My wife and I spent over 90 minutes speaking with Steve before purchasing a recumbent stepper. Our knowledge was admittedly limited before calling, but by the time we finished talking we felt very informed and well versed in the differences of the various machines on the market. Steve was very patient with us and answered all our questions and concerns. We never felt pressured to purchase a particular brand. In fact after 90 minutes we decided we needed to do more research, and ended the call. Again no pressure was applied. We did the research and ultimately called back and purchased the machine we wanted. We're excited to start the new year off with the Vitality stepper. read more

When I picked up the phone to inquire about purchasing a commercial-grade spinning bike, I wasn't expecting to have one of the most insightful and enjoyable conversations I've had in a long time. Steve at Studio-Cycles is the real deal. From the outset, Steve never once tried to upsell me. Instead, he walked me through the various models in the same class I was already interested in--breaking down the construction, design philosophy, long-term durability, and performance in a way that only someone who actually uses these bikes could do. This wasn't information from a script or catalog--this was lived-in knowledge from someone who clearly trains, rides, and believes in the product. We didn't just talk about bikes--we ended up in a deep conversation about fitness, AI's growing impact on the industry, and the evolution of training technology. Coming from a background in law enforcement, now a full-time Realtor and AI systems integrator, I wear a few hats--and I've had countless "sales" calls. This wasn't one. Steve was informative, passionate, and authentic. That went a long way. In a world full of pushy sales tactics and shallow product knowledge, Steve was a breath of fresh air. It's rare to find someone who can blend technical expertise, real-world experience, and great conversation all in one call. I ended up buying the bike--but even if I hadn't, it still would've been time well spent. Highly recommended. If you're even thinking about a serious spin bike, call Studio-Cycles--and hope Steve answers. read more

Great experience so far. When I purchased my stair master Wes was quick to update me on my order. The day before Thanksgiving, I received a call from Wes and Christmas came early! They upgraded my stair master to the one with an LCD screen! read more

I bought two spin bikes from Total Body Experts and the experience was great. The bikes were exactly as described. The entire process from start to finish was super easy. read more

Steve was great in helping set me up with my favorite mode of exercise. Highly recommend!

I have to leave a negative review for the unprofessional service and slow response times. The communication is beyond poor and I would recommend to not do business with them. From the start it seems like they will provide good service and take care of their clients. But after they receive your money the service and response time goes down from there. This is a poorly ran business from the customer service side and hopefully the business owner will get this fixed. Buyer beware. The back end customer service is absolutely terrible. If the owners don't care about the way customers are treated eventually customers will shop elsewhere. read more

Admittedly, I am a creature of habit... I've been using the very outdated StairMaster 4000 PT for over twenty years, and have kept replacing them with refurbished ones numerous times as they do not make them any longer. The last 4000 PT that I had purchased a few years ago from a different company, was nowhere near close to the performance of the very first one that we had, and far worse than the other, so-so ones that we'd purchased after the original died. So, I finally forced myself to search for a NEW one. The issue was that there aren't any showrooms near where we live, so I'd have to rely on the internet, which was fine since that's how I usually shop anyway. After researching the different types of new StairMasters out there, I decided upon the StairMaster FreeClimber 8 Series with OpenHub LCD. Next, I needed to figure out who to buy it from... I scanned all different sites, but the one that stood out the most was, Total Body Experts, because of how thorough and comprehensive their website was. Without hesitation, I called right away, and even though it was pretty early, here, it's was even earlier where they are, yet they still took my call! That, in and of itself, confirmed my choice of where to purchase from. I spoke to a very enthusiastic person named, Steve, who I could tell off the bat, had a TON of experience and knowledge. It sincerely was a very personable experience and not once did I feel like I was talking to someone who was just processing my order. See, my exercise equipment is very important to me, so I really needed help in making sure I picked out the correct one, especially since it's a new machine that I'm not used to. Steve and I ended up speaking for over two hours, during which I found out he was a Personal Trainer, and he actually assisted me on what I need to do beyond using the StairMaster to step-up my personal fitness journey! That level of care and professionalism is SO rare these days, am I right?! After all was said (we covered EVERYTHING!) and done, I ended up buying TWO StairMaster FreeClimbers 8 Series with OpenHub LCDs... We have a new, second home, and so I just thought to buy an upgraded one for there, but my husband suggested we also replace the sad, old one in our primary residence, too. Uh, I'm not exactly sure why I did not think to purchase an updated machine in one house and not the other, as well! Steve carefully placed both orders, timing their delivery to the two different locations so we'd be there to receive them, which he thankfully mapped out with much thought. I recognize that this is a long review (if you've made it this far, I hope I reassured you to absolutely call Total Body Experts!) however, I really needed to because of the highest quality of aid I had received... It's apparent that Steve does not feel as though it's a just a product that you are buying; he "gets" that pairing the correct piece to their client means so much - come on, don't we all have our favorites even when we go to the gym?! I'll leave you with this...One of my favorite answers to the many that I asked was how many times a year I'll need to service them, to which Steve replied, "You won't need to." This is due to the fact that I'm the only one using it, plus the amount of time I spend on it, of course. But, if ever I have a question, he's a phone call away to assist, and they do have Technicians whom they work with all over the country, if need be. What's better than that?! I feel so solid that I'll have this equipment for a very long time to come! I'm just so happy to have made this investment in myself, most importantly, too. read more

I want to update my last review. Valentine called me to help me with my issues. He was extremely accommodating and satisfied my issues. He got me the tech support I needed and threw in a nice gift. Love the bike.... using it with Zwift..... most important for a spin bike or any training bike is to make sure it's compatible with the app you want to use. read more

Studiocycles - Look at these terms.... this is after they quoted me 4 days on the phone. - Fitness/Exercise Equipment Near Me - Hawthorne, California

Have a Schwinn AC Performance with some minor noise issues. Spoke with Francis in customer support/repairs. He reviewed my concerns, gave me excellent information and is willing to help with an problems. It's so nice to have such service in our area. Great job. Thank you. read more

Studiocycles - My Schwinn - Fitness/Exercise Equipment Near Me - Hawthorne, California

Such a great place to get quality exercise equipment at fair pricing, with such great people working there. From Shakira and Rodolfo in Production, to Joshua in Logistics, Carisa and Wes in Status, to Francis in Service; such a great company with such interesting and capable people. read more

Bought Schwinn Carbon Bliue with Scwinn Echelon Power2. Gym quality! I have OA of the knee and probably bought me years before any TKR. Assembled the bike myself! Francis is the go to guy for assistance. He is knowledgeable and he goes the extra step to make sure you are satisfied solving issues. read more

Studiocycles - I front of my TV for YouTube spinning. - Fitness/Exercise Equipment Near Me - Hawthorne, California

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I thought I knew which machine I wanted because of Instagram ads. When I made it to Total Body Expert, they had several different machines by different companies, compact for home use, and regular-size machines for gym use. Exploring the inventory and the whole buying experience with Ahmad was easy. He was very helpful in explaining each Stairmaster to me, the difference between each one, letting me try out each machine to feel the difference, and matched me with a Stairmaster that worked for my small garage gym at a better price than the machine I was originally looking to buy. Unfortunately, when the machine arrived, I was having electrical issues. I emailed the company and sent them pictures and videos of the problems. They responded right away, set up an appointment, came out, fixed my machine, and made sure it was working properly before they left. I am very pleased with my machine and how fast the company responded to my emails, set up an appointment, and changed out the faulty part. read more

I had a rep name Wes who did everything under his power to make sure I was happy & satisfied and because of him I was! He has great customer service read more

After months of research I decided to purchase a Schwinn AC Performance spin bike from Studiocycles. What a great experience! I highly recommend purchasing from this company. Sales rep Mike talked me through every single step, from what to order to what to expect from delivery, and answered any questions before and after I received. They've checked up a few times since to make sure everything is going well. I had my bike for a few months and I love it! read more

Studiocycles - Fitness/Exercise Equipment Near Me - Hawthorne, California

Friendly staff, good selection of equipment and in a safe area of Hawthorne. Commercial and residential StairMasters on site available to try. read more

They delivered me a useless $2,500 metal junk that I cant use. The service department ignores me. I have to email the salesperson and the salesperson has to elevate it to a manager for them to give me a response. and still they have not resolved my problem. I purchased the bike on 12/22/2020 and it arrived on 12/30/2020 broken and missing parts. Also, the box arrived open. I notified them within an hour of receiving it on the damage and sent them many pictures. They created a ticket on 12/30/2020 and said that they will reply within 24 to 48 hours. 1/5/2021 They finally got around to my ticket after I emailed them several times for an update and told me they will check with the logistics department and will contact me once they get an update from them. The shipping service they use, which is a third party vendor, called me that same day and said he will update the service department. No phone calls or emails from Studio cycle / Total body experts to update me, they don't even update the log on the ticket to show any progress. ON 1/7/2021 I emailed them and was ignored again. This has been going on for weeks with them calling me and saying the service department is reviewing the pictures and ordering the parts. I could have purchased a refurbished bike for half the price, but the only reason I chose to buy a new bike is that I was led to believe that I will get to start using it within a week of purchase. As it stands now, I have not heard a sold date of when they will fix the bike, I have not heard any confirmation that parts are ordered for the repair. read more

I bought a CRS800S Spirit Recumbent Exercise Bike in late November. It took a while to get the delivery squared away, but Studiocycles customer specialist, Miriam, really stepped up. Miscommunication with the freight company? Miriam quickly got things back on track. She set up the installation with the logistics company and was available through the entire process. Overall, I would have given them 3 stars because of the delivery issues. But Miriam's help and dedication to her customers brought it back to 5 stars. read more

Studiocycles - CRS800S Spirit Recumbent bike installed. - Fitness/Exercise Equipment Near Me - Hawthorne, California

Love working with the folks at Total Body Experts. Bought a stairmaster series 8. My wife and I were extremely hesistant, but it has been the best purchase for us in a while. Nothing like working out at home. I have had the series 8 since October, so not too long, but it has had an immediate in impact on my life. I am posting this review on BBB and google too incase you see my review there as well. read more

F*ck customer service with this b*llshit operation. Once they make the sale the customer service and niceties are over. It took a minute to get them on the phone for the initial sale as well. They just put you on hold and you have to listen to some weird circus music until finally a message comes on telling you to leave your information for a call back. They never pick up the phone as they like to screen their calls. They also claim lifetime warranty but you'll never get it in writing. They're very pushy about getting a review out of you before you've even received your merchandise. Better off buying direct from the manufacturers. The box we received appeared to have been opened. It may have been a return. There was a long list for rules of engagement with the shipping company they used to deliver equipment about wearing a mask, social distancing, and having your own pen. Of course once the delivery person arrived not only was he not wearing a mask and didn't seem to care about it but he was two inches away from my face talking to me meanwhile I was wearing two layered masks. read more

Francis's was a HUGE help in getting my issue resolved. I truly appreciate a company that stands by their products & does what it takes to get the job done. read more

Exceptional customer service, very knowledgeable about the products, and fast efficient delivery. Their products are impressive and fair priced, and they had an array of different products to choose from to meet my needs. I will definitely use this company again as well as recommend them. read more

Just had our top of the line Scwinn AC Performance bike delivered yesterday, and we cannot be happier. Exploring the inventory and the whole buying experience with Ahmad was easy peasy, and we were very happy with the price we got for our new bike. Shipping out was quick, and the bike arrived in perfect condition. After my husband set everything up, we had some calibration issues with the power meter upgrade add-on, and Francis from service was simply outstanding - hopped on a call with us right away and spared no time in helping us solve the issue. 30 mins later, all the metrics are displaying perfectly. The bike is flawless. The ride is smooth as butter and oh-so-satisfying. We are extremely pleased with our purchase and the whole experience at Studiocycles. It can be nerve-racking to spend a lot on an exercise machine, but know that you are in great hands with Studiocycles. They will take care of you! Thank you, Ahmad. Thank you, Francis. You guys rock! It won't be too long before we call you for another machine to add to our home gym. read more

Whatever you do -- DO NOT ORDER ANYTHING HERE Oh my goodness, what a horrific 23 hours it's been since ordering from them. We ordered a spin bike last night after hours on their website. My wife hems and haws about it, and the cost and timing (we are dealing with a cancer/chemo battle right now) and realize it was a mistake and we got over excited about getting something like this and we realize we need to cancel this and reevaluate next year perhaps. I call and start emailing first thing in the AM, before they even open. They want a 20% fee to cancel and cite a rule that "you can only cancel if it's the exact same calendar day". To be clear - our order was placed at night after they closed and we wanted to cancel before they even opened the next day...so it was maybe a live order for 10-12 hours (over night) and they won't budge an inch. Horrific. I just can't even imagine trying to screw current or potential customers out of every possible nickel with obtuse little fine print rules like this. This is not how to be good people or run a great business. Their staff hadn't even made it in to SEE our order in the system before us inquiring to cancel it --- and not an inch of wiggle room. This is how you run a horrible business. Young entrepreneurs please take note. NEVER be like this. I've begged them to ask management/staff for an exception. We are fighting a cancer battle and want to simply cancel/refund our order -- that was only 10-12 hours old at the time. No word yet, but I will absolutely update. I'm hopeful they will have a heart and do the right thing here. Win us back with being simply "good people" - please? read more

Customer Service was incredible . Steve was knowledgeable and very helpful . Great Bike at a great Price. I would highly recommend this company !!! read more

I was trying to find a spin bike for home to supplement my lack of a gym and outdoor riding. So many options, Jason Schneider helped me through this process and made several recommendations based on my budget, ability and needs. I settled on the Stages bike, love it. The whole process from decision, to buying to delivery was great. Delivered on time, the driver called me ahead of time and helped me take it off the truck. He opened the bike to make sure everything I ordered was included and undamaged. Highly recommend Jason and this company. read more

Studiocycles - Fitness/Exercise Equipment Near Me - Hawthorne, California

Beware! The sales team and customer service reps aren't so transparent here. First off, I explained to the sales rep that I am unable to perform any maintenance/installation due to a hand injury. He reassured me that my new Stages SC3 would require very little assembly. However, after reviewing the user manual, I discovered that the assembly was a little more involved than he led me to believe. Assembly requires a torque wrench to ensure the bolts are tightened to the appropriate tension to mitigate the risk of injury and to prevent any damage to your parts/unit. I tried explaining that to him and he tells me that's just the manufacturer's suggestions and aren't necessarily set in stone. Those "suggestions" were listed in the manual for a reason. Secondly, I was promised that the bike would arrive within 2-3 weeks of purchase but my invoice stated it could take up to 28 business days for the shipment to arrive. I was finally able to reach customer service and they said the shipment was going out Wednesday night. However when I called the freight company for a shipping status Friday morning, they told me the parcel was never picked up and was scheduled for shipment the next morning. I get it things happen that are out of your control and that should have been communicated to me. I had to reschedule meetings twice this week because I was told by customer service that the shipment would be arriving soon and the freight company weren't going to wait for me so I'd be responsible for the freight charges if I miss the delivery. After waiting almost a month for the bike, I decided to just cancel the order and move on to another distributor. The company informed me that I would incur a 25% restocking fee if I cancel the order. How is that fair when the parcel never left the warehouse or facility? So incredibly frustrating. Honestly is the best policy. Thank you for souring this experience for me. read more

This place is a joke. I ordered a bike, sales guy says will ship in 2-4 weeks. A few days after I place the order, I get an email that says it will ship in 14-28 BUSINESS days (that's 3-6 weeks). Business day 28 comes and goes with no word from this company. So I call, they give me a "new" customer service guy, who claims he is working on fixing these issues within the company. He offers me an upgraded bike and a mat and says it will ship in 9 days. Day 9 comes and goes and no word. I email them. I get an email back with tracking info. The tracking number doesn't work. I call the freight company and they say they arrived and had nothing to pick up, so they cancelled the freight. Freight company says there never was a tracking number. THIS COMPANY IS EITHER INCOMPETENT OR STRAIGHT UP SCAMMERS. AVOID THEM LIKE COVID-19!!!!! read more

If there were a zero, I'd choose that. Have not received my Stages bike as promised. Have been given multiple false promises by sales and service. Now I'm essentially ghosted. Not even a reply on Zendesk. Couldn't be more disappointed. read more

i purchased my stairmaster over 2 months ago and i still have not received it. to be crystal clear- i paid the entire amount in full thousands of dollars $$$$$$$$$$$. i dealt directly with wes and ahmad ( who turned in to a ghost after i asked where my unit was) again do not buy here- they will ask for payment in full- then never deliver - classic case of not having the money to buy your order so they rely on you to give them a loan to buy it and then someday ship it to you. i am real custmer - do not write back and say you want to help-you have been saying you would help in countless texts and emails- we are well past you trying to save any face. read more

Purchased my first piece of workout equipment..a spin bike. I recall spin class kicked my butt which is a good thing so what better piece to buy during these times. I settled on Keiser after so many positives on performance and reviews. Came across Studiocycles after searching for local vendors. They had the bike along with a promotion. From the moment I hung up with the sales rep to having it in my garage, it has been a positive experience. Delivery rep called me 30 minutes prior to arrival to let me know he's on the way. Quick arrival of 10 business days from date of purchase. Happy customer here! Looking forward to using it! If all goes well, hey maybe I'll add another gym item in the future. read more

Studiocycles - Fitness/Exercise Equipment Near Me - Hawthorne, California

This company is dishonest and fraudulent. I have been scammed. Do not buy from them. I tried to buy a Keiser m3i stationary bike but got an email after I purchased it that it would not be available for 30 days. I tried to call to cancel the order but it is IMPOSSIBLE to speak with anyone at this company. All calls go to voicemail and all emails go into a black hole. There seems to only be one person, Mariam, working there and she is reportedly too overworked to return your calls in a timely manner. Every single exchange has about a 48hr+ turnaround time on their part. When I finally got through to Mariam, she informed me that there was a 20% cancellation fee unless it was cancelled the day of the order. (Difficult to do considering there is no way to cancel online and no one is available to pick up a call at their company.) This detail is nowhere to be found on the checkout page. Also, why is there a cancellation fee when you don't even have the item in stock to ship? I asked Mariam to speak with her supervisor and she promised to get back to me by end of day tomorrow. Never happened. I left her voicemails. Never returned. These people are selling items they do not possess and charging your credit card immediately. As another reviewer has said, you are essentially giving them a free loan. I will be seeking recourse from my credit card company and I will be reporting these people to the federal trade commission because when a company takes your money and refuses to return it in full while not being able to deliver a product in a reasonable timeframe, that is considered FRAUD. read more

Had a great experience purchasing a Schwinn AC Performance for my home from StudioCycles -- Brian answered all my questions and the process was simple. The post-purchase support from Francis has been awesome, I appreciate his quick responses and support -- what an asset to the TBE team! read more

Francis and Chris provided outstanding support after purchase. At first I was skeptical to be honest but they went above and beyond to ensure all my needs were met with the new equipment and that support was provided rather quickly and easily. Would highly recommend. read more

I just ordered a Schwinn bike from studio cycle and the gentleman and I talk to on the phone was Stephen and he was very nice I bought a brand new stationary spin bike. The price is right and it's not going to take six months to get the bike like NordicTrack try to do. I am going to be very happy with this company. It was quick and easy and very informative. And they did not try to sell you a bunch of crap. I'm so happy I found them online. The gyms are close so you Gotta make your own gym at home so you don't come out with COVID-19. I am so excited cannot wait to get my bike. read more

Studiocycles - Fitness/Exercise Equipment Near Me - Hawthorne, California

Francis goes above and beyond customer service. He is such a personal kind individual that really took the time and was patient with me and my schedule for my at home bike repair. It felt like VIP service! read more

I paid over $12,000.00 for a stair mill they have in stock and a month later they still have not delivered nor given me a time they will deliver after I've complained multiple times. Looks like I gave them a loan - they will be responsive in the beginning to get your money - but turned into a ghost once they got my $12,000.00.!!! If you too want to be treated this poorly- look no further Than total rip you off experts ! read more

Very happy, put together a great Stairmaster for my wife. Big thanks to Chris and Francis for helping me from ordering to final programming.

***BUYER BEWARE***  Studiocycles/TBE is the company from HELL!  Bottom line:  Purchased a new $2,600 Stages SC3 bike from Studiocycles/TBE.  Bike was defective or damaged by their installers, but TBE refuses a full refund even though the bike never worked from the get go.  It's been 6 months of torture fighting them. Details follow:  In Jan purchased NEW Stages SC3 bike from TBE. Misled that bike came assembled w/ power meter & console. Not case whatsoever; required careful assembly with specific tools & precision to avoid injury and/or damage to bike. TBE ignored repeated phone calls & texts. Contacted supervisor who after an extended time, arranged for assembly by what was promised to be certified Stages techs. Techs left us a noisy, unsafe bike that we could not use. Called TBE who referred to Stages warranty for defective bike. Weeks turned into months with numerous requests from them for emails, pics, videos to assess case.   Per TBE, it was a requirement to have Stages send expert trusted tech before a refund could be approved.  We fell for the lie and expert tech left bike in worse condition. After 4 months of fighting TBE & loss of use, we gave up and requested to return bike for full refund.  After all these months, in June they disclosed that they will not give us a refund even if the bike never worked from day 1.  The bike was either defective from Stages or ruined by their incompetent installers (they did not even have the correct tools and left the assembly incomplete). We wasted untold hours, days, weeks, and months fighting with their INCOMPETENT and DECEPTIVE staff.  They forced us to agree to another tech coming out (during the pandemic, no less) despite the very real possibility the bike was damaged by the first installers and was now unsafe to ride, under the pretext that Stages had a right to see the bike before issuing a refund.  Still, they refuse issuing a refund, insisting on replacement or return, incurring costly fees where we would lose about half the money we paid. TBE is nonresponsive, dishonest, unethical & lacks integrity. TBE cannot be trusted and we want to sever any relationship with them.  This company is very abusive, unethical, and dishonest.  Once they took our $2,600, there was no way they were going to agree to return it, in spite of never delivering on the product we purchased 6 months ago.  After stringing us along for months, TBE refuses to give us a full refund.  TBE has only provided us with 2 options:  1)  Replace the bike, which we have no interest in doing at this point. TBE cannot be trusted or relied upon and we do not want to continue a relationship where it takes six months to solve a problem ever again.  2)  Return the defective/damaged bike at our our expense, paying for shipping, freight insurance, plus exorbitant restocking fees.  That is also not acceptable whatsoever.  Consumer abuse 100%! Paid $2,620.99; got 6 months stress & frustration for defective product.  Advice:  Don't fall in Studiocyles/TBE's trap!!! read more

Unfortunately, the negative reviews here are true. I, too have been waiting for my bike which i ordered Dec 29,2018. Last week (Feb 5,2019) dominique told me that my bike is ready for shipment and should arrive between 5-7 business days. After 8 days of waiting - i reached out to them and asked for a tracking number.... no response. Do not be deceived by the sales people who promises you a superb and smooth transaction by having "an associate keeping you posted" on which phase your order is in- the only time i get an email is if i bug them. Then finally, no reply at all when i asked for a tracking number. They do not keep their word. This review is only for customer service. Wish i could review the bike but who knows when i'll receive it. read more

Purchased a Philips ReActive stand up fitness bike. I could not be more happy with my purchase. The staff was very helpful and knowledgeable and I wasn't pressured into getting something that wasn't the right fit for me. I'm very pleased with my experience and will definitely purchase from them again in the future. read more