Not sure if the female who was taking orders was the owner or worker but she was very off putting. Being that we invited our friends from out of town to experience the Krates, 1st impression was not it. We felt rushed and as if we were bothering her by coming in with our girls. When dealing with treats, you'd think the place would feel warm and inviting. Never again... On to the items selected. My niece got an icecream with toppings mixed in. She ate it but wasn't impressed with the flavor. Said it tasted like food coloring in milk. My daughter has a dairy allergy so we got her an Italian ice. It was so awful in texture and flavor. Almost as if it was a powdered kool aid mix without sugar. Very tart and chunky. 2 spoonfuls and in the trash it went. We will not be revisiting this spot in the future. read more

Sub Zero Nitrogen Ice Cream Wesley Chapel - Chunky, bitter Italian ice - Ice Cream & Frozen Yogurt Near Me - Wesley Chapel, Florida

One of the businesses within Krate, they had a good variety of ice cream flavors as well as signature combinations. I ended up going with the small Birthday Cake Capacitor, which had 1 scoop of birthday cake ice cream, cookie dough, sprinkles, and fudge. They definitely don't skimp out on the mix-ins; each bite I took hade a good ratio of ice cream to toppings. My friend got 2 scoops of cotton candy ice cream. In my opinion, the scoops could've been bigger, but it was still tasty nonetheless! read more

Sub Zero Nitrogen Ice Cream Wesley Chapel - Small Birthday Cake Capacitor and Medium Cotton Candy Ice Cream - Ice Cream & Frozen Yogurt Near Me - Wesley Chapel, Florida

I was visiting my mom and this Krate at the Grove little plaza within a larger shopping plaza was a vibe. I really wanted pistachio gelato from 365 but wanted to see what the fuss was about. It low key shocked me and the texture was a little chewy but mostly the flavor tasted bland. It tasted more like milk mixed with strawberries instead of rich cream. I appreciated the theatrics but if flavor is most important to you, I personally think grocery store ice cream tastes better. We were hanging out and ate outside at a table with an umbrella listening to music and their menu had some fun looking flavor combinations so maybe try something else. It was cool to watch.... Kinda read more

Sub Zero Nitrogen Ice Cream Wesley Chapel - Small Strawberry Cheesecake - Ice Cream & Frozen Yogurt Near Me - Wesley Chapel, Florida

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My daughter really enjoyed the entertainment factor as well as the ice cream here. She had them whip her up some strawberry. The staff is efficient but not overly friendly. The atmosphere is modern. My only complaint is that it's expensive but a small is plenty. read more

Sub Zero Nitrogen Ice Cream Wesley Chapel - Small Strawberry topped with marshmallows - Ice Cream & Frozen Yogurt Near Me - Wesley Chapel, Florida

Overall this place is good. Size of portion and price a little bid pricy in some case, as I see in review a lot of people complaint. But we are consumer don't know operation cost for this kind of ice cream. A little bit sweet ice cream, but we liked. Is not ideal is not super high quality, but overall is good. Service was good no complaint. read more

Sub Zero Nitrogen Ice Cream Wesley Chapel - Ice Cream & Frozen Yogurt Near Me - Wesley Chapel, Florida

This is definitely pricey ice cream for kids but the experience is worth it! The kids loved picking their own flavors you can even chose your cream level. And then the magic of turning it into ice cream. The employee was so friendly answering all their questions! The store is small and no indoor seating keep in mind. The ice cream was yummy!! We will definitely return. read more

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I am rating regarding the ice cream that I had. We ordered one regular ice cream, small size, which coconut and blackberry syrup, and m&ms. We loved the flavor and the idea of freezing with nitrogen! Very friendly staff. Nice environment. read more

Great experience. Clean inside. Let us get a large and gave us a few extra cups so the kids could split it. Kids said give this place 5 stars. read more

This place was pretty cool and unique. They make it in front of you and you can pick a base and stuff to add. It was pretty mellow ice cream, good but not overly rich. My only qualm was the customer service was not too good. One barely spoke English and the other did not seem to want to be there. Overall, not bad though. read more

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My daughter has been wanting to go here since before they opened- we finally made it in and we ordered and watched as they mixed ingredients to put under the nitrogen faucet. The two young men working were bored, or at least that's how it felt. The family that came in after us were trying to ask for recommendations and it was excruciating to witness the unresponsiveness of the workers. I ordered the banana pudding sundae thing and it tasted like banana taffy, not actual banana. The texture is different too, thanks to the nitrogen. While my daughter loved it- I just "liked" it. I'm sure we will try them again- but I think next time I'll stick with chocolate. read more

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** 2.33 Weighted Stars as I just don't get this concept. It is a ridiculously overly complicated, expensive product that at least to me didn't taste very much like ice cream. If you come here expecting Ben & Jerry's or Häagen-Dazs level or better ice cream I fear you may be as disappointed as I was. Setting ** Located at Krate so it is small but to me it isn't all that interesting inside either. They have some design on the walls telling me that nitro is better but they don't really tell me why. The menu board is small and far from the counter and the ice cream addition section looked like an unorganized mess. The coolest thing is when they shoot off the nitrogen gun and a cloud of frozen air floats around. Service **** The two kids working there are friendly and working really hard. I felt bad for the one kid doing all the mixing as it seemed like an enormous amount of tedious work. After you order they squirt milk/cream into a stainless steel bowl, blast it with nitrogen to freeze it. It then takes about 5 minutes to mix it altogether. If you want to have an idea on how long you will be standing in line for then multiply the number of people in front of you by about 5 minutes and divide it by the number of people mixing up the ingredients. May sound crazy but I'm telling you if you have 5 people in front of you it can take 25 minutes before you order. Food ** In my opinion this is simply frozen milk as it lacks any of the richness or the creamy texture of real ice cream. The worst offender is the chocolate which is just milk with chocolate syrup. You end up with frozen chocolate milk and it is not something I want to eat again. Value ** $8 for a small cup (2 scoops) with two toppings at .79 each is pretty outrageous for me. Particularly since I threw half of it away. read more

Located in the KRATEs at the Grove. This small ice cream shop does not have any indoor seating. You can pick from a list of recipes from the menu or a create your own. All creations start as liquid milk base then added liquid flavors for the base. Once mixed up it is zapped by a large blast of nitrogen a few times and the liquid changes to a solid. Pretty cool (literally) to watch. They then add the toppings of your choice and you can pick a cone, cup or waffle bowl to hold your freshly made ice cream. It does have a bit lighter/icy like consistency than your average ice cream but still just as tasty IMO. read more

Sub Zero Nitrogen Ice Cream Wesley Chapel - two cups of ice cream - Ice Cream & Frozen Yogurt Near Me - Wesley Chapel, Florida

Not only wonderful ice cream but enjoyable to watch. The ice cream itself isn't overly sweet as many tend to be. The flavor options are plentiful and once you add in the mix ins and topping options you are sure to find something for all cravings read more

Got a regular serving - said it was three scoops for $10 something. Came with a waffle cookie with it - when i was given the cup it was just two scoops - I said it was to be three scoops, the gals said yes. But it was two scoop. She looked at the cup, said no three. As if I couldn't count. Just wanted to be paid cause she was busy. Would not make more or give discount. read more

Was so happy to find Sub zero ice cream less than 10 minutes away in Wesley chapel, FL. The first Time I've been to Sub zero was they're location in st. Petersburg,fl and they had bubble waffles! Real waffles! However I was said to see that the Wesley chapel location does not offer a bubble waffle or ( real waffles) only a waffle cone dish, and honestly there wasn't really a lot of people there either every time I pass by I've not seen anyone at the Wesley chapel location! read more

Very good ice cream. I like the nitrogen bites the best mixed with some chocolate ice cream.

I came to this location last night. While the ice cream is very good the service was not. I assume a teenager took my order. There were 3 people working all together. I ordered a large peanut butter ice cream with the toppings in it with Reese's pieces and gummy bears and my boyfriend ordered his ice cream. After the guy was done making the ice cream he handed me mine and said "here's the weird order". I thought that was very rude and unprofessional. It made me feel almost embarrassed. The people next to us were waiting to order and he just leaves and goes in the back. There was another guy there working who kept almost passing out and could barely stand so he was in the back as well. They left one person at the front having to make the ice cream and check people out. I just thought it was very unprofessional. The place is very nice and clean though. read more