I have stayed at many Hampton Inns across the country and my experience has been very similar and…read morepositive most of the time. Staff is always friendly, willing to help and always greet you when you come into the lobby. The continental breakfast is a big reason why I choose Hampton along with the more affordable accommodations compared to other Hilton brands. The experience was no different for the Hampton Inn and Bangor with the exception of the wait time to get our room. Check-In is as 3:00pm and my family and I were not able to get into the room till 4:00pm. I am a Hilton Honors member, checked in the day before and despite all that effort spent an hour in the lobby area waiting for the room to be ready. Non-Hilton members were walking into the lobby whose rooms were ready. I know this because the front desk staff asked them if they would be interested in becoming members during their check-in process. We eventually got up to around room 1 hour later, but only because I got notification on my phone of my digital key being ready. The staff was not the one's who notified us. When I provided my feedback in their email survey, I got the typical response that said sorry and they hope we give them another chance, but my feedback will help improve. They did nothing to compensate me for the 1 hour less of room time I got but paid for. I can empathize with businesses who are short-staffed and the difficulty of hiring quality individuals to fill key customer-facing roles or support staff who make up all the other departments who make a business like a hotel function from day-to-day. I work for a bank, and we too have difficulty hiring quality talent or those willing to go above and beyond just the expected responsibilities.

We stopped off here while on our way to Canada. It happened to be half way from where we were…read morevacationing in NH and where we wanted to go in Canada. We were very tired and pretty much crashed when we got here. But, the next morning on our way out of town we stopped off at Stephen Kings house (about 5 miles away) for pictures. That was a highlight. Then we stopped off at an old bakery and convenience store in Brewer, just down the road a couple of miles. On our way back out of Canada we booked this hotel again. It is one of the cheapest of the Hilton family in the area and we actually booked the same room again. This time I was a little more alert and noticed that they had Netflix! After traveling for almost 3 weeks I was having a little Netflix withdrawal. I got excited and my husband, who had a restaurant picked out for dinner laughed and said "I guess that means we're eating pizza in tonight". YES! This is one of the nicer Hampton Inns we have stayed at. It has a walkin shower and a higher toilet-both helpful when you have an injured hip and knee. The breakfast were good too.

This is, by far, the best Residence Inn by Marriott I have stayed in. I'm am Marriott Platinum so I…read morehave stayed in quite a few. The staff is exceptional. Friendly competent and welcoming. The hotel lobby, kitchen area, pool, work out room, laundry and whirlpool is kept spotless. The rooms are very spacious and have all you need to cook clean and be comfortable. The breakfast is more than the usual inedible items of the day and edible staples. All the food put out is great, as is the breakfast staff.

I have recently begun staying at Marriot brand hotels and the Residence Inn at Bangor does not…read moredisappoint. There is plenty of parking both public and private (behind a key activated gate) and it's FREE. The lobby is very clean and staff is very friendly. I was able to get approved for a late checkout which is helpful as we are attending the PBR event next door at the Cross Insurance Center. The convenience of being able to walk to any venue at the center is very convenient and worth the costs. I got a king bed suite which has plenty of room and a pull out couch. Bathrooms are huge with plenty of lighting and our room had an oversized walk-in shower. Pressure and water temp were great and I didn't feel like I didn't have any room to move around. Bed is comfortable and like most places the pillows are "eh", where I typically have to stack a couple to get comfortable for me to sleep. The little kitchen has everything you need to cook a small meal for your family if you choose to. Ice maker is built into the freezer making it easy to produce ice without having to walk down a long hallway to find the ice machine. It's full size refrigerator in the suite so we ordered Walmart delivery to bring some snacks and drinks to the room. The Hollywood Casino is located across the street and there is plenty of restaurants and shopping within 2-3 miles of the area. If you are attending an event at the Cross Insurance Center, I would highly recommend that you stay at the Residence Inn both for convenience and comfort. The Timber Kitchen and Bar is located within the hotel but also accessible from outside the hotel. Read about my review with them that you won't want to miss. Overall, I had a great experience and I would stay here again if we attend any events at the Cross Insurance Center, both for the proximity to the venue, but also because I can keep my car parked for free at the hotel.

Stayed here on business for 4 days. Staff was very friendly and pleasant. Rooms were clean and well…read moremaintained. I cannot speak to the restaurant for dinner but breakfast was good but standard for a Garden Inn. Housekeeping did a good job with requests for towels and such. Definitely one of the nicer Garden Inns I've stayed at I am frequent traveler (weekly) and Diamond member I would recommend this property and would stay here again.

We go up to Bangor once a year or so to visit family. Last year we stayed at the Hampton Inn across…read morethe street (you can find my 4-star review), but were a bit jealous of the restaurant/bar in the Garden Inn across the street. This year, we paid the extra $30 to stay at the HGI (plus another $30 for breakfast, which is free at the Hampton). There were a number of minor disappointments at the HGI but nothing compares to the lack of hot water for a shower in the morning, which is baseline to call yourself a hotel. There's nothing quite like a cold shower after a bad night's sleep. Minor disappointments included that there was nobody at the front desk when we tried to check in at about 6 p.m. There was no bell and after 10 minutes of waiting we had to let ourselves behind the counter to knock on the manager's door. It was also really noisy - sound insulation is terrible, particularly from the hallway, which was a behive of squabbling children and teenagers and banging doors all night long. The toilet was mal-adjusted (the float was set above the fill tube) until I fixed it at about 2:00 a.m.

Great location downtown within walking distance of anything needed. Street parking or garage up…read morethe road if needed. Different concept with no front desk staff and enjoy it. This is the second time I have stayed and they are great with communication for instructions and access. The rooms are nice for an older building. Yes there may be a few character items within an old building, but for me that is part of the experience! Comfortable beds, clean and quiet during my stay to enjoy an awesome night of rest.

Terrible Service! They took over $1,800.00 dollars from a disabled veteran who couldn't no longer…read moremake it to the reservation due to the disability worsening. They did not care and did not give the disabled veteran a refund. Scam mentality & not a good business ethically. They also wouldn't release information such as business agent contact information for litigation purposes. Wrong, illegal, and this hotel will still be reported to the courts. (January 2026 Occurrence With Statute of Limitations) P.S. Out of all the hotels in Bangor, go to one that doesn't treat individuals like this. Especially disabled veterans.

Quaint little inn across from Eagle's Nest (where they have a really delicious lobster roll). We…read moreare staying the night and really, I wish we had stayed for the past couple of nights we've been in town. The owner is the most charming and adorable man...according to my husband "aside from my Grampie, this man is the nicest man ever!" Smaller rooms are $87, and for $10 extra, you get a bigger room with full double beds. The shower is AMAZING!!!! Water pressure is on point and I felt incredibly clean! Even my mosquito bites from camping with family felt cleaner after being in the shower! You can't go wrong here, folks! I would rather spend my money on supporting this family owned inn than one of those high priced hotels any day!

Except for the traffic which is about 200 feet away and also the traffic stops at about 10 p.m…read more this Motor Inn is excellent. room 4 out of about ten rooms is extremely clean and well organized with new carpet nice large Samsung TV a large refrigerator and microwave there's no coffee pot however there's a nice clean pot for water and plenty of cups the decor is fine and interesting the quality of the workmanship around the room is excellent. The bed is very comfortable there's a Bible in the stand and there's plenty of lighting and heat and air conditioner. The owner and his wife are intelligent educated hard working people who appreciate a good guest so stay and have a conversation

The staff here is incredibly friendly…read more Jessie was amazing, she was very inquizitive about my interests and needs, and was incrediblu sociable. Awesome service from her! SULLEN! Hope your paintball team kicks butt!! Gina was rocking, super friendly and awesome, very helpful! Super chill!! Your bartending staff Jacob and Izzy were really cool! and turndown service was on point. If you want friendly service here is your destination! Thanks for making my stay comfortable and awesome

Manager was bad. We had 90 degree temp on 4 th floor and they didn't care. They didn't fix it…read morefor the three nights we were there- and my CC was fraudulently "run" several times. I'm a Hilton Diamond - due to staying sooo many nights travling for work- and have stayed at several Marriott properties as well- this was by far the worst experience- and worst manager/staff- we have experienced in a long time.

Fantastic date night with my hubby . Romantic atmosphere, friendly staff, fantastic food and drinks…read more. Expensive and worth every penny !

The house it really neat. I particularly liked the front porch area, the outside walls of the…read morehouse have these beautiful stones and cool little pieces. The house was clean and comfortable. We were in the Burgess Grant room and it was large and spacious with a clean bathroom. Breakfast was easy and quiet. The location was kinda weird but we were only here for one night so I wasn't able to get a good feel for the surrounding area but it didn't really seem like a walk-able area.

I'm a Diamond member and this is one of my favorite hotels to stay at when I travel for work. Very…read moreconvenient location, not loud at all considering it right on an on ramp. Room was great and clean! Bathroom was big and comfortable. Home made Cookies at night is a really nice touch! Staff is always friendly. They have games available to play if you wish. The workout room is great and more than enough equipment. Breakfast has a great selection of food! Will continue to stay here. Prices are what to expect when in Bangor but if there's a concert in town, prices go up dramatically so be aware when booking.

comfortable inn located fairly close to the mall (best to have a car). Daily breakfasts were full…read moremeals with bacon or sausage or ham and a variety of fresh fruit, cold and hot cereals, donuts or bagels and the waffle maker! Coffee and juice and yogurt. The rooms came equipped with a mini microwave and a refrigerator. Bath amenities were standard and clean. We would stay again if given the opportunity.

The stay was awesome! Byanca was amazing and so accommodating. Our flight kept getting canceled and…read moreshe extended our checkout time later so we didn't have to sit at the airport waiting. As it turned out, we ended up staying two extra nights on top of the one stay after our first flight was canceled. She is an asset to the Marriott Company. She definitely belongs in an upper management position. We will continue to use your organization for all our travels. Thank you!

This hotel is a solid 3, not the best but also not terrible. The beds are fine, but I did toss and…read moreturn for a good while before falling asleep. I don't know if I just couldn't get comfortable or if it was the air conditioners fault. It literally made the most obnoxious sound all night. The bathroom though was spacious and clean. A definite downside for me was the gym. It only contained two treadmills and a bike, nothing else. Even the most base of hotels have at least a yoga mat and a selection of weights.