At first I was impressed by the companies customer service. It was easy to go to the bywater…read morelocation and pick out a countertop and the prices where reasonable. The agents seemed transparent about the relatively fast turnaround on getting the stone shipped/cut/and installed. However when the installer came to install, they installed on of the slabs with significant chipping at the seam. It took weeks of advocacy to get them to replace the slab and make sure the seams where the appropriate color to match the countertop. The fact that the installer cut corners and didn't notify myself or the company angered me, and the fact that the company tried to avoid responsibility and was slow to resolve the issue soured me on the experience. I really wanted to like them, but the work and service was just not satisfactory. Additionally, they sold us on a type of quartz from MSI that has not been tested or rated for durability or heat performance. I would have appreciated more transparency in this regard as well from the agents.

I am going to be remodeling my kitchen and I contacted Southern LA Granite for a free in-home…read moreestimate after seeing his ads on Facebook and special pricing. Mr. Glen Foster Sr. came to my home and presented affordable options for granite and quartz. After seeing their work, I realized I really wanted white quartz on my countertops and not granite. I contacted Southern LA Granite to look at their available quartz options at their new location in Bywater, LA. Glen showed me white quartz options within my budget and I am excited to say that I will be able to get white quartz on my countertops! He was very straight forward with the price/sqft as well. We reviewed my options for backsplash and I am not only going to get the look I was wanting, I am also going to get a decorative backsplash above my range (which I purchased new in order to have flat range surface instead of one with the controls on the back panel). By the end of my appointment, I was able to reserve my job and a tentative date of install. This was far most the most pleasant experience I have had with my kitchen remodel which is due to start on January 20, 2020.

This place cannot keep deadlines or stay in touch. I had them do my last house and the quality was…read moregreat for the price. I don't know what happened - skip them.

Lack of communication once we hired them. They do not answer the phone or come when they say they…read moreare. Twice they've said they were coming and didn't show up or call. We are behind on our renovation because of them. Go someplace else. You'll only end up frustrated and mad using them.

They did an excellent repair of a quartz vanity top that a trade chipped…read more My only complaint is they tried to charge me a travel charge after the fact and also didn't disclose adding in the fee square charges them to use a card. I had cash. I could have used it. Besides that, their work was good.

The office manager, LaVona was very knowledgeable and helpful. She was very patient with all of my…read morequestions and concerns. On the day of installation, I was very impressed with the entire team's professionalism and courtesy. When there was a minor issue with a corner piece, immediately the issue was addressed and rectified. The installation was completed in one day, as promised. The crew was prompt and efficient. The new countertops have changed the look of my kitchen, making it feel brand new. I'd highly recommend Golden Stone Granite & Marble. While they come at a premium price, their customer service and attention to detail are unparalleled.

DO NOT DO BUSINESS WITH THIS COMPANY. We were not advised by any of the salespeople that every…read morepossible mark shows up on black granite, even with protective sealant. We spent thousands on new countertops that now devalue our house. Menzie said they would solve the problem. They didn't, Here's a timeline of their circus: April 12: Installed black granite countertops. April 29: Installed backsplash but could not finish because they had cut the backsplash incorrectly to fit around sink window. May 8: Returned to finish the backsplash. May 9: When electricians came to finish installing outlets, they could not finish because a couple of outlets could not have the plate screwed it since the backsplash was incorrectly cut. May 10: Sent first batch of pictures to the Menzie salesperson about spots and streaks on the counter. She assured me they would disappear once the protective sealant was added. May 17: Someone from Menzie returned to apply the sealant. May 19: After letting the counter dry for two days, the spots and streaks were still there. Any time we put a cup on the counter, it left a mark. Sent the salesperson a new set of pictures. She said she would send the picture to the warranty company and have a manager call me. May 21: Someone from the company called me just before 7 a.m. Asked me when he could come to my house to check the problem. He was there in 20 minutes. He and his assistant rubbed some alcohol on the countertops, then appeared to re-apply sealant. He explained whoever previously came didn't do the job correctly because he didn't account for cooler temperatures. He said wait 2 hours before it dries. I waited 4 hours. Same marks and streaks. Took new batch of pictures, sent to salesperson. Twenty minutes later, manager calls and said he wasn't aware of the problem until a couple of days ago. Promised the problem would be solved. May 29: A two-man crew from Menzie arrived, supposedly uses solvent to alleviate the spots and streaks. One of the crew gets on the phone with the manager. He condescendingly tells me spots and fingerprints will always show on black. "That's why they call it 'fingerprint black'," he said. I told him had I known that we would not have bought black countertops. I asked him why didn't the salesperson tell us that. He said, "Not all of the sales girls know that." Two hours after the crew leaves, the salesperson sends me a bill to pay the remaining balance owed. May 30: I write manager. Tell him we aren't satisfied. Every little mark still shows ip. He writes back Menzie has solved the problem, according to industry standards. AGAIN, DO NOT DEAL with Menzie

Very disappointed in the installation, as they dropped a support rod on the floor, damaging it then…read moredenied doing it; said the damage was there beforehand. However, we had just cleaned the floor before they arrived; there was no damaged floor. When I explained that to the "customer service" representative he basically called me a liar. I was shocked by his response. I emailed and left messages with the salesperson - no response. Use with extreme caution - stand over the installation!

Very professional. Even called to offer an earlier installation date because they knew we were…read moretrying to get it ASAP. Highly recommend and would work with again!

They sold us a defected piece of quartz for our kitchen countertop and refused to replace it but…read moretrying to sell us another piece for 50% off.