We purchased a new-to-us Subaru a few weeks ago from KFS and almost all of the experience was…read moreexcellent. We showed up on a Saturday afternoon and test drove half a dozen different cars before settling on the one we wanted to buy. The whole time, the salesperson was patient, professional, and knowledgeable, and never pushy or disingenuous. We ran out of enthusiasm for test driving more cars way before he did. When we decided that we wanted to go home and sleep on it before making a decision, the salesperson was surprisingly understanding and not pushy. We came in the next morning and, after some negotiating, bought the car. The negotiations were similarly friendly and non-confrontational and we felt like we received a fair-to-better-than-fair deal. Our only criticism had to do with the person who handled the paperwork for the purchase. They did come across as pushy and aggressive with their attempts at up-selling. We also determined later that some of the information they gave us was misleading or incorrect. One additional note is that the dealership played exclusively Christian praise music the whole time we were there. This is apparently the owner's decision.

This is a very long overdue review, but for those who are in the market for a new vehicle, I'd…read moresuggest a different dealership. Unfortunately, I regret ever coming to Ken Fowler. My husband and I just had a baby, so we were in the market for a bigger vehicle. Online I found a Chevy Tahoe we were interested in so we went to check it out. Upon arrival, we met Alberto, one of the sales representatives at the dealership. I told him I wanted to check out the Chevy Tahoe they just got in and he told me he can't sell that to me because it smelled like cigarette smoke but that we could take a look at the other vehicles on the lot that were similar. Now that I look back - I appreciate the thought, but it is weird he didn't even bring out the car for us to make our own judgment. After looking at the other cars they had - we decided on a 2017 Chevy Tahoe Z71. We purchased the vehicle on 7/1/24. Within one week, I noticed that the transmission was slipping! Transmission issues on a vehicle you just bought is the LAST thing you want to find out after you just made a big purchase of over 30k. I reached out Alberto on 7/10/24 to discuss bringing the Tahoe back, in hopes that they would make this right. On 7/12/24 The Chevy Tahoe was brought into the service department. We explained our concerns and they ran their diagnostics. They concluded that the Tahoe was in Auto 4WD and that's the reason it was driving weird. We never set the car on Auto 4WD, but even if it was accidentally switched over, that shouldn't cause the transmission to slip? We picked up the car and later that night we still had the same unresolved issue. Nothing was fixed! On 7/16/2024 We came back to Ken Fowler. This time the service representative asked if I wanted to take a drive with the mechanic since the car wasn't throwing any "codes". On this drive, the mechanic confirmed that the transmission seemed to be slipping around third and fourth gear. Ken Fowler was going to keep the Tahoe and reach out to the manufacture to see if this was something that was covered under warranty. They didn't have any rental cars available for us. I explained that I needed to commute to work in the morning - so the service representative suggested I take the Tahoe back until GM Motors replied?! I found this extremely unprofessional and unsafe. Did I mention my husband and I just had a baby? 7/18/2024 The service department called to tell me that they weren't going to replace the transmission, but were going to replace the valve body and that it would be ready in a week. 7/19/2024 Received a call the next day that the car was ready for pickup and that they didn't end up replacing the valve body. They replaced bolts within the valve body that were missing. Uhh...where did they go and how long were they missing? Basically, they slapped a small band-aid on a much bigger problem. We picked up our Tahoe and surprise surprise...STILL SLIPPING. I called Ken Fowler and asked if I could speak to the owner, but was redirected to the sales manager Vern. I explained how upset I was about the entire situation and that I felt they should either replace the transmission or take the car back. Vern told me to come in the next day and he would "see what he could do". When I requested to speak to the owner, he told me it was unnecessary because if they decided to take the car back - that would be his call. The next day I came to meet Vern, but he wasn't there and had left early for the day. Are you kidding me? This time I spoke with Vic, who I could tell genuinely felt bad about the entire situation. We agreed that I would bring the car in the next morning for another drive with a mechanic, and so I could speak to Vern. The next day was the fourth time we had brought the car back to Ken Fowler. I had another ride with the mechanic, and during the ride the transmission slipped. When we got back from this awkward excursion, the mechanic asked if he could take ANOTHER ride with his manager. Seriously? We sit down to have a conversation with Vern who tells me that the mechanic said THERE IS NOTHING WRONG WITH THE CAR. I couldn't believe it! I asked to speak to the owner again but was told he wasn't available and there was nothing they could do because the car was perfectly fine. I was completely flabbergasted and upset that I left the conversation in tears. My husband sent videos to Vern of the transmission slipping, to which he never replied to us. So there we were stuck with a car that had a faulty transmission. Also never received plates or registration from the DMV. When I called Ken Fowler about that they said the DMV lost the paperwork. Interestingly, the DMV said Ken Fowler never even initiated a transfer of title. Fast-forward to December 2024: TRANSMISSION FAILED AND NEEDED TO BE REPLACED. We didn't even have the car for six months. In hindsight, I would've rather had the Tahoe that smelt like cigarettes. RUN! DON'T WALK FROM KEN FOWLER!

Have purchased 2 cars over the years from Thurston Honda and both have been terrific as well as the…read moreservice/repair department. Only downer is that folks in the express service department where you drop off the car are sometimes loaded with perfume so it's really hard to stay at in that space for long --way too stinky.

To be honest buying cars have always taken a couple days even paying cash. Luis helped me out today…read moreand within 5 hrs, hour and a half drive each way to lakeport had the car in my driveway. I have never had a more pleasant car buying experience. EVER. Even buying with straight cash cars have taken me 2-3 days to purchase and receive. With Luis he expedited everything. Hands down best car buying I have ever have. I will be coming to Thurston from here on out for my next few cars. Outstanding service. Above and beyond to get the deal dine.

Honestly have no idea how they stay in business! Even after hearing various negative comments My…read moredad stillstopped by to look at a truck he was interested in when he was met by some rude salesman. He didn't even allow my dad to counter his "lowest price" when he rudely said bye and straight walked away. NEVER EVER will I purchase anything there.

I Love Mendo Motors. Warren and Tony worked quickly to get my loan worked out with the bank at 4:30…read moreon a Friday and had me on the road in no time at all. My family has purchased 4 cars from Warren over the years, and he has always treated us very well. He has actually talked me out of cars that I do admit weren't right for me. I recommend him to all of my friends.

They told me my repair would be done by noon and it's 4:15 and it's still not done. Been waiting…read morefor over 4 hours. Not acceptable after having my car for 3 full days to fix it!! Worst repair place! They also put a bandaid on a blown engine that my other shop said it was blown when they tried the bandaid it. Been nothing but problems with this dealer for the past 1.5 years of issues with my jeep.

I brought my 23 Wrangler here for an oil change. I've always taken it to to Sport Dodge in Fort…read moreBragg for service but since they closed I thought I'd give Thurston in Ukiah a shot. It was fine although they didn't leave a reminder decal in my windshield of my next oil change. It's the little things!!! As a female I count on that! If the little old dealership in Fort Bragg could do this for their costumers, than Thurston certainly could have. Disappointing first experience. I let them know, but I didn't have time to wait as I had to get back to the coast.

Still terrible. Major oil leaks still happening. Would have to remove engine to see. They caused it…read moreas no leak before they "serviced". Beware. Stay away.

Hands down the best place to get your car washed! They take their time and get every detail,…read moreeverytime! Thank you so much for making my car look brand new everytime!

I've luckily had a lot of great experiences purchasing vehicles at dealerships in the past but…read moreThurston takes the cake. I can't give enough thanks and credit to Justin Dominiak, who has been incredibly responsive and sincere from the very beginning that I inquired about an in-transit Supra. Fast forward a little over a month later and I've signed the paperwork to make everything official :) Thank you Justin as well for making the 2 1/2 hour drive from Ukiah to my area as well to complete the contracts!

I can't believe I drove two hours to this dealership, but it was absolutely worth it…read more I had been searching everywhere for a specific car, and Thurston Toyota in Ukiah was the only dealership that had exactly what I wanted. I called ahead, and the team confirmed the vehicle was available. They allowed me to place a deposit over the phone, answered all of my questions, sent me additional photos, and even worked out a reasonable price before I made the drive. Since we were coming from far away, the sales team had everything ready when we arrived. The car was prepared for a test drive, and most of the paperwork was already set up. Best of all, the price was exactly what we had agreed on over the phone. No games, no surprises, and no hidden fees. The finance manager was a little persistent about the extended warranty, but that's pretty normal at most dealerships. As a car enthusiast, extended warranties just aren't my thing, and they respected my decision. While we were completing the paperwork, someone hand washed and cleaned the car for us. The salesperson was very knowledgeable about the vehicle, helped download and set up the app, connected everything to the car, and made sure all the features were working properly before we left. Everyone was friendly, professional, and helpful throughout the process. We were in and out with a brand-new car in about two hours, which is impressive considering most dealership visits seem to take half a day. My only suggestion: offer some complimentary coffee, tea, or snacks! Most dealerships in the Bay Area have a waiting area stocked with drinks and snacks. I guess things are a little different up in Ukiah. Overall, a fantastic buying experience. Honest pricing, great communication, knowledgeable staff, and a smooth process from start to finish. I would absolutely recommend Thurston Toyota to anyone looking for a vehicle.

Scotty sold me a car in September, I've been driving it for a couple months now and have not been…read morehappier with a used car purchase! The car was very reasonably priced and I was able to get financing for the first time in 5 years!

From the owner: Welcome to North State Auto Sales, your destination for top-quality pre-owned vehicles in the heart…read moreof Ukiah. At North State Auto Sales, we pride ourselves on delivering an unparalleled car buying experience, rooted in transparency, integrity, and customer satisfaction. We offer Financing! No credit No Problem, Fast and Easy Credit Approval.