Horrible customer service. Owners defensive, no room for…read moreimprovement. Go anywhere else but here. Recommend barbers house, Rowlands, infinite fades. Stay away. You will regret it!

I've been a loyal customer for more than 2 years. I tip 25% on top of the charges every time…read more I made an appointment for 1pm. I was across the street picking up a prescription earlier in the morning so I swung by to see if they were busy or not, thinking maybe I'll get one sooner if they're slow. They were not slow, so they said to come back. I drove home to Leavenworth. I came back for my appointment but accidentally came at 1:45 (thinking my appointment was at 2pm). They let my know I "no showed". I asked why they didn't call. They said they don't call people they just mark them no show. I said "well it's clearly not like me to not show up, would have been nice to call" The lady hair cutter asked if I wanted to have her cut me, or wait for the male cutter. I asked how long the wait would be, she said 30 minutes, and I said "okay" and was sitting there patiently waiting using my phone. The male hair dresser calls me over 2 minutes later and accuses me of being mean to the lady hair cutter. I asked him how I was being mean and he could not answer me. I told him that I was sitting there patiently waiting, and that he's causing a problem now for no reason. He raised his voice, and I told him that he's the one causing problems, and again reiterated that I was sitting there content to wait. I'm not sure why he called me over just to yell at me when I was patiently waiting. They both yelled at me that I should be apologizing to them for being late. I told them it was an honest mistake. Who do you think you are to demand a customer apologize to you for being late? Life happens. I let him know that I won't be spoken to like this and told him I would find a new hair cutter. How dare you? I have been loyal to you for 2 years. I have tipped you hundreds of dollars that I did not have to tip. Learn some customer service, my experience today was wildly inappropriate and the business owner escalated things for no reason after everything was fine. Re: business owner response. Again, how exactly was I mean? Your wife or sister or whoever that is thinks I was mean because I said "okay"? What else am I supposed to respond with, when asked if something is okay, other than by agreeing and saying "okay"? You can't even articulate what I allegedly did wrong. Edit 2- Dude I was never rude to your wife. I was on my phone. She asked if I wanted her to cut my hair or if I wanted to wait. I've seen her ask everyone this question over the past 2 years. I asked her how long the wait would be. She said 30 minutes. I said "okay" and then went back to my phone. How in the world do you consider this rude or mean in any way?

Andi is a lifesaver! I moved here from SoCal and had my…read morehair done another salon and they completely ruined it. Within two visits she had my hair back to where I loved it and I can't thank her enough. She's an excellent colorist, stylist, and her cuts grow out beautifully. I love the fun atmosphere and her employees are a lot of laughs. I would highly recommend. Her new location is on South Mission In Wenatchee at Victorian Village.

I would give 0 stars if it was an option. I went in about 2 weeks ago and I was so disappointed…read morewith the way my hair turned out & their customer service is TERRIBLE. My balayage turned out terrible and I was told that I would have to pay again if I wanted it fixed the way I had originally asked for. Literally the worst place I have been to.

This place is not only adorable, but they have amazing stylists! I went here for the first time…read morelast month for a cut and color, and their products are legit, and the stylist was a natural. With little to no explanation, she cut my hair the way I asked if not better than expected. I will have to go back and try other services, the lash extensions were intriguing.

Had a men's haircut by Susie R. tonight. I am quite finicky when it comes to my hair because it is…read moresomething that helps define me, being somewhat a quasi-public person. Susie took the time to listen not only about how my hair was styled in the past, but also made suggestions to update my hairstyle. Finding a new stylist is not a challenge, but finding a new stylist that you can trust is... I booked my next appointment right away. The vibe was SHINE! Good music, comfy chairs, clean and bright, but not overwhelming. A hard balance to achieve when you need good lighting to do good work and see the effectiveness of cut and color.

Service quality cleanliness and an adorable stylist named Kelsie!…read more I love the old Morris building! Where the salon is located! Next door is La Vie and that's a great way to end your haircut! That's in the morning! Norwood's and Josh are a quintessential ending for an evening haircut! That guy has a passion for wine!

Never disappointed here! They always do a exceptional job and my nails always turn out how I want…read morethem. Thank you for also making me feel welcomed each time I go in

How often has any of you noticed a nail tech grab the same nail files, rotary sand discs and…read morepolishers, brushes, cuticle nippers, clippers etc. get used repeatedly, one client after the next? What a great way to spread foot/nail fungus! WAC 308-20-110:-WA.gov ALL TOOLS AND IMPLEMENTS MUST BE CLEANED AND DISINFECTED OR DISPOSED OF AFTER SERVICE ON EACH CLIENT. Tools and implants not approved for disinfection and reuse must be given to the client or discarded after service on each client. I gave this salon 3 chances. Next calls are to the Dept. of Licensing, Heath Department and the State Attorney's Office. I'm tired of businesses taking shortcuts, aren't you?

Wonderful, open air salon with excellent service. R'shelle was very attentive to social distancing…read moreand did a great job cutting my hair, making sure that I was satisfied with the cut. Thanks! I hope to see The Cut Truck all over town! Would love to see her in Malaga soon!

This salon is a must to go to in Wenatchee. Della is truly talented at what she does.read more

I've gone to the Visible Difference all through high school for updos for prom and such. They…read morealways do a great job. I just bring in a picture and they match the style. They work quickly and professionally. They make good conversation while doing the hair as well. They have great prices too. I'd recommend them to anyone.

Jeri helped out with getting about 12 ladies ready for a huge wedding, and she was fantastic! Jeri…read moremade each persons hair shine and really hold it's own personality, so none was lost on the other. No 2 hair styles were the same. She was so creative when I didn't know what I wanted, and the results were amazing. She is so nice, and so easy to chat with. You can't go wrong with Jeri, you will be so happy with her professionalism, friendly manors and amazing talents at coloring, styling, and cutting.