Wow. Talk about amazing service and kindness you don't often see anymore. We bought an expensive toilet from these guys, only to go to install it and find our bathroom had a weird idiosyncrasy that made the toilet incompatible. We packaged it up and drove it back to get a refund only for the toilet to drop while loading it onto the dolly at the store and shatter. The business STILL gave us a refund given the drop was not our fault. They truly went above and beyond. We will absolutely be purchasing from them again when we redo our four upstairs bathrooms if for no reason other than to recognize an ethical business. read more

I came here for a furnace ignitor, but I think I'm the one who left out of there ignited! When the clerk told me the price I told him it was half that price last time I bought one there he said "maybe 20 years ago". It wasn't even half as long. I understand the prices have gone up, but this is gouging! He didn't off price matching or even a discount. Next time do your homework online and call ahead first. I don't even really need this part but I didn't want to get caught with my pants down and I was already there. Oh well. This is ridiculous and I hope I save someone else some money from this ripoff. read more

Consumers Supply Company - This is price gouging - Kitchen & Bath Near Me - Chicago, Illinois

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Our experience with purchasing a special instant hot water system from Consumer Supply on Lake Street in Chicago was Excellent a few years ago. They had access to all brands and fairly discounted prices. When we needed a part recently, Joe C, was unbelievably helpful in finding what was the correct part and getting it quickly shipped to us. It took a lot of effort, several calls and considerable time for a little needed part. This is SUPER CUSTOMER SERVICE from smart and knowledgeable folks. read more

Walked in on Saturday, Feb 27th around 12:33p looking for bathroom and kitchen fixtures for 7 of my properties. No one offered any help on the kitchen and bath side. As I walked through the store looking no offered any help. However, several other individuals walked in and of course they couldn't even get through the door good enough before they offered their assistances. The only person that was willing to help was the gentleman that helped answered my questions about tank less hot water heaters that was when I first walked in before you go up to the steps on the other side. The staff dealing with kitchens and baths looked at a me as though I couldn't afford anything in their store. Mind you I am an owner of 27 properties total and very good career. I guess it was the color of my skin..hmmm! Well its their lost as well any referrals they would have gotten. I hope they stay in business because in today's times most business don't last long. Open today and close tomorrow. Remember how you treat people as they walked through your doors. read more

Came to return a faucet after two weeks of purchase. My plumber said that only cold water was coming out although they had water mixed. I informed him I wasn't able to answer if it was defective or not. I informed the man who saw me that I can't answer any more technical questions because I'm not a plumber. I also informed him that we were under a time constraint so our plumber brought a faucet himself. The man repeated twice that the warranty requires them to talk to the plumber. I asked them if that means that despite it being less than 30 days since purchase if they are informing me that they would not refund. To which the man told me that I "have attitude" and they "don't have time to waste on you". I informed the man that the statement was very rude and that I would have to record them on video so other people can see how the company representative talks to the customers. He promptly disappeared and then came back and offered a refund. After which he said that he was just trying to inform me of how they do things. I said I didn't want to write a negative review I was just upset at how he talked to me and that 1) he called me rude, 2)told me I have attitude, 3) told me he doesn't have time to waste on me. He responded with "do you even hear yourself right now". Have done a lot of business here before and recommended this place but no more. I don't understand why people can't handle their statements repeated back to them and why can't people just be nice to their customers. Interesting thing is a a I was leaving a gentleman behind me who was waiting was asked by one of the staff members if he has been helped and as the man started responding the staff member started repeating over him to call the phone number and the plaque as if he didn't have time to listen to the answer he asked for. Another customer waiting in a vehicle laughed loudly at the stupidity of the situation. It seems like the attitude of disregard for their customers is a trademark for this company. read more

Joe M. was very helpful! Delta was behind on shipments due to Covid and Joe continued to follow-up and was able to get our Brizo trim set delivered to our residence in time for our contractor to install. I would recommend Consumers Supply for any of your plumbing or remodeling needs. read more

We've used Consumer's throughout our entire renovation process. Joe helped us pick out fixtures for our bathroom vanities and showers. On our second trip, we went back to Joe who helped us pick out the kitchen sink and faucet we have been looking for. Each trip we have made was quick and painless. Joe helped make our experience enjoyable and I highly recommend coming to Consumers for any renovation needs you may have concerning bathrooms and kitchens! read more

We finally finished our kitchen renovation after a long few months. One of the front(faux) cabinet drawers had to be ordered 3x because it was not the right dimension that fit with the other cabinets and drawers. It was an eyesore and something I wasn't willing to compromise on and just letting it be. I was disappointed we had to pay for it 2x when reordering this specific piece (via Schrock cabinets) but then finally after the 3rd complaint, Mark took care of it (no charge) and shipped it to us within a few days. This is the reason why I took off one star. Overall, everything came out better than expected and we are happy with our new kitchen. I would definitely work with Mark and CPS again! read more

Consumers Supply Company - Mark helped us do a kitchen reconfiguration with cabinets and drawers. We ordered a few custom pieces and they fit perfectly. - Kitchen & Bath Near Me - Chicago, Illinois

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I needed a new tankless water heater. Consumers had the exact one I wanted in stock and for a good price. With Covid, they are doing curbside pickup orders and the process couldn't have been easier or safer. I called and spoke to a friendly person who took my order over the phone. When I got to consumers, I called and said I had arrived. They asked me to pop my trunk and within 2 minutes someone came out and loaded the tankless water heater and closed my trunk. There was zero contact. 100% safe. I really appreciate they are staying open right now. They have clearly figured out a good way to take care of their customers efficiently and safely. I highly recommend them and will be back to look at bathroom fixtures when their showroom reopens. read more

Upon arrival I wasn't sure what to expect, but their showroom is beautiful and they have amazing quality pieces. We were time crunched to get a toilet and vanity installed and they had both. The Toto toilet was cheaper then any place I could find online and I could take home same day. The vanity came in multiple sizes with counter included and colors and worked perfect for this small bathroom. If you are doing a renovation, check them out. read more

Consumers Supply Company - Toto one piece toilet and 30" Villeroy and Boch floating vanity. - Kitchen & Bath Near Me - Chicago, Illinois

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We are remodeling our bathroom and supplying all the fixtures and fittings to our contractor. I found this place on Yelp and thought I have nothing to lose after going to a few places and not finding what we wanted. I wish I had gone here first and saved myself the hassle and stress! The week before we had come across it and bought a toilet and medicine cabinet that were in stock and just what we were looking for. The customer service, range of products, and prices were superb. If you are looking for contemporary and modern fixtures within a short amount of time, this is the place to go. We were quoted a lower price than Home Depot for a Kohler bathtub with delivery next day to the store, compared to 7-10 days with Home Depot. Salesman Joe not only spent a couple of hours with me as I decided on a bathtub(which we needed immediately), but also gave me a good deal on a shower door, phoned at least 5 places when a drain for the faucets we wanted was out of stock and then proceeded to follow up with phone calls to his supplier once he had faxed the order to ensure it took place, then he called me the next day to confirm the part had arrived and was ready for pick up. This is definetely the first place we will go to for any future remodelling needs. Parking is easy outside and the guys who bring your order and load it in your car are super helpful as well. It was wonderful to receive such great service. read more

Did not find the staff to be particularly knowledgeable regarding bathroom needs. I received the incorrect product from the items that I actually purchased multiple times and was even charged a restocking fee for the error that was on their end. I will not use Consumer Supply again in the future. read more

I am an online customer. I ordered my whole house worth of faucets and bath fixtures and had them shipped to California. Not only does this store offer the absolute best prices on Grohe fixtures that I could find, the customer service is great! One item was a bit delayed due to a change from the manufacturer, but they let me know right away and kept me updated on when it was shipping. I returned a few items because I didn't like the style after I got them, and got fast, personal email responses. I exchanged them and got a credit back for the difference with zero fuss. read more

Plumbing experts are worth the drive. I have been to a million bathroom stores in Chicago for my personal home remodeling project and every store gives me a very general "well this is what we have, you can youtube the rest" response. Only at consumers are the sales people experts at what they're selling and they go out of their way to make sure I know what I need for a certain job. I've never had a sales rep also be a plumbing consultant before, but I knew immediately that this is a place I can trust. Thank you Corey for spending the 20 minutes at the counter breaking down the parts and application I need to install my toliet. I'm definitely coming back in on my next plumbing job. read more

Consumers Supply was truly outstanding in their plumbing offerings, showroom presentation, consultations and delivery, all beyond expectations. Consumers Supply's representative, Joe Chouinarad, went above and beyond to meet our needs. read more

Very helpful. No pressure to buy. Could use more parking. The store had an enormous inventory. read more

This was my first visit to consumers supply. I needed a replacement faucet head for my kitchen sink. The sales representative quickly found what I needed and the price was excellent. Additionally I received some great advice on improvementd for my steam heat system. I definitely will be a repeat customer. read more

Great company to work with. I bought a sump pump from them, excellent transaction when purchased. I subsequently had a warranty issue with the pump. Consumers Supply handled my problem very professionally. I would highly recommend them. Thank You!!!! read more

This company has a great selection of quality plumbing supplies and despite the shipping challenges presented by of COVID-19, Joe and the staff were very communicative and so nice! What can you ask for other than great customer service and quality items? read more

From the phone call to entering the store I was pleasantly surprised with the clean, organized, friendly and professionalism given me. Need tools? These are hanging above and behind the cash register with excellent price points that are easy to read. They've been in business since 1939 and have everything from radiators, plumbing parts plus a fabulous, and I mean fabulous, showroom for shower doors, vanities, bathroom and kitchen faucets, and so on. I only needed a Grohe stem valve and was sold two just to make sure that I had the right one for installation. I was told that I could bring back the one that was incorrect, which was handled with a short friendly credit. My next purchase is a shower door. Free parking in front and on the store's side. So happy that I found this store. read more

Good selection. Much cheaper than your big retail stores like Home Depot! The staff there was friendly and nice enough to let me ask stupid questions. read more

Prices are reasonable and you can find high end merchandise that is not available at big box chains. Their customer service is polite, knowledgeable, and very professional. I needed a new Grohe cartridge for my shower mixer. I was able to find the name brand and had no issues replacing the knock-off brand I ordered from Home Depot. By the way, the name brand was only slightly more expensive and less work to assemble. read more

I was looking for an adapter for my faucet and had tried a couple of local hardware stores... Finally after much frustration someone suggested Consumers Supply Company. I walk in and I see an older gentleman with an unlit cigar hanging out of his mouth... I immediately liked him! I think to myself "this is my kinda guy" anyway i walk up to him and tell him what I need and show him the parts I have. He takes a look at it for maybe ten seconds and then says "I think I have what you need". He walks over to the this wall and looks it over for a second and grabs a part... He continues to open it up and BOOM right piece first try! I tell him that's awesome he got it on the first try. He says "When you got it you got it". He was awesome and from now on I will only go there when I need parts for anything plumbing related. read more

I placed an order for Burnham Baseray Cast iron baseboard heaters over the phone with Kenny on April 21. He was super helpful and even drew a diagram of how the baseboards were installed. He also added all of the accessories that we would need to install the baseboard to our order - valves etc... We received the shipment via a freight company on May 5th. The delivery slip said one skid clear shrink wrapped intact and signed for the shipment. My plumber opened the shrink wrap when he came to install the baseboard and called me to ask where all the accessories were and if there was a separate box. I immediately called Kenny inquiring if the accessories he added to my order were on the skid or in a separate box. He said a separate box and they would have been under the shrink wrap. I stated they weren't and even a sent a picture of the skid we received. He stated since it was over a month he would not send them, but I could pay for replacements. Why would I pay for something twice!! He didn't even check with his warehouse or employee who had packed the shipment. I am sure there is a box in his warehouse that has my name on it. I was originally impressed with the customer service, but am appalled at how the transaction ended. I had to place a rush order from another company to get the necessary parts for my plumber as he had us on his schedule for two days read more

A great place and it's nice it is family owned. I went in looking for a part for a dripping grohe shower and they were very helpful in finding the correct replacement part. The price was reasonable (slightly higher than online places) from the prices I found online at other sites. What I didn't care for was that the replacement piece was not a genuine grohe part but a generic part that fits multiple brands. It still seems high quality and has fixed the dripping problem. Though for an authorized Grohe dealer, I would have expected to receive a genuine replacement part. I am glad to support a small, family-owned business though. They also seem to have really good sales on very high-end toilets and sinks. read more

I had a hard to find faucet dispenser, went to these guys and they assist like there's no tomorrow. The times I've gone in, the staff is very helpful, smiling and laughing and you'll get one of the owners that'll come from the offices and do some counter work with us patrons.. Don't screw around with the bathroom supply amateurs. Go to these guys, they'll steer u right!!! read more

Found the store information online and we decided to check out the store for our bathroom remodel project. We talked with Joe for about 30 minutes about all the Grohe gear we were interested in. He was knowledgeable and helpful. We picked up what they had in stock and ordered the rest. read more

I was looking for an adapter for my faucet and had tried a couple of local hardware stores... Finally after much frustration someone suggested Consumers Supply Company. I walk in and I see an older gentleman with an unlit cigar hanging out of his mouth... I immediately liked him! I think to myself "this is my kinda guy" anyway i walk up to him and tell him what I need and show him the parts I have. He takes a look at it for maybe ten seconds and then says "I think I have what you need". He walks over to the this wall and looks it over for a second and grabs a part... He continues to open it up and BOOM right piece first try! I tell him that's awesome he got it on the first try. He says "When you got it you got it". He was awesome and from now on I will only go there when I need parts for anything plumbing related. read more

This is a wonderful business with super knowledgeable staff and discount prices. I have worked with Joe and have been very pleased with his recommendations. I have done some large remodels and most recently a basement bathroom remodel. Joe will help you find what you need in any price range. read more

I've purchased from Consumer's Supply twice in the last few months as I acquire parts for a bathroom remodel. Each time I worked with Joe C who is a real good guy and very knowledgeable. I've dealt with him over the phone, in person, and on email and he has always been great to work with. I made one trip to the store to choose a toilet. It's a worthwhile trip to see the showroom. The other parts were chosen on-line. Prices are definitely competitive and selection is very good. read more

We have nothing but good things to say about this company after renovating 3 bathrooms. They are very knowledgeable and willing to help you whatever your price range. They have a wide selection and are willing to order what you decide on if they don't already have it in stock, which they often did. The prices were significantly below other places we looked. They are definitely our go-to store ! read more

I went into Consumers one day looking for a shower head. They have an entire wall filled with all kinds of options. The selection was not only good, but the pricing was even better. I'll be back soon to re-do my bathroom, as their showroom has everything! read more

We remodeled our home (kitchen, 3 bathrooms, bar area) last year. I did a lot of research online for various suppliers and designers. Spent time visiting several places but ended up back at Consumers Supply - right price, good variety, customer focued. Everyone at the store was willing to help and answer questions. But we strongly recommend Joe Milianta. Joe spent several hours over several Saturdays working with us; he took the time to understand our project and our style and our timeline and our budget. He offered ideas on style...and ideas on various products and various price points on products. His mission was to make sure the customer was happy with the product and service. He delivered on this mission. He is a man of his word. If we had a problem with the product or delivery of the product, he took care of it....no questions asked. Overall, we are very pleased with the product, service, and price that CS offers. We will definitely go back. Thanks Joe for helping turn our house into a beautiful home!! read more

We were in the market for a new water heater as ours was showing signs of its impending death. I had time to research WH brands and types and came to realize a "contractor" grade was the best option. Most supply houses won't sell those to the public so I was thrilled to find Consumers had the model I was looking for and had a great price. Super helpful email discussions and pick up from the store was as easy as picking up a pizza. read more

As a designer, I work with many different businesses. I have to say Kenny at Consumers Supply was great! He went above and beyond! They took care of all my needs! I have recommended them to business associates, friends, family & I highly recommend them to you! They're selection of products is outstanding as well! read more

My go-to spot when I need a part for some DIY repair, gas valves/coils, igniters, motors, they seem to have everything and at good price and close to the loop. Just bring in the part you're trying to replace. read more

This company has the best customer service by far compare to other online companies. My husband and I ordered a washlet from them a couple weeks ago. Due to the mistake of UPS, the package was lost. We emailed them about the issue at night. They replied within a hour. We exchanged emails a couple more times regarding the package. Their replies were always speedy and polite. A week later, they sent us a replacement even though it's clearly not their fault (as UPS should be responsible for the lost.) I would highly recommend them to whoever looking to buy plumbing supplies online. read more

I came here to find a rubber hose for a repair on my air conditioner condensate line. At Home Depot, they didn't have the right diameter hose, and they only sold other hoses in 10' lengths. The guy at HD recommended that I come here, and in about 10 seconds, I had exactly what I needed, no more, no less! read more

Thank you Consumers Supply, especially Joe M., for all of your assistance with our kitchen and bath remodeling. Great selection, service and value. read more

I went to Consumers Supply to replace a sump pump battery that I think I purchased there - since it might have still be covered by a warranty. And though they couldn't help me, they sure tried. First they told me I needed a receipt, which I didn't have and I asked what I could do. They asked when I thought I'd made the purchase and then they checked all their sales within a few months of that date. No luck. They suggested I get in touch with my credit card company and ask for reprints of my statements, from which they could locate the sale. I did that and struck out again, but I was impressed with the amount of time and effort they gave me on something they stood to make no money on. Good Folks. read more