The only after-hours emergency vet clinic in Spokane. They are competent, caring, and super goddamn busy. My dog tried shoving his nose up a porcupine's butt and it didn't go well. Actually, the porcupine may have enjoyed it... I'm not sure. In any case, we needed some serious quill removal. We took him in around 10pm on Saturday night and they were pretty slammed. From start to finish it took a good 3-4 hours to get him treated and released. This isn't ideal, but totally understandable given the business they're in and again, the ONLY emergency vet clinic in town. Whatchagunnado? Total cost was around $700 which seems obscene on the face of it, but my wife (in whose opinion I trust like the stone-etched tablets of Moses himself) considered it quite reasonable given their service, skill and professionalism. They gave our dumb beast total wrap-around care, medicating him for pain and removing 50+ quills. My wife is in the medical field and is a pretty harsh judge of vets. She loved the docs here and found them both highly skilled, knowledgeable and efficient. This reaffirmed my own lay impressions. Bottom line? They did a great job and the service is invaluable in emergency cases. Cost is high, but not outlandish for the service. read more

Pet Emergency Clinic - Emergency Pet Hospital Near Me - Spokane, Washington

Could you give a minus number.. what kind of place won't help a dog that is injured and escaped a fire that is literally burning people homes down in your own town.. .. I've heard how bad your place is, in the past, how greedy but you are a business after all.. so I figured people can choose to go somewhere else but you know what? You are a business that people should avoid now.. because you have absolutely no compassion or even sense of the law... people please come to Hayden's pet emergency clinic.. best people ever!! read more

I took my dog there yesterday for symptoms of parvo. We got in and got him tested which came out positive. They refused to do anything with him until they got payment which had to be done over the phone because we had rushed there, and when we asked about hospitalization for him or at home care they wanted almost 10 grand on the spot to treat him. We ended up having to take him home with very minimal items for him, ended up calling our normal vet Deer Park Veterinary Clinic, and they only want two grand down for hospitalization. We spent almost $900 yesterday on basically nothing. This clinic just wants your money!! They don't care about your animals!! read more

Pet Emergency Clinic - Emergency Pet Hospital Near Me - Spokane, Washington

Apparently these are the douchebags that refused a dog that was hurt in the fires. Son in law brought my granddog to them. Never did give us any answers and Nuggy still died. Why is place even still open? read more

Pet Emergency Clinic - My sweet boy. He was still a baby. - Emergency Pet Hospital Near Me - Spokane, Washington

Heartless to hurt animals during large city fire , shows how much they truly care about animals

Refuses pet care without payment!!!!!! Do not waste your time bringing your babies in need here.

My girlfriend came running in with our limp bunny and begged them to help, they denied us even after saying no one else could get him the care he needed in time, they told us there was nothing they could do, as an emergency vet they did the exact opposite of what they are supposed to do. These people let my bunny die for no sensible reason, they have a review stating they helped a chipmunk, an animal smaller than a rabbit and more exotic. May Basil rest in peace. read more

If you want your animal to receive the best care possible avoid this place at ALL costs. I brought my rabbit in, he was limp in my hands and I was begging for help. They denied to help my rabbit and said trying to help him could make things worse. They then told me to drive all the way to pullman (two hours away) to get him help. I told them he wouldn't make it that long and they still denied to help. This seems to be a reoccurring problem at this clinic where they reject animals with urgent emergencies and letting them die. I would not wish this kind of neglect and malpractice on my worst enemy. The pain that comes from losing a fur baby is unimaginable and could be prevented if any ounce of selflessness existed at this place. read more

Okay so my dog was attacked on March the 1st 2026 and my husband rushed him to the hospital my dog was still breathing and blinking and moving around when he gets there they charge him 169 just to take my baby to the back not to do any work on him or anything just to take him to the back! I have receipts ! They take my husband to a room and tells him that our baby has to have an emergency surgery so that's when he calls me (I'm at home with the kids) he ft me and tells me hey they are saying they have to do an emergency surgery it's nothing but money with them please don't take your doing or any animal here this rate is a 0 rip to my baby tank read more

Pet Emergency Clinic - My baby tank - Emergency Pet Hospital Near Me - Spokane, Washington

I brought my my little pug Shih Tzu rocky to the emergency room. He was limp in my arms. I want them treat him and see what's going on with him, but they weren't going to touch him until I had to sign a waiver and give him 1035 now start procedures. My hands were all messy with his faculties because of his lethargic state that I brought him in And they were so inconsiderate un sincere my dog, and precious time was lost my dog because he didn't. Survive . I had a horrible experience there never gonna take my other dogs to that place. read more

We brought our dog in for vomiting/pooping blood. We got her triaged and she started dripping blood from her bum. They told us they would get vitals and the doctor would be out to go over our treatment plan. We thought our dog was dying and they couldn't give us an update for over three hours. Not one of them told us they laid eyes on our dog and she was okay. I overheard the front desk gals saying they would gladly take the $200 upfront fee and not do anything for someone's poor animal. Extremely unprofessional and rude to say out loud in front of multiple family's grieving their injured animal. They took 3 1/2 to tell us they needed to give our dog fluids and meds. Extreme waste of our time and they had no empathy when we wanted to see our dog after hearing nothing when she started bleeding. Definitely won't be coming back. read more

Terrible experience. We were sold countless tests we didn't need and given prescriptions that made our pet worse. We watched our young dog deteriorate over weeks on their treatment helpless to do anything. We sent emails asking for feedback and received no response. When we found a more qualified vet and asked for our records to be transferred we were told we were banned from the clinic. This group is unhinged and shouldn't be allowed to practice veterinary medicine. Don't take you pt here. read more

I brought my fur baby, Niko, in because she had some kind of seizure and stopped breathing and the front desk would not administer life saving CPR unless I paid them a 1000 dollar deposit. I was extremely distraught and the staff did not have any compassion for my Niko or for me. I am heartbroken not only that I lost my fur baby soul mate but also because I have lost all faith in humanity. Money is truly the Root of all Evil. If you love your fur baby do not take them here. I suggest everyone here that has had a similar experience make a complaint to the Veterinarian Board of Medicine. We cannot allow immoral and unethical people like them to have access to our pets. read more

Do not risk your pets life coming here. I brought my boy in to be euthanized and they turned me away saying he was too healthy and they wouldn't do it. He was in kidney failure and had to be brought to the only good ER in town, Animal Emergency Clinic. They let him die slowly all day. I had to wait until AEC opened at 6pm to finally have his pain ended. Unforgivable. read more

Staff up front were nice and pleasant. But I will not return to this place again. On a Sunday recently I was told my dog was dying. Bleeding internally with really large mass. Took my dog home. We went to his vet on Wed so just a few days later. My vets finding were nothing like this place. My vet doesn't understand how no labs were done, or x-rays, and wondering how they completed an ultrasound as my dog was never shaved. My vet drew blood and completed x-rays and found my dog is NOT bleeding internally, has a mass but MUCH smaller and that's not even the root of his problem. The vet hospital MISSED the real cause of my dog's problem. His pancreas is inflamed. He's now on antibiotics and we now have our dog back. This place scared us so bad the night we visited we called the kids to come say goodbye. SHAME ON YOU!!! read more

Though grateful an emergency clinic for our fur pets exists, I am extremely disappointed with the service we received. Our dog swallowed a toy and it required surgery, we took him to his usual vet. The following Sunday, he ripped opened a few of his stitches which required us to take him to the ER. Initially they told us they wanted to completely redo the surgery for $3700, we could not afford to pay for another surgery. We explained they just did the surgery the day before and it simply wasn't in our budget and asked for other options. They said if we wanted to take the risk, they would just clean what they can and restitch what tore, but they'd really prefer to do it "properly." Feeling like crap, we still went with the cheaper option - $1100. They told us to bring him back to their clinic to get the stitches removed for free in two weeks. I called them this morning to verify that it was in fact free to bring him in, instead of bringing him to his normal vet, the woman confirmed and said to go ahead and bring him in. I asked if I needed to make an appointment, she said no. Upon arrival, my husband was they were short staffed and then given a $498 invoice to pay. He figured it was a mix up, explained that we were told it was free. The woman told him it wasn't free because the same doctor that put them in wasn't working. He then called me, I called the finance department and explained there must be a mix up, I had just called at 8:42 this morning and was told AGAIN it was free. The lady told me that free wasn't an option, and asked what the ladies name was that I spoke to was - well my bad, I didn't get either names. Lesson learned. Husband paid, signed the consent forms, and was told it would be 3-4 hours so he came home (hour drive) for them to call the second he walked in the door saying he was ready for pickup. Upon going back, we had to wait 55 minutes in the waiting room after we signed the release paperwork for them to bring him out. While waiting to pickup our dog, we overheard a man coming in to get a prescription refill and was told that his dog would need an exam because the doctor that prescribed his medicine "wasnt working." Clearly it's a usual tactic they use. Highly recommend finding a different ER vet. They will price gouge you, guilt trip you and lie. read more

I wish I could give zero stars. My dog was bleeding from the foot from the moment we walked in the door, and I let them know that before coming in, so they instantly put us in a room to "contain the blood" never once put their hands on him to look at him or see how he was doing or to see the severity of the bleeding, and literally let us sit in a waiting room for three hours before coming into tell us that "more important Patients keep coming in" so we suggest you go elsewhere... This place needs to be shut down or needs to learn to tell people that they cannot help them and that they should go elsewhere before wasting their time and their poor animals blood, literally. read more

Pet Emergency Clinic - Poor bleeding dog left to wait for hours and not even looked at - Emergency Pet Hospital Near Me - Spokane, Washington

First off I wanna say that the staff upfront was great. I worked with Jessica and Samantha. They were very kind. I brought my dog in there today and Sarah Fick came in and was right to the point gave me options one and two for treatment plans, it felt very rushed, and there was definitely no empathy nor any good Customer Service from her whatsoever, which is pretty sad especially for the price you pay to bring your animal there! While I was there, another lady had brought her dog in who got neutered and didn't come out of anesthesia and while she was crying, she was telling me the doctor was not empathetic towards them as a five-year-old heard her say bluntly they don't have many choices and it is what it is , she could definitely use a course on Customer Service cause that was not her strength, shame on you Sarah you could do better!!! read more

HORRIBLE! CROOKS! There's a special place in HELL for people like this...I absolutely LOATHE this place and the fact that in the middle of the night they are the only option. Every time I set foot in that place I always leave with my pet not any better even though my bank account is emptied. I'm only giving one star because I can't leave none... If I could I would give then a negative 10000000 infinity...... read more

if I could give 0 stars I would. dog was liquid pooping blood, not eating, and more. While we were sitting in the exam room we called other places and asked and they all said he needs to be seen because it's an emergency. Duh. but we sat there for 4 hours and not a single person came to check on us. then when we tried to leave they said the doc would be seeing us in 5 minute. we waited 10 and no one came. literally no and emergency clinic at all. i will say the ONE receptionist I spoke to was nice. read more

it's great that we have this service for our animals, but when my dog had some kind of episode the doctor told me he was blind becau she couldn't figure out what was wrong. my dog is definitely not blind. I paid for a vet to scare me and nothing accomplished to help him. read more

Petty thieves. I have color-coordinated locking carabiners for each of my dogs' leashes. When my dog was taken in back for some imaging and bloodwork, someone removed the carabiner from the leash. I didn't notice until I got home. I called and asked about it and yes, they have my carabiner. But they're refusing to return it unless I spend the gas driving 50 miles round trip to retrieve it. They will not mail it and also threatened me with a deadline of 14 days. After which I guess they'll just add it to their collection -- the lady on the phone mentioned having so many carabiners in back she didn't know which was mine. The gas to go get it would cost more than the carabiner itself, so I guess the thieves win this round. I shouldn't have to pay a damn cent to get my property back (or replaced) which they STOLE. read more

I usually don't post reviews because I try not to be a Karen and I also understand that in this situation there are only two emergency pet clinics in Spokane so there aren't many options. But I am just really disappointed in how my visit went and thought I should say something. I have a gerbil who was around 4 years old and I thought he would be passing soon since that is a long life for a gerbil. But in the past couple of days he got pretty sick and looked to be in pain so I didn't want him to be suffering anymore. I called to ask about euthanasia or treatment for him and they said that their urgent care only takes "exotic pets" (which I guess a gerbil is categorized as??) and so they couldn't have him in for an exam but they had a doctor who could put him down and the straight cost would be $170 for euthanizing. I decided that I would take him in that night since he looked like he wouldn't make it til morning and was in pain. When I got there the lady looked confused about my request and so I told her about my phone conversation and she put me in a room. I filled out the paperwork and waited for about 20 minutes before a man came in. I assumed he was the doctor and started telling him about the symptoms Gobi had but I realized soon that this man was just a "comfort person" for people putting their pets down. Which was fine but also kind of awkward since I don't like crying in front of people. He left after a bit. So I waited some more and then a nurse came in (I also thought it might be the doctor but was unfortunately not) and she talked to me for a minute about symptoms and that this was probably the right decision and then said she would take him back. I said goodbye, cried and then she left (I assumed when I saw him next he would be gone.) About another 20 minutes later she came back with him and he was still alive (still suffering) and she said the (one) doctor in the back was busy on a surgery and so she thought he should stay with mewhile we waited. She said it shouldn't be too long and then left. It was about 50 minutes of me holding my dying pet before the man (not the doctor) came in to check again on me. I simply asked about the timeline of things (I heard another nurse telling people in the waiting room that it was going to be a while to be seen) Finally the nurse returned and said that now she would take him (I couldn't go with him because again "exotic pet" whatever the hell that means) so they leave and I'm crying and waiting for a while and then some front person comes in to talk to me about allowing the euthanasia and payment. (So my gerbil was still waiting and in pain) He said that the exam fee would be $150 and the euthanizing would be $170... I was confused because no one had looked at or examined him or even picked him up and there was no "exotic pet" doctor in? He said he would come back after checking with the doctor. He came back and said that the total was $320 and I was like "but no one even looked at him!? The nurse just took him back to be put down!" He was very kind and took the charge off and said that the doctor had just said to keep the exam fee on there?! I was fuming because if I hadn't said anything they would have charged me $320 to put down my 4 y old gerbil. After another 20 minutes of waiting (total time now around 2.25 hours) they brought him back to me. In his cage in a little bag. All in all it was a pretty bad experience having to wait so long when my pet was already suffering and with not much compassion and then to try and charge me almost double without even checking if that was correct! I would go somewhere else honestly and all Therese reviews say the same how they just want your money. Big bummer and at least my poor gobi is now in a better place :( read more

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would not recommend. My cat had a sudden seizure and we rushed here at like 9pm, they immediately took him back upon arrival as he was in critical condition. I was required to pay an $800 deposit before they would do ANYTHING to help him. after they made sure the payment went through the receptionist called the vet/tech and told them that the deposit was paid and they could help him. That felt absolutely wild/unethical to me, sure it's a business but my baby was in a very unstable condition and it took upwards of 5 minutes to get thru the freaking paperwork and payments, I'm not vet, but i feel like every second/minute counts the receptionists had no care when talking to us about him and were very dismissive. We went into the room to talk with the vet and after a ten minute spiel of...honestly not sure what, but it took TEN MINUTES for the vet to tell me he was stable. she also kept comparing my cat's situation to a dog's, "if he was a dog he would have a better prognosis" ....ummm OKAY?!? he's not?!? idc about how dogs fare in this situation while I'm freaking out about my CAT. completely inappropriate I also wasn't given any instructions on discharge, he went home with steroids and a pill. Yes, I know how to administer the medications to my cat, but to not mention how to or offer instructions? that's absurd My cat was able to go home that night after six hours of...?? not sure, no info on that. he was unable to stand or support his head at time of discharge, no mention of how to care for him or what to expect. Had to call later to check because he wasn't improving, unhelpful again. he did ultimately pass 24 hours later when i took him into Garland Animal Clinic (HIGHLY recommend there, they took the kindest care with my baby and my family) The vet grossly overestimated how long he would live, noting a month or so. I got 24 hours. also when discussing treatment options the vet informed us it would be very expensive and we would have to travel a lot for the care....Garland Clinic does everything recommended. For sure felt like she was trying to make that option sound bad SURE she can't know the exact length, but a month is much different than one day. Anyway, f this place and everyone working that night needs to go. Customer and patient care were a -100/10 read more

My cat puked up a wad of hair ties one night, and he didn't seem to get any better on day 2. We went to the vet ER and I waited for 4 hours in the lobby waiting for my cat get to an x-ray to see if there was anything in his intestines. Long story short- We left with no answer of what was wrong with him. Either hair ties are still in him or something else. I would have to get him an ultrasound to know exactly. The vet and staff were very kind, but time and money weren't respected. read more

There is one doctor I would avoid if you don't want damages to your let I believe her name is Dr. Fick but the front staff was nice and the lobby inviting. read more

So grateful for them! Could have charged me an arm and a leg to tell me my dogs tail wasn't broken and a common things called swimmers tail but they were so kind and helpful and sparred me from the gigantic bills!!! They also saved my mom's dog when he was hit by a car. SO THANKFUL FOR THEM! Very kind staff that's very informative. Sulley and Blizzard say thank you!!! read more

I brought my dog in at 2:00 am on January 3rd. She was suffering from an intestinal infection that we had no idea about. We noticed a problem earlier Thursday the 2nd and promptly made an appointment with our regular vet for the first appointment in the morning on January 3rd. As the night progressed the diarrhea became worse and turned bloody. By that time our AWESOME vet clinic was closed. We watched her in shifts and things suddenly went from bad to worse. We ended up rushing her to this emergency pet hospital at 2:00 am FRIDAY MORNING JANUARY 3rd. They REFUSED to do anything until they had an $800 deposit. Thank GOD WE HAD IT or they would have let her die! Their financial assistance options are a joke. We are hard workers but because of unfortunate circumstances have lost part of our income over the past year. But our baby is our priority! The desk clerk was helpful, but the veterinarian on staff was the most unsympathetic person I have ever come in contact with! This clinic wants money . Your pet is not important. I have access to 401 k money, but not at 2:00 am in the morning. She is skilled, she stabilized my puppy, but her empathy and compassion need a LOT of work. What pisses me off the most is that this review will NOT be seen. The one I wrote last night disappeared! I will forever be grateful that my dog survived, but investigate more compassionate clinics that have a better way to create a payment plan. Everyone deserves to be paid, but there are better ways to go about than holding a precious pets life hostage!!!! I will keep posting until my voice is heard! Andrea Elizabeth Huntley read more

I felt compelled to post this review after recently hearing the situation a friend of mine went thru at PEC. I personally have 2 previous experiences with PEC, and I am sorry I kept quiet about those experiences. The basis of my experiences at PEC boiled down to what I felt to be drastic overcharges for services, and being taken advantage of during a time when I was vulnerable with 2 different cats that had emergencies. It was absolutely disgraceful what I went thru, and to hear these same practices are still occurring within PEC makes me literally sick. My friend ended up with an $18,000 bill at the end of her few day incident, and there was actually no surgery involved, just treatments that were done primarily w/o her knowledge, as she was making her way back to the U.S. from being out of the country for a few days. To hear the entirety of the story from my friend not only broke my heart, but made me furious, because in the end, the vets at PEC never did come up with a diagnosis for her pet. It would be my recommendation for anyone needing after hours or emergency pet services, to do your due diligence before an emergency occurs and find another option for a pet emergency. Finally there are more pet ER options, so there are places you can investigate before your need may arise. All I can say to PEC is - shame on you! read more

I am inclined to give a 1 star rating, but I do want to give credit to the doctor for showing kindness and compassion and taking the time to answer our questions. That said, we were there overnight (8-9 hours total) and they really did nothing to actually help our cat. We weren't allowed to be with him when he was being examined, creating more stress for him and for us, at a time that was already difficult. We were also given bad information. We were told that our cat was blind and that his prognosis (for presumed heart disease) "was not good" and that we would be "just waiting for the other shoe to drop." We felt that we were being strongly steered towards putting him to sleep. We wanted to get more information before making this decision and took him home and then to our vet a day and a half later. Our vet agreed that heart disease was possible but said it did not seem likely. He also said that our cat was not blind and proved this by dropping cotton balls in front of him which he easily tracked. This all happened over a year ago and as of now, the cat is still doing fine. He plays and cuddles and jumps and climbs. He lets our other cat know who is boss. He enjoys his treats and his catnip toys. He had a medical incident, which we still don't have an explanation for, but has gone on to have a year and counting of happy cat life. We are SO thankful we did not put him to sleep. One other thing that we disliked about this practice was that they kept wanting to charge us throughout the process (not just at the end) and if you pay with a credit card there is a charge for that each time. That seems unnecessarily greedy when they are already charging *at least* hundreds. We've had one additional cat emergency since this event and went to the pet emergency in Coeur d'Alene (on Kathleen). They were wonderful and also let us go into the exam room with the cat, which is a big deal to us. We would strongly recommend going there instead. read more

The care that my dog received during her final moments here was very genuine. I appreciated the honestly and kindness from the staff in making our difficult decisions. It was also nice that they kept us in the loop regarding costs, should this be a limitation during your encounter. Thank you so much for helping our sweet girl. read more

This was the most worst experience I've ever had in a pet emergency clinic ever every single time I come here there's something wrong with this place. The staff are absolutely rude. They don't do their job correctly can't diagnose a dog or a cat correctly as previously before (About 2 years ago) I bring my cat that was dying of a bladder infection and they let her die two hours within taking her out of the waiting room, then charged me $700 in total for that. And then in the middle of the night, I took my dog to the clinic and she was dying and they tried doing CPR on her after they already told me she was dead charged me 350 for the CPR on my dead dog, also charged me another 150 for exam fees, they didn't even care or take at the time enough to put my name correctly in the system to match up with my pet. And then they also charged me another fee for having to wrap up an arm that was disabled that she's had since she was born so told him my visit was about $1000 for no work done. Thank you so much for being the worst experience in my entire life. read more

Poorly run, and disrespectful business. Do not come here if you expect to be treated with respect, concern, or with any sense of expediency. My wife waited in their lobby for 3 hours and was never seen by a vet, even after being lied to over and over that our animal would be seen "soon". A simple script and we could have been out of the door in 15 minutes. But instead our time, money and patience were completely wasted. After calling them with these same concerns I was patronized and disrespected on the phone as well. Drive to the hospital in the valley, it's worth it. read more

Our little 10 month old bully has surgery yesterday to remove saccuals and nars from an elongated soft pallet. The surgeon said there was a small mass at the back of the throat so she removed some of to be checked since she thought it was scar tissue. Our lil fur baby was having a hard time breathing after surgery so she inserted the tub back in and told us she would be transferring her to this pet emergency clinic to be monitored for the inflammation and to better see what the mass was. Needless to say when we got here they were rude when we arrived. The dr said she had a mass they were going to look at. Then came back and said we could only do a temporary trach on her and they would have to keep her for 7 days there . That they would need to do a permanent trach and gave us no options .. not costs or explain what was wrong. They hadn't even had her enough time to do tests or see what they could do for us. The dr came in a drew a circle with 2 lines and said that is the larynx it's paralyzed and needs a trach and to pull part of it up by the ear. Then came back in and drew us another picture with 2 lines a circle and squiggles. When do doctors drawn pictures with markers instead of bringing imaging in to show us that we were charged for. Still no answer or solutions just pushing for a trach and massive money. They didn't offer to monitor our dog or see when the inflammation was to go down, they did nothing! The worst part is she knew we don't live in Spokane and drove 5 hours here for the surgery and said we couldn't take our dog with us and would have to leave her there and said no options but to euthanize her. Now the worst part is she had imaging before surgery and at the surgery center no paralyzing larynx or mass. The larynx also worked before and after surgery before she arrived at this pet emergency to blatant lie to us!!! I would never recommend this place they will kill your animals not save them or protect them and only care to charge the highest amount they can get trying to keep her 7 days and these crazy surgeries for no reason! The sad part is money is no option for us when it comes to our dog. So now we had to drive home without our baby because they euthanized her. read more

Pet Emergency Clinic - Only picture we got of our little baby before they euthanized her horrible experience at this pet emergency - Emergency Pet Hospital Near Me - Spokane, Washington

Horrifying animal and human treatment. Avoid at all costs. If you love your pet never ever bring them here in an emergency. From being verbally insulted, to having my dog tested and held hostage for an exam I denied, and then refusing to give me the results of these tests. I have no idea what was done to my dog and as a support animal owner that is my worst fear. If your animal ever has an emergency please go anywhere else in Spokane. read more

It is hard enough to make the decision at the end of a pets life. We took our pet in only for them to tell us the reason wasn't good enough. That there are treatments which could work. Despite the cost the decision is a personal one and one that we didn't enter into lightly. It isn't their decision to tell us how the end will happen. They turned us away as we already cried the entire trip there and while we waited. The vet was not compassionate for the impact of the dogs condition or the fact that the quality of life wasn't going to be what it was. This wasn't about someone taking a dog not ready it was about extracting more money and pain out of the owners. read more

Bad communication, great apologies. Been here for 6+ hours before animal has been seen. 8.5 hrs until discharge. read more

Pet Emergency Clinic - Emergency Pet Hospital Near Me - Spokane, Washington

Communication. Care. Critical sense of urgency. These three things are essential for running an effective operation in emergency services. These essential attributes are severely lacking at this place. - They do not communicate with you - the customer. (Didn't loop me in with updates about my dog's status. Kept me waiting for 4 and a half hours. Even when I asked they didn't have any idea). - They do not communicate with each other (they mixed up my payment method). - They do not care to explain professional opinions on how your dog was injured. They do not care to engage with you the customer, they do not care to help you feel heard. - They work as though nothing is urgent. (Taking frequent smoke breaks. Cross-talking about their newest neck tats and nose rings). Bottom line: professionalism and excellence are values that this clinic do NOT have. I will go elsewhere, should my doggo need future care. read more

My cat was dying, vomiting blood, listless , down to 3lb etc. he's older so I needed to put him down to-end his suffering. It was a weekend so had no choice but to come to this horrific business. The vet refused to put him down without doing blood work first. This was a hard enough decision as it was, and these nightmare people made it worse by refusing to help my boy. It was sickening, they seem to not care about an older pets suffering, only about getting as much money from you as possible first, the blood work wouldn't have mattered, he was a merely a shadow at that point. This is my second terrible experience here, and there won't be a third. If you love your pet, don't bother with this place, my cat had to die in pain and slowly at home until a home vet could come. They should be ashamed. read more

Our Bulldog received quality care to treat his bronchopneumonia at 2AM when he started to show difficulties breathing and rushed him in for emergency care. Yes, this clinic is expensive. More so than his primary care veterinarian. But to have a place to go for treatment that is open 24/7 with a doctor and support staff at 2AM to treat our fur baby vs the alternative of what could of happened with delayed treatment is worth the price. The phone calls / text messages / pictures from the support staff were fantastic with checking in when we asked for an update. The only thing to critique would be the checkout process where we did not receive a final invoice and had to go back and ask for one to verify quantities and billing units on the final invoice compared to the estimate. Thanks for getting our big guy back to his normal self and being open during his time of need! read more

Pet Emergency Clinic - Emergency Pet Hospital Near Me - Spokane, Washington