Overall we have been pretty happy with the care we've received for our large dog at this clinic…read more She's always happy to walk through the door, it's always clean, and the staff are caring and kind. They could benefit from a more structured system to remind patients when they're due for standard follow up for things like shots, teeth cleaning, etc. We used to go to VCA and appreciated their postcard reminders they would send via mail for pets. I've called a few times with questions that couldn't be answered immediately and they have always called back quickly to follow up with answers which is much appreciated.

We are previous customers. Had to have our puppy put down…read morelast year. Got a new puppy and as I explained to the receptionist, we have 72 hours to get her a health check; due to seller contract. After explaining we were previous customers and that we would prefer not to find another vet as we like Regal, the receptionist repeated soonest appointment would be in 5 days. She did not offer to have the doctor call us to see if she could be squeezed in for a quick health check and set up future appointments for her shots. Reminds me of the commercial - "Please leave the store, we don't want your business. I had to request a call back from the doctor as it was not suggested in Leu of our situation. I will be happy to update this review if the doctor does indeed call us back and helps us in a timely manor. Disappointed that the CARE of previous customers with a much needed request was handled over the phone, frankly with a cold response . Pat Jones Update - the doctor called back 6 hours later and claimed we had requested a Friday appointment and that her receptionist had mis-understood my request. There is No way she could have mis-understood when I asked for an appointment explaining 3 times and giving the reason 3 times for an appointment within 72 hours. 15 years with Regal and the doctor choose to stand behind her help rather than her loyal customer. We have moved onto another Vet.

I've only been here once so far, but I was really impressed on several counts. 1) They got me in…read morequickly to take care of a pressing flea problem. 2) They charged less than any vet I've seen for the appointment. 3) They had a full house when I got there and pretended that's why they wanted us to wait in the car, which I thought was very tactful. 4) They solved the problem quickly and wo hassle. 5) They did not shame me about letting my cat outside like many vets would, understanding that some cats would have a much lower quality of life wo the stimulation. But the biggest reason I felt compelled to write this review was that a very loud and determined woman was in the room next to mine trying very hard to get her cognitively impaired sister's cat put down. It was a really tricky issue with a whole lot going on, and I thought the vet handled it exceptionally well. He made room for whatever was going on w her but never stopped advocating for the poor kitty to be rehomed instead. There are just so many ways an interaction like that could have gone off the rails. He handled it really well.

I took my dog to Five Mile Vet Clinic for a cyst on her tail. After it was accidentally nicked at…read morethe groomer, she started chewing on it, so the vet recommended tail docking. We were given antibiotics and scheduled surgery for December 2024. Getting an estimate was difficult--I had to follow up multiple times. When I finally received it, the estimated cost ranged from $767.94 to $933.23. By surgery day, the estimate had increased to $962-$1,130 with no clear explanation. After surgery, the final bill was $873.91, but the procedure description had changed from "Tail Dock" ($214.50) to "Tail Amputation" ($363.60). When I asked about the discrepancy, staff became defensive and insisted it was within the estimate range. The vet later admitted mistakes were made but said he would adjust the invoice only if he could add surgery time to make up the cost. Additionally, I was never told to change my dog's bandage after surgery, which led to an infection and a $750 emergency vet visit. While the clinic did provide follow-ups at no charge, I was frustrated by the lack of clear communication and pricing inconsistencies. Based on my experience, I wouldn't recommend this clinic. Make sure to question clinics like this. They are a for profit, maximizing profit over true care for your animal in my opinion.

Was told over the phone that the exam around be around 70-80 dollars, ended up being billed for 150…read moredollars on top of a new patient fee among other things... other than that the staff was very friendly and helpful, and was very kind to my dog.

I have been going to Garland for over 23 years. When Dr Boharski ran the clinic it was great, now,…read morenot so much. I made an online appointment and it populated my calendar. After a three week wait, I arrived at the clinic to be told I don't have an appointment. There were no cars in the lot, and only one dog owner inside. The receptionist said she would talk to Dr Grace and see if my GSD could be seen. She came back and said no they are to busy with the one client. I would never go back to this place, they were rude, unhelpful, and uncaring. I'll be searching for a new clinic for my dogs. I will not recommend or refer any of my clients, colleagues, or friends to use this clinic. Dr. Allan Hagelthorn

as a past veterinary professional for over a decade and being new to the area -…read more I love this clinic. medical care is expensive and unfortunately our clinics do not set the prices. they are there to advocate for our pets who are unable to tell us when they need a check up or don't feel good. they offer all options and understand when you genuinely can't afford it, they do try to stay within budget. I haven't found a vet I trust this much in a long time!

Overpriced, condescending employees that try get as much $ out of you as possible. I took my dogs…read morethere for years until an emergency, I tried to get my buddy in but my call went unanswered so I took him to another vet where he was treated. Shortly after we went back to Indian Trail for a previously scheduled shot that they refused to give because I wouldn't let them give him another exam 2 weeks after he had one during his ER visit @ the other vet, so I was told no exam HERE, no shot HERE (with a condescending attitude).The vet tech seemed surprised when I said ok bye. Haven't been back & won't.

feb 26 ' limiting practice to in home euthanasia.....my cat now= is not in that situation …read more have heard wonderful things about excellent kind care from this mobile care-giver.

Dr. Kennedy is a special man who happens to be an excellent Veterinarian…read more He is sensitive and kind. He is intuitive and brilliant. His help with my beloved doggos was soothing. I'll never forget him and can never tell him thank you enough.

Super sweet and knowledgeable!!! Took care of my little Bella and her prices are reasonableread more

The review you hate to leave.Dr. Sievers helped me in a dark time of need, letting my sweet 16 year…read moreold pass from a long fought battle with rare Epithelial Lymphoma. Not only did she graciously work us into her schedule, she showed patient compassion that we so desperately needed. I've never come across a vet that is as understanding and compassionate. Thank you for helping Shau go peacefully to heaven.

Scruffy has been seen by three different doctors here and now Dr. Bodenstein is his regular. All of…read morethem rate highly in my book, and Dr. Bodenstein has been just wonderful. He takes great care, he listens to me when I describe something, answers my questions fully All of the assistants, techs, and doctors Scruffy has seen there have taken great care to calm him and ease what little fear he has, and they do not prescribe unnecessary tests or medications or procedures. I VERY highly recommend VCA!

This has been our Vet for over 30 years! The front staph is always recognizes us and helps with…read moreany questions.!! The veterinarian s are very knowledgeable. We have occasionally had to have our pets ( both dogs and cats) referred to WSU for complex problems and are thankful for this resource as well.

The only after-hours emergency vet clinic in Spokane. They are competent, caring, and super goddamn…read morebusy. My dog tried shoving his nose up a porcupine's butt and it didn't go well. Actually, the porcupine may have enjoyed it... I'm not sure. In any case, we needed some serious quill removal. We took him in around 10pm on Saturday night and they were pretty slammed. From start to finish it took a good 3-4 hours to get him treated and released. This isn't ideal, but totally understandable given the business they're in and again, the ONLY emergency vet clinic in town. Whatchagunnado? Total cost was around $700 which seems obscene on the face of it, but my wife (in whose opinion I trust like the stone-etched tablets of Moses himself) considered it quite reasonable given their service, skill and professionalism. They gave our dumb beast total wrap-around care, medicating him for pain and removing 50+ quills. My wife is in the medical field and is a pretty harsh judge of vets. She loved the docs here and found them both highly skilled, knowledgeable and efficient. This reaffirmed my own lay impressions. Bottom line? They did a great job and the service is invaluable in emergency cases. Cost is high, but not outlandish for the service.

They saw my dog during the day, took my $1000, said if he didn't improve come back. I went back in…read morethe evening and they wouldn't even see him, said take him somewhere else. DVM Samantha Heilman and the whole staff wouldn't help a sick dog

I took my cat to these folk for almost 3 years bc they are really sweet w cats, and it's nice to…read morehave your kitty not scared of the vet. Trouble is, they're not very good vets. Every time she had an issue, they charged me hundreds of dollars, shrugged, and said she'd probs be fine. Well, when she injured her paw, that was true, though I'm not sure why I had to pay $600 for that "diagnosis." But when my 8yo cat who'd never had so much as a hairball in her life suddenly started throwing up regularly, no, it wasn't just what cats do as they get older. I had to discover for myself she's allergic to chicken and our water was contaminated. The last straw was when she got fleas for the first time in her life. We did everything, but couldn't get rid of them on our own. So I called the vet who said she had to come in before they could prescribe her something, and they couldn't see her for a month. If we'd have waited a month, we'd both have been dead from blood loss. So I got her in to another vet three days later, and now we're happy clams. Wish we'd switched sooner.

I found myself in a crisis with an elderly female cat with CKD. I was in a strange power struggle…read morewith an Office Manager at Spokane Cat Clinic and it was bad enough for me to file a complaint with the DOH. When I knew that it was the end with a vet clinic (my husband and I loved Dr. Carter), I made an appointment with this place and all was good with our elderly cat that had medical issues an dental work. The Cats Meow made this appointment with me and then, a day before the appointment, dropped me like a hot potato. I have absolutely no idea what this meant, but I will never forget it.

We moved here a year ago. It's always trouble some finding a new vet. I went somewhere else first,…read moreit felt like this another place wanted money more than caring and wanting to help my dog. I declined treatment for my animal due to the outrageous cost. Then I called north Spokane veterinary clinic. I told them my dog's symptoms and what the other vet was trying to charge me. They told me there was some other tests and steps to take before we jumped right into putting my dog under and checking him out which was the intention of the other veterinary clinic. They got my dog in immediately at north Spokane veterinary clinic. They did the other tests. They discovered what was wrong with out the expensive coat of putting him under. Here I felt like they cared about me, my dog and not charging me a fortune to help my animal. I recommend this veterinary clinic very highly ! Side note on how I know they treat my animal behind closed doors when I can't see them. My dog lets them trim his nails. He doesn't let people touch his paws unless he knows you or he is comfortable with you because he can clearly sense your intention is to help him. So I knew that he loved them also!

These are wonderful, caring people! I will never go anywhere else! They guided me through the…read moreloss of my beloved Tommy with compassion and care. I can't speak highly enough of these lovely people!