Isaac was PHENOMENAL. Took me damn near a month to write this review because work was crazy - but I…read morefinally got some time to enjoy my WORKING GAS FIREPLACE! I've lived in this house 3 years with a piece of junk, rusty, non-working fire place. It's a massive bummer because it's the center of my entire dining room. Every quote I got was $10,000 or more to replace it. Horribly unhelpful people. I had almost given up - until I met the Chimney Professionals and Isaac! He came, analyzed the problem, ordered the part, and installed it. Also, the freaking power died during the install!! He finished it up with nothing more than a Mobil lighting rig and pure determination. The price was fair for the intricate type of work this is and the risk of burning your home down if done wrong. There are some things in life you should do cheap - and in home live flames is not one of them. Cheers on fixing and re-newing my 20+ year old broken fireplace to look brand new! Amazing

Truly professional. Solved our problem really quickly. Easy communication and very friendly. We…read morewill definitely be using this company for our servicing moving forward.

I use Sullivan every year to make sure we're safe and to insure a good draw, as much wood as we burnread more

Absolutely amazing customer service! Luke goes above and beyond and has been very helpful in…read moreproviding knowledge and expertise. He's always available to answer any questions and is very reasonable. I would recommend this company all chimney needs. It helps that he's friendly, reasonable and accommodating too.

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed…read moreinformation on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

So far so good. I just recently purchased a Kamado Joe (not from them), but all my accessories…read more Denise, has provided great customer support. I've gotten a variety of wood. Kind of upset I've found this store, because all I've done is buy stuff. Think I'm good for a while, but I've enjoyed my shopping experiences thus far. They have stuff for all the frills, but if you need things for your Kamado Joe this is your headquarters.

please excuse the dust and debris on door etc. Jake worked with us over the last few months making…read moresure everything we wanted was what we got. He stopped by multiple times to help us and after the quartz top was installed, he came back to hook everything back up. We appreciate everything he did to make this fireplace look spectacular. Thanks again Jake for all the time spent helping us.

If you want your $2300 investment to look like this after 2 years you may want to find someone…read moreelse. They are not standing behind their lifetime warranty! Jake (owner) has not personally returned my calls or texts. His office said they would have to rip these out (grouted in by them) and charge us to re coat! Horrible service after the sale!

Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

I've used Grill Doctor for several years to keep my propane grill operating at peak efficiency…read more They do a superb job! They show up within the window they say, are friendly, and do excellent work! Can't recommend Matt and his team highly enough. You will be glad you had Grill Doctor take care of your grill.

The techs were on time and very professional. They were able to save my 20 year old DCS grill due…read moreto their creative sourcing of parts and their knowledge of grills. I couldn't have been happier with the results. Highly recommend this company

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.

Alaan with The Fireplace Guys is the best! I was having problems with my fireplace pilot light and…read morehe graciously came out on a Sunday to help me. Showed up on time, said it was a small job and didn't even want to charge me. Alaan was so polite, worked efficiently and cleaned up around my fireplace afterward. Chimney sweeping is his speciality but he is expert with gas logs, etc. Very professional!

From the owner: A family owned business dedicated to having the highest quality customer service and…read moreprofessionalism in tune with your needs to create the dream home warmth you've dreamed of.