This is my go-to place for having keys made. Car keys, house keys, piano keys... wait-- No but seriously the people here are always courteous and professional, and while they take care of me quickly, they don't make me feel rushed when I'm trying to decide which designer key I want. Because really, who wants plain old silver house keys when you could have some with kittens and sunflowers on them?! read more

Suburban Lock & Key Service - Designer keys - Keys & Locksmiths Near Me - Buffalo, New York

I was desperately searching for a few copies of my only key for a UTV. It seems the manufacturer is lame and doesn't supply blanks to the dealerships, and the dealerships don't cut keys. They do, however recommend customers to the best lock and key service in western NY, Suburban Lock & Key Service. The skilled technician searched carefully for a match to my key, and was pretty sure he found one. It looked good to me, too. When I tried it, it was slightly different than the original, but it worked! That's all that matters to me, it worked! I'd recommend Suburban Lock & Key Service to anyone needing keys, but, even more than that, they have an extensive selection of safes and other security products that are worth examining. If you need to unlock it, or lock it up, go see Suburban Lock & Key Service. read more

I wanted the locks changed after buying a new house, and Suburban Lock was great to work with. Called when they were on the way,super nice and competent technician and quick work changing locks on 2 doors ( tumbler and dead bolt on both). Work was completed quickly and neatly. I will definitely use them again if I need new locks! read more

I lost my lawnmower key and had to have it replaced. The gentleman immediately found two keys as replacements and he was very professional. The total came to about $16 or $17. This is now my to go place for any type of locks and security. Keep up the great work with excellent products. read more

We wanted to change the locks on a house we had just purchased and were unable to do so ourselves. Putting new locks on old doors didn't work as easy as we thought it might. So after a frustrating hour, we called Suburban Lock and Key and left a message as they were closed. John returned my phone call first thing the next morning, and had a technician over to do the job by noon. Zack did a great job, was efficient, made an adaptation so that the lock set we bought could be used, and was very professional. Thank you for taking care of this issue for us so quickly and for the great job! read more

Simple and to the point: This place is 100% reliable, professional and has OUTSTANDING customer service. If your locked out, need a install , a re-key or just a key made, definitely the place to go. If you are locked out, I can't stress this enough: *PLEASE call them, THEY HAVE 24/7 EMERGENCY HELP* read more

The service was horrible. They were so rude and I am appalled at this company and the way they treated me. We weren't welcomed when we walked in the door. They man yelled at us. Said racist comments about "Chinese", and swore at us. We will never go back here. I will be sharing this awful experience with everyone! read more

So, my husband bought this weird car key thingie from Japan. It's essentially a fob that auto locks and unlocks your car from a distance (along with your trunk), and has a blank key that folds out from the fob. They're standard for Volkswagon, but not for the Hyundai that he drives. We went to Suburban Lock and Key to get the blank key for the weird car key thingie cut. Not only did the key cutter make the key fairly quickly, but he then tested the key out in our car several times to make sure he did a good job. He really took his time to asess how well the key worked in our car. And in the end, after he probably spent about 20 minutes making sure the quality was up to snuff, he only charged us two bucks. Great value, great work, great price. I'll be calling them when I lock myself out of the house again, which I'm sure will probably be soon enough. read more

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I needed two additional keys for my doors for family members who are helping me move to California. I went to my neighborhood hardware store which is usually very good, but when I tried the keys in my lock, they didn't work. I wondered if I should go back to the hardware store, but I really needed the keys right away and talked it over with my neighbor and she said to Suburban on Transit. So I hustled right over there. I told the young man at the counter my tale, showed him my original and the newly made keys. He took the keys and examined them. He explained that they were a bit off, but he thought he could make new ones that worked. So I said, yes, please try. I went home with the "golden" keys and immediately put them in the door lock and PRESTO! they worked. I am just SO VERY PLEASED, so my advice is to go to Suburban Lock and key, they are very knowledgeable and provide outstanding service. Great, thanks so much for your outstanding help and expertise, read more

We have a front door that won't lock. I called yesterday and they were at my home this afternoon to determine whether the lock could be repaired or would need replacement. Fortunately Nate was able to diagnose and fix the problem. Based on my experience, I would definitely recommend Suburban Lock and Key. read more

One of my kids accidentally pushed the interior lock button, locking my mother out of her house. After trying in vain to get in, I made an after hours call to Suburban Lock & Key. Danny showed up within 20 minutes, was courteous, and successfully got my mom back into her house without any damage! He also repaired the lock so she shouldn't have the same issue in the future. Considering it was an after hours call, the pricing was also extremely fair. read more

I consider Suburban Lock & Key my locksmith. Period. I absolutely love these guys. To start, the staff is extremely knowledgable about all things locks, and have even made me more educated on the subject. From a service perspective, they're amazing, and are always more than willing to help. I had only used Suburban to make keys, and install a security lock on an apartment prior to my home purchase. After that purchase, it turned out there were many, many, many keys missing that we were unaware of until after the closing. It was a mess. Suburban ended up re-keying, and re-tooling a lot of the locks at the house. As well, I even had a missing skeleton key for the upstairs bedrooms that they managed to locate and key for the doors without my even having to take mechanics off the doors! Speaking as to their service, one of my neighbors that happens to be elderly was out walking her dog later in the evening last fall, and she ended up dropping her house key in the leaves. Even though they don't normally take emergency calls, when I contacted their service (which is 24/7), one of the guys I normally deal with called me back and made a special trip at 8 in the evening to help my neighbor out. That was above and beyond in my book. Sad thing is, we ended up finding her keys in the morning, but that wouldn't have helped her out that evening! Regardless, if you are in the Williamsville/Clarence/East Amherst area, Suburban should be your locksmith. They are just plain great. read more

I was in a bind after one of the doorknobs on the door going from my garage to my family room jammed and broke and my kids had to take the entire doorknob apart to get out. So I walked into Suburban Lock and Key to arrange for the door knob and 2 deadbolts to be installed. The appointment was easily made but unfortunately their weekday hours are 8-5 for installation and I work 8-4. So I arranged for a Saturday appointment. The appointment was for 9am and the gentleman came in a timely manner. He installed all the items within an hour and was polite and did an excellent job cleaning up after himself leaving no mess for me. My only reason for 4 stars was the price because it was a Saturday it was almost $100 more for the job. However they quoted me the price prior to the job. I would definitely recommend them in the future! read more

Quick, friendly, reasonable and efficient service. Not to mention they can make a key that works the first time and doesn't break (unlike any hardware store around) . read more

Suburban Lock & Key Service - Keys & Locksmiths Near Me - Buffalo, New York

Awesome service! We had just moved in our new house and we wanted some extra keys made. I was driving with my husband talking about it and he said, "Hey, there is a key place right on the corner over there, see if they can do it". So I run in the shop and they make some keys for me super fast. While I was in there I said I wanted to get the key locks changed out, could they do that? Absolutely! They make house calls! So I went home and took some pictures of the existing locks and came back and showed them to them. They said they would be no problem to replace. I picked a day and time frame for them to show up, super easy to book. The people who work in the shop are very nice and professional. Day of lock changes, the lock guy called me up and let me know he was on his way over. He showed up, changed the locks and made me extra keys from right inside of his truck. Took maybe 45 minutes-ish for him to do everything. The new locks look great and work perfectly. We are very happy with the service provided by this shop! Good price too! A little more expensive than changing your locks yourself but still extremely reasonable and hiring this out means I don't have to nag my husband to do something he doesn't really want to spend the time doing anyhow. Will return here for future lock and keys needs. read more

I have had the privilege of being a customer of Suburban Lock and Key since the early 80's. Both as a Professional Contractor and as a private individual. I can only give a 5 Star rating because there are not any additional stars to rate a higher rating. Suburban Lock has always been professional in all of their services. Both in the store and also when my business needed their expetise with security equipment and also door hardware installations. PDS Services DCF. read more

I've been coming here for years and they never disappoint! The employees are always very courteous and knowledgeable. They're also very quick and efficient with reasonable prices! read more

I recommend Suburban Lock and Key with hesitation! Our backdoor wouldn't open (deadbolt stuck). The technician arrived when they said he would. Turns out we had a non-standard lock and he gave me the option of ordering a replacement or he could put in a new deadbolt system. Since we had many copies of the key to the backdoor, I asked him if he could re-key it to that key. He did that, but unfortunately he did it so well that only the key that I gave him worked as all the keys were made at different places so none were a perfect match. When I discovered that only the one key worked, I called to complain and the folks there were great. They explained that he had set the lock to exactly match that key, but if I didn't want to use that key as a master and get more made, they could come back and re-key the lock (i.e. make it sloppier) so all the keys would work. They came back the next business day (I called on a Saturday when the service dept. was closed) and now all the keys work and there was no additional charge. I am very satisfied with the service and highly recommend the company! read more

I needed a simple job done, and they refused. I just bought a 2007 Chevy from a dealer, and, post recall, it only comes with a single transponder key. I did a little internet research, and found out it is really easy to get the transponder key blanks for cheap from amazon, rather than paying $100 per key from the dealer. I ordered a handful and got in my new car and headed down to get copies done. (It is really easy to encode the new keys once they are cut, so that was a non-issue). I handed the guy the key blanks and my key off my keyring, and told him that I needed copies... he said: He can copy this key, but "his boss" wouldn't allow copies of that type of key. Seriously? The car is right outside, with the dealership paperwork still in the glovebox! He still refused as "his boss" was not there. read more

Awful, a guy came to put a lock in and got it wrong twice, cheap lock and never got it right and we paid over 100 dollars.

Just bought a new car from auction. Car only had one key. Called the Kia dealer to get the price of a second key made," $50.00 for the key, $25.00 for the labor to cut the key." Saw this review and called Suburban Lock & Key Service. Yup, it's true! They cut car keys and for $25.00!!! The key and the cutting! So guess who got my business? And will again, and again..... And yes, he cut the key and then went to the car and checked to make sure it worked properly (in the pouring rain, I might add). I am so impressed I had to write a review! Thank you Suburban Lock & Key !! read more

These guys have been providing professional service for years .Very pleasant to work with which is very helpful since some degree of drama can accompany a lock issue. And talk about reasonable ,they have actually saved us money ! read more

I was in Ellicottville in a remote area 5 miles out of town as a storm was approaching . My electric Schlagel door lock battery had run out of power and we could not enter the house . I called Tom Nelson and asked for help even though I am not a customer. . He asked that I text him a photo of the lock . I did so and then called him and he expertly instructed me over the phone how to open the lock. It was successful and I was in awe of not only his responsiveness, knowledge and how he instructed me to open the lock...service is key to business and customer loyalty BRAVO Thank you so much read more

Not a good company to deal with, very disorganized company. They send you back and forth between locations without notifying the employees of other locations about your visit. You get there and nobody knows why you are there. Recently, I purchased a combination key pad and electric strike for a security door. The power leads were never soldered to the contacts and when I went back to the store they didn't have a replacement. They told me to call the Kenmore store, so I did as always they had no idea what I was talking about. The Kenmore store told me they would bring me a replacement, they never did. I then called them again and asked when they were going to deliver the replacement and they said that they didn't know where it was. Eventually I just went away, couldn't handle the run around. Terrible terrible terrible service, please don't waste your time go somewhere else. read more