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    Suburban Propane

    1.0 (3 reviews)
    Open 8:00 am - 5:00 pm

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    U-Haul Moving & Storage - Elsmere

    U-Haul Moving & Storage - Elsmere

    (16 reviews)

    Rude and unwavering effort to disappoint. Every visit, every service, every time. I live close by…read moreand it's the easiest location choice. Not once in more than 10 years has it been anything different than rude. They close at 7pm and when I arrive at 5:40 to fill propane - employee says "why do you people cut it so close to closing"

    1/5 Our experience with the U-Haul location in Elsmere, KY,…read morehas been nothing short of a nightmare. We've extended our rental multiple times and tried to renew through the app and the 1-800 number since the store line rings endlessly without anyone answering. Every time we extended, we were overcharged, with no clear explanations, and were met with the manager's rude and dismissive attitude. The lack of professionalism, unnecessary hostile comments, and disregard for customer respect are unacceptable. After emailing U-Haul's customer service directly about these issues, they didn't bother to contact me but referred my complaint back to the general manager, who called me. Unfortunately, this call was even worse. The GM was incredibly unprofessional, taking my complaint personally and speaking with a noticeable level of aggression. He repeatedly interrupted me, questioned my honesty, and insisted that the fluctuating charges were just "estimates charged based on what the system felt was appropriate." He seemed to use the fact our card was declined as vindication for the attitude from "Jeanne" He even suggested that because we weren't allowed to renew through the app, we were somehow being dishonest "because that just doesn't make any sense" By the end of the call, I was left in tears. Luckily-I've recorded the call this time and shared it with the Better Business Bureau and my substantial social media platform, so others know what kind of customer service they can expect from this location. It's clear where the employees have picked up their disrespectful approach. I would strongly advise avoiding this location if you value respect, fair treatment, or clear communication from your rental provider.

    Premier Energy - Heyob Energy

    Premier Energy

    (2 reviews)

    bought out our old company Gayle's and without any call for problems on our end and having this…read moretank for many years and no noted problems they want to send out for inspection. ok fine. however with my leased tank she is telling me I pay for repairs! this tank has been here forever. but their company is not the only option in Johnson county. Silgas serves the west end of Bargersville by the utility grid station... fyi just saying for us definitely time for a switch when summer gas prices are here and tank is about empty. They are manipulating customers with their tactics. so when I said I wanted to hold off on inspection that might cost and just possibly switch co she was like well we own that tank so it would be removed. you know what the lease price is where they pay for tank (not homeowners side) repair and inspection....$1! yes $1! that women was playing games from premier ag. I am a social worker and a company who uses manipulation and business tricks with intimidating words will not be my service provider!

    We recently purchased a home that uses a propane tank. This is a first for us, as we know nothing…read moreabout them. When we took over ownership of the home, we had Heyob come out. They topped off the tank, were very friendly, and educated us on it. This went a long way in giving us peace of mind and making us feel comfortable owning a propane tank. We recently got a fence installed at the property for our dogs, and they even came out to mark the gas line for us on very short notice. This was so very appreciated, and I wish every business cared about their customers like Heyob does.

    Queen City Propane

    Queen City Propane

    (2 reviews)

    I have used Queen City for years, bought a 1000 gal tank from them and gained my freedom to choose…read morewho ever I want, because I now own my own tank. This company really cares about their customers, and treats people like family. I'm 71 grew up in this area, and don't know of another company that can compare to their 5 star service, and consideration for their customers. They have a wonderful pre-buy option, that has always saved me money and beat others' prices. I can't imagine using anyone else!!! Queen City Propane 3030 STATE ROUTE 132 AMELIA, OH 45102 US (513)233-0333 queencitypropane@gmail.com queencitypropane.com

    Zero Stars (or lower) is not an option, so One Star it is. Mike (the owner) wasted my time talking…read moreto me on the phone, sending me email quotes, and coming out to my property to look at my project -- however he then "disappeared". He told me he could do the job when he left the property, then would be in touch in a day or two, but I've never heard back. I waited weeks for his response as to when he could schedule the work to start, but have heard nothing. After waiting, I've now made multiple calls, sent emails, left voicemails, and spoke with employees (wife?) trying to communicate with this company, trying to ask Queen City Propane what's happening... but they are so unprofessional, that they won't even have the courtesy or professionalism to call or write back, or to say that they won't (or don't want to) do the job. -- Horrible business owner. Terrible communication. Best of luck to you if you choose to use a company like this.

    Suburban Propane - propane - Updated September 2026

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