If I could give more stars I would! I have worked with this store for over 10 years. The entire team is so helpful and provide excellent service. I couldn't be more happy with my sales associate David. He is very responsive and detailed. Garrett the manager is great to deal with aswell. The showroom is beautiful and inspiring ! read more

First of all, I have to confess to being a great fan of Kohler products. I have purchased items from them for over the past 30 years - everything for the home from the kitchen, to the bathrooms, the family room, and basement. I love their designs and innovation, their products are well-made, and even though sometimes they break down over time, they are usually reliable - albeit expensive. So when we realized that we needed to do a remodel on our master bathroom, we were confronted with several decisions - (1) budget for a full remodel? (2) a partial remodel with the exact products we needed? (3) could it be done within a particular timeframe or put this off until next year? We did some research and discovered that the "Kohler Signature Store by Studio41" was the only place near us that carried the entire Kohler line and staff that focused exclusively on their product who could offer suggestions, guidance, and information that we needed to make an informed decision. At Studio41 we met Alicia Schafer, a Senior Designer, who immediately assessed our needs, took the time to show us designs, introduce concepts and ideas that would complement our home while offering the best value, as well as address concerns about purchasing a package for a full remodel or phased construction. Given the availability and design of certain Kohler products, we were able to determine that the phased approach would better suit our needs. Alicia was very knowledgeable, patient and considerate in helping us make our choices. She addressed technical issues pertaining to a particular product and how it may have aligned with our situation by doing the research and providing us with the correct specifications. She did not speculate, ensuring that everything was in order and as advertised. We made our decision, placed the order and she offered to help in any way she could, aside from notifying us once our order arrived. She provided us an approximate window of when the products would be delivered. After several weeks our order finally arrived. Alicia worked with us to have the items delivered on time, which arrived well packaged, secured and labeled, on a pallet and placed in a convenient place for our contractors to access them. Now, this is where things get tricky: Our contractor, inadvertently installed the drawer pulls on our vanity cabinet incorrectly. We determined that he did this because Kohler included only "short" screws with the drawer pulls that would only accommodate single-wall drawers rather than the separate drawer-fronts on this Kohler model. This particular placement would eventually cause a misalignment and drawer- front failure because the stresses of use are placed only on the drawer front and not on the drawer. We also discovered that an optional vanity cabinet drawer that we ordered would not fit - not because of the design of the drawer itself, but because the plumbing in our home adhered to a building code that configured the drain in a manner contrary to products that comply with a more modern code. We contacted Alicia, told her of the problem, which she understood and offered a complete refund once the item was returned to Studio41. On the day we returned the drawer, Alicia happened to be there. She immediately processed the returned item and had it credited to our account. It was at that point we raised the issue about the drawer-fronts. She was incredulous that the wrong screws had been included with the drawers and there were some concerns about the competence of our contractors. Nevertheless, after we discussed this issue at some length, we realized that we were at an impasse: Who is responsible? The customer? Studio 41? The contractor? Is Kohler responsible for not including the proper hardware? Would this require the full replacement of drawer-fronts and hardware? Alicia, after some discussion with Zack(?), offered to replace the drawer-fronts on six (6) vanity cabinet drawers and include the correct sized screws. She stated that they would place the order and they would arrive in a reasonable period of time. We received the replacement drawer fronts within a matter of a couple of weeks. To be clear, Alicia and Studio41 could have stuck by the "corporate" line, maintained that Kohler was not responsible, that our contractors should have used better judgment and acquired the correct sized screws before attempting to install the drawer pulls. But they recognized our frustration and that perhaps Kohler personnel failed to include screws for the drawer pulls that were required for that drawer design. We appreciate the professionalism and understanding displayed in an unusual situation in which - at least this time - full consideration was given to the customer, their happiness, and satisfaction over what could have been a standard response of "buyer beware". Kudos to Studio41 and Alicia Schafer! We will be making future purchases and recommendations! read more

Poor customer service. Awful. My wife and I went to get a "quote". Worse treatment. The older lady that was helping us was absolutely awful. Treating us like kids and pushing us to purchase something. Stay away read more

We remodeled 2 bathrooms and our kitchen. We bought all of our products including sinks, toilets and accessories from Kohler. The toilets have been an issue from the start. We followed their recommendations to fix them. Nothing changed. The toilet doesn't flush. The chain comes off the the mechanism. Also at times the flapper doesn't seed properly and the water continues to flow into the toilet. Their answer now is your past the warranty period so we will do nothing. I would give them 0 stars if I could. read more

Staff will sell you great ideas and bathroom fixtures and luxury items and then then sent you to installation team. Good luck it will take forever to get hold off. You will spend hundreds of dollars on installing super expensive staff with zero assistance. read more

I had order a kohler tub from a Lowes and the order was delayed which put us in a Terrible situation because it was holding up our project. I called this location and I spoke with Kim. Kim was able to be get me the tub that I really wanted same day including the drain. She went above and beyond to really help us out. She was amazing. In all the craziness I got to the store a few after closing and they still allowed to pick the order. Everyone was so nice and I really felt well taken care. Great people, great service and great product. High recommend using them for your projects. Thanks again Kim and the rest of the team. We really appreciate all your help. read more

I worked with Alicia, she is a bit stiff at first but very helpful and knowledgeable. We ordered new bathtub -price was very good compatible to online stores including tax- and i wanted to pick it up myself because its pretty fragile for delivery from online retailers. They also have delivery option for $45 and best thing it arrived 2 weeks after we ordered. Will order more stuff from them once the bathtub is in. Thanks. read more

Zach is the definition of superior customer service. After a horrid experience at a nearby showroom, I walked into Kohler, where I encountered, Zach. He energetically addressed my concerns, willingly answered my questions, and happily sought out the unknown answers to a few questions. After delivery, I had an issue with product -no fault of Zach or Kohler, but my own-Zach's followup was unsurpassed in helping me resolve my self-made issue. Zach is a natural, and the ladies at the front desk, always deliver a warm welcome. It is conditions like this that make spending money tons of fun!!! I'll be certain to seek out Zach when I'm ready to install my steam bath. read more

If there was an ability to give 0 stars, I would. First, I called Thursday to make an appointment and spoke to Zach. He told me he couldn't see me this Saturday as there was no availability. I made an appointment a week from then and decided to drop in on Saturday as our contractor needed the tub sooner than anticipated. I called first to see if someone could help me since Zach said he was not available and low and behold, I spoke to Zach who now told me to come on in and he would help me. I arrived at the showroom and there was literally NO ONE there so why they couldn't see me today in the first place is a puzzle. I was welcomed in by a lovely colleague of Zach's, whom I'm now wishing was the person that could've helped me, but staying loyal I asked for Zach. He comes out of the back, tells me everything I want is nearly impossible in my timeline in an extremely rude manner and tells me that the best they can do today is get my tub sorted out. So, you can't help me with sinks because your showroom is packed? Oh wait, there is NO ONE here! He then proceeds to tell me there was a fire in the factory and they can't get the tub I'm requesting now as it will be on back order and when I tell him I seem to be able to order it online, he tells me they are lying to me. He then goes to check their system at the store and tells me that he can't provide me an answer until Monday as his system is contradicting itself. When I then ask about facets, he tells me my best best is June / July for the color I want (just matte black!), that he knows this is the wait time city wide and, despite my contractors telling me what they need now, he said they "don't know what they are talking about - they won't need it for a while." At that point I called my husband to find other showrooms and finally walked out...and no other customers had yet entered the showroom on their clearly, very busy Saturday. Do yourself a favor, go ANYWHERE else! read more

We decided to renovate our bathroom during spring, 2012. We worked with Kohler on design and ordering materials. The decision to utilize Kohler was a huge mistake. I'm not sure if they are incompetent or dishonest. Maybe it's a combination of the two. Some of the details: 1. Materials ordered in early spring and delivered during May. Contractor shows up on June 4 to begin work. It was then that we learned that they "forgot" to deliver some parts. But don't worry. They should be there in a couple of weeks. We need to take the initiative to find the parts and drive to pick them up to allow work to begin on time. The people from Kohler were totally indifferent to whether they were delivered or not. They offer no assistance, even though it is a Kohler part that is missing. 2. They changed the tub that we ordered without discussion. This resulted in our needing to return the tub delivered. No real explanation as to why. An indifferent response again. 3. The wrong tile is ordered. We had selected a deep gray. They delivered French vanilla. Not even close. This time they apologized. However, ordering the right tile would take 6 weeks since it is on back order. We want the right tile so the contractors are pulled off the job again. 4. 2 months later we receive the right tile. This time they forgot to deliver the trim tile. We learn this when the contractor is back to install. Now we are faced with the decision to pull them off the job again or go with the wrong tile. We can't delay any longer (2 week project is now in its 3rd month.) We install the wrong trim, which I need to look at every day. 5. Our little remodeling project is finally completed in October, 4 months after it began. In December I receive a note from Kohler saying they believe they have undercharged us and plan to charge our credit card to make up the difference. No explanation. The total charges above our original agreement would be $2,500, not counting the extra charges from the contractor. At no time did Kohler take responsibility for this fiasco. The indifference and incompetence is amazing to me. Avoid these crooks at all costs. read more

Nice products but delivery time and communication is horrible. One part of your order may show up in a matter of days and the rest in a couple of months. Once they have your money any sense of urgency is gone. read more

On extremely short notice, I worked with Zach G. and not only did he help me solve a problem, he did so with a high level of customer service. My expectations were exceeded thus earning 5-stars. Thanks again! read more

Jennifer Arteaga, Senior Designer, worked with us and designed the remodeling of 2 bathrooms in our home. Both of them turned out to exceed our expectations. Jennifer came out to our house prior to designing these spaces. She listened very carefully to what we were trying to achieve and selected materials and fixtures that captured what we wanted. One of these was a small guest bath and we've had several house guests that have given excellent reviews. We also used this bathroom for several months while our master bath was being done and it worked great. The master bath is wonderful. Her choice of marble really worked great along with changes in the shower area that increased the shower size without sacrificing anything else. We did eliminate one wall of the shower and replaced it with glass as designed by the Kohler team. Jennifer or others at the mart were always available when we had questions. read more

Highly recommend. Quality and affordability with generous helping of sound design advice.