I had an experience with a salesman at Ukiah Dodge Chrysler jeep . Which he knew what kind of car I had. Got me to come all the way from Santa Rosa. When he knew almost exactly what they were going to offer. Total waste of time Keena Fiola was the salesman. Very depressing Horrible person. Really didn't have that kind of money to waste. My car is very nice. And I was only offered $3250 read more

Thurston Auto Plaza - My car - Car Dealers Near Me - Ukiah, California

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I'm from San Diego but found a great deal at Thurston. Honest, no bs, the made it easy. Would buy from them again.

I recently bought a 2025 Corolla Cross and had such a great experience. I live in Sonoma County, but I made the drive up to Ukiah because they had the exact car I was looking for. And I'm so glad I did, because I ended up working directly with Jeff Coddington and he was absolutely phenomenal. From the start, Jeff was kind, professional, and most importantly, genuine. He wasn't pushy or trying to "close the deal" just to make a sale. Instead, he listened, took me seriously, and treated me with total respect throughout the entire process. As a woman, I've definitely dealt with car salesmen who talk down to me or assume I don't know what I'm doing--not Jeff. He was thoughtful, communicative, and made sure I had everything I needed to feel confident in my decision. He worked with me when I needed time or had questions, and never once made me feel pressured or rushed. I absolutely LOVE my new Corolla Cross, and I feel even better about the purchase because of how smooth and painless Jeff made the experience. If you're even thinking about buying a car, new or used, go see Jeff Coddington. I would send anyone to him. He's a rare gem in an industry that often feels anything but personal. Thank you, Jeff! -Christine read more

I went to Thurston Toyota and Chevrolet dealership. My salesman was Jeff Coddington. It was the best auto buying experience I've ever had. Jeff was there early in the morning to help me. He was very organized and calm. I was just there to get a quote but ended up buying the car. The whole experience was so positive and relaxing. I can't say enough good things about Jeff. He makes you feel at ease. He goes on his way to help you. That was the best buying experience I've ever had. I hardly recognized you. Go and talk to Jeff. read more

Unfortunately, can't go lower than one star. PLEASE be sure to check the razzle and attempt to dazzle numbers on a car you may purchase. It is apparent, to me, that the "trick" they want you to see re numbers that aren't accurate, is the goal. I've been invited to NOT do business because I called them, Manager, on a number that they wanted the consumer to believe. I was accused of being rude. Maybe. But don't try to sell a consumer a joke. read more

Don't speak to Brad. If I could rate zero stars I would. Absolutely terrible experience from start to finish. Pushy, unprofessional, and seemed more interested in closing a deal than actually helping me find the right car. I felt pressured the entire time, and he kept dodging my questions about the car's history and financing details. I also kept catching him looking me up and down, and I found out later he was not single. I've never felt so disrespected at a business. Save yourself the frustration and go literally anywhere else. I took my business to Ken Fowler's Subaru. read more

07/14/2023 my airbag light is still going on and off. I have taken the vehicle back in to Thurston three or four times now to have this issue addressed only for the light to come back on a month later. Not only did they sell me a vehicle with the air bag light coming on but not they're refusing to properly diagnose and fix the issue with the air bag light. I highly do mot recommend this dealership as they will sell you vehicle that are a safety hazard to both you and the public. I have contacted the Dodge department and filed a claim. I am waiting to hear from the FCA so they can send a licensed and professional technician out to diagnose the vehicle. read more

Thurston Auto Plaza - Picture of the airbag light going off in the vehicle. This is the 2015 Dodge Challenger I purchased used from Thurston Auto Plaza. - Car Dealers Near Me - Ukiah, California

Caveat Emptor! Lots of time and effort put into considering a car that, after our own research, proved to be defective and subject to recall. Hard to believe that the dealers were unaware that all cars of this model were defective and precluded from the benefit of a warranty. Close call. Buyer beware. read more

I worked with Jeff Coddington to buy a 2024 Rav4 Woodland. The whole process was super low pressure, Jeff answered all and any questions I had and gave a fair price for a rare vehicle. Merrill with financing worked to find me a better rate and Jeff even came in early on Saturday so I could pick up the new car. Thank you Jeff and the Thurston Team! read more

Bought a 2024 Chevrolet Trailblazer from Thurston and am satisfied with the car. Problem was I was not applying for credit was going to pay cash. I told them not to run a credit check because I was paying cash. They did it anyway. read more

Wow, was going to get my Lexus serviced there. Thurston Toyota. Asked for prices and they just wanted to BEND ME OVER, how ridiculous. They acted like I was wasting there time. Glad I read all the Yelp reviews. Bunny read more

WARNING. Thurston Auto exhibits unethical business practices. Do not take your vehicle here. They did not honor my extended warranty. The staff made false statements made with deliberate intent to deceive. And then management stood by these false claims. Truly unethical behavior. Shocked that Thurston Auto is allowed to continue business. read more

As I expressed in my other review, I have bought 9 vehicles from Thurston I have been mostly happy during those purchases I have also sold them a few vehicles. I decided to bring a first-time buyer over there and the one salesman express to the guy I brought because he saw tattoos hey how long were you in prison. The salesman Enrico had great jokes but when Enrico and the sales team along with financing team seen his credit score was only 650 well they decided to tell him he had no credit score and that he needed a co-signer then the finance person @ Thurston Auto Plaza said give me 30 min to see what we can do to get you financing. We waited almost 2 hours and never heard a thing Jarrod never received a phone call or any one person acknowledging him saying sorry we really tried to get you a deal. Just any kind of person interaction that says every customer is important to Thurston Auto Plaza even if we cannot get a deal done for you. The salesmen Enrico just started working with another couple and ignored Jarrod as if he was a nobody and he is a somebody I brought there first. By the way My name is Dana Jess from Fort Bragg Ca, Just right over the Hill read more

I recently purchased a 2024 RAV4 hybrid from Thurston Toyota. My salesman was Will Greene, who was very polite, professional and no pressure. I've purchased new cars over the years at dealerships in Southern California, the Bay Area and Sacramento, and this was one of the best buying experiences I've had. read more

Went to test drive a Jeep & Tacoma on my husband's birthday. Wanted to see which would work best for our situation. We were concerned about having to deal with high pressure salespeople & not intending to buy that day. To our delight we encountered 2 very nice, knowledgeable, no BS salesmen that helped us drive the few cars we came to see. The next day we went back, made an offer and drove off the lot with our new Tacoma. We would not have bought if the deal was not right for us. We would not have bought if we felt pressured. We were considering vehicles in a 300 mile radius but were very happy to buy local. Special thanks to Danen Strachan & Brian Martinazzi for being the type of salespeople we all hope to encounter when making a big purchase. read more

Again I say, There's no where else I'd buy a car ....! Because of Trevor and his team we continue to come back. We have brought several people in and all have had wonderful experiences!!!! They are up front, polite, professional and work hard for your business. I give all my business to them even though they are 73 miles away. It's hard to find a trusted dealer. Love this place and the family like atmosphere!!! read more

Thurston Auto Plaza - Car Dealers Near Me - Ukiah, California

My wife had issues with blowing a headlight multiple times so she took it to Thurston's service department. First, they were confused what the issue could be then once they did and replaced the wiring harness and bulb with a genuine replacement, they didn't think to offer replacing the other bulb so that one wouldn't blow. A week later, bulb blown. Nice preventive maintenance! Had to order replacement parts and left specific instructions to receive call once parts where in. A month later we called them to check on the parts....they got them 2 days after ordering. Needless to say they lost all of our future business. I guess our next vehicle purchase will be done out of county. read more

If your looking for a car a drive down south is well worth it . Victory Chevrolet will work with you on a new car and will try not to get of the warranty issues that may arise. I have a volt and that I looked up the emissions warranty on a pzev vehicle the emissions warranty is 15 years or 150k I was well under both thurstons tried telling me the egr system is part of the powertrain and that warranty had expired. I then asked victory Chevrolet and they said yes it is under warranty unless outside influences caused the issue they have my car fixed in less then a day at no cost because it was still under warranty. So make sure to check out victory Chevrolet in Petaluma ca there a great to work with. read more

Over 2 hours for an oil change with an appointment. Waste of time and money. Took air out of my tires without asking.

Don't know why the negative reviews are here, my late wife and I bought our first brand new '03 4Runner from Thurston and have enjoyed worry free scheduled maintenance as well as routine oil changes including inspections for 18 years. It's nice not having to wonder about the people servicing your vehicle and if you show up without an appt. obviously you'll have to wait longer if they're busy, that they're full up with customers says it all imo. read more

Thurston Auto Group suffers from the rapid growth of the Mendocino area, and the explosion of Cannabis Cash in general. When I see only 5 star ratings and 1 star ratings for a business, I know better than to expect good service or a good experience. Thurston used to be a good place to get your car serviced, but like most businesses in Ukiah, Thurston is now overrun with too much business, and Thurston has failed to evolve, tool up, develop a staff, or build to suit it's customers. I have only one other thing to say, and that is, Hey Thurston Auto, why would I buy a car there when you are unable, on an average day, to service my vehicle? If it takes 4 hours to change my oil, and I have to make an appointment well in advance, and you have no rental cars available, WHY WOULD I COME THERE? Answer: I WON"T, and I won't buy a car there either! read more

I've given these guys two different times to get me into a car with no luck, all they've done is knocked my credit down even more telling me I should wait longer which in the meantime it just causes my car to go down in value even more, not someone I would recommend going to as I just feel that I'm being judged based off a number. first time they undercut the trade in value by over 2000.00 dollars this time I didn't get any info other than they couldn't get it approved even though I pre qualify for a loan through Westlake financial. DO NOT GO HERE AT ALL read more

The owners are childish and rude. They treat others with disrespect. I heard Trevor curse out a young lady that works at Enterprise when she had done nothing wrong. She was trying to help by moving a car that a customer had parked in the wrong location. He yelled at her "F*** you! Move your sh**y car". Again she hadn't realized that the customer had parked there, and when she saw him and the car she said let me get the keys to move that, he then cursed at her. This owner needs to realize some of us don't want to do business with someone that treats others this way. Grow up and act like a mature businessman. After seeing that I will take my business elsewhere. read more

Hare Krishna. A very bad experience with the Tim Johnson (sales) and Tim Jason (one of the owners?). I wanted to purchase a GS450h. I asked them the lowest price they are willing to sell it for. Mind you I had conversed with them before via text message then I called to complain about my experience. I got a very rude and unprofessional reply via text message from Tim Johnson. Then I called to speak to the owners (Jason Thurston) the sales manager lied saying he is hardly in..anyways I think the owner picked up (?) and started giving me a lecture, if you don't like the car get lost. They claim to be a dealership but they cannot treat potential customers or have a decent etiquette on how to make a sale. They are trying to run a business ? The owner was completely rude over the phone. I can post the whole conversation and you can decide was it proper or not. I asked the so called "owner" how old just to see if he would respond, he didn't reply, he asked me how old I am. I told him 35. He told me I am old enough to be your father. What the? Completely avoid these dealership. Go somewhere else. They won't be in business long. They will be finished soon. I will be contacting the cooperate office of Toyota and other partners of Thurston division. I will be posting the audio of the conversation with the dealership owners. Please stay informed. If you have a complain about the pathetic service please complain to Toyota, Honda, Chevy, Dodge head quarters and do a audio recording to show how they treat customers. Post it on facebook and youtube, google reveiws and let the public see how horrible their customer service is. We customers are how these people make money. Hare Krishna Ronald Singh (Sacramento). read more

If I could give less than 1 star for Thurston Toyota, I would. The absolute WORST customer service I've ever experienced. Their registration department registered my VIN number under the wrong person and it's taken them 2+ months to submit the paperwork to get it fixed. Meanwhile, the manager is a complete JERK. Didn't respond to my emails or phone calls and when he finally did, he gave me so much attitude like it was my fault this happened! Said that it was being taken care of and that I didn't need to keep contacting him, come to find out, it wasn't fixed yet. On top of that, I wrote him an apology email for being rude on the phone and he didn't even respond to that!!! read more

An amazing selection of new and pre owned cars and trucks. They have Toyota, Chevrolet, Honda and Chrysler Jeep Dodge and RAM trucks. No need to travel. They support a ton of local programs. Buy local. Support local. read more

The service department at Thurston is awful! My daughter ordered a scrape plate/splash guard/belly pan or whatever it's called because the one on her car, a Dodge Dart, had broken bolts and was hanging low and scraping on the ground whenever she went over a bump. When she got her car back, it was still doing the same thing. We looked under the car and saw that the scrape plate had not been replaced. I went in to talk to them and they said there were two pieces and we had only ordered the back piece (Say what?? The two pieces are connected together. Why would you just order the back piece and not the front? I've had this replaced before by Fowler Auto and they replaced the whole thing). Then the Service guy tried to blame it on the Parts Department - they ordered the wrong part and the Service Dept. can only replace what they're told to replace. Hellooooo, they're the service department. Which part of "service" do they not understand? I asked why they didn't see the broken piece when they hoisted the car up and they said they only replace what they were given to replace and they weren't told to diagnose it. Okay, so if your service people see something obviously wrong with the car, they won't tell the customer something is wrong because they weren't in the "diagnostic" mode? Why don't they just call themselves the "Replace Only the Part We're Given" department? This is NOT an auto service department. Then they tried to blame the problem on my daughter - she ordered the wrong part. I asked him why they didn't tell my daughter the part wasn't replaced and let her drive off the lot with it. He then blamed it on the tech guy - he didn't say anything and the Service dept. can't do anything if the tech guy doesn't say anything! This guy at the Service dept. was pathetic. I will NEVER have my car serviced here ever again. read more

The Absolute worst!!!!! I bought a car from their website. MSRP plus taxes documents ect. Licensing was going to be determined. The price was $67,128. I printed out my receipt and thought I was all set just needed to bring my Drivers license and proof of insurance in when I go pick up the SUV. I get a call 5 minutes after I purchased the car telling me that there will be an additional $4,995 because of market demand. WHAT A JOKE!!!!!!!!!!!!! read more

This family owned business is hands down the best in town! I will never buy a car anywhere else! The sales men are great, service is Phenomenal, and all around a great and easy experience! read more

I bought my 2014 Corolla Feb 26, 2015, it was new. I also purchased a 7 year/75,000 mile warranty. I maintained my car according to the owner's manual. I never had a problem wit it until April 20, 2022, when the engine suddenly failed. My car only has 59,000 miles on it. After spending hours and days on the phone with Toyota, Inc., and then with Thurston, I was treated very poorly and although my warranty could have been honored, it was not. What happened to their "Goodwill" warranty? And my warranty pamphlet that says certain parts, including the engine, will be covered even after the warranty expires ~ what a lie! This is illegal and I have made a complaint to the Bureau of Automotive Repair in Rancho Cordova. Stay away from Thurston everyone, and stay away from Toyotas!!! read more

I recently bought my 5th new vehicle in about 7 years from Trevor and the Gang at Thurston Auto Plaza. Once again Trevor and his team treated me with impeccable professionalism and made me feel as if I was part of the family. Little things like when some of the employees walk by and say hello to you like you're part of the family makes you know that you're in the right place and where you want to do business. My last purchase had some special circumstances which once again Trevor handled without even blinking an eye and made it happen for me I extend my gratitude and appreciation for the way Trevor treats me when I do business in his store. I will continue to buy all my vehicles at Thurston Auto Plaza and can't wait to see what they have in 2019 when I'll be ready again read more

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Hey everyone I would highly recommend to buy a car at Thurston Auto Plaza. I was helped by Kevin Brown he made the process really fast and easy. He Gave us the exact numbers we were looking for, Got us approved. We had lost hope after we had gone to various other dealerships and they would turn us down For different reasons. Kevin made my dream car happen a 2018 Dodge Charger scat pack 392 :) Thank you Kevin for such an amazing experience! We will be definitely driving down to Ukiah (even though we live an hour away)in the future to buy another car from you. read more

Thurston Auto Plaza - Car Dealers Near Me - Ukiah, California

I usually don't give bad reviews, but this one really has me wondering where did customer service and loyalty go. We have bought 3 cars over the last few years and went to but another one today. My wife and sister went by themselves since I had to work. Not only were they not willing to work a deal, both my wife and sister stated they felt they were getting the run around and bad service because they were women. After getting the run around the deal they presented them was well over priced. My wife took a picture of the computer and no matter how much I have played with the numbers they were price gouging her in the thousands. This is sad that a business would operate this way. I know car dealership are trying to make money but to screw over someone is another story all together. Sadly they have lost my business and I hope anyone going there pays close attention. read more

DO NOT BUY A CERTIFIED USED CAR FROM THEM. They sold me a LEMON which literally fell apart as I drove it. When I offered to buy a new vehicle from them if they bought back this piece of crap after 4 months of ownership, they offered me more than 6k LESS than the purchase price, about $1500 less than KBB price, and $2500 less than I had been offered from another dealer. DO NOT TRUST THEM! These other reviews must be a sham! read more

Car sales are up right now so it appears that the sales manager at Thurston Honda can treat customers poorly. I was all set to buy a car today with the deal worked out and the contracts ready to sign. I walked out because of the way in which we were dealt with by the sales manager. The Thurston family are good, hard working local people who have worked hard to establish a good reputation. However, because of success in my opinion they should put more expectations and effort into the training of "customer service" for some of their staff. These staff reflect the Thurston name and at least today that reflection was poor!!! Sad!! Buying a car is a big deal and the customer experience should matter. Car sales won't always be so brisk.......make sure you take your time and get what you want. read more

I tried to buy a Honda at Thurston's earlier in the year. I had done a lot of research about the car I was interested in and Honda financing. I was given a decent amount of time to test drive. BUT I was subjected to patronizing responses to questions. I was also given inflated financing percentages from the sales manager. Although less convenient, I opted to buy from Kastner Honda in Napa. They had zero sales mumbo jumbo, gave me the best offer from all Honda dealers in a 300 mile radius, and answered questions appropriately. read more

Horrible customer service and business practices! I tried to get my deceased relative's name simply removed from their customer database and they can't seem to figure out how to do that. I've notified them at least three times in writing to unsubscribe her from all emails and mailings but I continue to get letters, mailers and buy-back offers addressed to her as if she were alive and still owning the car she purchased from them 9 years ago. After calling and leaving my last email, I was immediately called back by a very unprofessional "salesman" (he couldn't even bother answering his cell phone with "Thurston Auto Plaza") who thought I contacted them by email to purchase a vehicle! While I was trying to explain to him why I contacted Thurston Auto in the first place, he just decided to hang up on me while I was speaking. PLEASE avoid this dealership and go somewhere else! They probably have developed their bad attitude because they have been one of the biggest dealerships in town and locals don't want to leave town to buy a car. Judging from the rest of the detailed reviews here, the people who work for this dealership are completely disrespectful, ignorant and incredibly unprofessional. Walk, run, drive to Healdsburg, Petaluma or anywhere else to buy your next car...don't use this dealership! They don't care about you (the customer) and they can't take the time to be personable and professional to get and keep their business base. Way to run a business guys! read more

I wanted to add a note to my previous review- to specify that the Express Lube guys at Thurston Chevrolet were not the dudes I had the negative experience with. It was the two white dudes sitting at a desk in a lobby adjacent to the express lube service area. They mostly seem to do as little as they possibly can to stay employed there. Lol. (I just wanted to make sure the people that do make an effort aren't effected by this review) read more

This place is the best. The most honest sales guys ever. I went in and they sold me a great used car at the best price possible. I did my research and they had the best prices out there. Then when it came to financing I got a exceptional rate. I highly recommend this place. They are the best. These are not your typical car dealers, they treated me like family. I went back recenlty for a service and even the service dept was great and the prices were great as well. This was all around a great dealership and I am so glad I had the opportunity to do business with them!! read more

I had called the dealership regarding a Toyota for sale and set an appt. for the next day to see it. I woke up with a bad back, and called to say that I wouldn't be able to come to Ukiah from Windsor. Mike called me back and said that he could bring the car to me, no obligation. He drove the car down, I took it for a test drive, and said I wanted it. He had the docs ready, so I could sign right then. Mike was personable and professional, and I did not feel any pressure to buy. This was Customer Service at its very best. Thank you Mike Young read more