This review is about Xfinity in general not the Ukiah office. I do not care how fast a internet…read moreservice is if it doesn't have good customer service. At Xfinity (the main number) No body knows what they are doing there! I just needed to print a label to return an item. I can't print the dang return label. I called the returns department and they tell me to call customer service cause they can send you a box and a label. I seriously questioned this as I have never had them offer me a box and a label. I was correct, no box and label. I was transferred around and around. I was finally told that I could I could use a label I had previously used. Honestly I doubt it but at this point, I give up. If they are to unknowledgeable about how to do their job I do not know how to fix that. I will try and use this label and if it doesn't work I quit! I do not have hours and hours to spend on the phone. I have only ever had one employee there go way above and beyond to help me out. That was back in January. Ernesto, was so helpful and actually got me the label I am reusing. Other than him every single time I have called Xfinity it is a zoo.

I experinced nothing but exceptional service. My internet…read moreprovider went dark, never return a call from June 2-16. I was panicked. I'm in graduate school and require to be online several times weekly or FAIL! I walked into the office on a Tues at 2pm, 4 people in front of me and I waited for Theresa to call me up. She was kind, helpful and accurate. Theresa knows her stuff and she treats each customer like they are the only person in the room. She was amazing! When it was my turn, she had me signed up, my order complete and a tech scheduled for less than a week out. Home install was just as satisfying. Ash was fast, clean, educating and respectful. He made sure all devices were connected and gave me tips to help me in the future. Thank you Ash! The best part? Service is wildly fast and less expensive than the undeserving company that ghosted me.

Horrible customer service. When I signed up I had to take to Protective Service plan it was free…read morefor 6 months, but then had to cancel after 6 months, or you were charged 12.99 a month. I had canceled this twice and it keep showing up on my bill. I used the chat on a desktop asking them to take it off my bill. They wouldn't, telling me I never saved the changes. I had used my phone previously, and apparently save button was not visible. Any respectful business would have removed the charge. Just a terrible experience and once my commitment is fulfilled I will be going elsewhere.

Unable to get the non-English speaking tech support to take our system off of pause. We have DISH…read moreaccounts vacation cabin. Duectoba severe language barrier we are unable to get our system off of pause.

Ok, this updated review is to address the service visit by Cesar and Josh today. They are very…read moreprofessional and came through for us. Not Mediacom's fault router failed. Thanks all!

The worst internet service I've ever had. Sometimes the internet used to be out for days. Then you…read morecall to report it and they say there's an outage in your area.. continously The king of price gouging too. They hike your rate up without providing the customer any notice. Then when you threaten to leave they give a short lived discount. The very worst Go with Starlink

Outstanding Service!…read more I can't say enough good things about Rhemo. He went far beyond what I expected from an installer. After discovering my Starlink system had been activated under the wrong service plan, he took ownership of the problem instead of simply saying it was a Starlink issue. He documented everything, submitted a detailed support ticket, and continued working through the process until Starlink corrected my account. I trusted Rhemo enough to give him access to my Starlink account and simply told him, "Make it happen." He accepted that responsibility without hesitation--and he delivered. Because of his persistence and professionalism, my internet was up and running correctly within 24 hours. He was knowledgeable, patient, and genuinely cared about making sure I had a working system before considering the job complete. In today's world, it's refreshing to meet someone who takes ownership of a problem and sees it through until it's resolved. Rhemo exemplifies that kind of integrity, professionalism, and commitment to his customers. If you're looking for someone who stands behind his work, takes pride in his craftsmanship, and genuinely looks out for his customers, I highly recommend Rhemo. He doesn't just complete the installation--he owns the outcome. Thank you, Rhemo, for turning a frustrating experience into a positive one!

After living with wires on the side of my house for 40 yrs, I decided it was time to clean things…read moreup. I found The Remo Group and their reviews looked so good I knew that's who I needed to contact. Armando did a wonderful job; so professional and knowledgeable and pleasant! This is a great service and I so happy I found the Remo Group. Thank you Remo and Armando

Maurice Makoyan did a great job at getting the job done and repositioning devices from kitchen to…read moreliving room. Very helpful and communicative! Thank you Maurice for your assistance and help 10/10 experience. Set up is great, wires are neatly placed and positioned. Internet service is at 100%

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

This place is joke, Get a dial up connection before shelling money out to these People. Terrible…read moreservice, Slow and unreliable. You will have issues hourly at the least daily. Way to expensive for the crap you get. Can't wait to switch to Skyfiber or Further Reach when they become Available in my area. This Company Sucks and Deserves ZERO Stars

For nearly 2 years now, CVC and The Sea Ranch Have left 200 feet of their cable lay on the surface…read moreof the ground in front of my house and the 2 properties next door. I have called, emailed, wrote letters, and sent videos for over a year, yet they have done nothing. Also, nothing from The Sea Ranch with all of their design approval hoops they make home owners jump through.

i go t my dish hooked up from joan tillman last week she was very honest and helped me get the best…read moreprice i could get. very happy with my service i would recommend this company 10 out of 10 times if you are looking for a quick honest installment set up

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