I have had these guys for 5 years now for propane and thought it was time to give them some props…read more Today is the Friday before the blizzard of 2022 and although I was not at my normal level for a fill up, low and behold the Eastern truck pulls in ! Now I don't have to worry about if and when they will be able to get to me after the storm. They have never missed a fill and everyone I have dealt with on the phone or in person has been awesome. I pre-buy in the summer and don't think about it all heating season. Keep up the good work guys I recommend them highly !!!

very lousy machine work I have gouges in my block not very professional either very aggressiveread more

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

I don't understand the math behind the senior discount. I was told I am eligible for a 10% discount…read moreper gallon of oil. It turns out Palmer's math is .02 cents per gallon. For every 100 gallons that calculates out to $2.00. The price per gallon right now is $4.09 . My math tells me that's .40 cents off per gallon.

Great Sevice ! Their response time is excellent as well as their service. I have been using them…read morefor over 30 years.

NON-responsive after customer service promised callback directly before end-of-day…read more.. NO callbacks or reconnect after several attempts? need of boiler replacement ... so not small job either... DO NOT recommend!

Absolutely the worst company my wife and I have ever done business with. At the beginning of…read moreOctober they cam to our residence to install a 500# propane tank. They also ran 2 propane lines. One for our home and one for our generator. A couple days later they filled the tank. They informed us that they would not be able to make connections to the house or generator until November 13 as they had a full schedule. Today November 13. They show up and hook the propane to the house but did not connect the generator. I called the office to find out what was happening as they knew that they ran 2 lines. The office informs me that they needed to get a couple parts and the soonest they could return was mid January. Needless to say. We will be getting a new propane company that is competent I don't recommend Dead River to anyone that has to deal with the Bristol NH office.

On may 12th was quoted and paid for propane tank install and delivery by Dead River company. Here…read moreit is July 1st after 3 tech visits and still no propane and now without any hot water. I spoke to Jason who was helpful in person and was going to try and get the current price which was now over $750 (before yet another technician visit) down to the price I was originally quoted. Biggest issue was every time a technician came out they wanted one more thing done so had to schedule a time to come back and do a little more. Spoke to Jason in person and was told the unit only needed to be fired to adjust the regulator. Advised him the unit could be fired and that if anything else was needed I was 20 minutes away and would come back and do what was needed. Well tech showed up checked gas lines again (3rd time now twice by dead river and once by local fire dept.) advised the unit was not plumbed into the house. Explained that I could not plumb it into the house yet as I currently have an oil furnace and to switch over before I had propane would leave me and my 8 month old daughter without water. Explained clearly he could either use the isolation valve on the unit itself or I installed a ball valve on the hot water side and he could use that to generate flow to fire the boiler. Tech seemed to be fine with the process. Received a call from Jason over an hour after I had spoken with the Tech. Jason was now advising they wouldn't fire the system unless the unit was plumber into the house. I explained to him the same that it would leave me without water. Jason wasn't concerned, advised to call when it was set up and they would get out here. But wait there's more. Now they need to see a combustion analysis for the boiler (yet another step, after I specifically asked Jason if there was anything else they needed today besides to fire the boiler, and I was told no.) So July 1st rolls around. I take a day off of work and plumb the new boiler into the house, and buy a manometer to conduct a combustion analysis test. I call Jason and advise it's all set, now he has an attitude on the phone stating they came out yesterday and nothing was done and now I would have to wait until "sometime next week" I outright told him that he was told yesterday if I plumbed the new boiler into the house it would leave me without hot water, and he made no mention that I would be a week before he could have another technician come out. Then I was advised I needed to talk with someone else and that he (Jason) was in a meeting. So now I'm coming into a Holiday weekend. Out $1000, still have no propane to my house, have no hot water, have an 8 month old daughter, I have to drive 25 min to bring her to take a bath and the remedy is "they can be out sometime next week". Well that's unacceptable to me and I would rather go through the hassle of not having any hot water and wait for another company to have the availability to do a job they could have had done a month ago then put another dime in their pocket. Worst customer service and professionalism I have seen in a long time. I would suggest you go with anyone else besides Dead River for any of your home heating needs because they obviously have very little care or concern for their paying customers.

Great service, great drivers. They take great care with our yard and property. They always seem to…read moreknow just when we need oil or propane. Prices are good and seem to fall on the lower side of middle.

As always great product great price and impeccable service. I am luck to have them. If you debating…read moreor even contemplating switching companies just do it. You'll regret you didn't do it sooner :) Thank you ayer and goss staff for all you do!

We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

If there was a NEGATIVE rating I would give this company a NEG rating ... after being a customer…read morefor 10+ years ...JULY after delivering 100 gallons of fuel to my outside tank they dented the tank inward and they claimed it was not their fault (after stating on the phone the driver freaked out when it happened) They sent their technician Brandon out to check the tank and he deemed the tank acceptable and fine no leaks and thickness was ok ... its now Dec and the company scheduled a delivery and refused to fill tank ...Stating "YOU CAN REPAIR OR REPLACE TANK OR FIND A NEW PROVIDER" so this is how this company treats their customers ....NOW we are going on 3 weeks trying to get my money back for the fuel they REFUSED to deliver ..GO ELSE WHERE....... GO ELSEWHERE FAST

Something has really gone wrong with them since the buyout, you can never get anyone to answer the…read more phone any more. We tried for several days, after being on hold for over 30 minuets, to get an oil delivery order placed. I realize that in these times everyone is short staffed, but that's not a way to run a business. Calling around to other companies gets you a person on the phone immediately. So long Rymes...