I want to start with the statement that my rating does not reflect on my particular doctor. I am…read morerating Heritage Health Alliance, not any specific doctor. HHA is a good practice, and I think they do an overall great job. One thing I really like is that their records are computerized and when I walk out, I have a printed order I can read instead of a hand-written order that I can't make sense of. The nurses are pleasant and do a great job listening as you explain why you're there. Even the wait isn't usually bad - my last doctor you could wait 1-1.5 hours after your appointment time to see the doctor - here, it's usually less than 15 minutes if they are running behind. My only real issue has been the office staff. The response is short sometimes and follow-through can be a little slow if you're trying to get ahold of your doctor by phone. It's not a big deal, but it can be really inconvenient. Net result, I highly recommend the practice and encourage you to check them out.

I have been a patient at this practice for several years and would've rated them higher, that is,…read moreuntil 3 weeks ago. I contacted the nurse for my physician to prescribe an antibiotic to treat a mild skin condition I have gotten since I was an infant. The office called and said the doctor wanted to see me. I explained that my husband was in the hospital (in Cincinnati) following a total knee replacement and he was to be discharged the day they wanted me to visit and that going to the office would not be possible. She (the nurse) insisted I had to come in and be seen and they could not understand that it was impossible for me to go. I reminded them I had experienced this since I was an infant and that they had a medical history of it (I had been seen before at the practice for it), but they said it was against policy. The nurse was rude ("the doctor is my boss!", "I could get fired!") and even suggested I go to urgent care (if I could not leave my husband to go to the doctor's office, how could I go to urgent care?). They did not take into consideration personal circumstances, including also having to manage being home and taking care of our 7 year old daughter. I work in a heavily regulated industry (clinical research) and fully understand policies, procedures and regulations, but I also understand when common sense must prevail. They did not use any common sense. To make sure I was not emotionally reacting, I discussed this with nurses at the hospital (during my husband's stay) and with my gynecologist and they could not understand the necessity of an office visit. It is because of this incident and the rude office staff that I am moving to another practice.