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    Studio41 Home Design Showroom

    3.7 (51 reviews)
    Closed 9:00 am - 5:00 pm

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    5 months ago

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    2 years ago

    I needed to get my order sent asap and I got great service at the delivery department! Thank you Stephanee!

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    Thank you for your review Ken!

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    Thank you for your review Gina!

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    6 years ago

    Well my project is not finished yet. But I wanted to say that so far, my experience working with David Berberich have been great.

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    Page 1 of 2

    Ask the Community - Studio41 Home Design Showroom

    Review Highlights - Studio41 Home Design Showroom

    We were assisted by Karina Ferro at the Studio41 in River North redoing a master bathroom at a vacation home in Michigan.

    Mentioned in 3 reviews

    Read more highlights

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    Porcelanosa

    Porcelanosa

    2.0(1 review)
    1.7 miNear North Side

    While the merchandise is nice, the customer service falls short. I ordered a faucet and sink which…read moretook 10 weeks to deliver. Not an issue at all. However, I had to continue to contact my sales rep over and over for the following 2 months to ensure there was a modicum of communication to have some insight into delivery date and to coordinate the delivery with my contractor. We set a date for delivery on March 8th and advised that I will have my contractor at my home for the final install. I messaged my sales rep the day prior to the planned delivery date to confirm and was told that I should receive a call from the delivery company. Great. When that didn't happen, I left numerous messages with my sales rep and never received a call back on delivery day. Once the delivery company did call, they inquired if delivery 2 days out would suffice. I advised that I had one person working from home to receive the item and my contractor waiting for the sink/faucet as this was planned with Porcelanosa for more than 2 weeks. The delivery company stated that they received the delivery notice JUST THAT MORNING!!! The delivery company bent over backwards and delivered the items at the end of their scheduled work day as they felt bad for me over the situation. My sales associate at Porcelanosa dropped the ball and, to this day, I have not heard back from them. Not even an apology. J'von, I'm incredibly disappointed. You were so helpful when I entered the showroom then things went downhill as time went on. Loved the sink and faucet but likely will opt for another designer or showroom for my master bathroom project this summer.

    From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

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    Waterworks

    Waterworks

    3.0(6 reviews)
    0.1 miRiver North, Near North Side
    $$$$

    The representative for the US/would take weeks to respond/state she would visit twice, would never…read morehear from her. Would email, "Oh, our trip got cancelled." Sent her pics, she stated, "that would be $200,000. for kitchen." Without measurements, coming out like she said she was, twice. After many weeks, i again recontacted her and she said, "oh, it got cancelled, were doing a new computer reboot," or some lame ass excuse. If I hadn't even reached out again and again and again, she would never have responded. Based on this , I'm sure the service and completed production, if it ever occurred would have been a "Shitshow." Looking elsewhere. This has been going on for months, what a joke.

    Oh Lord... How we fell in love Waterworks fixtures!! We went in knowing full well it would be a…read morelittle out of our budget, but decided to adjust other elements of our home remodel to accommodate our love of their unlacquered brass fixtures. Our salesperson was very quick to reply - even if the correspondence was lacking in warmth - but I persevered. I wasn't looking for friendship. But that is where my satisfaction ends with Waterworks. Overall, the products are amazing. You are paying for an extremely high end product. You will love them. You will dream about them. You will spend a lot of time on Pinterest. If you can swallow the bitter pill of feeling like a second class citizen. I just didn't enjoy the experience. We were ignored on our first visit to the showroom - with no excuse, mind you... There was a blizzard going on and no one was shopping at the Merch Mart that day. It was us... and a family flipping through the blueprints for the new home, their designer, and their Waterworks salesperson. We should have know our relationship would be doomed from the beginning. We eventually fell in with our salesperson, who seemed nice and knowledgable, if not a little uninterested. We knew what we liked... we just needed someone to help us maneuver the Waterworks product line. We got super excited. We KNEW we were going to make it work! Then we got the price. Whoa. Regroup. My two star review is not a reflection of the price... We knew going in it was going to be the high end of our budget. It's about the customer service you receive when spending a lot of money. Because lets face it... we could all go to Home Depot and buy Kohler. But when you spend money at Waterworks, you expect to be treated well. Not ass-kissing. I'm talking basic respect. We are a young couple. Sure... we are only doing a kitchen and a bathroom right now, but if we had enjoyed this experience, we would have recommended Waterworks to EVERYONE. We would have been devoted Waterworks loyalists. Instead, we will take our money elsewhere. Additionally: + The website is terrible. + You have to specifically ask that the quote include all the components to make the faucets work, etc.. That seems really, really silly... But to not even ASK if we want those components included seems sneaky.

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    Studio41 Home Design Showroom - homedecor - Updated June 2026

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