When we first started with them 25 years ago they were phenomenal! Over the years they seem to not…read morecare about long time customers,we can't even get our furnace cleaned now.

We had a bad experience with the delivery driver. He knowingly blocked our driveway even though he…read moresaw we wanted to get in. I had to park in the street while he did the delivery. When he finished the delivery he decided to put the delivery slip under my windshield wiper. When I yelled to him to bring it to to me he dismissed me with a wave a drove away. Not cool, not good. Very rude.

If there was a NEGATIVE rating I would give this company a NEG rating ... after being a customer…read morefor 10+ years ...JULY after delivering 100 gallons of fuel to my outside tank they dented the tank inward and they claimed it was not their fault (after stating on the phone the driver freaked out when it happened) They sent their technician Brandon out to check the tank and he deemed the tank acceptable and fine no leaks and thickness was ok ... its now Dec and the company scheduled a delivery and refused to fill tank ...Stating "YOU CAN REPAIR OR REPLACE TANK OR FIND A NEW PROVIDER" so this is how this company treats their customers ....NOW we are going on 3 weeks trying to get my money back for the fuel they REFUSED to deliver ..GO ELSE WHERE....... GO ELSEWHERE FAST

Something has really gone wrong with them since the buyout, you can never get anyone to answer the…read more phone any more. We tried for several days, after being on hold for over 30 minuets, to get an oil delivery order placed. I realize that in these times everyone is short staffed, but that's not a way to run a business. Calling around to other companies gets you a person on the phone immediately. So long Rymes...

Absolutely the worst company my wife and I have ever done business with. At the beginning of…read moreOctober they cam to our residence to install a 500# propane tank. They also ran 2 propane lines. One for our home and one for our generator. A couple days later they filled the tank. They informed us that they would not be able to make connections to the house or generator until November 13 as they had a full schedule. Today November 13. They show up and hook the propane to the house but did not connect the generator. I called the office to find out what was happening as they knew that they ran 2 lines. The office informs me that they needed to get a couple parts and the soonest they could return was mid January. Needless to say. We will be getting a new propane company that is competent I don't recommend Dead River to anyone that has to deal with the Bristol NH office.

On may 12th was quoted and paid for propane tank install and delivery by Dead River company. Here…read moreit is July 1st after 3 tech visits and still no propane and now without any hot water. I spoke to Jason who was helpful in person and was going to try and get the current price which was now over $750 (before yet another technician visit) down to the price I was originally quoted. Biggest issue was every time a technician came out they wanted one more thing done so had to schedule a time to come back and do a little more. Spoke to Jason in person and was told the unit only needed to be fired to adjust the regulator. Advised him the unit could be fired and that if anything else was needed I was 20 minutes away and would come back and do what was needed. Well tech showed up checked gas lines again (3rd time now twice by dead river and once by local fire dept.) advised the unit was not plumbed into the house. Explained that I could not plumb it into the house yet as I currently have an oil furnace and to switch over before I had propane would leave me and my 8 month old daughter without water. Explained clearly he could either use the isolation valve on the unit itself or I installed a ball valve on the hot water side and he could use that to generate flow to fire the boiler. Tech seemed to be fine with the process. Received a call from Jason over an hour after I had spoken with the Tech. Jason was now advising they wouldn't fire the system unless the unit was plumber into the house. I explained to him the same that it would leave me without water. Jason wasn't concerned, advised to call when it was set up and they would get out here. But wait there's more. Now they need to see a combustion analysis for the boiler (yet another step, after I specifically asked Jason if there was anything else they needed today besides to fire the boiler, and I was told no.) So July 1st rolls around. I take a day off of work and plumb the new boiler into the house, and buy a manometer to conduct a combustion analysis test. I call Jason and advise it's all set, now he has an attitude on the phone stating they came out yesterday and nothing was done and now I would have to wait until "sometime next week" I outright told him that he was told yesterday if I plumbed the new boiler into the house it would leave me without hot water, and he made no mention that I would be a week before he could have another technician come out. Then I was advised I needed to talk with someone else and that he (Jason) was in a meeting. So now I'm coming into a Holiday weekend. Out $1000, still have no propane to my house, have no hot water, have an 8 month old daughter, I have to drive 25 min to bring her to take a bath and the remedy is "they can be out sometime next week". Well that's unacceptable to me and I would rather go through the hassle of not having any hot water and wait for another company to have the availability to do a job they could have had done a month ago then put another dime in their pocket. Worst customer service and professionalism I have seen in a long time. I would suggest you go with anyone else besides Dead River for any of your home heating needs because they obviously have very little care or concern for their paying customers.

I was running really low on oil and forgot to call during normal business hours. I contacted the…read morecompany after hours and spoke with Donna. I explained my situation and requested a morning delivery. Shortly after I hung up the phone, an oil truck was in my driveway! Very pleased with their service.

From the owner: Starting from the humble beginnings in the wood, grain, coal and kerosene business as Sawyer Coal &…read moreGrain, Harold R. Clough established H.R. Clough, Inc. in 1939 after obtaining control of the business from his wife's (Raelene Sawyer Clough) father. H.R. Clough, Inc., is proud to be in its third and fourth generations of hands-on family owned leadership. Blane Davis heads the team of energy sales and service professionals. The Clough energy companies service 28 cities and towns throughout the Capital area, Kearsarge Valley and Central N.H., with offices and product storage in Contoocook. Our full service offerings include delivery of oil, propane and motor fuels, design, installation, service and maintenance of all types of oil, gas, and alternative energy systems, as well as air conditioning and water conditioning system. We are also an authorized Generac distributor for compete installation and servicing of residential and commercial standby generator systems. Our highly trained, helpful and friendly staff can assist you throughout the buying, installation and service of our full line of energy products. When it comes to home comfort we are your specialists. For the most complete line of energy products and to enjoy the same level of superior customer and onsite services that we have always been known for, stop by, call or email one of our offices so we can personally address your energy or home comfort needs.

Rymes Propane & Oil serves a large area in New England, from Martha's Vineyard up 200 miles to…read moreNorth Conway NH, near Mount Washington. Their trucks are a ubiquitous presence in the neighborhoods and highways. We've been dealing with Rymes since we bought our home three years ago. We're highly satisfied with their service both propane and also customer orientation. The automatic delivery system frees us from having to constantly check on our propane - even though I am cognizant of the level just because I'm obsessed with preparedness and I start calling when the level goes below 40% (the same propane tank powers the standby whole-house generator so a good supply is necessary). I gather they've got used to my consternation and the tank seldom goes below 50% before I have a tanker pulling to the house. Rymes offers convenient payment plans, whether market rate, fixed rate, graduated, etc. Some are clear winners if the price remains stable or decreases, some grant peace of mind against fluctuating prices during the Winter. Something for everyone. We most recently purchased a new water heater as replacement for our old one. Dealing with Jeff in the pricing, purchase and installation has been a pleasure. Wholeheartedly recommended.

We called Rymes to look at our failing furnace. The…read moretechnician, Ran T., arrived within 1/2 hour. The problem was fixed and the furnace is still running a week later. I particularly appreciated Ran being willing to answer my questions. He was really conscientious and cleaned up after himself. CM

Rymes was taken over by Superior Plus Propane. This review applies to Superior, although Rymes…read morewasn't much better. Terrible customer service. If you don't constantly call and hold their hands, you won't get anything from them. You have to do their work for them because they consistently fail to do their job and don't really seem to care. Their CSR's do not communicate with each other and do not follow up as they should. Given this is a service organization they have fallen terribly short of an acceptable level of service. Sadly, this seems to be the case within the oil and gas supplying industry. It's a bit of a monopoly and they all seem to have a "could care less, go somewhere else if you don't like it" attitude. If it were not for the good group-buy price we get for propane I would have kicked their six to the curb a long time ago. They have one service tech for our area, he is very capable and a good guy, "IF" you can get him! He came to our house to address a propane leak at our generator. He rounded the corner and said the installation was done completely wrong, and it was done by another Superior tech who no longer works for them. Good luck.

Worst customer service ever. Literally called them begging them to please call me back about a no…read moreheat issue AFTER they came and serviced it. Never got a call back. I called four times. Spoke with manager Ralph who said they would take care of it. Left him two messages afterward and he (1) did not take my call and (2) did not call me back.

DO NOT USE THIS COMPANY if you have any choice, . I moved into my new apartment on 12/1/25 and got…read morea bill on December 2nd for 123.37 for 2 days? My bill for the rest of December was around $80.00 . Rymes Superior Plus is the worst company to deal with. Customer service is so awful you never get to talk with anyone, and if you are lucky enough that someone answers They just keep telling you that they will call you back and never do. I CALL THE BBB to report them. They just do not care. I have no choice to use this company as were I live only has their tanks. I hate this company and I am going to take them to small claims court to get my money back. They steal form their customers. If I could give 0 stars I would!

Hello, extremely disappointed in the fact that within one year of living in Laconia , we have…read morecalled five times and the answering service apologized and stated that the scheduler was out sick. We are on a twenty five day rotation and for what ever reason we cannot be taken care of. Are we too small iof a fish in the ocean?? No manager or employee has called us back to apologize or accommodate us. Have to wait till Monday! Hope we don't run out of oil after day 38. Hope we can get some answers !! Art Cornellier

Laurie at the Loudon NH office is exceptionally helpful and friendly. I called about a problem and…read moreshe was willing and able to help me. Even if she didn't know the answer to my question, she got the answer for me. Great customer service!

Jason B was awesome installing a new tank and valves on both an underground and above ground tank …read more Being a new Eastern Customer , their customer service is "outstanding "