My first visit was amazing. I had asked for a brow wax and tint and the person I sat with pointed…read moreout I didn't have much to wax, which is true. So on her suggestion we only did a tint and they just tweezed the strays that were sticking out. So it was still a clean job and the tint looked amazing. My second visit just now, by far the worst experience ever. I went ahead and just asked for the tint this time with the understanding that I'm paying the job's worth. However the person I sat with did such a bad job- it reiterated my core belief that you can't just let anybody touch your brows because, trash. To start, before we did anything, I asked if we could still clean the strays around the edges and she said "yes I saw that. I could even tweeze and trim the group of strays I that's growing up on that one side"- which I appreciated, because that's the story of my life. The end result? Trash. The tint was uneven and the trim she did was crooked, barely tweezed, strays everywhere and she only "cleaned" one brow (parentheses because it was still TRASH). I kindly pointed out and asked about the strays that were practically tap dancing the edges and why only ONE brow was attempted on. she puffed (lol YES you did, DO NOT say you didn't. Just.. don't) and she said "well you would need to get the wax" and I replied "????... but.. that's.. what I asked you in the beginning (and I repeated her exact words from before)" and she said.. "oh well I meant only trim the bunch on this brow"--Which was crooked af. Not once did even brush to check if the one edge she "cleaned" aligned at all. At check out: The receptionist: "how was it?" Me: "hmm.." Receptionist: "Oh I get it. It sometimes takes my 5 times before I like something" Me: .... ? "No the first time was amazing, way better..." Indifferent receptionist that no longer cares and is now fully focused on collecting payment: "are we paying with card?" Miss, WHY TF DID YOU ASK? Lol you clearly didn't care, nor wanted to hear it. So.. why.. ask. It's a beautiful Saturday and will not let this train wreck experience win. I quietly paid- no tip. And I'm now at another salon contemplating how to fix my brows because I travel tomorrow. But you know what, let me go pick up a good blade and tweezers, because. My first experience was warm, friendly, and i left looking amazingggg. This second visit, while it's clear there was a misunderstanding (no trip, it happens) their job was so bad and everything else after that--I could tell she just wanted to finish the job and get rid of me. I showed no attitude, remained respectful. I did not feel welcomed at all and the results matched the feeling. She said she wasn't a morning person, so if you still choose to come here, maybe try the afternoon??? Never again for me.

I've always had great experiences here and have been going consistently for a few years. I…read morerecommend Tori! It's super clean and great atmosphere.

This is a walk-in only service. I was skeptical. I went in 30 minutes prior to closing for a…read moreBrazilian and was prepared to be turned away. Nope! They didn't bat an eye. My technician was kind, professional and thorough! I've been getting Brazilian waxes for many years, I've seen it all. This place was GREAT! They use soft wax, which works best for me. The wax wasn't too hot and I had minimal redness for about a day. She asked if she could tweeze a few missed hairs and I absolutely appreciated she did that so i didn't have to when I got home. The place is clean, everyone is very kind, welcoming and professional. Also, GREAT DEAL!

ariel does a fantastic job. she's a perfectionist and gets every hair. i usually prefer soft wax bc…read morei get a closer wax, but ariel delivered great results with hard wax. i hadn't come here in some time, but visiting again reminded me why i liked it so much. the rooms are chilly (which is nice when they're covering you in hot wax lol), there's always music playing which keeps the atmosphere relaxing, and it's always clean and smells really good in the building. i nearly fall asleep while i'm getting a full body wax lol.

I have passed this facility many times over the past year and finally decided to check them out…read more It's very clean and inviting. The young lady at the front desk was extremely bubbly and friendly. Karita provided me my eye brow wax which was perfect! I didn't even feel it being done which isn't typical of other establishments. They definitely have a new customer!

I paid for the therapeutic message... it was the worst message I ever had. Kassandra was my…read moretherapist she did not do deep tissue I even told her to do deeper, nope got worse from there. At one point she was rubbing me with one hand and fiddling with her phone with the other. When she did my shoulders and head I could hear her earbuds the entire time. I will never go to this spa again. Complete joke!!!

I've been going to Lemongrass for several years and have always had great experiences. They've had…read moreseveral massage therapists over the years that I absolutely adore. I tried a new therapist today, Tieasha, and she was amazing! I highly recommend her. She was professional, kind, and a very good masseuse. Thank you Tieasha and Lemongrass for another enjoyable experience!

I went to get a wax here and she was really nice but the part that deterred me from ever coming…read moreback to her again was when she got done waxing me she asked if I wanted a vajacial and I asked how much does it cost and she said hold on let me check (mind you this is her business no one else works here with her so how do you not know ) she leaves out of the room comes back in with the stuff and just puts it on me with out telling me a price and so I'm just looking at her because I'm like so you not gone tell me the price but I was like my birthday is tomorrow let me spoil myself so I didn't say anything and I didn't feel like it was gone be some crazy amount so just kept quiet . So after everything was done I had a whole $100 dollar bill, now if I didn't have enough money to pay her it would've been a problem but she basically finessed me because if you look on Google which is where I found her business I don't know about any other website if she does have one because the women that I did go to quit so I just called around and she was the lowest so I went with her and she told me the price on the phone for a wax but she couldn't tell me the price for the vajacial so I just don't feel like she's an honest person to do business with and I haven't been back since .

very unprofessional when it comes to communication with customers she tell you one thing then when…read moreyou get there it's something else so if your looking for good customer service call around before going here

They are the best! I travel more than most people so I've been told. I've had both pedi & manicures…read moreat least in 50+ cities - From south Florida to as far as Colorado Springs as North as Wisconsin, and all across to The Carolinas(and in between). The customer service is top notch here. From the minute you walk in you're greeted, and offered a drink by their friendly host. I am always a walk in & never have waited more than 10-15 minutes for service to begin. The are always fully staffed:-) Every pedi & manicure I've received here has been the best compared to all others received across the states. this place and yes I'll drive from north Florida to here for their services

I came in.I had two broken nails, and I needed them to replace the two broken nails and do a fill…read morein along with do a design on my nails.And they did my feet, it cost to me like a hundred dollars.Roughly needless to say, my nails did not even last forty eight hours

I've been bringing my 7 yr old son here for almost a year. We have been returning customers because…read moreMercedes is so good with my son and his sensory issues. She's patient and talks him through the haircut process each time. The salon is always clean and my son has never had a complaint about his cut.

This place completely botched my hair. I literally cried for 45 minutes after I received the cut…read more It was way too short. The layers were choppy and it felt and looked like I had a staircase in the back of my head. The stylist straightened my hair and burnt my ear without asking me if I wanted her to. She then charged me for her to style it without me asking for it. It was a ridiculous experience all in all and I will NEVER return to this establishment. I had to go get a second haircut elsewhere to fix what the lady did to my hair which made me end up having to go extremely shorter than I had originally intended.