Pick up and delivery service is unreliable. They missed pick ups and deliveries many times. The last time they did not deliver my clothes for a week and a half (they should be delivered in 4 days). I called to see where my clothes were. They showed up the next day but after leaving 2 messages saying I want to speak to someone about the issue, no one has called after 2 weeks. Also, used the wash and fold service. Folding was not professionally done, there were wrinkles in my shirts and I always had to refold everything. There is another company that does better for a lower price. read more

Great service always friendly and always able to make time adjustments best cleaners ever

My office has used this cleaning service for years now and all of the professionals there use them for their personal dry cleaning. Well, we are in times of COVID and I'm not going into the office so I can't drop my stuff off in the bin. I had a bit of dry cleaning to be done, so I looked up on their website and found out that they do free pick up and delivery if you're in their area, and I am in the area! I was so pleased when they picked up my stuff yesterday morning and dropped it off exactly 24 hours later. The service is great, my clothes look great, and I am one happy customer. Their website is easy to use to schedule someone to come to where you are. If you're looking for a reputable dry cleaning service this is the place to check out. read more

They lost my clothes. They did not replace my clothes. They broke communication multiple times. First, I received the news when the owner/delivery person came to my door to tell me that my order was nowhere to be found. He apologized and said he felt like a F***ing R**ard which was extremely offensive and unprofessional. After agreeing to credit me for 17 pounds of laundry, they magically found the order in "Los Angeles" the next morning. Two days later, I received a call claiming they were not in LA, but actually in "Chicago" and the girl who accidentally got my order was going to have them shipped by the end of the week. That never happened. Nor did It happen during the next 3 weeks of phone tag and completely shady excuses. For some reason, the company handed me off to a new person from a completely different dry cleaning company. They claimed to have sorted the issue and would "keep me up to date once they had a tracking number." They eventually broke contact with me after saying that their "contact" was not responding anymore. And left me out to dry. 3 weeks was when I decided to cut my losses. I wanted to share my experience to forewarn any prospective customers and save them from the three week ordeal of pathetic excuses I had to endure. read more

The pocket zipper on my Eddie Bauer down jacket broke, so I called around to see who could do clothing repairs for me. A few places that said they could repair, but that it would take up to 3 weeks. Then I found Taken 2 The Cleaners, called and left a voicemail about my issue, and got a call back that same day. We schedule a pick-up time at my office downtown (so convenient) the next day. The pick-up was on time, and I got my coat back (delivered back to my office) within three days. The cell phone number they provided that allowed me to keep in touch and monitor the length of time it would take was an extra nice piece when it comes to these types of fixes. I will be using them again for other repairs that I can't handle on my own! read more

I am willing to pay the small extra charge for their service. I pay about $1-2 more per item than I would. But it's WORTH IT! 1. Ryan, my area's rep, is amazing. He remembers me and how I like my items cleaned. Once my items were not pressed as I like them and he picked them up and had them redone for no charge. He's friendly, professional and detail-oriented. 2. They also do cobbler and repairs. So nice to just leave a pair of shoes or ripped pants in the bag with a note and everything comes back in perfect condition. I commute an hour to work and so this service is crucial to me. I have struggled to find a dry cleaner who didn't leave my clothes smelling weird, took a week to clean work clothes or ruined clothes. I love this service and highly recommend it. read more

I was a bit nervous sending my things in because I had just moved to a new city from Los Angeles and these were some of my favorite items. Ryan personally picked everything up (boots and two pairs of jeans) and kept in contact with me throughout the few days it took to get them repaired. He then delivered them to my door on time, and I was beyond pleased with the exceptional quality of work. This is an economical way to receive 5 star service in Milwaukee, and will absolutely be returning. read more

Since I use a wheelchair and transportation is a hassle for me, this is one of those little luxuries I allow myself. Taken 2 The Cleaners is a pick up and delivery service that is very customer friendly. I just wish they came to my area more often. read more

I can not say enough good things about them! Amazing customer service! Ryan, Randy and Adam have gone above and beyond for me personally and for the entire apartment buildings I work for!!!! read more

Taken 2 the Cleaners is an amazing service. I've used them for years. When my kids were little, getting to the dry cleaners was an insurmountable task. The valet service saved me. Ryan and his staff are always friendly and extremely efficient. They also communicate well so I always know when to expect my items back. Their tailoring and cobblering services are also great. I mark any repairs or alterations I need at home and they come back perfect. This company is great for busy professionals and also for busy parents! read more

I had the heel on a pair of shoes repaired. Service was fast and friendly, they picked up the shoes right at my office. They came back fixed and shined, and the price was very reasonable. I will use this service again, for sure. read more

Despite the general friendliness of the staff, I found them to be a bit unorganized. They forgot about my initial pick-up appointment and may not have shown at all - if I had not contacted them 1/2 hour after they were to be at my home. We had a difficult time scheduling a drop off appointment and my items were left inside my front door. This occurred after I had spoken to Ryan and expressed that I did not want my items left as such. He was very apologetic and did schedule a pickup with me to re-clean one of my coats for free. I advised the gentleman who re-picked up my coat from my job that I would contact Ryan to schedule a drop-off time. However, two days after the coat was picked up -- I came home to find my coat left in the back door of my home. :( I decided to go with Taken 2 the Cleaners, because my sister claims to know Ryan personally and highly recommended them. Yet, I would not do business with them in the future. read more