanings I have received in the last couple years had been until I had the pleasure of Dani conducting my cleaning. She took the time to really do a super thorough and excellent job. Even now, a day and a half later, I can notice the difference. Finally, Dr. Lordo did an initial exam. I had been feeling like I might have been starting to clench or grind my teeth in my sleep within the last year. My last dentist didn't say anything. Dr. Lordo and Dani both noticed signs in my mouth that this might be happening. Even better, Dr. Lordo explained why it was likely happening. And even better than that, this explanation didn't result in Dr. Lordo and his team trying to sell me an additional service or procedure. We discussed monitoring it and we discussed what additional signs should move me to seek treatment. Dr. Lordo also pointed out a few things in my exam that, while likely benign, he suggested I touch base with my primary care doctor about. This signals he understands dental health is connected to a person's overall physical/mental well being. Dr. Lordo's team also followed up with my previous dentist to find out what kinds of x-rays they could obtain from them. They could have insisted on taking these x-rays themselves without going through the trouble so they could charge my insurance. I appreciate them saving me the room in my deductible and saving me needless exposure to x-rays. My cleaning concluded, I made my appointment to come back in six months and went on my way. I was already very pleased with my whole experience. Then, about 5 minutes after I had left the office, I got a voicemail: it was Trish, the care coordinator. I had mentioned off hand when we were chatting initially I was thinking about getting some supplementary dental insurance through a carrier that offered such a program. Trish mentioned some of their current patients used policies at that carrier, and offered to try and find me examples of the policies she had seen from them. I said that would be great, but didn't expect her to take the time to find it on the spot. Trish's voicemail said she had found the paperwork and she was going to send it to me. This afternoon, one day after my appointment when my mail arrived, the paperwork was there! Dr. Lordo and his team have impressed me with their level of service, their expertise, and their genuine care. I would highly recommend them to anyone.

I was scheduling an appointment for a cleaning and was asked for insurance 3 times! I was not…read morenotified by this dentistry team that I was not in network til after treatment and billing to check out. I asked front desk and no one had a explanation or would admit it was a miss. So they just bill out of pocket then advertise in house insurance to back up your own in the future. Very unsatisfied and will not be returning due to the lack of communication and no accountability.

We love Pure Smiles! Dr. Chad and Dr. Stephanie are great. I take my 3 year old to see Dr…read more Stephanie and she is so good with him! He loves the fact that they have TVs and can watch Octonauts, he can wear cool sunglasses, and can get a prize if he does a good job. Then office has a small room with toys for kids to play while waiting. Dr. Stephanie did a fabulous job on my crowns. They create them in-house so you don't have to get a temp or come back. The front office ladies are very nice and friendly and the office in Westerville is so beautiful! They also offer complementary coffee and drinks.

Been a patient at Pure Smiles for almost 7 years now. I liked the older days when my dental visits…read morefelt more personable. Nowadays the dentists I get seem to have no real intent and show little to no interest in you as an individual. It's like you're just a number to them giving no final explanation for full understanding of your overall checkup. I have to question things I hear them saying to one another as if you're (the patient) isn't right there in the room or if the hygienist tells me something very specific about a potential concern, the dentist doesn't speak to it unless I actually raise the question myself. Originally when the owners of the practice saw more patients, I felt more better connected to receiving care and treatment from them. Sincerely speaking, Dionsha Janes

I dislike having to update my review to such a low score, but after going to a new dentist and…read morereceiving such drastically improved care, I can't let my 5 star rating stand. I started off absolutely loving Linworth Family Dental. I truly enjoyed my visits and cleanings in the beginning. The staff seemed close knit and their website appeared to bolster that sense of closeness. But after a couple of years, I noticed my favorite hygienists suddenly no longer working there. It started off with one or two staff, but then it felt like at the next appointment, I didn't recognize any of the hygienists. I understand that people move, change jobs, etc, but I was a little concerned. Another reason for my low rating is that with each passing appointment, more and more advertisements for beauty procedures (like Botox) were put on the walls. I've seen plenty of offices with pamphlets, which I understand, but it got to the point where they had a huge retractable banner in the lobby and pictures of clients (which happened to be staff) taped to the walls of every single exam room. It felt more like a cosmetic spa than a dentist office. An additional reason is that the cleaning during my last visit was very sloppy and rushed. The hygienist was a young girl who kept telling me about how stressed she was for losing the key fob to her dad's Mercedes Benz. She kept stopping to tell me the story instead of focusing on the cleaning. When it came time to put fluoride on my teeth, she globbed so much on that even my fiancé told me he'd never seen so much caked on someone's teeth (and lips) before. And the worst part? I was due to have my gums measured, which she told me at the beginning of my appointment, but she forgot to do it. I was so frustrated by the end that I didn't even bother to press. I just wanted to go. It was also at this appointment that I found out the dentist I had been seeing had left the practice. My last reason for why I won't be returning is because of the receptionists. My fiancé accompanied me to my last appointment and waited in the lobby while I had my cleaning. As we exited the building, he said he could hear the receptionists behind the front desk speaking poorly about a patient. He said it was uncomfortable sitting in the lobby hearing it all. I find that disheartening and unacceptable. TL;DR: Linworth Family Dental used to be a wonderful dentist office but the quality has gone downhill and the care is nowhere near what it used to be. I cannot in good faith recommend this practice anymore.

The practice has changed ownership, I have only been a few times and the procedures/service was…read morefine but recently I have had a hard time getting them to return calls/emails/requests. I had a really hard/long session getting a crown seated (which may be just a 1-off) since the change. Several neighbors have commented on a lot of upselling occurring. I'm not suggesting you do not consider them, but FYI things have changed since the many glowing reviews that were here for Drs. Amy and Vicky who are no longer there.

The front office staff is extremely helpful and kind. The back staff works hard making sure all…read morepatients gets the best care.

very nice people, liked the efficiency and calming sense of environment. The doctors were very nice…read moreand thoughtful, The site manager is one of the coolest people I've met she helps my mom in every way.