I had my first experience here, a consultation on Nov 11th, after struggling to find a salon that…read moreworks for me, and was so thrilled by this salon. Beyond it being a beautiful salon when you walk in, everyone here is incredibly kind and welcoming! Claire did my consultation and even though I wasn't sure how to explain what I was looking for, she knew exactly what I was looking for. She made me feel comfortable and confident in my upcoming appointment. During my consultation she also fixed my curtain bangs, and they fit my face so much better than what I had before and gave me so much confidence. She was so fun and easy to talk to as well. I'm so excited for my next appointment!

After getting feedback and looking at the cut closer. Really not that happy with it and the lack of…read moredetail done with my neck line clean up and the fact I can't put all my hair in a ponytail is driving me crazy

I had stylist, Presli. She is fantastic. She took her time and was very professional. I have been…read moreworking with her for about a year and my hair is so much healthier. I have received so many compliments on the cut and color. As a middle aged woman, I have seen MANY stylists over the past 25 years, and Presli has finally gotten my hair healthy and my color perfected. She has prioritized the health of my hair and I highly recommend her.

My stylist left so they recommended two options for a stylist I picked Theresa and booked 6 weeks…read moreout. Suddenly, the week before my appointment Theresa would not be in the salon that day (kinda short notice but may have been unavoidable) They recommended Presley she's new, but they assured me she was excellent--checked out her IG looked good (she was a new stylist...my intuition was screaming NO)...went last Saturday she was messy with product, I had to ask to wipe bleach off my gown 3 times so it didn't ruin my clothes and she insisted I need a shadow root (I disagreed but she convinced me it created a more gradual grow out)....right before she ron es my color I felt like rubber bands were being pulled out of the roots and it was odd and taking longer than expected l-- but the color looked great and I was pleased. That evening I was outside at an event and when I got back to my car there were a Mohawk of broken hairs all standing up from my part and my scalp was red. After I washed and blow dryer my hair Thursday my entire top layers of hair are broken and stick out--no flyaways--broken fried hair oh and despite a good trim my ends are fried and the color Looks nothing like the day I left. I contact the salon they ask for pics and say it may be Tuesday before management can "review" ...they'd have to see it in person--but didn't schedule me?!?? Refunded my money and I begged them to tell me what to do now to prevent further damage (like a treatment or product) they basically said don't use heat--cool so I spent 200$++my hair is totally destroyed and it's getting worse everyday BUT as long as I never style my hair it will get better (these 1 inch broken hairs will take 5 years to grow to my current length)!! Absolutely appalling--they literally dgaf if all my hair breaks off and is ruined--Wow!! A refund doesn't fix what she did and they do NOT care-this is a crappy salon! Update they texted me today to tell me that because of my Yelp review they won't be able to service me anymore bc I made it very clear how I felt about their salon. This person actually implied me using a jot tool caused the damage!!! So, shockingly the son will not try to fix my hair or even pay to have color correction expert service my destroyed hair.

First time guest! Delightful experience…read more Incredible, mind blowing massage paired with an luxurious facial. Wow was I impressed. Columbia does not have many noteworthy spa locations so my fingers and toes were crossed for OCCO and they did not disappoint. All the staff I interacted with was really lovely. I had a less than 10 minute wait time for my services and the teams hand walked me between professional which was really lovely. They even carried my stuff, just that golden touch! I went on a Monday night, during the time of Covid. Highly recommend. Fantastic service and zero wait time. Both massage therapist and cosmetologist were not talkative and I was actually able to relax. Lovely little waiting room with treats and drinks. It was winter but it looks like they are mindful and provided lots of seasonal items as well. The pedicure/manicure area also looked lovely, even though I did not use this service. I would come back for it though. They have a card on file and it makes it so much easier at check out when all you want to do is relax and not have to dig in your purse. The only thing better would be if they would let you pay first before the service so you could just float out the front door. It really was a great time and I am a spa snob. I was just so thankful to have found this place. I'll be back, OCCO!

This week was hard in the world and hard at work and my nails were showin it so I decided to treat…read moremyself to a mani pedi. OCCO had great Yelp reviews and cool photos so I made an appointment there. What a total glam experience! Enjoyed a nice glass of Pinot Grigio in a relaxing setting while hanging out with fun, cool nail artist Malika. She did amazing work too, perfectly rounded nails displaying a vibrant color. Will definitely be back!

I can't say enough good things about Lindsay. She's truly the best! I trust her completely with my…read morehair and honestly give her full creative freedom every time I sit in her chair. Whether it's color, highlights, a fresh cut, or even bangs, she always knows exactly what will make me look and feel my best. She has an incredible eye for what works and somehow makes every visit better than the last. If you're looking for someone you can fully trust with your hair, she's the one!

A gift given by my daughter and a gift in itself. What a spa experience I had here. First time…read moredoing a massage and loved it! I was greeted at the front by professional and friendly staff. Shown the way to the changing room and where I could wait after. I was so comfortable changing into my robe and placing my belongings in one of the lockers. I proceeded to wait and have some tea. I was called by my massage therapist a bit later. I had a 60 minute massage and loved it. So relaxing and peaceful. The lights the smells the quietness of the space. Afterwords I did a body shower changed and enjoyed another tea before leaving. Wow! Just amazing. The ambiance of the whole place what can I say! I truly recommend this place and hope to come back sooner than later. Thank you.

Great hair salon. First time here and Jessica was AMAZING. Just make sure you bring cash to tip…read morebecause they do not accept it on credit cards. Will be coming here forever. Excellent customer service! Thank you

Nikita gave me the worst hair cut I've had overall in years and hands down the worst ever for…read moresomeone who is supposed to understand curls. She did nothing to cut to my curl pattern at all and scoffed when I asked her to use thinning shears behind my ears. When it was dry and still WAY too bulky, she just started whacking away with scissors. I didn't complain at the time because I know that sometimes a curly cut needs time to settle, but it's just gone from bad to worse and she cut it too short to even get it fixed so I'm stuck.

Beware! Lacks customer service, my first and only time there wasn't a friendly welcoming…read moreenvironment. I noticed when I got home that ear had been nicked, she was very rough. I will never return. The cut is odd I'm finding different length pieces - not from layers.

I couldn't get in with Louise or Angie... so I decided to…read morelet Dani cut my hair. I'm really a chicken to try new cuts I went in wanting an undercut. Still with a bob. (Look up Chloe brown on YouTube.) Dani took her time and explained everything she did. Making sure I felt comfortable. The end result was awesome! I loved it. So it feels really good to know I know have three ladies at SHear indulgence who I know I can trust. If you're looking for a salon. THIS IS YOUR GO TO!!!! Give it a chance. You will not be disappointed

I had an awesome first visit with Ashley. I was nervous about highlighting my hair due to a past…read moreway too blonde experience at another hair salon a few years back. Ashley listened to me and gave me a cut and color that I absolutely adore. She also gave me tips on how to strengthen my hair and recommended products that will work well with my thin hair. She even let me move my car when I realized my meter was up in the middle of the appointment! The salon is clean, trendy, and they offer you beverages. The staff is friendly and makes you feel welcome. Although my experience was great, the final price was a bit of a shock to me (a college student). However, a great haircut and color is hard to come by and I'm so grateful for my new look!

I hate to downgrade this place place because it is still a great salon with a great vibe, but I…read morehave to dock it a star because my stylist, Lauren, is no longer there. I did give the place a try after she left and was able to get a cut from the owner, who was a great person and had just wrapped up a really nice cut on the customer before me. Unfortunately, his approach doesn't quite work for my wash-and-go curly hair (I add some product, but am too low maintenance/sleep in too much in the morning to have time and energy to do anything more). I really enjoyed the experience and like their new location off Main St, but I will probably try to find a new place that can accomodate me and my curls a bit better.

I go and see Brittany Miller to do my hair she is professional and easy to talk to does a great job…read moreevery time

Brittany always does such an incredible job cutting my hair! Everyone is so welcoming, the salon is…read morealways bright and clean, and prices are very reasonable. This is the only place in Columbia I'll go for a cut now!

Moving from my long time stylist in Colorado to South Carolina I was nervous about finding a new…read moresalon to take care of me & my teen daughter. I was fortunate to not only find a hair stylist but also an aesthetician (who provided sugar waxing services). This salon is the epitome of luxury, pampered, high quality services & products! Call a head of time, they are in high demand!!

I am new to Columbia and went to Ashley's Alley per the recommendation of a co-worker. I saw Keri,…read moreand I'm so glad that I did. She took my seriously outdated hairstyle (if you could even call it that) and updated it with a fabulous new look. She asked questions and listened to my answers, but also used her professional knowledge and talent to make my hair look better than I thought possible. She also told me how she was styling it so that I can recreate the look at home. For once, I feel like I have a cute hairstyle that I can maintain until my next appointment! The salon itself is beautiful. I was a little confused when I walked in and there was no receptionist. However, after watching people come in and out for a few minutes, I decided that the lack of a receptionist really worked well there. It felt more like clients were walking into someone's living room rather than a hair salon. The artwork was gorgeous, if you're into that sort of thing, and the location is perfect for anyone who lives or works in Columbia. Overall, a very pleasant experience.

Nicole took very good care of me! She was honest and patient with me. She listened to what I wanted…read moreand helped me find a style that worked for me. I thought I needed a deep conditioning, but she said my hair was so healthy I didn't really need it. She was right!

Since Taylor moved to Greenville, I now see Janet & she's great! She knows what she's doing and is…read morefriendly and easy to talk to. She takes her time and makes what you want come to fruition. The checkin process is always pleasant and welcoming and I couldn't be happier with Cline's as my go to salon.