We purchased a new-to-us Subaru a few weeks ago from KFS and almost all of the experience was…read moreexcellent. We showed up on a Saturday afternoon and test drove half a dozen different cars before settling on the one we wanted to buy. The whole time, the salesperson was patient, professional, and knowledgeable, and never pushy or disingenuous. We ran out of enthusiasm for test driving more cars way before he did. When we decided that we wanted to go home and sleep on it before making a decision, the salesperson was surprisingly understanding and not pushy. We came in the next morning and, after some negotiating, bought the car. The negotiations were similarly friendly and non-confrontational and we felt like we received a fair-to-better-than-fair deal. Our only criticism had to do with the person who handled the paperwork for the purchase. They did come across as pushy and aggressive with their attempts at up-selling. We also determined later that some of the information they gave us was misleading or incorrect. One additional note is that the dealership played exclusively Christian praise music the whole time we were there. This is apparently the owner's decision.

This is a very long overdue review, but for those who are in the market for a new vehicle, I'd…read moresuggest a different dealership. Unfortunately, I regret ever coming to Ken Fowler. My husband and I just had a baby, so we were in the market for a bigger vehicle. Online I found a Chevy Tahoe we were interested in so we went to check it out. Upon arrival, we met Alberto, one of the sales representatives at the dealership. I told him I wanted to check out the Chevy Tahoe they just got in and he told me he can't sell that to me because it smelled like cigarette smoke but that we could take a look at the other vehicles on the lot that were similar. Now that I look back - I appreciate the thought, but it is weird he didn't even bring out the car for us to make our own judgment. After looking at the other cars they had - we decided on a 2017 Chevy Tahoe Z71. We purchased the vehicle on 7/1/24. Within one week, I noticed that the transmission was slipping! Transmission issues on a vehicle you just bought is the LAST thing you want to find out after you just made a big purchase of over 30k. I reached out Alberto on 7/10/24 to discuss bringing the Tahoe back, in hopes that they would make this right. On 7/12/24 The Chevy Tahoe was brought into the service department. We explained our concerns and they ran their diagnostics. They concluded that the Tahoe was in Auto 4WD and that's the reason it was driving weird. We never set the car on Auto 4WD, but even if it was accidentally switched over, that shouldn't cause the transmission to slip? We picked up the car and later that night we still had the same unresolved issue. Nothing was fixed! On 7/16/2024 We came back to Ken Fowler. This time the service representative asked if I wanted to take a drive with the mechanic since the car wasn't throwing any "codes". On this drive, the mechanic confirmed that the transmission seemed to be slipping around third and fourth gear. Ken Fowler was going to keep the Tahoe and reach out to the manufacture to see if this was something that was covered under warranty. They didn't have any rental cars available for us. I explained that I needed to commute to work in the morning - so the service representative suggested I take the Tahoe back until GM Motors replied?! I found this extremely unprofessional and unsafe. Did I mention my husband and I just had a baby? 7/18/2024 The service department called to tell me that they weren't going to replace the transmission, but were going to replace the valve body and that it would be ready in a week. 7/19/2024 Received a call the next day that the car was ready for pickup and that they didn't end up replacing the valve body. They replaced bolts within the valve body that were missing. Uhh...where did they go and how long were they missing? Basically, they slapped a small band-aid on a much bigger problem. We picked up our Tahoe and surprise surprise...STILL SLIPPING. I called Ken Fowler and asked if I could speak to the owner, but was redirected to the sales manager Vern. I explained how upset I was about the entire situation and that I felt they should either replace the transmission or take the car back. Vern told me to come in the next day and he would "see what he could do". When I requested to speak to the owner, he told me it was unnecessary because if they decided to take the car back - that would be his call. The next day I came to meet Vern, but he wasn't there and had left early for the day. Are you kidding me? This time I spoke with Vic, who I could tell genuinely felt bad about the entire situation. We agreed that I would bring the car in the next morning for another drive with a mechanic, and so I could speak to Vern. The next day was the fourth time we had brought the car back to Ken Fowler. I had another ride with the mechanic, and during the ride the transmission slipped. When we got back from this awkward excursion, the mechanic asked if he could take ANOTHER ride with his manager. Seriously? We sit down to have a conversation with Vern who tells me that the mechanic said THERE IS NOTHING WRONG WITH THE CAR. I couldn't believe it! I asked to speak to the owner again but was told he wasn't available and there was nothing they could do because the car was perfectly fine. I was completely flabbergasted and upset that I left the conversation in tears. My husband sent videos to Vern of the transmission slipping, to which he never replied to us. So there we were stuck with a car that had a faulty transmission. Also never received plates or registration from the DMV. When I called Ken Fowler about that they said the DMV lost the paperwork. Interestingly, the DMV said Ken Fowler never even initiated a transfer of title. Fast-forward to December 2024: TRANSMISSION FAILED AND NEEDED TO BE REPLACED. We didn't even have the car for six months. In hindsight, I would've rather had the Tahoe that smelt like cigarettes. RUN! DON'T WALK FROM KEN FOWLER!

Minor front end damage. Quick on quote, dealt with ins. co., quick on the repair, car looks…read morefabulous. Even cleaned up the interior. Front office seems organized and attentive.

I would NEVER use or recommend this body shop. DO NOT COME HERE if insurance is not covering the…read morecosts. We are paying out of pocket to make sure our daughter's insurance rates do not go higher. Our daughter was at fault for a minor fender bender and we didn't have any say as to where to take the other person's vehicle. They chose this shop. Minor fender bender and the first quote was $3500, outrageous. Once they "got in there... more damage" now we are at $5300. By the time this job is complete I'm sure we will owe over $6k for something most other shops would've charged around $1500 for. It's one thing to price gauge insurance or large fleet companies. No need to price gauge honest working people. Shame on McCarty's.

After another local shop could not successfully repair my coolant leak on my BMW I took it to…read moreWicked Automotive. Wicked Automotive from the start was highly professional, responsive and honest. They let me know what they could and couldn't do. They were able to fix my coolant leak at a fraction of the price compared to what the other shop charged me. They provided me with a full thorough inspection report of my car. With pictures and inspection documentation. It's been months and my car has not leaked. I am very happy with Wicked Automotive and their team. They have a very honorable European mechanic. I would highly recommend Wicked automotive to anyone specially if you have a European vehicle. They are 10/10.

My air conditioning stopped working and I had my nephew put Freon in it and it still didn't work so…read moreI went to Wicked auto and they tested it and found that the only thing wrong was the lack of Freon. They were very helpful and the price was not as much as I was quoted elsewhere. It took a while to get it done but all in all I would recommend them for your car service needs.

I was referred by a family member to this place however my experience wasn't good at all. Nick is…read morethe owner and who serviced my car when a check engine light kept coming on. Nicks diagnosis was bad spark plugs but after we replaced those the light still came on and had same symptoms. When I went back I was appalled at how I was treated when I started questioning what he was doing. He actually screamed at me and finally told me to go to the dealership. When I took it to an out of town mechanic they said there were USED SPARK PLUGS installed. Most unprofessional "business" I've ever been to and won't be sending anyone his way. Much better experience at OUT OF TOWN mechanic.

Well I was so hopeful..... air conditioner didn't last 2 weeks. Would NOT recommend. Took it back…read moreand he charged me another $250. I still couldn't drive the car in the heat.

They got me into smog my vehicle so I didn't have to drive down to Sonoma County did a great job!…read moreGreat customer service!

do not take your car or truck to this place this guy and his people that work there dont know…read more$#!t about cars and when they cant figure out whats wrong they make up $#!t just to get more money out of you and if you dont agree with him he will say your car is not safe to drive out of his shop and you need a tow truck to get it out of there but you drove the car there and dont bother calling the police there all related i repeat dont take your vehicle there this guy is mentally challenged

They were great, took me right at the scheduled time. Did a great job installing the air bags and…read morethe transmission service. A very goof experience

Always super guys! This time, my car wouldn't start. I'd recently replaced my battery... I called…read moreDavis and he quickly diagnosed: it was the key fob. The "smart" key battery was dead. I got that $4 item changed and all is well in my world. We're really lucky to have a business of this high caliber to rely on. PS they generously just helped over the phone--no charge.

I went through AB Collision was absolutely excellent…read more From start to finish, the process was seamless. I was in and out in about five minutes--signed the paperwork, was given a clear due date, and they actually finished ahead of schedule, which I truly appreciated. They kept me informed, called me promptly, and even arranged a rental car for me. Everything was handled in one place, which made the entire experience stress-free. The quality of work on my truck was outstanding. I am extremely picky, and I couldn't find a single blemish--everything was done right. On top of that, the truck was fully detailed inside and out, which really impressed me. I also want to specifically thank Alvaro and Mr. Stone for their professionalism, expertise, and excellent customer service. They treated me with respect and made sure everything was done properly. I'll be taking all of my vehicles to AB Collision from here on out. Thank you for the exceptional work and service.

worse service ever, don't come here, the owners only care about your money. They do not care about…read moreyour car or you as a customer. I would not recommend it to anyone. The old receptionist is rude, has a very bad attitude and with no reason. I brought my truck here for repair, they did the worse repair ever, I came back for the same thing and nothing changed. Alvaro and Bill so unprofessional and not willing to work with client. But, they charge a very high price to the insurance. Alvaro was always causing in Spanish which I hate it. Not professional at all. stay away from this place, I wish I can do ZERO Stars.

We had locked our keys in the car and contacted Geico for someone to come out and open the car…read more They arrived in about 5 minutes and unlocked the car in under a minute. This was premium service provided by Keith "Corpsman" McKelvey. Thanks for the help!

I called and checked in with the shop to see if they had room to do a smog test on my truck, and…read morethey said come on down and they would take care of it, and that's exactly what happened! I don't think you could get faster/better service than that! No nonsense, not expensive, and easy. Thank you!!