Just awful. I privately moved with them from the US to the UK, because my company used them and I thought they were good. Yes they were in 2006 but not now. 1) they outsourced my work to someone else. 2 ) they quoted 3-5k then ended up charing me 9k then did a overridge of 1k 3) This confused me into thinking I had insurance because I kept paying more and more to them but I just found out I didn't 4) the outsourced people gave it to another company who could not deliver when they said they would but they did eventually deliver 1 week late 5) when my stuff arrived all the delivery team wanted to do was leave rather than lift boxes, unpack and put things together 5) 1/3 of my items were either broken, damaged or they lost something so now I have a unmade bed, and unmade tv table, a cracked and dented wardrobe, a book shelf and a bunch of chipped plates, broken picture frames, glassware, mugs, chipped drawers and dents in cooking devices and lastly lots of boxes still unpacked because they needed to leave before 4pm (and they turned up 20 minutes late). Essentially they make you sign the forms to say everything was done and say they will complete it later with the issues and problems. If you love your possessions don't make the same mistake as me. Go somewhere else read more

I had an awesome experience with these guys, so I'm surprised by the negative reviews. We used them for the delivery end of a cross country move with United Van Lines. So they didn't do much more than bring the truck to my apartment and unload, but they did a really good job with that. They were on time and pleasant. They assembled my stuff and put down protective covering on my floor. They even spent a good 25 minutes trying to get my large couch into my house (finally having to take apart part of a window to get it in, but they did it!!). They were pleasant and professional. Win! read more

Worst company ever. Movers are okay if they're not sketchy, but the customer service is a nightmare. You call and call again with no response. You email time and time again with no response. I mean hello you have allllll our property and you're not going to ever answer the phone? Yeah that's sketchy. Would NEVER in million years would I recommend this god awful company. read more

I highly recommend Suddath to everyone. Our move to the new office suite went very smooth, thanks to Jay Logan and his crew.

Digging through an old pile of "stuff" in an attempt to de-clutter my home office, I found my old moving paperwork (Yes, that stuff I got when the company paid for me to relocate from sunny San Diego to snowy Seattle.). And though the experience is a little old, I thought I would share my experience since it was actually, quite memorable. I had someone come and pack my home (Not something I would do ordinarily, but hey, I wasn't paying for it.). The guy who did the packing was also the guy who did the rest of the move from San Diego into the warehouse. He was nice, did a good job packing, and managed to pack my three bedroom house and almost all my belongings (short of those that I was going to be travelling with) into neatly labeled boxes in about 8 hours. The rest of the loading was uneventful and quick. Delivery was easy too - I was able to schedule a convenient time (despite pulling my items out of storage close to Christmas) to get all my possessions. There were a few scratches and dents, which I will admit, I was pretty much expecting. I've moved enough times to know that no matter how careful I am, there will always be scratches and dents - and so I wasn't surprised to see a few scratches on the bigger furniture items, or a few broken items in the boxes (mostly the plastic shoeboxes I own, nothing of actual value). Scheduling a time to meet the claims agent to get a compensation check was a bit of a pain, but at least he did work with my schedule - it just took a while for us to come up with a day/time that was in the near future. I had two cars that had to be shipped, at two different times - one was after I moved (Thanks to the body shop not being able to finish my car before the move, but that's a while different story.). The same guy picked up the cars - that part was the easy. Getting the first car picked up was an easy task, since I had a friend drive me down to City Moving for me and I didn't have to coordinate the pick up with the driver, which it turns out was a good thing, because the man was entirely selfish and unaccommodating and really, really made me want to reach out through the phone and strangle him. He called me to schedule a drop off during a time that I absolutely could not be home - he refused to change the order that the cars were on his truck - and basically told me "I am absolutely accommodating as long as you can be there at 9 am on x-day." Really - accommodating? How is that accommodating? After arguing with him for almost an hour, I ended up telling him that I was just going to have to talk to the moving coordinator, Liz. The response I got? "Do whatever you want, she can't make me change my schedule." Jerk. Liz worked it out for me, and no, I didn't have to deal with the truck driver (which is kind of a bummer, because I totally would have enjoyed kicking him in the nuts). Instead she had the car transferred to a different truck and the other delivery driver was so much more accommodating and I had my car later that day... And the world was all normal again. Moving - a pain. But at least if someone else can do the work for you and take care of most of your headaches, not so bad. I did get to see the final bill for these guys, and my move was not cheap - but if someone else is paying for it why not? -2 stars for the jack*ss car delivery driver, giving the rest of the nice and competent people I had the pleasure of working with 3 stars. read more

Nightmarish experience. The moving "crew" consisted of one person that only stayed a few hours on day one. The move was poorly planned and I had to repeatedly request more support on site. They ended up leaving our flatscreen Tvs behind, computer and other items. They also left box and other packing debris laying on the floor when they left. I had to track down their dispatch center and ask for the crew to return. They eventually returned and used a profanity laced tirade at my husband because they didn't want to come back. Do not use! read more

City Moving Systems made our move from Orange County, CA to Seattle very uncomfortable to say the least. When our cars were delivered, I noticed scratches, and immediately called Mandy, the moving coordinator and notified her. When time came to filing a claim, she denied ever receiving a call from me. Talks volumes about this company's integrity... Our boxes were delivered and the shipping list could not be reconciled with the actual number of boxes - both the captain of the delivery crew and myself counted them three times. Something was missing, but we could not figure out what. As careful as the gentlemen were, the walls of our new house got scratched. I filled out the appropriate paperwork and the crew took it with them. With stuff in boxes around us, I could not even make a copy of the detailed notes made about every scratch. And they were pretty much in every room. Having been through moves before, I got a couple of estimates from painting professionals to fix the problems, and submitted them with my claim. The estimates were in the neighborhood of $3,000. City Movng Systems fought me tooth and nail, finally stopped accepting my calls and send me an insulting $500 check. Avoid this company like the plague they are! They are in the business of taking advantage of their customers, whatever way they can. read more

Everyone has pretty low expectations of movers, but having had a good experience with another United Van Lines Company, I expected a decent experience with City. I couldn't have been more wrong! My cross-country move was not assigned to a driver until the very last second, my stuff had to be transported to a warehouse where it sat, and I didn't know when my stuff would get there until just prior to its arrival. Moving into a condo building where you had to reserve an elevator, this did not make many new friends. When my stuff finally got there, several key things were broken, which ended up resulting in an insulting $60 check a full six weeks later (vs. $500 at least in value). I would avoid these guys if at all possible! read more

I moved into my new condo yesterday afternoon and City Movers did a great job. My condo has a lot of strict rules and they followed everyone! I made them move one piece of furniture 3 times and they did it with a smile...I was very impressed. I couldn't imagine moving furniture all-day everyday with a smile on my face! read more

Thank you to Alex, Juice and Jerry. You guys had some challenges with the parking but found a way to make it work. These guys were very professional and easy to work with. Thanks for making a stressful experience a pleasant one. read more

Suddath was professional, helpful and friendly in moving us from the UK to the USA. They saved us from a disaster situation with a prior shipper who had "lost" 10 boxes of our personal belongings. We hired Suddath to take over. Suddath picked up the boxes (which were recovered), repacked and inventoried the contents and quickly and safely delivered everything to our doorstep without any hassle and not a single thing broken. I would highly recommend them!! read more

My family relocated from Boston, MA to Santa Clara, CA at the end of June 2011 due to work. It's a corporate move which uses United Van Line with which Suddath was affiliated; so they handled the moving process. We did our own packing before the movers came for pickup in small, medium, and large boxes and we gave them in an organized manner. Suddath used a local vender Humbolt to handle the pickup whose crew was very professional and organized. Well, we were very happy with our experience at the origin. But at the destination in CA, the delivery was a total nightmare! I don't know how they stored or handled our boxes but they all came back falling apart. I moved cross country once two years ago prior to this move and the boxes endured fairly nicely. But this time was drastically different. Some of the new boxes I bought all came in torn or broken, totally unusable after this one move. They told me they would take down all the furniture (bed, couches, desks, TV, etc) at the origin and put them back up at the destination. But at the destination, the movers failed to do. After I insisted they should assemble the items, they put together our bed and couches in a sloppy way, still left the TV without the base, and desks unassembled (I later reported this and Suddath wanted to charge me to send people again to do them so I said forget I would just do it myself). Some furniture (end table, coffee table, leather chair, etc) were badly scratches, bookcase totally broken, decoration tree broken, a large bowl broken, etc. The worst part is this: they lost 10 of my boxes out of about 140, including an Epson printer, school electronics, basketballs, home decors, dishes, hand vacuum etc! Some boxes are the large ones. During the delivery, I sensed some boxes were missing because for one I didn't see my printer which was packed in its original box. So I refused to sign the paperwork to acknowledge I'd received all my belongings. The movers were mad and they kept telling me they had to rush to their next appointment. In the end, the head mover rudely grabbed the papers from my hand and walked away. I later filed claim but the claim agent used that fact against me saying that because I didn't sign the paperwork, they won't be able to compensate me for the lost boxes. I said I didn't want to be compensated just find these boxes but she said they couldn't do that either. So If I were an individual consumer, I would never get my boxes back or get compensated for them. I was seriously upset after the incident and wrote a complaint letter to the VPs of the company I was joining since it's a corporate move. They worked with a VP Brian at Suddath and got the issue resolved after 3 months and I was paid about a few thousands for all the repairs and the lost boxes. Since then a couple of years have passed, every time I thought about the experience I felt hurt and angry. Although I got compensated, I often thought about the lost items I bought from overseas and my grad school works which were hard to put a price on. All I asked after all was to bring these lost boxes back to us but they said they did the trace but couldn't find them. They were so right, all 10 boxes just magically evaporated from the earth. Word of wisdom grown from my experience with this company for other consumers: STAY AWAY FROM SUDDATH! read more

Our goods were delivered expertly by Richard, Dale, and Jerry. Such great guys, very professional and efficient! Thank you so much, you three, for your work today! read more

richard. james, and zoe were very helpful and worked fast and efficiently. i would recommend them to friends.

So I've just moved across country to Seattle from Dallas and city moving systems are the guys who delivered my things to my new apartment. And things went great the movers were professional and delivered most of my things ok. The QA guy from the company had come out to ensure everything was delivered ok since I have a motorbike. There were damages to a few things including my bike,which the QA guy noted and informed me that everything would be taken care of and an insurance assessor would come and asses the damage. Two weeks later I'm still waiting for this purported assessor. So I called the company to see whats happening only to be told that the form filled out was an internal thing and nothing was being done. I really hate being lied to especially when its the guys responsible for quality assurance for the company. So the movers get a A+ but the QA guy gets an F. read more

Had Alex and team help with our recent military move. They did a great job ensuring our home was protected and our items were well cared for. They were all very professional, friendly, and honest. Thanks again! read more

Could not have had a better experience packing up everything on the last day before moving to Denmark. In the morning our apartment was complete chaos and it took just few hours and everything was packed and ready to go. The crew was very professional and was completely on top of everything. Thank you Alex, Alex Jr. And Darron. read more