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    Strocity Industries

    5.0 (2 reviews)
    Closed 11:00 am - 5:00 pm

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    8 years ago

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    8 years ago

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    Device Surgeon

    Device Surgeon

    4.6
    (65 reviews)
    $$

    Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

    Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    1.8
    (6 reviews)

    I brought my Apple Watch in to have the battery replaced last month. they promised it in 2-5 days…read more I called the and no one ever returned my calls. I finally went into the store and they told me that they had broken the watch trying to replace the battery. They said they had ordered a replacement. They cannot give me any information as to when I will receive the watch. Again, phone calls are never returned, and there's always always a new excuse - " I have to text my manager," " my manager, never texted me back," call my manager," " my manager never called me back," " we ordered the watch, but I can't track the delivery" " there was a miscommunication with the supplier." in the meantime, I am without the heart monitor on the watch which my cardiologist recommended I have. I would stay as far away from this business as I possibly could. Not only are they incompetent but their customer service is some of the worst I have ever experienced. I wish I had seen the negative yelp reviews before I walked to their door

    DON'T DO IT. Brought in Microsoft surface pro for potential battery issue. Was told it would take 1…read moreto 2 weeks to check and repair. It took 3 weeks. Was told to bring it with the stylus so they could check that for battery drain. Stylus was not returned. Communication through the entire process was painful. I had to call multiple times and even get an advocate involved. Didn't help much. Replaced battery with generic so I get error messages from the laptop. Out almost $400 by time I had to replace the stylus, didn't have the laptop for 3 weeks and now I have a whole 15 minutes extra battery life. Extremely disappointing.

    Strocity Industries - mobilephonerepair - Updated July 2026

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