We love your ice cream. It taste so good and creamy. You guys are amazing.!!!!!!!!!!!!

It's 9:17pm. Their sign says they close at 10:00pm. We walk in and there isn't a soul behind the counter and all the ice cream has been pulled from the display. We said "Hello?" And stood there waiting. Not a response. We walk out to the car and finally see someone poke their head out and then they retreat to the back. read more

Ordered 'a little treat' and they handed me Mount Sugar Rush in a waffle cone. Send more spoons! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

Happy happy Cold Stone! Love that this location opened about 7 months ago! Today I enjoyed a "Like It" sized cheesecake flavored ice cream mixed with raspberries and scooped into a very fresh waffle cone bowl. The gentleman who served me was very kind and knowledgeable. He recently transferred to the store from a different Florida location. Cold Stone appears to have some new creations (see signs in attached picture), which are comprised of combinations of different types of ice cream with toppings that looked delectable (Reese's and s'mores flavored combos). I tasted their new marshmallow flavored ice cream and decided it was too sweet/rich for my liking. So I ultimately ended up going with my traditional decision, but I was happy with my choice and ate the entire thing for lunch! I will definitely be back, especially knowing that this Cold Stone is conveniently located smack dab in the middle of Carrollwood, and right by some of my favorite little retail shops (ahem..,Once Upon a Child). read more

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**NOT the workers fault** but they only ever have one person working so the efficiency is horrible. Genuinely always takes over 30 mins

Very nice employees, they made it easy coming in with the kids! Environment was clean.

Rocky and Lisa took great care of us. We were greeted promptly and with big smiles. Everything tastes great and prices were decent. Rocky even made some good recommendations based on seasonal offerings. Definitely would come back. read more

Stupid expensive for a small ice cream cup. The ice cream was good but extremely over priced. Wouldn't recommend

It's coldstone, need I say more. They have their set flavors they've had for awhile and it hit the spot! Pregnancy cravings just hit different. It is pretty good. Price for the Like it was $6.99 which is high but everywhere you go the prices are increasing. Place wasn't too crowded when we went, so we got ours right away. read more

Ice cream is always good at Cold Stone, if you want consistency, this is the place. Service was quick and attentive.

great service !! very helpful and quick even with the line that they had, as a student in the area i highly recommend

Ronnie and his manager at the N Dale Mabry location in Tampa are truly exceptional!! Not only does Ronnie perfect my order every single time (and that is quite often lol) but he is the poster person for Service with a smile! No matter how busy they are. Ronnie is always kind and happy to see us!! He truly is an asset to Cold Stone and I hope they know it!! Thank you Ronnie, for making my Saturday night delicious and amazing!!! You just don't get customer service like this anymore and it's refreshing!! read more

Went in today even while it was busy the staff was all super thorough and quick and efficient! Alex helped me out today, Ive became a regular at this point and always get the same thing and he takes the time to remember me and they way I like my order. Their Ice cream is always superior and decently priced. Alex is always friendly and smiling. Highly recommended 10/10 ! read more

Highly recommend good prices for the quality!! Super friendly staff, Alex was very knowledgeable of the menu and was very polite about my indecisiveness and helped me pick a few flavors that went well together . I got the cheesecake ice cream with caramel and cookie dough mix. SUPER TASTY! Alex did an amazing job taking care of me and my friends. read more

Had a gift card and wanted to treat a friend to an ice cream concoction. I ordered a Kid's size dark chocolate ice cream with strawberry mixed in. Nothing cutting edge, nothing a fish with half a brain and hands to hold the mixing spoon couldn't do. My friend ordered his ice cream mix in a waffle cone. Total for one painfully plain Kid's size and one mix in a waffle cone: $9.17. Just under TEN DOLLARS for two ice creams?! That $25 gift card will be gone in no time. I will not be a repeat customer after the card is exhausted. The best part of my visit was that I had to ask for a printout of the balance on my card. It wasn't automatically given to me, as it happens at businesses where I will be a repeat customer. My guess is people don't mind shelling out $20 or $30 for ice cream for the kids. read more

Cold Stone Creamery - Sounds and looks good - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

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Ordered cake on line after calling to explain what I wanted, but was told they only accept orders online. I arrive to pick it up two hours after it supposed to be ready and get handed the totally incorrect cake. The cake decorator evidently didn't speak English so when she went to decorate a new cake, the writing was that of a 5 year old. Never going back again. read more

Updating due to the completely rude interaction I had today. I called to place a pickup order and was told by the woman on the phone "ummm no" because she was too busy. To be clear, I wanted to place my order in advance to increase social distancing and spend as little time inside as possible. I wouldn't have minded waiting on hold until she could take the order, I understand that things can get busy. I also found out just now that they have online ordering, which I also would have been happy to do instead if she had mentioned it. But instead of being productive during the call, she was very rude and gave me a flat no, told me to come into the restaurant, and that she had other customers to get to. read more

I finally learned how to make a yelp review after two years ago. I got my ice cream little did I know my grandma watch them sneeze into the ice cream and try to serve it to me after rejecting the ice cream the manager says he's going to put it in the back freezer to serve for someone else I don't know and who is right mind would want to eat ice cream that was sneezed in, that man was so impolite he should be fired how is he even the manager? Do not go to this cold stone under all costs. It wasn't even flu season. It was July. read more

This location was really good when it first opened. Ordered online and picked it up. One of the flavors was peanut butter cup perfection. How in the world do you not add the peanut butter cups? This is the second time this has happened and it is disappointing. For the price you pay, it should be correct. read more

All of this ice cream tastes so fresh and delicious. They even attend to people who have allergies. They are so kind and will even go to the back to make your ice cream. I recommend the peanut butter and the cheesecake. I'm looking forward to trying not. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

I was excited to see this place open back up. We came here today for ice cream. I got the love it sized "birthday cake remix" It's evident the staff doesn't know what they are doing. They are referring to a list of how to make your ice cream-which is fine but a bit of training would help them look confident when they're making your ice cream. What I ended up with was the size of the like it, not the love it. So, I paid for a medium but got a small. A small, small even at that. The brownie she put in my ice cream was smaller than a brownie bite. I'm guessing this is a form of shrink-flation. The Anderson Rd location is far better. Go here when you're in the mood for Coldstone. read more

I was coming here often but I won't be coming here any longer after an interaction I had recently. If you pay for the SaveAround fundraiser coupon book, skip this place. It says you should be able to redeem the coupons at this specific location but the owner did not accept them and was not nice about it. I've informed SaveAround to remove this Cold Stone from their books so other people don't waste their time coming expecting to use their coupons. read more

By far the SLOWEST service I've ever gotten. There was only six people in front of us when we walked in and we waited over 30 minutes just to get ice cream. Not to mention there was 4 workers "working" and it was still that slow. My ice cream was melted by the time I sat down. Cold stone? More like hot stone. read more

Cold Stone Creamery - Exhausted from standing so long. - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

I came here because of cravings. Lol I ordered the Brownie Al La Coldstone. I'm use to this coming in the plastic snap container but instead it came in the Love it cup. I ask the lady about the snap container and she said they were out. Bummer. I honestly had to force myself to eat it because it was $6.40. The server added way to much chocolate fudge to the point where it was overpowering. To put it into perspective, I had more fudge then ice cream :(. The brownie itself was very sweet, too sweet for my liking. read more

Cold Stone Creamery - Browine Al La Coldstone - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

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Cold Stone is to ice cream as Filet Mignon is to beef. The flavor is amazing, and it's fat free! (Not) Delicious combos, but my favorite is sweet cream with black cherries and whip cream mixed in, delish! read more

I love all the choices they give and the awesome service really helps. They let you try all the flavors as well. I really like this cold stone and the people who work there. I am very thrilled with this experience and I will be back very soon. I love cold stone! read more

Came here on a Wednesday night for some treats and we where very pleased. The employees where very sweet to my boys and let them try multiply favors and where very patient. The cotton candy flavor was very original but reminded me of my childhood with the sweet flavor. There is a good amount of seating inside and the shop is very open with lots of room. We came right before closing and the seating area and prep area where both very clean. I got the dark chocolate ice cream with a brownie and Carmel sauce was extremely delicious. The shop is located right beside publix so there is plenty of parking. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

Chocolate Cake Batter Ganache & Oreo filling ice cream with mix-ins of heath bar & cookie dough. "Gotta have it" (large) size was so big, I couldn't finish it all! read more

Cold Stone Creamery - "Gotta have it"(large)Chocolate Cake Batter Ganache & Oreo filling ice cream with mix-ins of heath bar & cookie dough. Better than it looks! - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

Friendly, helpful and patient! Can't really say too much about this place, pretty much self explanatory. We were in and out. Staff answered questions and was patient while we basically tried half of the ice cream flavors they offered with small talk. read more

Cold Stone Creamery - The fun starts here. - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

During these trying times it was wonderful to find solace in the comfort of this wonderful cold stone creamery. Despite my lactose intolerance I knew that I wanted the best ice cream around. And I am forever grateful that the nicest raven haired beauty was there to help me pick out the best combination of mix ins and toppings. I shall forever be thankful for Sophia taking me on my journey of ice cream discovery. read more

awesome ice cream amazing costumer service best place always come in and have a great time

My visit to this coldstone just now was so ridiculous I'm in shock! I walk in and there is the delicious ice cream and toppings like normal but when the worker comes out they say that they're doing delivery only meaning I can't just buy it right there in the store with the ice cream I had to get it delivered to me so I was refused a sale. read more

I went in today to redeem my BOGO coupon I received for creating a Coldstone account. While trying to redeem my coupon, I had an extremely bad customer experience. An older man working the counter got frustrated with me trying to redeem my coupon and let his emotions get the best of him. I'm completely perplexed as to why he acted the way he did over such a trivial matter. read more

Many yummy options. If you haven't been to a Cold Stone you need to go! You can add many toppings into your ice cream as they blend them together on a cold marble stone (hence the name). Staff was attentive and let us try a few flavors! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tampa, Florida

Walking from Melting Pot to Publix, we made it without stopping. Hmmm on the way out it was a different story. I tried, I really did try. There were a vast amount of people outside eating various forms of ice cream & my ice cream habit would not let me pass it twice! We stopped and split a waffle bowl. OMG my favorite ice cream chocolate chip and vanilla, hot fudge, whipped cream, nuts..... so, so great. The ice cream itself had a superior creamy quality. The toppings were top of the line and the waffle bowl was fresh, crispy and perfect. Put it all together and I was in ice cream heaven. Staff was a bit stiff and stoic, but the star, the ice cream was dreamy and perfect. Will I be back to this establishment....I can't wait to return! It was soooo good. Staff needs some "people skills" training, but the product is solid and good. What a girl to do? Have your ice cream and eat it too! read more

I LOVE Cold Stone! All Cold Stones...well most, I have run into some that don't run their business as well as others. This one is a nice place, always that happy, fun vibe when you walk in as with most Cold Stones, along with a large selection of ice creams and mixes. I got my birthday cake at this location and I think they had the largest selection of cakes and freezer options that I've ever seen at a Cold Stone. The Cookie dough cake is yummy by the way! read more

Poor .... poor customer service . The guy was in really bad mood for some reason. The place was not busy so the work was not the issue . It was couple providing the service which appear to be the owners. The lady was okay but the guy was very rude and kept looking at us with a bad look. They should go beyond in good customer service especially during this pandemic which businesses are effective by. I do believe in support business, but I do not applaud bad customer service. No mention he made the ice cream with attitude and the cookie dough was missing from the cookie dough flavor requested. If you are looking for a good mix flavor ice cream and good service. Skip this place !!! read more

Coldstone oh Coldstone, what can a girl say? I love this spot, they have never steered me wrong. I'm usually the indecisive person, but they offer samples, suggestions, and are always patient. I usually get the same thing, chocolate ice cream with strawberries and bananas mixed in. I've been stepping out of my comfort zone and getting their signature specials, I was not disappointed! I love the fact that you can customize any and everything, they also have the best toppings. I love this place and the service is equally as amazing as the ice cream itself. The servings are generous, you pay for it, but it is worth every penny! I also like the fact that they make the ice cream right in front of you so there is no room for error. I will continue to go this Coldstone Creamery! read more

One of our favorite spots in town. Everything is great and the staff is very attentive and accommodating to food allergies.

Wow, never realized how bad they were at training new staff. The boy didn't even know the difference between how much a small was and a medium. 4 people working and took them 10 minutes to get to us. What a shame. read more