Had I gone solely by the reviews on Yelp, I would have not made an appointment here at Pearle…read moreVision in Sudbury, but I am GLAD that I did decide to go. My parents had been to this location several years ago and had a pleasant experience, so I decided to go based on their recommendation. I half-expected there to be a negative encounter with off-putting staff, but this never happened. The bad reviews don't make sense to me, and I am personally writing this review to help set the record straight. My experience today was very pleasant and rated well above their average of "2.5" stars. Here's how it went: Parking, including handicapped parking, was plentiful. There is easy access to the building. No curbs or steps to navigate. The main door was a bit awkward, but the staff assisted by holding it open. Reception was very kind. I arrived about 5 minutes late, and apologized for this, but the woman there (I don't know her name. She was of Asian descent.) was very polite and she assisted me with the check-in process. From there, I went through the pre-screening eye tests. I was impressed with how advanced the technology has become since my early experience with optometry. It is so much easier. The young man performing the tests was also very kind. The set-up and layout for those tests was a bit awkward, I will say, and should probably be in a separate room, but it was fine. Next, I met with Dr. Curtin. What a gem he is. He was able to zero in on my correct prescription very quickly. No pupil dilation required. He was super efficient, personable, and didn't try to sell me on anything. He gave me a reading prescription, and a distance prescription that will be put on hold if I should decide that I need it in the future. There was no pressure. Next, I met with Katherine to pick out some frames. She was okay. She wasn't as personable as the others, but also not offensive in any way. Some of the other folks that were helping other customers with frames did seem more personable and friendly. The frames they had to select from were very high end. Brand names like Ray Ban, Gucci, Prada, Kate Spade, etc. You get the idea. They were beautiful, but there was not much variation in the selection, IMO. There were many chunky styles. Many cat-eyes. If I had the time and energy, I would have shopped for frames elsewhere to get exactly what I was looking for. I settled on a pair of RayBan plastic frames that were nice. I opted for a scratch-free coating, but didn't add anything special beyond that. No bifocals. No anti-glare, etc. To give you an idea of costs, the frame and lenses (before insurance) were $ 550. The eye exam was covered separately by my insurance. The glasses will be ready to pick-up in about a week. Simple. Never did I encounter anyone who was rude or disrespectful. They had many customers. It is a busy place. Everyone seemed happy. What else can I tell you? Don't believe everything you read. This is my honest review based on my experience today. I DO recommend this location and will be returning the next time I am due for an eye exam.

I walked into this optical place to replace the prescription for the existing frame. The woman who…read moreassisted me was rude and not friendly for a first time customer like me. I was put off by her unfriendly attitude. Nevertheless I was able to place a new prescription order for my glasses. Week later a gentleman gave me a call for the oder pickup. Upon walking into this optical place again, he was extremely friendly, kind and courteous. I would never go in there again for any service. First impression was the last for me.

I first went to Weston Optical because they carry brands I love. I wear glasses full time, so…read morefinding frames that feel like a true fashion accessory matters to me. The staff was wonderful--patient, attentive, and genuinely helpful--and I left with a beautiful pair of glasses that suit my face perfectly. The atmosphere is calm, the service is personal, and I highly recommend them.

I had a long overdue exam and felt like every concern had been addressed…read more Then I got to choose a pair of eyeglasses with Sara's (owner) help... correct that, I ended up choosing FIVE pairs of glasses and sunglasses. Their selection is soo unique! I highly recommend choosing Weston Optical, a quiet and very quaint store with undivided attention.

I've been a patient of Dr. Rodgin's for about a decade now. She takes the time to understand what…read moreis really going with your eye health. Dr. Rodgin is caring, kind and the only person I really trust with my eyes. Thank you Dr. Rodgin.

Had such a great experience at New England Family Eye. Making an appointment was a breeze. Dr…read moreCivetti was so great with the kids and made the eye exams easy and stress free. Beautiful and bright office with the cutest animal art and a nice selection of frames. Lots of town center street parking.

Office is lovely and has the latest technology. Dr. Civetti is pleasant and professional. She…read moreimmediately puts you at ease and is happy to answer any questions. In fact, she went above and beyond today to take care of my needs. The office staff are great as well. Highly recommend!

This Target Optical just repaired an old pair of glasses for me that I didn't buy here; I asked how…read moremuch, and they said they were happy to do it. Classy! I then told them I had bought four other pairs of perscription glasses there over the past two years, and was very happy with them and the store's service.

Terrible customer service. I had an appointment scheduled on a Wednesday and on Tuesday morning…read morethey called to verify my insurance. I didn't have it at the moment, so I called them back about an hour later and left them a voicemail asking them to call me back so I can provide my insurance. Nobody ever called me back, so I called them the following morning and 3 hours later they called me saying that I provided the insurance information too late and they were cancelling my appointment. Even though THEY neglected to return my call. I scheduled this appointment a month ago and had to have work accommodate the appointment for me. I work in customer service and I think the way they handled this was extremely poor customer service and downright unacceptable. They asked if I would like to reschedule and I told them that I will not be using this optometrist or this particular Target Optical again. They were not even remotely apologetic for their error.

It's unfortunate that we have had such an awful experience at this location since it is so…read moreconveniently located for us. We had such a good experience with the optometrists in Concord, that this was a natural transition once the Sudbury location opened. The first interaction involved a billing mistake on their part and after being promised multiple times that it was taken care of, we received a notice from a collections agency! To add insult to injury, at our kids last appointment we arrived at the scheduled time only to be told that the appointment had been rescheduled to a different date. The receptionist gave us a half hearted apology and essentially said that it sometimes happens... my husband and I had pulled our kids out of school early for the appointment and had taken time off from work. The next available appointment was several weeks later... fast forward to today... Dr. Doshi was rude and unprofessional. She repeatedly told us how busy she was and that she had several patients waiting. We will not be back. Do not recommend taking your kids here.

Excellent eye care, and great selection and service for eyeglasses! Also had good results at the…read moreConcord location, but it is much more crowded and takes longer.

Dr Thomisna and staff are amazing. Her quality of attention and knowledge of her patients is…read moreoutstanding. My family of 4 has been going here for 6 years. Her staff today is quite amazing and I really can't say enough about the quality and care!

Absolutely terrible terrible customer service! I've been…read morewaiting for four weeks for my glasses and every time I've called to check on them they tell me to call back that they don't know etc. I finally just got through to a very rude person on the phone who said we called you this morning to tell you they were ready Which they did not and I asked them what number they were calling and they said do you want me to go through my call list? I said no I'll come down and show you my call list that you did not call me. They told me they were ready, but I had to make an appointment to come pick them up, but I chose to come pick them up with the appointment. No one can fit them to tell me if they're OK. I would have to make an appointment to come back to see the eye doctor so that's another charge , I made the mistake of going back there after not being happy with them. Terrible terrible customer service.!!!!! And I paid triple the amount I would someplace else I don't recommend them. I don't recommend their doctors. I don't recommend anything about it for a customer service person we called you. You want to look at my call list !!!! I will pick up my glasses and I will bring them to one of the walk-in places in the malls and I'm sure they'll adjust them for me at no charge I went in to get my glasses and the girl at the front desk was rude than she was on the phone. She had a sweet voice and all, but she was rude. She argued with me, insisted that she called me, but she did not if she had called me yesterday to tell me, my glasses were ready I wouldn't be calling them asking them if they were ready . Very very poor customer service you can smile all you want sitting behind that desk but when you're rude and you challenge your customer and you tell the customer they're wrong you're wrong . To eyecare place where there's no doctors available when you come in to pick up your glasses is ridiculous. They want you to make an appointment to come in and get them therefore they're gonna charge you for that visit.

All I wanted was an eye exam. Made to wait and next time if I wait more than 10 minutes I'll walk…read moreout maybe they'll be better next time and with other people...very unprofessional Patient have a right to refuse and request certain exam test...not a bunch unnecessary test so they can charge extra?

I haven't used the ophthalmology side of the house yet, but the eye wear sales and service side is…read moreexcellent, especially if like me you prefer that rather finicky Silhouette brand.