I have stopped in twice, Both times I was treated by the owner, she is rude Talks over you…read morerepeats herself, and has a condescending attitude. She then called me at home to tell me off since I questioned a customer coming in for an apt. She proceeded to tell me not to come back into her business for she will call the authorities if I do. She would not me get a word in. repeating the same thing she said 5 times when I was in there. I have never been in a business that treated me in the manner she did. I had several Business's and would never call someone who came in asking questions or treating them the way she did. No humility at all! doubt she will make it long in busin- ess. She treats people like this , What will she do to your dog?

I took my 8 year old Golden Retriever here for the first time this week. In the past I had taken…read morehim to the 'big store' groomers - Pet Smart - and they told me he needed to go to a private groomer because he was too scared, they couldn't lift a bigger dog, and made all kinds of disappointing excuses for a pup who is known to be gentle and sweet and easy to get along with. I took my buddy to Clarence Groomers and not only did they do an incredible job getting his fur trimmed and shampooed, his nails filed, and other excellent services to get him comfortable and ready for summer, but they were patient and gentle with him, and said he was a sweetheart and easy to work with. When I picked him up he was so handsome and really happy. Heidi and Ashtin were wonderful. You won't regret taking your best furry pal here. They really love animals and take great care of them.

Our 4 year old Coton de Tulear, Maddie, went to BUBBLES today for the 1st time. Maddie left…read morelooking beautiful and being happy and calm. This is the best haircut she has had since we moved to the area from Virginia in 2019. BRAVO for the BUBBLES team!!!

I'm absolutely a long time customer and every time you've been inappropriate and disrespectful. You…read morewere all aware of the issues each time as I spoke to the employees smack talking me directly and even the owner. Your bad attitude and disrespect are very prevalent in reviews. Your responses are your meager attempt to save face. When presented with the issues directly you gaslight and lie. Just enough in terms of grooming despicable in terms of customer service

It's that time of year where my baby needs a professional bath. I come here because my little Lucy…read moreis timid and trusts Danielle. Pampered Paws costs are consistent with todays market. I like to make my appointment via her website - fast and easy. You can count on her timeframe for being done as stated. I will continue to be a loyal customer.

Danielle was great!! I will definitely be bringing Yogi back again. She did a great haircut on…read moreYogi. It was our first time with her and she made the process very easy. I highly recommend you check her out.

My daughter lives in Buffalo and takes her dog there. I have been there a few times to take her…read moredog or pick him up! The people are always pleasant and friendly. Definitely recommend!

Great doggie day care, all the employees are fantastic, our dogs love going! They have grooming…read moreand training classes also.

Alicia has groomed my Ragdoll cats several times and we have all been very happy with her services…read more She is very gentle and caring and the cats come home relaxed and gorgeous.

Alicia is completely incompetent at her job as a cat groomer. She advertises herself as being able…read moreto work with cats but she is scared of them. Her website lies about her skills. She says: "I know that cats can be "difficult" but I have a way of handling them that keeps them calm throughout the grooming process." In reality, she refuses to see cats who may be "difficult" because she is scared, unskilled, and unprofessional. She first saw my Persian cat a couple months ago, who was matted due to a skin condition. She was unable to do the job herself. She called me and my husband to help her, along with her manager. I contacted her for another appointment when my cat was in better shape (no matting), and, knowing my cat's temperament, she confirmed she would be able to see my cat again. She scheduled us on a Sunday for 1:30. She cancelled last minute and changed it to 3:00pm- extremely unprofessional. We arrived at 3:00pm, and without even looking at my cat, she began giving us a lecture about why she can't see him because he might be "bitey". Are you telling me you've never worked with a cat who is uncomfortable with grooming? She asked us to leave and have him drugged before coming in. I told her I had actually given him gabapentin before the appointment and she replied "I don't believe you". Is that any way to speak to your customers? And, why could she have not communicated this requirement to us before the appointment? Alicia is unable to work with cats and I will be escalating this situation further.

Annie is flat out amazing. My parents have 2 cockapoos and they can be a serious handful. Lots of…read moreanxiety and just all around nervousness. Well, she handles them very well. Grooms, cuts nails, and bathes them with no issues at all. She's a blast to talk to and seriously cares for the animals she takes care of. If you have pets that need grooming and can struggle with take-in grooming places, give Annie a shot. I 100% cannot recommend her enough!!

Annie has been grooming our cat Libby for almost 2 years. We use her mobile grooming service. She…read morecomes to our home in East Aurora (at the scheduled time) and grooms Libby in the style we request. She is very gentle with Libby and does a great job cleaning up the fur afterward. We highly recommend her.

While Margie is a very nice person, the service and handling of my cat were absolutely unacceptable…read moreand dangerous. I dropped my cats off at 9:30 AM and called at 4:00 PM as requested. Margie told me to come in at 5:45 PM so we could do my cat Tofu's sanitary trim together, as he is sensitive about his hindquarters. I arrived exactly on the dot, only to find she had completely gone back on her word and tried it without me. I walked into the salon to a horrifying scene: my cat had a metal grooming leash tightened around his neck and was thrashing so wildly he was on the verge of choking himself to death. He is a gentle Ragdoll, but he was forced into a blind, life-or-flight panic by being unsafely restrained. While she eventually let go of the loop, the damage was done. The second I grabbed him, he immediately calmed down--but because he had been pushed to such a terrifying limit before I got there, he completely ripped his nail out in the struggle. On top of that, the paw pad trim I explicitly requested was never even done. To make matters worse, I was charged $108 for both cats ($54 each) for an incomplete job and a severely traumatized, injured pet. For comparison, my brother brought his cat here previously for the exact same full service and was only charged $40. Margie may be kind on the phone, but her handling was incredibly unsafe, she went back on her explicit word, and the pricing is entirely inconsistent. I will never bring my pets back here. I'm completely traumatized on what I walked into. My heart is completely broken

She is such a sweet lady, reasonably priced, takes care of my fur-babies so well! They always look…read moreand smell perfect when i pick up Nova & Rosie!

Short Story Jen is…read moreawesome and super caring for all the dogs. I rarely trust anyone with my dog, but after a very short period I came to trust in Jen and my dog loved the experience. I highly recommend using this day care, ESPECIALLY if you do not want you dog locked in a kennel for hours a day. Long Story I own a 5 year old boxer mix named Oscar. Oscar has been my only family, traveling with me for the past 5 years and I care for him very much. As so, it is very hard for me to leave him in the hands of others and NEVER over night. I started using the day care because of my work schedule and also because of how happy he was when I would pick him up. He quickly learned the word "day care" and really looked forward to seeing Jen and the other dogs. I became so comfortable because of his obvious enjoyment that this was the first day care I ever allowed my dog to be stay over night! When I relocated for work I wish I could have brought Jen and the day care with me!

Dog Crazy Daycare and Spa is wonderful!! MJ enjoys going and…read moreseeing Jen. She does a great job with taking him from a messy furball into a handsome little guy. Her prices are reasonable her work great.

My dog was damp when I picked her up but didn't smell like she was shampooed. The bulky hair on…read moreher ears n elbows was not thinned out. Sh did trim her nails and so the three stars.

Knots & Naps is a 1st Class operation. Owner Luann takes great pride in her work & her results are…read moresuperb. We started with Luann when our regular groomer was ill. Our Golden Doodle was matted & overdue for an intense grooming. Luann did an awsome job and we are continuing to be extremly satisfied customers. Our Golden Doodle looks Great and is always Happy & Energized after her visit!!