Fast, friendly, professional! Has an oil change and received curious car wash. Th y made my rims…read moresparkle!! Thank you! See you in 5000 miles

I got an oil change here on 2/6/2026 on the evening of 2/6/2026 I needed my car towed. The car…read morestarted overheating badly! we had to leave the car and get it towed twice. Thank god the firefighters were called by someone along the road they sent help because we were out in what it felt like -10 degrees around 8:00 pm with our 3 year old stranded. We took it into the mechanic they said our the radiator fan was broken and the coolant hose disconnected from how hot the engine was. We needed to replace the battery because it was also fried due to the overheating. They needed to flush the entire system there was a concoction of fluids/ liquids. This was absolutely done because of the crappy oil change. We got out car back after about 2 weeks . The same day the car started acting up AGAIN so we took it back after paying for a rental for 2 weeks and $1100 for repairs turns out The coolant traveled to the cylinder due to a mixture of different coolants that have been used. Fast forward its 3/6/2026 and our car is still in the mechanic and needs the entire engine replaced. Thousands and thousands of dollars because of your carelessness. You have left a family of 7 ( 5 children) without a car. God almighty will take this matter into his hands. You guys are irresponsible and even if it is not the owners fault train your people better. Shame on you!

The wash tore off the rear window on my 2025 Silverado with a premium Leer cap. I filled out an…read moreincident report and didn't hear from them for a week so I stopped in and the general manager was rude and said they would not fix it. I had unlimited monthly plans with them on 2 vehicles, cancelled both. Tommy wash is opening soon across the street and the guy that owns the leer cap dealer told me that he gets repairs paid for by Tommy Wash all the time so that's where I'll be going.

The manager, Quinn here is rude. i filled out an incident report twice and never received a call…read more very poor customer service. recently i went through, 2 scratches on my windshield when I pulled out I know they wete not there as I noticed it mmediately. i went right bavk and Terry said none of their equipment would do that. His only solution was Do you want to cancel, when I sad yes he said "awesome"- ill be switxhing over to Tommy's. I've been unsatisfied with their washes and the damage to my vehicle for a long time.

Brought my new truck in for a ceramic coating. 24 hours later and my new truck shines better than…read moreit did when I picked it up from the dealer. This place is busy! They do a great job. Stand behind their work.

Made an appointment for the "Tidal Wave" service for my Jeep Grand Cherokee on October 2nd, 2020. A…read morevery disappointing experience. I paid $180 for that service which is to include washing, "claybaring", waxing and detailing. When told after waiting 4 plus hours that the car was ready, I found it to be very unsatisfactory. The washing was incomplete with obvious areas unwashed and driver and passenger floor pads soaking wet. The manager, Cody, acknowledged the various shortfalls and made efforts to correct the discrepancies which included not applying dressing to tires and other black trim. The excuse provided by Cody was that they had a new washer person who was on his second day. I was not offered any refund, partial or otherwise. After retuning home, I noted other areas (e.g. not cleaned after opening the rear upper tailgate window and dressing not applied to upper surfaces of roof rails). No evidence of any quality control procedures in place to insure a proper job before releasing to the customer. For $180, I expected a first class performance. I have had better results for $50! I hope they improve, but I will not be back.

This place is a couple of years old now. It's a new facility compared to their competitor "Touch…read moreof Class" about a mile north. Both places charge $10 for the basic wash, QCW refers to it as the "Quality" wash. But for $22, you get unlimited Quality washes for the month. So after your third wash, you're ahead of the game. There are wash upgrades of what services they can provide. All upgrades are performed by the automated wash. There is no human labor involved in the cleaning process. With each upgrade both the single wash and monthly pass prices go up. Takes about 5 minutes for the entire wash. Machine does a pretty good job drying, but I bring a few old rags in my trunk to wipe off the extra water and shine up some spots the wash rags misses. I also open up doors and trunk and dry the door jams. They provide a free vacuum, as does their competitor. I bring this up because their sister location on Sternberg Rd only provides complimentary vacs if you have the monthly pass. The vacs do a great job. Basically they suck. Also for an additional charge, you can get your mats scrubbed. However it only works on flat mats. WeatherTech won't make it through the machine.

Car Wash: I've never seen this place super busy like the one in Holland. I'm always in and out so…read morequickly, which I love. Value: I had purchased the holiday unlimited ultimately deal b3g1 month for the family. The convenience is unmatched, but the wash isn't always very great. Sometimes I have to go through twice, just to get a dirty car fully clean. I wish this one had mirrors so we could see prior to driving away or having to get out of your car. Also, not a fan that the staff don't put the plastic protector on at this location as they do elsewhere. Overall, I love the convenience, but not always the price. I'd never consider it without the unlimited as it's very costly.

Car was cleaned outside and in but the glove box was still filthy, engine compartment was left…read moredirty. They had it for extra time also.

Incredible people, incredible service, incredible job! I called on a Thursday & was able to get…read moreour vehicle in the next morning. We were selling a 2012 GMC Acadia & Pampered Auto Detail made it look like it was just driven off the showroom floor! I feel we were able to list the vehicle as "excellent condition" after the detail. We took photos, posted it on Craigslist and sold it the very next day to the first person who came to look at it. The most thorough detail on a vehicle we've ever had. They are WELL worth the money spent! If you are looking for your "go to" detail shop, this place is it! Most professional staff as well! Very happy customer here!

Called for an appointment on Thursday morning and had a spotless car by noon on Friday. This…read morebusiness is run by the owner and it shows. Attention to detail and customer service are beyond what you can expect from the local franchise detailing services in the Grand Haven area.

Awesome detailing every time I've been. Lakeside makes sure my car leaves looking brand new…read more Honest professionally run business.

These guys have decent prices and are always are willing to help... great tire service blah blah…read moreblah

I've taken my car to Alles several times and have always had great service! They fix my car quickly…read moreand their prices are reasonable. Very friendly people. Great customer service!

We asked if City Auto Body could do a repair on an older vehicle using a used front door from a…read moresalvage yard somewhere. This was a non-insurance job. They did not frown on what might have been a low rate of return job and immediately found a suitable part. Further, they did not over promise, yet still over delivered. We are very happy with the outcomes! (They even have delicious dark chocolates for customers!)

Hit a deer and needed some work done. City came highly recommended so we chose them. They said the…read morerepair would take about a week. They had it over 4 weeks! I completely understand the supply chain shortages and staffing shortages right now. But the quality of the work was awful. Every SINGLE thing they fixed was broken when I got it back. New passenger door wouldn't unlock, new radiator and heat didn't work, new headlight was out, and front and back washer fluid switches were switched. Ridiculous.