Had my second visit today, and went smooth and was right on point once again. I had missed my last…read moretwo appointments and Dr. Marengos Staff followed up with once again to schedule appointment and got me in two days later. I have a busy lifestyle and tend to put things off so I can't thank them enough for their persistence. Staff has been super nice and professional both visits. Had to bring my 4 year old this time, and Sarah was super nice and understanding with him being in there. The office is always Super clean and a joy to be in. Found this office from great google reviews, and very happy I chose to visit. Keep up the great work! !

I have been unable to register on the patient portal and have requested assistance twice with no…read moreresponse. Also there has been no prior notification of upcoming appointments. So at this time I kind of frustrated and hoping to receive helpful assistance in the near future.

I'm in the Army going to the Command and General Staff College at Fort Leavenworth for this year…read more They don't allow us to miss very much class time, so finding a "one stop shop" for my dental needs was extremely important. The dental office on post lost my trust after the dentist there and his assistant (who are super nice BTW) dropped instruments during my appointment to get a temporary crown. Not only that, but after 3 days the temporary crown fell out when I was eating a sandwich (not something that was even that hard)!! Additionally, when I called the Fort Leavenworth clinic about it, they said that having a temporary crown fall out after 3 days was normal! I just don't see that as being the case. All these shenanigans was after getting referred for a root-canal that should've been followed within 3-6 weeks with the temporary crown. Fort Leavenworth forced me into the above appointment 7-8 weeks after the root-canal and basically told me "tough" at their front desk and to "just be careful" with the tooth that just received the root-canal. Needless to say, that's when I started wondering if I could go somewhere else. The on post dental clinic is severely lacking in customer service at their front desk and a level of competence that I'm comfortable with. After calling TRICARE (insurance) for my procedures, they gave me a list that I whittled down to a couple places. I eventually chose Olathe Smiles Dentistry because they could do all of the procedures I needed AND do them all in one day with NO follow-up appointments (pending any unanticipated complications). The dental clinic (Ebony) on post very begrudgingly set up the referral for me. No one likes confrontation, but I am SO glad I put an end to my suffering at their hands. Olathe Smiles Dentistry was great from when I checked in (Ebony screwed up the insurance referral paperwork that Olathe Smiles front desk ladies fixed PROACTIVELY), to the assistants and the doctors. First, I saw Trish who works with the periodontist Dr. McKenzie. She got me x-rays and helped out during my root lengthening. "Root lengthening" really should be called something else because it's when they cut out gums from around your tooth and sometimes grind down bone. I was nervous going in. However, both Trish and Dr. McKenzie were hilarious and their conversations REALLY set me at ease and took my mind off of the procedure. Immediately following that appointment (same day) I moved from one room to another for the permanent crown to be put in. Dr. Rawalt and Benita (I think) were the ones helping with that. They were both great as well! I can't express how thankful I am to go to one place for fixing the shenanigans related to that one tooth. Even with a sore jaw right now, I am extremely relieved to have gotten the procedures done by a staff that was not only VERY customer service oriented, they showed empathy through distracting and hilarious conversation (anthropology, Star Wars, toddler hyjinx...), and they were competent as well as efficient. Thank you, Olathe Smiles team! You all are great. I don't like going to the dentist, but if I have to do it again, I will definitely come back!!! -Captain Stear (US Army)

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

Excellent work!! Highly recommend to anyone who needs some serious dental work! The surgeon was…read moreamazing, the assistant was awesome and really helped me keep my cool when they were wiggling that tooth outta me , office is straight forward and very professional!

Terrible. The office was extremely hot, to start with. As for quality of care: what a mess! Instead…read moreof a technician dealing with a computer software problem, the doctor herself (Marissa Bergthold) spent time trying to fix it, while getting stressed and irritated in the process because they were losing time. The doctor negected to speak with me about the procedure. All these failures were made up by the super-hero assistant, whom I sincerely appreciate -- Macie. Thank you, Macie, for explaining the procedure in detail. Thank you for being calm and polite. Meanwhile, Mary, the financial person, was demanding, pressing and rude. When I asked clariying questions, she said she did not like my tone. Takeaway: I would never trust oral surgery to a doctor who was is frazzled and rushed.

Negative 20. 'Dr.' Matt should not be practicing. He just put my daughter through hell for 2.5…read morehours and didn't know what he was doing. She was told she had 2 very small 'almost' cavities one day and the next day it took 2.5 hours and she was told they were deep, and after 2.5 hours, he STILL didn't complete the job. He literally didn't complete even two of them. Her bite is off. She walked in with perfectly good teeth, and now I'm very worried he messed up her teeth. He didn't know how to use the tools even. She also had somewhere between 8-12 shots. He had zero confidence. Someone should have been shadowing him. This is unacceptable. I prepaid the bill or I wouldn't have paid at all. The nurse and staff even felt terrible and kept apologizing for him. My daughter who has never had a cavity before is now terrified of the dentist. I don't know how they're going to right this, but I'm going to make sure I leave a review everywhere possible because now I have to take her to someone who knows what the hell they're doing. I should have been told my daughter was seeing a new, inexperienced dentist with no supervision rather than a trusted name on the door. My daughter is tough cookie but came out crying, and I feel like I just fed her to the wolves. Run far from this place.

There was a mixed up with my schedule, but the friendly staff here is just so amazing that makes…read morepeople so comfortable!!!!! Fabiola is sooooo awesome!!

I was recommended by a coworker and was able to get a new patient appointment within a few weeks…read morejust based on personal availability. I had a 7a appointment but was not able to go upstairs until 7 due to the building. They sent paperwork to fill out prior to the appointment, unfortunately there was a typo so I had to fill it out when I arrived. After I was left in the waiting room until about 7:35 which was slightly frustrating since I had a 7a appt time. Aside from the those things. I was very impressed with the friendly staff and Dr. Jackson was awesome! Friendly, gentle and kind! I ended up needing an additional appointment which they were able to fit me in the next day! Overall, pleased!

I did not know what to expect when I entered this office! Well guess what?? 100% kudos to the staff…read moreand to Dr. Johnson! If you walk in with a frown, you're definitely leaving with a smile! The staff is so, super nice, caring , and super efficient!! I recommend this place 100%! Y'all ROCK!!

Visited Summit Modern Dentistry for my first trip to a dentist it years. It was a great experience…read more All of my health forms were submitted electronically before my visit so my check in was very speedy. Dr Boyce greeted me and told me what to expect with my appointment and addressed any questions I had. All of the staff, from the office manager to dental assistants and hygienist were so friendly and were able to ease any hesitations I had. I was in and out of the office in under an hour which was great! I was also happy to learn Dr Boyce is a Lees Summit resident. I felt appreciated as a patient and that my time was valuable. There were no high pressure sales tactics or guilt for not having been to a dentist in a while like I have experienced elsewhere. I'm not sure why I put it off so long. I will definitely be back to see Dr Boyce for my next exam!

It's like a used car salesman, they act like you need a 4,000 worth of work so get a second opinion…read morebecause you probably won't need 100.00 worth. Then they keep calling wanting to know why you aren't coming back. My dentist got my X-rays that they took and said " it's a corporation and that's what they do"

Have you ever had anyone explain things to you over and over again, and then, when you tell them…read moreyou understand they explain it again? That's the front office staff here for ya! They treated me like I was dumb as fuck! At one point the receptionist repeated herself so much, I said to her "I understand, you don't have to say it again" and she literally repeated the exact same thing.....AGAIN! THERE IS ABSOLUTELY NO ACTIVE LISTENING HERE WITH THE RECEPTIONIST!! If they think you don't understand they will stick with that and not look back. They will tell you the same thing a million times and say you don't understand, even when you bring up something complete different. After going back and forth with the receptionist she told me this isn't the place for me so I hung up. I called back and spoke with office manager Julie and she listened and agreed that being told the same thing over and over again wasn't right. I told her I felt DISRESPECTED, like the receptionist didn't even try to listen to me. I cancelled my appointment and said I would look elsewhere. And Julie said okay, have a great day(no sorry or anything). Well SURPRISE SURPRISE, Julie the office manager, didn't hang up the phone so I heard her and the other gal talking shit about me(once again saying I just wasn't understanding, among other things). Which surprised me, because that's not what Julie was saying when we were in the phone. I have recorded the phone call and will be forwarding my complaint/review to the BBB. If you can look past the office staff, Dr. Burch was great, and seemed very knowledgeable! But like I told Julie, next time hang up the phone and GOD BLESS! I obviously won't be returning.

I was looking for a new dentist and decided to give Dr. Burch a try when his office offered a…read moreLivingSocial deal. He is very professional and efficient as are his hygiene staff. I've been in for a cleaning and subsequent whitening visit. He guarantees his work, and is easy to talk to. As a fellow Jayhawk, he has a laid-back attitude and friendly demeanor and, based on his work so far, I'd recommend his services for anyone looking for a solid dentist. Filling $170 Whitening Pack (at half price) $200 (normally $400) with ceramic molds and 6 gels.