Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

More long and detailed explanation below, but bottom line is this is a company with significant…read moreinternal communications and coordination issues. I was never provided a comprehensive list of what work I would need to subcontract nor who the responsible points of contact were to for each phase of the installation process. We had to call the front office and leave messages quite a bit for follow-up as they are not very proactive in keeping you up to date. Finally, they lock you into a five-year "ninja watch" contract for their monitoring equipment and delivery, then charge your credit card at $16.49 a month (which was specified in the contract). I can't say whether they're any better or worse than others out there, but this was my experience. I wanted a 500 gal underground tank install and had received several estimates. I went with Propane Ninja because they were competitive and were located close so I thought they were a smaller business. The biggest problem with this company is communication. Started with the contractor manager who surveyed my house for the estimate and talked me into them providing the tankless water heater. He never told me that the electrical and plumbing work were going to be my responsibility until I asked since it was also not referenced in the estimate (I could have purchased one for less from Home Depot and took care of installation on my timeline). The contractor manager also didn't inform me until I asked a couple weeks after going under contract that it would take 4-8 weeks to do the install from the time we went under contract. He tried to blame the county for the delay, but other companies told me they could start the work next week as the permitting process takes only a day. His survey had the tank in the wrong location and the gas stove lines run unnecessarily through the attic. On the day of installation, I was informed that they did not have a water heater available...30 days after taking my deposit for said equipment. I had to call several times to get someone to assure me it would be delivered the next day when my plumber was scheduled. When I contacted him about the water heater, his response was that he doesn't manage materials for the jobs. We still have to hire an electrician to wire the igniters because the plug provided wasn't long enough to reach the available outside outlet (something that probably could've been identified during the site survey). The reason I provided two stars over one is two people that we worked with that tried really hard to help out. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors. It took a month to get it right, and while she was too professional to identify the reason behind the delay, I'm pretty sure it was IT and staffing issues out of her control.

Mr. Etienne came out quickly to address an issue with the propane heater for our hot tub…read more We are having guests for Easter, and he came out in time for us to be able to use the hot tub for Easter. While he was here, he asked him to take a look at our fireplace, which hadn't worked in seven years. He quickly diagnosed the problem and got it working again. He is fantastic!

Jath and co were punctual, professional, respectful in pricing and performing the work. I wish all…read morecontractors were like this. They went beyond my expectations in completing the new gas line for stove. I recommend to anyone needing natural or propane gas services!

Nick is a real-life superhero! We ran out of propane on a Saturday, and none of the major propane…read morecompanies would deliver. Nick answered our call and came to our home within a few hours. I highly recommend him, he's a true professional.

Fitz was very fast and efficient when installing our new water heater. Fitz came back a few days…read morelater and installed a new garbage disposal and once again did a great Job! Fitz did a great job of cleaning up after both installations. I would highly recommend using Fitz for all of your plumbing needs. Jake

For the 3 last years Amerigas service has been horrendous. When you call somebody from China or who…read moreknows from where answer's the phone, but nobody can't understand what she says and it's almost impossible to get any help. It's impossible to get communication in the phone by anyone at the Lakeland office (if they have an office). And the chat doesn't help either. It has been several times that I run out of gas, even when it supposed to be automatic delivery. My gas tank will be 29 years old and I requested months ago to be replaced. After they came in April and confirmed that the tank had to be replaced, nobody since then has communicated for this matter. Now they are telling me that they will come to repair it.

This company is the biggest scam out there. They have been telling me for a year and a half they…read morewill be installing an electronic meter to alert Amerigas when my tank is low. I have two month delivery scheduled but I always have to call to get gas. They do not have the best prices and have billed us for our neighbor's tank. I spent 1.5 hours trying to resolve the issue but then still need to schedule them to fill up my tank. They have left my family waiting for gas for an extra month when our hot water and cooking depends on it. Customer service is based out of a different country and they never tell the truth. Embarrassingly shameful. Disgraceful. Borderline fraudulent.

Older Sunoco gas station with a tiny, not yet remodeled, food mart in Lakeland at the corner of…read moreEdgewood and New Jersey Road. Gas, vacuum & air, propane plus snacks and drinks are available here. Gas was pretty reasonably priced. This station is convenient if in the area and cashier was friendly

I love coming to this station I have known the owner for years he is great. They also open early…read moreenough for us to stop by before work.

Be careful...no show for first 3 appointments...after first phase was done on 4th appointment…read moreworkmanship was substandard and had to be re-done. After balance of work was done on second phase we failed inspection. I called Gas Taxi three times and left messages of the building inspection rejection and never received a return call over several days. My forth call to them was to threaten to report them to the building department. At that point I had a call within minutes and a visit that day. In addition they broke a part on a new fire-pit when they installed and have never re-placed as promised...almost a year. This company does not seem to be in control. Work was done in North Lakeland.

Excellent response, great propane delivery service. They include motor homes (3 counties including…read morePolk-see web site). Reasonable price and excellent results for us. Good company. NOTE TO REVIEW SITE MODERATOR, This is review for a Propane Home delivery service, the closest classification I could find on your drop down category menu is "utilities".